Home Depot

Hardware & Home Improvement Stores, Kitchen and Bath Remodeling, Water Heaters,

About us

We're here to help you do more. Provide the know-how you need. Give you the resources to get it done. Unleash the doer in you.

Business highlights

46 years of trusted experience

Services we offer

Bathtub & shower liners, cabinet refacing, carpet, countertops, home organization, doors, electrical, garage floor coating, heating & cooling, interior shutters, laminate, tile, wood & vinyl flooring, water heaters & softeners, window treatments, garage doors, decks, roofing, painting, sheds, siding, sunrooms, & windows

Reviews

4.626 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
65%
4
15%
3
4%
2
0%
1
15%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.7
responsiveness
4.6
punctuality
4.7
Showing 1-25 of 26 reviews

William F.
08/2015
5.0
home improvement stores
  + -1 more
unknown
Description of Work: Home improvement
Rating CategoryRating out of 5
Yes, I recommend this pro

Beverley P.
07/2014
4.0
home improvement stores
  + -1 more
I have not had a problem with them. I like the location and I can always find everything that I am looking for. They are pleasant and I prefer them.
Description of Work: I use Home Depot. I purchase general stuff.

Rating CategoryRating out of 5
quality
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$195

Carol A.
07/2014
5.0
doors
  + -1 more
Very good, he was amazing. He knew what he was doing. Very professional.
Description of Work: They Installed storm doors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Rosemary R.
03/2014
5.0
water heater repair
  + -1 more
They were great. The price was reasonable. They were all very nice, helped me, and referred me to the installers. I used them for years. The installers they recommended were good, did what they had to do, explain the process to me, and did it quickly for the first time.
Description of Work: I used Home Depot for water heater services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dave S.
10/2013
3.0
home improvement stores
  + -1 more
They are closer to us than other stores, so we do all our hardware purchases through them. Their prices are fine.
Description of Work: We used Home Depot for hardware purchases.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$50

Jeffrey L.
01/2013
1.0
water heater repair
  + -1 more
I contacted them on a Sunday and didn't hear a thing until 3 days later. We could not wait that long to go without hot water.
Description of Work: TOO slow to respond
Rating CategoryRating out of 5

Gary Y.
08/2012
5.0
water heater repair
  + -1 more
The price for the water heater and for the installation was good. They were prompt and on time. They were professional and quick with work.
Description of Work: I bought a hot water heater. They had a subcontractor install it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

mike D.
06/2012
1.0
home remodeling
  + -1 more
first measuring of kitchen was wrong and home depot employee asked for a remeasurement. we had to track down this guy and reschedule second measurement wrong. how about another! at this point 4 weeks and @14 hours of our time we decided that this place was not for our project.
Description of Work: measured our kitchen to replace cabinets and counter tops. home depot has a company they work with.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$50

Harvey and Janet R.
06/2012
5.0
replacement windows
  + -1 more
We were very happy with their work. They are coming back soon to install some more windows and doors. They were very professional and they cleaned up after themselves. They came on time and they called before they came. They were really on the ball. Their customer service was excellent. Their price was good and the quality of the work was excellent. Our gas bill has gone done remarkably.
Description of Work: They installed eight windows.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

EUGENE W.
10/2006
1.0
roofing
  + -1 more
I called the store and was told I had to call the 800 number where I then encountered a very unfriendly automated call sorter. I then had to agree to 90 minutes for a sales presentation by the Home Depot rep and agree to allow the rep access to my attic. When the rep arrived at my home he had no ladder to go onto the roof. Instead he insisted that he had to access my attic. There is no attic access. When I told the rep that he should write up his estimate and leave it on the front porch since I had to go to my next appointment, having already given the Home Depot rep 20 minutes of my time he said no. He needed two hours of my time to make the complete presentation before giving me a price quote, never having set foot on my roof. Then I got three other estimates from roofers who took approximately 20 minutes each after they went on roof. It took forever to get someone at the 800 number to cancel Home Depot. Home Depot was too difficult to deal with just for the estimate.
Description of Work: Attempted to get estimate for a new roof on my home.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
3.0


JENNY N.
08/2006
5.0
home remodeling
  + -1 more
My overall experience with Home Depot was excellent. I liked that they were quick with the service they gave me. The contractor they used was professional and quick also.
Description of Work: Home Depot helped me with a remodeling project. They helped me remodel my kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

08/2006
4.0
carpet installation
  + -1 more
We do a lot of shopping at Home Depot and for the most part we are usually very satisfied with them. The carpet installation went real well, too. No complaints.
Description of Work: I purchased some carpet for my living room at Home Depot and had them install it.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$1,500

08/2006
5.0
hardscaping
  + -1 more
Did great job. Works on all the condos in my area and is very professional.
Description of Work: They re-laid my block patio.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Johnny N.
08/2006
5.0
home remodeling
  + -1 more
Home Depot was great. I love Home Depot, they have done jobs in the past for me and I was very impressed with the work. There were no problems during the job and the countertop looks fabulous.
Description of Work: Home Depot installed countertops and a sink in the kitchen.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

08/2006
5.0
ceramic tile
  + -1 more
I like that the workers from Home Depot are knowledgeable. They were courteous to me. I would recommend Home Depot for the help they gave me in having the tile laid.
Description of Work: I used Home Depot to help me with a small tile project. I had some tile put into my kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

08/2006
4.0
ceramic tile, home improvement stores
  + 0 more
I would say the workers that Home Depot used were friendly. They were very helpful to me in getting my tile laid. I would recommend them.
Description of Work: I had Home Depot help me with a kitchen remodeling project. I used them to get the tiles put on my new floor.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,000

08/2006
5.0
interior painters, home improvement stores
  + 0 more
Overall my experience with Home Depot was good. I would say that the workers were very helpful to me in painting my house. I thought that they were friendly and courteous. I am pleased with the work they did.
Description of Work: I used Home Depot to paint my house. I had a little bit of the inside painted.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Mike S.
08/2006
5.0
replacement windows, home improvement stores
  + 0 more
I thought that Home Depot was very professional. I liked that they knew what they were doing just like an individual company that does windows. I would recommend them.
Description of Work: Home Depot installed new windows in my home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

JANE T.
08/2006
5.0
carpet installation, home improvement stores
  + 0 more
I was very pleased overall by Home Depots attitude and cleanliness. The way they handled the job it was done very quickly. The installers were very professional and very knowledgeable. They were able to come up with something that met all my needs.
Description of Work: I had Home Depot install new carpeting in my home. It turned out really well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

08/2006
4.0
countertops, home improvement stores
  + 0 more
Every thing was fine and up to my expectations. Home Depot got there when they said they would. They got the job done on time and didn t have to come back. They did a good job. I found them to be very pleasant and professional.
Description of Work: Home Depot installed new countertops in my kitchen and disposed of the old ones.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,800

TOM G.
07/2006
5.0
doors
  + -1 more
I was pleased with Home Depot's work. I thought that the contractors they used were very good. They are a little high in price, but I figure that you get what you pay for.
Description of Work: I bought a new door from Home Depot. Then, they arranged for the installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

07/2006
5.0
roofing
  + -1 more
I had a good experience with Home Depot. They were prompt and got the work done as quickly as they could. They worked with me because I wanted the roof six feet rather than three feet. Everything on the roof is better now and no leaks.
Description of Work: Home Depot completely redid my roof with shingles and wood.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

07/2006
5.0
home remodeling
  + -1 more
I am very pleased with their work. We do a lot of business at Home Depot and are always pleased with their services. They are very helpful.
Description of Work: Home Depot installed a new sink for us. They did a great job.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

07/2006
5.0
garage doors, home improvement stores
  + 0 more
I was pleased with the work done by Home Depot again. I liked the contractors they used to put the garage door in. I would recommend them for the job they do.
Description of Work: I bought a garage door from Home Depot and they installed it for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$970

WENDY R.
07/2006
5.0
custom cabinets, countertops, home improvement stores
  + 1 more
The kitchen designer from Home Depot that worked with me was very professional. The installer did a wonderful job. I was able to communicate well with them.
Description of Work: Home Depot installed new cabinets and countertops in the kitchen of my home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,300
    • 1(current)
    • 2

Contact information

1111 E Ridge Rd, Rochester, NY 14621

www.homedepot.com

Service hours

Sunday:
8:00 AM - 8:00 PM
Monday:
6:00 AM - 10:00 PM
Tuesday:
6:00 AM - 10:00 PM
Wednesday:
6:00 AM - 10:00 PM
Thursday:
6:00 AM - 10:00 PM
Friday:
6:00 AM - 10:00 PM
Saturday:
6:00 AM - 10:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Hardware & Home Improvement Stores,
Kitchen and Bath Remodeling,
Water Heaters,
Doors,
Windows,
Roofing,
Countertops and Backsplashes,
Ceramic Tile,
Carpet Sales and Installation,
Pavers and Hardscaping,
Interior Painting,
Garage Doors

FAQ

Home Depot is currently rated 4.6 overall out of 5.

Sunday: 8:00 AM - 8:00 PM

Monday: 6:00 AM - 10:00 PM

Tuesday: 6:00 AM - 10:00 PM

Wednesday: 6:00 AM - 10:00 PM

Thursday: 6:00 AM - 10:00 PM

Friday: 6:00 AM - 10:00 PM

Saturday: 6:00 AM - 10:00 PM

No, Home Depot does not offer free project estimates.
No, Home Depot does not offer eco-friendly accreditations.
No, Home Depot does not offer a senior discount.
No, Home Depot does not offer emergency services.
No, Home Depot does not offer warranties.
Home Depot offers the following services: Bathtub & shower liners, cabinet refacing, carpet, countertops, home organization, doors, electrical, garage floor coating, heating & cooling, interior shutters, laminate, tile, wood & vinyl flooring, water heaters & softeners, window treatments, garage doors, decks, roofing, painting, sheds, siding, sunrooms, & windows

Contact information

1111 E Ridge Rd, Rochester, NY 14621

www.homedepot.com

Service hours

Sunday:
8:00 AM - 8:00 PM
Monday:
6:00 AM - 10:00 PM
Tuesday:
6:00 AM - 10:00 PM
Wednesday:
6:00 AM - 10:00 PM
Thursday:
6:00 AM - 10:00 PM
Friday:
6:00 AM - 10:00 PM
Saturday:
6:00 AM - 10:00 PM