Everdry Waterproofing of Upstate New York

We recently had foundation work completed on my mother's home. Our experience with Everdry was extremely positive from the moment we contacted them for an estimate. First, they arrive when they say they will be there. I have to say I have never seen a group of workers work as hard as they do. It was, in my view, backbreaking work. They took very few breaks, and those were of very short duration. Despite the difficulty of the work, I heard no complaining. We were kept informed every step of the way with each day ending with a review of that day's work and what would be accomplished the following day. They kept to the proposed schedule and were finished according to plan. Each day and then after completion of the job, we were surveyed regarding our satisfaction with the work. This is truly a customer service oriented company.

They did a good job.

The crew was excellent, they were very polite, clean and on time. The entire time they were working on our basement they layed down mat so to not track anything through the house and they cleaned up everyday. You wouldn't even know the basement was completely torn apart. I had to work everyday they were here and I felt completely comfortable leaving them in my home. The foreman kept in contact throughout the day with pictures of the work being done. Overall a great experience and now we are at ease with a water free basement. Jon and Dayna W. Rochester, NY

Ever in need of basement waterproofing we highly recommend Everdry. The service is great right from the staff in the office right on down to the workers. We recently had our basement done and everything was done efficiently, everyone was polite, job was completed in a timely manner. Job well done by all.

C.V.-Lockport, NY- This may be a bit long, but I hope it's helpful to someone. Let me start by saying that if you have to have a problem with major work going on in your home, it should be handled the way Everdry handled it. We signed a contract with Everdry to waterproof our perpetually damp basement, so that we would have the extra storage space, as we have a very small home. We were very excited about the prospect and could not wait for the work to begin. When it started, however, we were confused by what was being done, as what we saw did not seem at all what the salesman had sold us, and was most certainly not worth the price we agreed to pay; and on the third day, we made a call to Everdry. I was able to speak with the owner, Jessica, and she and her production manager Walter, were there within 2 hours. They inspected the work, and agreed that it was not to their standards, and we came to the agreement that they would halt the work, until she could get her best team out to our home. There were some winter weather issues, and it took until the middle of the following week to get back out to us (which we completely understood, we wouldn't ask anyone to risk their lives in nasty weather) and due to some issues with the solid bedrock upon which our home rests, the job took 3 weeks overall to complete. We had paid to board our dogs during that first week, and Everdry agreed to pay for the additional boarding for the days they had to use a jackhammer. Our dogs are our babies, and that they understood our concern for them (both are hounds with very sensitive ears) and were willing to accommodate them was excellent customer service, in our opinion. We had constant communication from Walter, the production manager as to what was being done, and when, and the finished job looks great. The basement has stayed dry, despite all of the wet, rainy weather recently. Overall, we are very pleased with the finished job, and with Everdry's customer service, despite the way things started. I would definitely recommend Everdry to friends and family members in need of basement waterproofing.

We needed so much work done to ensure that we would have a dry basement..we had the walls reinforced, a new sump pump installed, drain tile,outside drainage done. The workers that were here were very friendly,knowledgeable and professional. For the amount of work they had to do they had it done in a timely manner. After they were finished they cleaned up after themselves and you barely knew they were there! We had an issue with our sump pump back up battery and they came out and fixed the problem right away. Would definitely likely recommend to anyone that needs basement waterproofing done. We now love our worry free DRY basement!

The work was very meticulously done. Everything was explained in full detail. Hard working team. BK Auburn NY

Great service Available for questions. Quick service. I would recommend them to anyone.

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Spent over $18K to have my basement waterproofed. Large team of guys to do the job, but not a single one actually cared what they were doing. Everything was fine in the basement for 3.5 years. This year, our battery died (it took 4 calls to the office just to get anyone to talk to me) and the people the came were clueless. Now we have water seeping into our basement. Again, 4 calls and more than 2.5 days before I could talk to someone. They won't send an 'inspector' for 2.5 more days, and then it's likely going to be a week before anything gets fixed. In the meantime, even though their product (for which we have a warranty) failed, we are responsible for the clean-up and covering any loss. The 'project manager' I talked to actually laughed at me when I suggested they should be responsible for the clean-up and loss. I have tried again 4 more times to call, now I'm scheduled 6 weeks out.

Great bunch of guys. They were very professional in everything . they did. After one week there was a slight problem ( that had nothing to do with their work) and after one call they were there the next day to fix it. I would highly recommend this company to anyone with basement problems!

Jim was my sales rep from ever dry and was very helpful and thorough After I hired this amazing company that's when it got even better. The crew was amazing Walter was the foreman and his crew was very dedicated and respectful. They worked hard were extremely polite and kept the site very clean. These professionals are the best in their field. I own a Home Inspection company and know quality when I see it. If you are in the market for basement waterproofing stop looking and Hire Everdry.

Under foreman , Joel, ever dry worked 3 days. Hard, muddy, and constant work was done by team: Joel, Levi, V, J, and Keith. They were very polite, friendly and careful of my property. Joel informed me of every step, material and process. Considering that I am a widow and in charge, Joel also educated me step by step. My moldy, damp, ugly basement exists no more. Love Easy Breathe, Dura shield, weep holes, trenching and strong men who work hard. Best parts: three day turnover, always in touch, good referred electricians, plumbers etc. thank you guys and Joel.

The crawl space half of house floor was hard work but they kept at it. They brought in extra help to meet dead line. Lots of dust and noise from drilling crawl space floor which is understandable. Other half of house want fast. Outside work was fast too. They gave advice about gutter run offs and need to bring in dirt. New sump system with backup pump with battery looks great. The Easy-Breeze Dehumidifier in crawl space exhausted to outside a plus too. All we heard good about them is true.

I have just begun this whole process. All in the early stages yet...but so far so good. Very pleasant people to work with so far.

Our serviceman Joe, was courteous and knowledgeable. He was prompt and completed the job ahead of schedule. Penfield NY Robert S.

I'm from Rochester, NY and I was a bit reluctant at first to get this work done but I am so glad that I did. With all the heavy snows & wet springs, my basement has never looked better. No more damp concrete or mold. The crew that did the job were very nice & I always had access to a supervisor for questions. I am very pleased with the professionalism of Everdry.

We have had the Everdry waterproofing system for almost 20 years. During the first few years we had many problems that were always corrected but it seemed like they were never ending. The last 12-15 years have been much better, once the company came under new management. The equipment has gotten better also. It used to be that we needed a new pump every year, as we have an underground spring that runs under our house and our pump runs for 30-45 seconds every 5-7 minutes every day of the year. The last few years we haven't had the issue of needing a new pump every 12 months. When the original salesperson came to our house we were told that we would not need a dehumidifier after about 6 months, however because of our constant water flow we do run a humidifier 24/7. For the most part our basement is dry and not musty smelling. Every workman that has come to our house since the new management has been very accommodating and done what they could to address our many uncommon issues. Overall I am satisfied with the work done, knowing that we will always have some type of water issue due to our location. SLG Irondequoit, NY

Review by Richard Henry We have lived in our current location for 46 years and have had minor water issues from the beginning.The last couple of years have gotten worse and to the extent that I had to bail water from the cellar daily, especially after the winter months into spring and after heavy rains. I did some research, called Everdry and set up a consultation. The sales representative inspected the cellar, the house and the grounds and recommended the procedures that should be done and why. We had cracks filled on the outside of the cellar wall, drain tiles installed on the inside along with a sump pump with a battery backup in case we lost power. Every thing is working great and without any water leakage. Would recommend Everdry highly from the initial contact, the skill of the installers through completion of the job. Thank you on a job well done. RBH Jr. Webster, New York

When I bought our home in Kenmore NY it came with a transferable warranty. Always the skeptic I wondered what the 'Warranty' would actually get us, but for the money I figured better safe than sorry. Fast-forward a few months and there I was standing in my rain boots, in our basement which was flooded past my ankles holding on to the sump pump wires looking down at the muddy water and thinking to myself many many different kinds of profanities. It then dawned on me that maybe I could get some help from Everdry and cash it on the warranty. Within hours they had someone at my house looking at my basement. As it turns out the nice previous owners actually took the original sump pump that was covered under warranty and left us with some broken piece of junk! This broken, not covered sump pump failed and obviously my basement flooded...... So, the guy looking at my basement tells me that he doesn't usually do the labor behind this kind of stuff but he didn't have the heart to leave me like that, so he rolls up the sleeves of his nice shirt and starts working on wires and stuff I don't even really recognize (I'm from California). He tells me the drain piping is all kinds of messed up and someone did a real bad job messing with that too. When he left my basement was not flooded and the NEW sump pump worked! Victory I say. But that's not all!!! Everdry came back the next day and fixed the bad piping job and put weep holes into my basement to relieve some of the excess water build up. I have never had such amazing service from a warranty in my life. This company truly stands behind their work and I am extremely grateful for everything they did for me. Thank you Everdry!

Friendly, professional service. Very pleased with work done and staff. From phone personnel to service technician, we felt taken care of.

Our sump pump failed after 7 years. A serviceman from Everydry came promptly and quickly changed the pump. Thanks Everdry

Very pleased with the communication, service and professional manner from the salesman Tom as well as the foreman. The job was explained from beginning to finish. The end result is that I have had a dry basement for many years.