Everdry Waterproofing of Upstate New York

We called EverDry to inquire about a basement ventilation system called EZ Breathe. Each and every employee we dealt with were highly informative, friendly and professional. First, Mike came to our house to inspect the basement and surrounding area outside. He explained how the EZ Breathe System works and we ordered the system. Several days later Josh installed the system and gave us specific but simple instructions for operation and care of the unit. We are extremely pleased with EverDry and their team! Definitely 5 STARS ... We will gladly recommend this company!

Everdry waterproofed our basement years ago and we have been very pleased with the results. We called Everdry recently to come and look at an area in the basement where we noticed water on the floor after a heavy rain. Miguel came and made the necessary adjustments to fix the problem. He came during the time he was scheduled to come, he explained what he would do, was efficient in completing the work and showed me the area upon completion. We have been very pleased with the company's attention to customer satisfaction.

Josh was really friendly and courteous, he went right down to take care of the problem and knew exactly what the problem was. He switched out the issues for me and even made sure everything else was set and up to date.

My sump pump was not working properly, Miguel was very professional and courteous. he came in and replaced the float and then checked the pump and the back up pump.

Experience with ever dry was first rate and would recommend them highly

Everdry has lived up to my expectations. From the installers, inspectors and the office staff, they all have been very nice to work with and very responsive to my questions and concerns. I'm glad I chose them for this project.

I absolutely loved our Everdry work crew. From Tavaris, Fred, Richie, Ty and Chris to Juan, who had just started with Everdry, everyone was courteous, hardworking, responsible, skilled and a real joy to have working in my home. They worked hard!! And efficiently, finishing before the expected completion date! They did the work with precision and care. I was prepared by Walter for great disruption to my gardens, and for my house to be filled with dust. Instead, my garden emerged relatively unscathed. The crew took the time to carefully dig up some fragile plants and to carefully replant them just as they were. Only the bare minimum of pruning to my bushes was done. Thank you! Outside, they cleaned everything! If all my interactions with Everdry had been with the work team I would be completely and totally satisfied! Unfortunately, I also had to deal with the internal office staff. While I understand that Covid has decimated the staff and left you with untrained office workers, there is absolutely no excuse for the way I was treated by office staff. For example, It took me over 3 months to have the office relay a message to my salesperson. To recap, I have nothing but good to say about the work crew and the work they did at my home. I have nothing but negative comments for the office staff and internal workings.

True to their word. Came out when called after this recent flooding. My basement stayed dry and everything worked like a charm. I called to have them just extend the pipe further away from the house and they responded immediately and fixed my issue as they stated they would when they were giving me an estimate and trying to get me to say yes to having the work done. I couldnâ  t be happier with this company and their workers. They take pride in what they do and really want to please the customer.

We had everydry waterproofing fix our basement awhile back. They installed a french drain in the basement, sealed the outside, installed the easy breath and installed a crock. We have been very happy. A few weeks back we had a drunk driver hit the house which started causing issues. Because everydry has great customer service they came out and assessed and fixed the damage. Plus fixed some other areas that they figured would cause additional issues later. They are professional, on time and easy to work with.

The service performed was the application of StablWall to a bowing wall of our basement. Gerry did an excellent job, from explaining the process, warranty, and paperwork to applying the product. The cleanup was excellent as well. In total, he made 4 trips to our home, and was always on time. This is the second time we have used Everdry services. The first time was to have a trench dug around the inside perimeter of our basement to prevent water seepage. This was around 4 years ago, and we haven't had a drop of water since. This company is not cheap, but we like their lifetime, transferrable warranty, which, I feel, increases the value of our home should we ever sell it.

Everdry was excellent from the first phone call. they honored the warranty from a previous owner did the assessment and work in a timely matter. Miguel was so nice!

Josh was very polite, he explained everything to me that had to be done, and did what he was supposed to do in a quick amount of time!! He was very helpful and extremely courteous.

Everdry finished their work 2 days ago. They are totally unprofessional . They were hired to waterproof our basement, they were supposed to dig outside the exterior walls and put some waterproofing, they dug down about 3 feet, not to the footer. I donâ t even know what kind of lame waterproofing they put on, it certainly wasnâ t tar from what i saw, shame on me for being trusting. They neglected to cap the sewer, left it open, where that had removed one of the sump pumps. They left the battery backup sitting on top of the sump pump, i donâ t believe that is the way it should be installed! They did not affix the grate on the drainage pipe , ( which the water has displaced already) the â bubble drainâ which comes from the sump pump to a â gravelâ bed in the yard, where there is no gravel. They did not repair cracks in the foundation. They did not tie the backup sump pump into the sewer. This job was very costly. I totally trusted these guys, that i did not have to â babysit â them. Boy was i wrong. I wish i had documented every step of their work, which i fear will have to be redone by someone with some actual experience. Beware!

I called Everdry under our warranty to come and fix an issue with my front porch. They were prompt and very friendly. Great customer service. I would recommend them for all of your waterproofing needs.

Everdry has been an amazing company to work with, the customer service has been beyond excellent from the very first phone call. (They were the only company that answered their phone when I was reaching out to various companies in the beginning, by the way!). Jim came out and did a thorough inspection of our basement and carefully explained the options they could offer us, there was no sales pressure though. When we decided to move forward, the communication throughout the process was excellent. We were left with no questions. Tavaris and his crew came out last week to do the job and boy did they work hard. Tavaris kept us in the loop throughout the process, letting us know how things were coming along and showing us the progress they were making. At the end, he showed us everything they did, made sure we understood everything that we needed to know, and reassured us that if we had any water issues come up again, that they would come back out and fix them! Excellent company, highly recommend, worth every dollar

Miguel who came out to do the job was great. His customer service skills was great. He did a awesome job on the work itself and cleaning after. The only complaint I do have is not receiving the pictures of the job that was shown to me.

I have been an Everdry customer for over 20 years and any time that I have had a problem with water in my basement they have promptly solved my problems. Their staff is knowledgeable and great

Great initial meeting. 1st phase of project completed second scheduled.

They are professional and responsive. They take helping you To the next level. The technician that we saw Josh, said that itâ s like having a marriage with them because once you pay the annual contract fee they will fix water problems. I love these guys!

I want to send a special "Thank You" to Tavares and his team. They did our waterproofing and they have exceeded our expectations. This the second home we had done by Everdry and it keeps getting better. Tavares and his crew provided quality service. Please allow me to outline their expertise, quality of care, and excellent customer service: Expertise: They took the time to explain the process and while performing the work made sure we were aware of each step. Tavares took videos and showed me from him phone where water was coming in, and how they will and did fix it. Also, every evening before they left, he did another walk through and explained what will happen the next day. I was never left in the dark. Quality of Care: Tavares and his team protected my flooring on a daily basis and cleaned up everything before they left. They made sure my yard didn't have debris as well as my home. The basement was left neat, swept clean and equipment packed together and out of the way. Tavares and his team cared for my home, the basement furnishings by properly covering items and taping off areas. That kind of care reassured me we were assigned the right crew. Excellent Customer Service: Tavares and all of his crew were polite, courtesy, respectful, wore their masks, and friendly. I enjoyed conversations with them. They provided what is missing for today's consumer "Excellent Customer Service." All of what I just wrote wouldn't mean anything if the work was insufficient. The work was excellent and I am pleased to be a repeat customer to Everdry.

The company did the work 4 years ago and it has gone well. We have a very wet basement and the problem 99% gone and when a minor issue pops up they are very responsive and fix the issue. They had to come out twice last week and showed up the day I called. The first time they fixed a switch on a back up sump pump and the second time was to fix and issue cause by another plumber. Josh, who came to our home, was a great help.

As Everdry had waterproofed my basement and installed a new sump pump I called them when my sump pump was running constantly and sounded terrible. They were very polite and helpful telling me a tech would be coming that afternoon to take care of it. He would even call me when he was on his way. Sure enough Gerry called me saying he was on his way and was there promptly. He went in the basement and within a matter of minutes he replaced a defective part and showed me what it was. He was polite and courteous and I signed the receipt explaining what was done. Thank you Everdry and thank you Gerry. D. Z. Fairport, New York

Everdry was extremely helpful in every way. When they came to do the quote, they were very thorough in their inspection and explanation of the work and cost. The crew that did the work was outstanding. They worked so hard every day. The foreman kept us updated on progress every step of the way. The crew was also extremely friendly. I was very comfortable having them in my house. I cannot express enough how happy I am with the incredible job they did.

My husband and I have been clients of Everdry since 2006 and my in-laws for much longer. They are a great company with professional curtious staff. The work they do really has made a difference in the feel and quality of our basement and if you are not 100% satisfied for any reason at all they send someone back out immediately to remedy any concerns you have. Overall, they are a fantastic company providing a very needed service in what can be a stressful situation if you have ever experienced going down in the basement to find it wet! AM-Auburn, NY

Professional throughout the entire process. Kept us abreast of all of the steps each day! Very appreciative of the due diligence to details!