Everdry Waterproofing of Upstate New York

I had Everdry come in a while ago because my basement would get water at the craziest times. I saw them at the Erie County Fair and the lady talked to me about everything they offer and loved how they would come to the house to talk more with out knowing if i would do this. when the guy came over and i showed him what i had we talked about everything and worked out that this was something i needed done. they workers that came where very nice, the mess to very little plugged any holes my wall might have as well. before they left they even helped me put my washer and dryer back. i have been very happy going with Everdry, i have not had one problem and my basement is dry as a bone.. both my son and myself have been feeling so much better health wise as well and this was a huge point for me. if you are looking for a really good company to come in and give you honest answers this is the company. they did not try to sell me more then i needed and knew what i could afford and worked with me.

Anyone with water issues in basement Ever Dry is the company to call. I was very pleased with the job they did. They were all very Professional. Explaining what they would be doing and showing you what they did at the end of each day. Asked if you had any questions. They covered everything before starting job and cleaned up when they were done. I would recommend them highly.

They have stood behind there product since it was installed in 2008.

Our basement has gone from a muddy, musty pit to a place that is dry and can be used for storage. Everdry has addressed issues and done repairs as needed. Good work!

Very fast when you call and josh is wonderful explaining and very dedicated

The customer service is great right down to the workers, those guys work hard did a great job were polite and informed us every step they did.

My overall experience was excellent with Everdry. They have a large crew and never stop working for the entire week. The owner, production manager, and Forman went above and beyond to answer any questions and address all of my concerns. They left my home clean after this muddy mess was made and were always pleasant to me and my family.

The crew that came out was very hard working and very courteous. Took great care when working in the basement and covered all our belongings before starting work. Outside work took a day and a half and looked great when finished. After they finished the entire job, they cleaned up and you could not tell they had even been there. Great job and I would recommend them to anyone who wants a dry basement.

Excellent customer service. Very hard workers who did a great job waterproofing my basement. They were hand digging drain pipes on my lawn in March. Basement has been perfectly dry ever since, even with heavy rains.

The crew was great, the foreman explained everything before they did it, they covered everything with plastic so all our belongings would not be covered in dust. They did a great job of cleaning up, and the crew was very respectful, Great job EverDry...

Benji and the crew were awesome! Hard workers, courteous and polite. They walked us through the job step by step and had it done in 4 days. Very happy with the work and decision to hire them!

Excellent company to do business with. Performed the waterproofing of my cellar professionally and with a very courteous staff from start to finish. Love not having to worry about a flooded basement!

Exceptional work and wonderful positive work crew

We purchased our home a few years ago that already had an Everdry system in place.When an alarm sounded on one of our battery backup units, Everdry was a phone call away and the response time was pretty awesome too. It was nice that they give you an hour window of when they will arrive rather then a morning or afternoon window.We have not had any water issues in the basement for the few years we have been in the home so I would say that Everdry is worth every penny.TP-Greece, NY.

Everdry did a very nice job in our basement with what seemed to us like a major project. The crew was respectful, efficient, prompt, and took the time to answer any questions that I had. They did the exterior portion of the project on some of the coldest days of the winter too. Good work.

Everdry has done an excellent job of making sure I understand the whole process of what needs to be done, and how it is going to be done. They are friendly, professional, and hard working. They come highly recommended.

Everdry has continually serviced the work they did on my basement. They have done an excellent job and I highly recommend them for basement waterproofing.

I have been with Everdry 7 years now and I highly recommend them. They not only fixed my basement but their process makes everything look nice. I do pay the yearly insurance and have had a few concerns over the years. All I have to do is call and they send someone out and address my concerns. I am very happy with the Everdry Waterproofing System

Our contract was signed 06/05/2018 for the interior and exterior "drainage system" with Everdry. From the moment our signature went onto that paper, it was the equivalent of signing our own death warrants. This complaint is filed under Customer Service Issues for the mere fact that there is no option to select for unprofessional, unreliable, and failure to provide services. After our initial signatures were on the contract the company wanted to make several other appointments because they "forgot to have us sign just this one form." And then a week later it would be another meeting for something else or another form they did not fill out properly. I work a twelve-hour rotating schedule so I might not be home potentially for some of the days the work was going to be happening. As a result scheduling, all of these additional meetings took away from my days off of work and my own personal schedule. On one of these occasions, they stated that both my wife and I HAD to be present. This required both of us to take off of work that day. On the day of this meeting, no one showed up at the scheduled time. An hour and a half after our meet time I called the office to inquire as to what was happening. They told me they called me an hour ago and left a message that they canceled the meeting. They had both mine and my wife's phone numbers in their computer system, this also wasn't the first time the company had contacted me for something, clearly, they have both of our numbers correct in their system however they only made one attempt to get in contact with either of us. This caused me to again have to reschedule yet another meeting with them and also caused us to be late to another obligation that I had that day. The project finally began on 10/1/2018 which was a Monday, I had to work that Monday and Tuesday 10/1 and 10/2. We have a walk in basement with garage access, so I left them a default code to get into the basement since I would not be there the first two days of the project. When I got home Monday night to observe the progress from that day I noticed a few things that I was immediately not satisfied with. One is that a pair of my own personal work gloves were covered in concrete dust and dirt as though they had been used. Furthermore, I noticed that a ceramic tile in the middle of my basement floor was cracked from them throwing their jackhammer chisel first right onto the tile. This was showing me signs of a company that employed workers that did not take pride in their work and have rather lazy and unprofessional respect for their customers or "HO's" as in homeowners as they call us. However, this issue was nothing more than something that would require me to discuss it with the foreman. I decided to wait till Wednesday when I was home so I could have this conversation with him face to face which is how I prefer to do business. In the utility room of the basement I have two cabinets that are filled with my personal expensive tools, the sty

I am so happy with the job Everdry did. They were so hard working and very courteous. I couldn't do stairs so they took pictures so they could show the work being done plus they would come up and talk to me. It has rained [everyday it seems] but no water downstairs. Thank you Everydry!

no problem warranty, great work, reasonable price--terrific to deal with

Selected Everdry to address a problem we had been having with occasional water seepage through a back basement wall during times of heavy rainfall or snow melt. I was impressed with their years in business, generally good reviews, warranty, and professionalism of their staff. Work crew arrived on time each day and were both courteous and conscientious. By nature, this is a messy and labor-intensive job, but the crew worked hard each day to minimize the mess and cleanup as best they could every day. The foreman was responsive to my questions and concerns, and took action to address any issues I had. There was a lot more to this job than I had even anticipated, but the foreman consistently explained the process at each step. While there were a few hiccups, I was generally satisfied with how the crew responded to any challenges along the way. They worked hard in some challenging (rainy) conditions, and seemed to work well together as a team. Our soil is particularly hard and clay-rich, but they persevered with only hand tools to dig the outdoor trenches for the new drainage system. Adding some more mechanized equipment might be something the company should consider for these kinds of conditions. It was tough back-breaking work for the crew. The crew also seemed to be short of extension cords and other basic tools and supplies that were needed, and I had to loan them some of mine. These were minor details and inconveniences that could be easily fixed. Overall, I am pleased with the general quality of the work performed, and hopefully it will address the water problems I have been experiencing. Based on my experience, I would recommend Everdry to perform this kind of work.

The project went as expected. The Forman kept us informed throughout. Crew were professional and courteous. We would recommend Everdry.

Timely arrival of reps and workers. Courteous and patient when giving information. Thorough and competent workmanship.

We were very happy with everyone we had contact with at Everdry. This spring, for the first time in 18 years our basement was dry. We are very happy we used Everdry and would recommend them to everyone.