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GENESEE GLASS & MIRROR INC

Glass and Mirrors, Windows, Doors,

About us

Genesee Glass & Mirror has been serving Monroe County and the surrounding areas for over 40 years. Genesee Glass & Mirror is committed to providing the highest quality products and services to our customers. Your satisfaction and our reputation are our two main concerns. We are a full service shop, providing you with all facets of the glass industry. If you need a windshield replaced, a window repaired at your home or a storefront repaired or replaced at your business, our experienced staff will accommodate your needs courteously and professionally. Super Service Award winner for 2016, 2017, and 2018. Call us today for your free estimate and to schedule an appointment. (585) 621-3580

Business highlights

49 years of trusted experience

Services we offer

Residential services: include fogged and broken window and sky-lite glass replacement, Framed and heavy Glass shower doors, Glass table tops, Mirrors, storm windows. Commercial, Auto Glass and In shop services see our website at www.wefixglass.com

Services we don't offer

Window Film.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.966 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
5%
3
0%
2
0%
1
2%


Rating CategoryRating out of 5
quality
5.0
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-25 of 66 reviews

Nathan K.
06/2020
5.0
glass repair, replacement windows
  + 0 more
Amazing, quick and easy. Thanks guys!
Description of Work: upgrade window infill to Lexan

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from GENESEE GLASS & MIRROR INC
Hi [Member Name Removed] Thank you for the kind review. Brett

Robert W.
06/2020
5.0
replacement windows, auto glass
  + 0 more
Showed up sooner than I expected, did quality work. Clean up and installation when without a problem Price was very reasonable, definitely would use again and recommend to others.
Description of Work: repair broken window in home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

James F.
12/2018
5.0
glass repair, replacement windows
  + 0 more
Replaced the shattered glass in the kitchen window which was taken out by an owl strike. I was impressed by the timeliness and efficiency of the repair. This is in spite of the fact that the first window pain was the wrong size. Just row days later the proper size came in and was installed.
Description of Work: Replace broken kitchen window .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Steve S.
06/2018
5.0
glass repair, replacement windows
  + 0 more
Great job that was done when I was promised. People there were professional and pleasant.
Description of Work: Had a cracked window sash repaired

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David B.
02/2018
5.0
glass repair, replacement windows
  + 0 more
They arrived the first time, (as scheduled and on time) to measure and prepare an estimate. After I approved the estimate they told me they would order the glass and schedule the installation after it arrived. As promised, they called, scheduled installation, and got here on time. The install went smoothly, they kept the area around the work clean and safe, very professional and capable. Both individuals who visited were courteous and personable. We are very satisfied with the new glass and felt the price was fair. Definitely a satisfied customer!
Description of Work: Replaced dual-pane glass in front garage window and two 6 foot x 1 foot energy-efficient sidelights at front door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Peter D.
12/2017
5.0
replacement windows, glass repair
  + 0 more
Fantastic! I could not recommend Brett and his team more enthusiastically. They were quick, professional and courteous. Would absolutely use Genesee glass again!
Description of Work: Genesee helped us replace a cracked bathroom window in an old frame.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Diana S.
12/2017
5.0
glass repair
  + -1 more
The installer brought the mirror in and installed the mirror to the wall. It is a nice beveled 36x30 inch mirror.
Description of Work: large mirror for bathroom

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

martin G.
11/2017
1.0
glass repair
  + -1 more
It didn't - they sounded extremely disinterested.
Description of Work: Wow - i called this place the day before Thanksgiving with a big residential job. I started the call by saying i had a question about large residential picture windows. Response "Yeah - whats your question?" - absolutely one of the most most dis-interested responses i have ever received - maybe someone was not happy they had to work today?? Lost a big job buddy.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from GENESEE GLASS & MIRROR INC
Please enter what you would like the response to [Member Information Removed] like:Hi [Member Name Removed] I am so sorry you had a bad experience and we have taken corrective actions. If there is anything we can do to make it right I'm all ears. Call me any time at your convenience. [phone number removed]. Thanks, Brett

Ted M.
10/2017
5.0
glass repair, replacement windows
  + 0 more
Very well. Very good employee workmanship, accuracy and patience. Expertly done.
Description of Work: Replace 24 thermopane windows in a bow-bay frame.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William W.
08/2017
5.0
glass repair, auto glass
  + 0 more
It was easy. They were professional and efficient. They did an excellent job. I would recommend them.
Description of Work: I had a cracked windshield replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anthony K.
06/2017
5.0
glass repair
  + -1 more
I worked with Mike. He was great! When painting our front door, we accidentally broke the glass putting everything back into place. Knowing we needed to take care of the situation ASAP, Mike came over on his day off to double check my measurements (which took about 30 seconds) and give me the final quote. Within a week the new glass had come in and he personally dropped the glass off with instructions on how to reinstall it (without breaking it). Very professional, timely, and kind. Would definitely use them again!
Description of Work: Needed to replace glass in our front door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom M.
06/2017
5.0
glass repair, replacement windows
  + 0 more
They returned my initial call, arrived to quote the job, scheduled the work, arrived to do the work, all on time and with professionalism. They were at my home for the amount of time they told me they would be there and cleaned up before leaving. The new glass pane looks great and has a 20yr warranty! I will not hesitate to use them again or to recommend them to a friend.
Description of Work: They replaced the large pane of insulated glass in my picture window.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Laurie O.
05/2017
5.0
glass repair
  + -1 more
Great Customer Service! Great Quality! I am a repeat customer with Genesee Glass & Mirror. This past December I had requested three pieces of table top glass to be cut. When it was ready, I showed up one evening, paid, and left with my pieces. It wasn't until the next day when I realized I had showed up when their business was closed. Brett provided such great customer service. He could have easily told me to come back during normal business hours but he didn't, and he didn't even mention the fact that they were closed. I am so thankful for Brett and Genesee Glass & Mirror for always providing great customer service and quality glass products. I would definitely recommend!
Description of Work: Needed 3 pieces of table top glass cut to my specifications.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Brent S.
05/2017
5.0
glass repair
  + -1 more
Great install and came out looking very well done. The gap between the glass is very small. They arrived on time for measurements and install. Took about an hour total to complete We saved 10% due to Angie's List member Nothing bad to say.
Description of Work: We needed a glass enclosure for our new ceramic tile bathroom shower. This was a two piece configuration consisting of a hinged door, the opposing attached glass and handle. The representative, Barry, informed me that we would not require 1/2" glass due to the configuration, which was helpful due to cost differential. The individual who measured the opening recommended ordering the glass out of square due to the tile being a bit out of plumb.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,350

Jennifer B.
05/2017
5.0
glass repair, replacement windows
  + 0 more
It went really well. I felt the price quoted was reasonable and I was able to schedule the work to be done quickly. I would definitely recommend.
Description of Work: Replace two old bay windows

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$600

Joseph W.
05/2017
5.0
glass repair, replacement windows
  + 0 more
Excellent - prompt, efficient and quality service!
Description of Work: I had 6 casement double pane window glass replaced. This was so much less expensive than replacing the whole window and frame!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrea F.
11/2016
5.0
replacement windows, glass repair
  + 0 more
Great. They were prompt with estimate. Job done in timely fashion. Workman neat and clean. Price significantly less than a competitor
Description of Work: Skylight replaced Shower glass enclosure repaired Window replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Cheryl F.
10/2016
5.0
replacement windows, glass repair
  + 0 more
The man was very professional from start to finish. He arrived promptly and had the window replaced in no time. Everything was cleaned up completely. He installed a glass that will shatter but not break.
Description of Work: They replaced a window in the door to the house that had been smashed during a robbery attempt.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Beatrice S.
07/2016
5.0
glass repair
  + -1 more
The window broke on a Sunday and a technician came the next day. He measured the tempered glass which had to be ordered from the factory. I was told it would take two weeks and it was replaced two weeks to the day. The technicians were very professional and cleaned up every bit of the hundreds of glass pieces they removed. I was able to use an Angie's List coupon too.
Description of Work: A large picture window in my house had been hit and the glass cracked over the entire window. I needed a replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$840

RICHARD L.
07/2016
5.0
glass repair
  + -1 more
From the initial phone call to the final results everything was excellent. Jerry,Brad, and Joe provided outstanding Customer Service.
Description of Work: Adjusted glass sower enclosure door .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan P.
05/2016
5.0
replacement windows, glass repair
  + 0 more
This job was a bear. The fogged old thermopane had been glued into the door and our worker had to chip it out bit by bit. He did an awesome job, returning the next week with new molding to finish the job beautifully and professionally. We were extremely pleased with the results.
Description of Work: Replace thermopane glass in custom wood porch doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Rosemarie R.
03/2016
5.0
glass repair
  + -1 more
Brought the frame in and they explained the difference in price if getting a plain cut mirror or one w/a beveled edge. I chose the plain as the location of the mirror would be in a second bedroom and would look perfectly ok.
Description of Work: cut an oval mirror to fit an oak frame. Quick and easy service. Would definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Catherine C.
01/2016
5.0
glass repair, replacement windows
  + 0 more
He took the measurements and provided them to the window company. When the windows arrived, he removed the old and inserted the new windows. It was very helpful to have that done for me. He was efficient, professional and nice.
Description of Work: Barry replaced two upper window sashes for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$92

Marilyn C.
01/2016
5.0
glass repair
  + -1 more
I thought my skylight was leaking because of the water damage to the wood on the inside. Two of the three estimates agreed with my conclusion when they looked at the skylight. The Genesee representative knew that wasn't the problem because they had experience with the same problem. When the insulated double pane glass seal fails, the skylight is not insulated and as a result all the humidity in the room condenses on the underside of the glass and collects at the bottom of the frame. The frame was fine. Discolored, but NOT leaking. Because this brand of skylight used an extra long piece of glass, we had to wait a couple of days while it was made. When the glass was ready the repairman removed the old glass, installed the new panel in one day. I painted the frame with a couple of coats of stain blocker paint and the window works like new. No water leaking in, no condensation dripping into the room. Great job.
Description of Work: Replaced the glass in a skylight.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Geoff F.
11/2015
5.0
glass repair, replacement windows
  + 0 more
Genesee Glass responded promptly to a request to take a look at several double pane windows in our home which had lost their seals. They took measurements, gave us a quote (which we accepted), had the window panes fabricated, and returned in about four weeks to complete the installation. They were very professional in all aspects of the job.
Description of Work: Replaced three double pane windows

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850
    • 1(current)
    • 2
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Contact information

90 BENNINGTON DR, Rochester, NY 14616

http://www.wefixglass.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Glass and Mirrors,
Windows,
Doors,
Auto Glass

FAQ

GENESEE GLASS & MIRROR INC is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

GENESEE GLASS & MIRROR INC accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, GENESEE GLASS & MIRROR INC offers free project estimates.
Yes, GENESEE GLASS & MIRROR INC offers eco-friendly accreditations.
Yes, GENESEE GLASS & MIRROR INC offers a 10% senior discount.
No, GENESEE GLASS & MIRROR INC does not offer emergency services.
Yes, GENESEE GLASS & MIRROR INC offers warranties.
GENESEE GLASS & MIRROR INC offers the following services: Residential services: include fogged and broken window and sky-lite glass replacement, Framed and heavy Glass shower doors, Glass table tops, Mirrors, storm windows. Commercial, Auto Glass and In shop services see our website at www.wefixglass.com
Window Film.

Contact information

90 BENNINGTON DR, Rochester, NY 14616

http://www.wefixglass.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM