Everdry Waterproofing of Upstate New York

We have had the Everdry waterproofing system for almost 20 years. During the first few years we had many problems that were always corrected but it seemed like they were never ending. The last 12-15 years have been much better, once the company came under new management. The equipment has gotten better also. It used to be that we needed a new pump every year, as we have an underground spring that runs under our house and our pump runs for 30-45 seconds every 5-7 minutes every day of the year. The last few years we haven't had the issue of needing a new pump every 12 months. When the original salesperson came to our house we were told that we would not need a dehumidifier after about 6 months, however because of our constant water flow we do run a humidifier 24/7. For the most part our basement is dry and not musty smelling. Every workman that has come to our house since the new management has been very accommodating and done what they could to address our many uncommon issues. Overall I am satisfied with the work done, knowing that we will always have some type of water issue due to our location. SLG Irondequoit, NY

Review by Richard Henry We have lived in our current location for 46 years and have had minor water issues from the beginning.The last couple of years have gotten worse and to the extent that I had to bail water from the cellar daily, especially after the winter months into spring and after heavy rains. I did some research, called Everdry and set up a consultation. The sales representative inspected the cellar, the house and the grounds and recommended the procedures that should be done and why. We had cracks filled on the outside of the cellar wall, drain tiles installed on the inside along with a sump pump with a battery backup in case we lost power. Every thing is working great and without any water leakage. Would recommend Everdry highly from the initial contact, the skill of the installers through completion of the job. Thank you on a job well done. RBH Jr. Webster, New York

When I bought our home in Kenmore NY it came with a transferable warranty. Always the skeptic I wondered what the 'Warranty' would actually get us, but for the money I figured better safe than sorry. Fast-forward a few months and there I was standing in my rain boots, in our basement which was flooded past my ankles holding on to the sump pump wires looking down at the muddy water and thinking to myself many many different kinds of profanities. It then dawned on me that maybe I could get some help from Everdry and cash it on the warranty. Within hours they had someone at my house looking at my basement. As it turns out the nice previous owners actually took the original sump pump that was covered under warranty and left us with some broken piece of junk! This broken, not covered sump pump failed and obviously my basement flooded...... So, the guy looking at my basement tells me that he doesn't usually do the labor behind this kind of stuff but he didn't have the heart to leave me like that, so he rolls up the sleeves of his nice shirt and starts working on wires and stuff I don't even really recognize (I'm from California). He tells me the drain piping is all kinds of messed up and someone did a real bad job messing with that too. When he left my basement was not flooded and the NEW sump pump worked! Victory I say. But that's not all!!! Everdry came back the next day and fixed the bad piping job and put weep holes into my basement to relieve some of the excess water build up. I have never had such amazing service from a warranty in my life. This company truly stands behind their work and I am extremely grateful for everything they did for me. Thank you Everdry!

Friendly, professional service. Very pleased with work done and staff. From phone personnel to service technician, we felt taken care of.

Our sump pump failed after 7 years. A serviceman from Everydry came promptly and quickly changed the pump. Thanks Everdry

Very pleased with the communication, service and professional manner from the salesman Tom as well as the foreman. The job was explained from beginning to finish. The end result is that I have had a dry basement for many years.

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The entire crew, from the first gentleman I met, to the inside foreman to the onsite foreman cared as much about my basement and yard as I did. Not a spec of dirt or concrete left behind. I knew what was happening every step of the way. Is it cheap? No. Is it worth it? Yes, absolutely! Why? Because it works...who wants a wet basement or backyard?! Thank you Everdry for solving my problems... A lot of hard work on your part, but I no longer cringe when it rains :)

So far everything has been great. Very good about handling every aspect of the issue. I had another company out who spent about five minutes in my basement and handed me a small estimate of ra couple of small cracks. Niles did a great job.

The sales person was not pushy and gave options to help work with my budget. The works where polite and clean up at the end of each work day. The foreman on the job kept me informed of what was happening and answered all my questions. So far I am very happy with the company.

Timely, informative and explained project as it went along.

They are very misleading. When you first talk to the inspector, he tells you one thing on how they do things and when it comes to the time to do everything the contractor does something else that is nothing what they have promised you. There patiented Multi-step process is no more then them putting plastic on the outside instead of there drain tile system and doing exactly what all the other companies do for the inside and charging you a couple thousand dollars more. Also they didnt tell me that they charge you $50 a year to keep their warrenty . If i would have known this i would not have choosen this company and would have saved money.

Previous work was done pre-contract, and the follow up work completed apound request. The work that I just reuested has not been completed.