Everdry Waterproofing of Upstate New York

When we purchased our home, we were pleasantly surprised to find a great waterproofing system installed in our basement by a previous owner. We maintained the service agreement renewable warranty, which could be a lifesaver financially speaking. Just this week, we had Josh from Everdry Waterproofing service our system for an annoying noise we were hearing from one of our sump pump. When we called, the assistant (Emily) was courteous and promptly scheduled the service visit. Josh not only came on time but also gave us a courtesy call letting us know he was on his way which we truly appreciated. He was wearing his work uniform with the company name & logo and his own name clearly visible which it's always reassuring. Josh was personable, professional, and highly efficient. He quickly identified the cause of the noise we were experiencing and resolved it. He proceeded to explain the source of the problem and what he had just done while he showed it to us in the process. No one had ever explained to us the waterproofing system we "inherited" with the new home so he patiently and kindly explained to us how our waterproofing system works, its efficiency, and even some of the mechanics of it in a clear and simple manner as not everyone is so mechanically inclined. ;) He never came across as condescending or impatient. We felt more comfortable and "educated" about the value of our Everdry waterproofing system and the services the company provides after Josh's visit. He definitely took his time to answer all our questions about our system and its warranty coverage, and at no point, he appeared to be rushing; he even reminded us to schedule the normal maintenance once per year. We felt valued as customers and homeowners not only by Josh's attentive demeanor and undeniable professionalism but also by the company and its staff when we reached out to them. Overall, it was a pleasant experience dealing with Everdry Waterproofing and we highly recommend them to anyone. BLB

Everdry was very accommodating by being very flexible with the appointment time The technician was courteous,, efficient, and was able to solve the issue quickly. I appreciate the excellent service.

Very pleased with Everdry. Our foreman was Richard and he was very proactive about letting us know what they did each day. I was particularly happy about how they would create a plastic barrier every day to prevent the dust from coming into the house, but they would take it down at the end of the day and clean up so we didn't feel like we were living under construction. Now that the work is over, the basement feels a lot drier and you can definitely smell the difference.

They postponed the job for a week and left my basement exposed. I?ll let you know if they do a good job next week

I have had Everdry ever since I bought my house and the technician Josh who always comes out is very knowledgeable and polite and always willing to answer any questions I have.

I've only had it for a week but I can already notice a difference no more musty basement smell and it looks great the new sub pump works like a charm .

We called EverDry to inquire about a basement ventilation system called EZ Breathe. Each and every employee we dealt with were highly informative, friendly and professional. First, Mike came to our house to inspect the basement and surrounding area outside. He explained how the EZ Breathe System works and we ordered the system. Several days later Josh installed the system and gave us specific but simple instructions for operation and care of the unit. We are extremely pleased with EverDry and their team! Definitely 5 STARS ... We will gladly recommend this company!

Everdry waterproofed our basement years ago and we have been very pleased with the results. We called Everdry recently to come and look at an area in the basement where we noticed water on the floor after a heavy rain. Miguel came and made the necessary adjustments to fix the problem. He came during the time he was scheduled to come, he explained what he would do, was efficient in completing the work and showed me the area upon completion. We have been very pleased with the company's attention to customer satisfaction.

Josh was really friendly and courteous, he went right down to take care of the problem and knew exactly what the problem was. He switched out the issues for me and even made sure everything else was set and up to date.

My sump pump was not working properly, Miguel was very professional and courteous. he came in and replaced the float and then checked the pump and the back up pump.

Experience with ever dry was first rate and would recommend them highly

Everdry has lived up to my expectations. From the installers, inspectors and the office staff, they all have been very nice to work with and very responsive to my questions and concerns. I'm glad I chose them for this project.

I absolutely loved our Everdry work crew. From Tavaris, Fred, Richie, Ty and Chris to Juan, who had just started with Everdry, everyone was courteous, hardworking, responsible, skilled and a real joy to have working in my home. They worked hard!! And efficiently, finishing before the expected completion date! They did the work with precision and care. I was prepared by Walter for great disruption to my gardens, and for my house to be filled with dust. Instead, my garden emerged relatively unscathed. The crew took the time to carefully dig up some fragile plants and to carefully replant them just as they were. Only the bare minimum of pruning to my bushes was done. Thank you! Outside, they cleaned everything! If all my interactions with Everdry had been with the work team I would be completely and totally satisfied! Unfortunately, I also had to deal with the internal office staff. While I understand that Covid has decimated the staff and left you with untrained office workers, there is absolutely no excuse for the way I was treated by office staff. For example, It took me over 3 months to have the office relay a message to my salesperson. To recap, I have nothing but good to say about the work crew and the work they did at my home. I have nothing but negative comments for the office staff and internal workings.

True to their word. Came out when called after this recent flooding. My basement stayed dry and everything worked like a charm. I called to have them just extend the pipe further away from the house and they responded immediately and fixed my issue as they stated they would when they were giving me an estimate and trying to get me to say yes to having the work done. I couldnâ  t be happier with this company and their workers. They take pride in what they do and really want to please the customer.

We had everydry waterproofing fix our basement awhile back. They installed a french drain in the basement, sealed the outside, installed the easy breath and installed a crock. We have been very happy. A few weeks back we had a drunk driver hit the house which started causing issues. Because everydry has great customer service they came out and assessed and fixed the damage. Plus fixed some other areas that they figured would cause additional issues later. They are professional, on time and easy to work with.

The service performed was the application of StablWall to a bowing wall of our basement. Gerry did an excellent job, from explaining the process, warranty, and paperwork to applying the product. The cleanup was excellent as well. In total, he made 4 trips to our home, and was always on time. This is the second time we have used Everdry services. The first time was to have a trench dug around the inside perimeter of our basement to prevent water seepage. This was around 4 years ago, and we haven't had a drop of water since. This company is not cheap, but we like their lifetime, transferrable warranty, which, I feel, increases the value of our home should we ever sell it.

Everdry was excellent from the first phone call. they honored the warranty from a previous owner did the assessment and work in a timely matter. Miguel was so nice!

Josh was very polite, he explained everything to me that had to be done, and did what he was supposed to do in a quick amount of time!! He was very helpful and extremely courteous.

Everdry finished their work 2 days ago. They are totally unprofessional . They were hired to waterproof our basement, they were supposed to dig outside the exterior walls and put some waterproofing, they dug down about 3 feet, not to the footer. I donâ t even know what kind of lame waterproofing they put on, it certainly wasnâ t tar from what i saw, shame on me for being trusting. They neglected to cap the sewer, left it open, where that had removed one of the sump pumps. They left the battery backup sitting on top of the sump pump, i donâ t believe that is the way it should be installed! They did not affix the grate on the drainage pipe , ( which the water has displaced already) the â bubble drainâ which comes from the sump pump to a â gravelâ bed in the yard, where there is no gravel. They did not repair cracks in the foundation. They did not tie the backup sump pump into the sewer. This job was very costly. I totally trusted these guys, that i did not have to â babysit â them. Boy was i wrong. I wish i had documented every step of their work, which i fear will have to be redone by someone with some actual experience. Beware!

I called Everdry under our warranty to come and fix an issue with my front porch. They were prompt and very friendly. Great customer service. I would recommend them for all of your waterproofing needs.

Everdry has been an amazing company to work with, the customer service has been beyond excellent from the very first phone call. (They were the only company that answered their phone when I was reaching out to various companies in the beginning, by the way!). Jim came out and did a thorough inspection of our basement and carefully explained the options they could offer us, there was no sales pressure though. When we decided to move forward, the communication throughout the process was excellent. We were left with no questions. Tavaris and his crew came out last week to do the job and boy did they work hard. Tavaris kept us in the loop throughout the process, letting us know how things were coming along and showing us the progress they were making. At the end, he showed us everything they did, made sure we understood everything that we needed to know, and reassured us that if we had any water issues come up again, that they would come back out and fix them! Excellent company, highly recommend, worth every dollar

Miguel who came out to do the job was great. His customer service skills was great. He did a awesome job on the work itself and cleaning after. The only complaint I do have is not receiving the pictures of the job that was shown to me.

I have been an Everdry customer for over 20 years and any time that I have had a problem with water in my basement they have promptly solved my problems. Their staff is knowledgeable and great

Great initial meeting. 1st phase of project completed second scheduled.

They are professional and responsive. They take helping you To the next level. The technician that we saw Josh, said that itâ s like having a marriage with them because once you pay the annual contract fee they will fix water problems. I love these guys!