HOME DEPOT

They are good. The only thing I am upset with them about is that they cancelled my credit cards with no reason. I did not owe them any money. I found it very useful to have that card.

Didn't have them do anything since they are so unreliable.

No problems. Key fit perfectly the first time.

I want to share the very good experience I had with Home Depot and Roto-Rooter in the purchase and installation of my hot water heater. My old hot water heater began to leak so I began to research a replacement. I checking with consumer reports and compared the specifications of several brands. I decided that a GE with a 12 year warranty would be the best for my home. I went to Home Depot in Penfield and discuss this with Dan, a plumbing expert, and he confirmed that this water heater was the best they sell by far. Working with Keith, I was able to obtain a very competitive price. I also decided to have their installers, Roto-Rooter, deliver and install it. The next day, I received a call from Frank, the Roto-Rooter installer, to confirm that the water heater size and requirements would in fact fit my application. Soon after the call, he showed up with the water heater and assessed the installation. The new water heater was larger than my current unit so he explained what changes would have to be made. After taking the water tank out of the box he noticed that there was some damage to the top of the heater. He advised me that this probably wouldn’t affect the water heater performance or life but recommended that he call Home Depot and see if he could get some adjustment to the price as compensation for the damage. Jerry at Home Depot quickly agree to make an adjustment. On starting the install, we noticed that the water shut off valve to the hot water heater wasn't fully closing. Frank ask if I would like to replace it, and I agreed. Frank was very skilled and did an excellent job of installing the water heater. He did everything he needed to do and then some. The install went very smoothly. And he did all of this for the installation price that was quoted at Home Depot. And that included replacing the valve. Overall I would say, the purchase and installation of my hot water heater could not have gone better, start to finish.

I tried to get carpeting for 2 bedrooms and a family room. I spent all kinds of time choosing colors. type, etc. The person that came to measure the rooms was rude (really) - and then assumed that all the carpets would be the same color, even though I had said they wouldn't. So I waited for an estimate - followed up once or twice to find out that this error meant that she would have to come back and measure again. I invested almost a month in trying to get this done - and am giving up and starting again with someone else.

Everything went well. The delivery was managed well. And the crew that delivered was great, and they did a good job with the installation. They also took the time to help me understand the settings and how to use the product.

I was left without a stove for a week but they were accommodating by giving me a 10% discount. Look for deals because they do run specials. I was happy with what they did but I did have to speak up about the problem otherwise I might not have been compensated.

The purchase at Home Depot was a good experience, and the quality of the carpeting was excellent. I was most impressed with the two installers, however. They did exceptional work installing the carpet in our townhouse. They were courteous and clean.