Erie Construction - Rochester

I would give then 0 stars if allowed. We have been trying to get our window replaced (under warranty) for over a year. The last 4 months I have been in contact with a sales guy who keeps telling me "I'm hoping it will be On the truck on monday". That has been the story since December. And then he says, "im at the mercy of the warehouse". When I asked to speak to a manager I was told they aren't allowed to give that information. I think their goal is that we will just give up. Disgusted with this company. I would recommend anyplace else.

I was delighted with how quickly someone was willing to come and look at our house and talk with me about what would likely be the best product for our size, shape and configuration. We were already past the warranty on the previous work, and it was beginning to show! We actually agreed on a price that was the same as what we previously paid for a full teardown, since we had to have that done already over 30 years ago! All of the people from Erie Home that we worked with were friendly and willing to answer any questions and explain all that they were doing. The work was completed in 2 days, and nobody fell off of the steeply pitched roof. We have Dish for our TV, and we didn't even have to have them come and make any adjustments! My neighbors were pleased with the cleanup that was done before they left.

**PLEASE READ THIS BEFORE HIRING ERIE CONSTRUCTION / ERIE HOME / ERIE METAL ROOFING / ERIE CONSTRUCTION MID-WEST, INC. FOR ANYTHING** Let me start by saying that I only write reviews when something is either very good or very bad. This is going to be a long review, as my wife and I have been stuck in a hellish nightmare because of this company, but if you're like me, you'll be thankful if you read the whole thing. Let me also get it out there right in the beginning that we have given Erie PLENTY of time to remedy their mistakes, and they keep dismissing us after promising to make it right. TLDR; I have had THREE roofs put on by Erie since 2018. THREE. We went with Erie because of their 30 year warranty. I did not expect to have to use it so frequently. Our FIRST roof from Erie was installed in 2018. It was a complete tear-off with new fiberglass shingles, and cost us roughly $30K. They installed it in the winter, after I inquired if the tar strips would seal properly in the cold. They assured me it would be okay. A few months in we had to call for repairs. We had leaks in the attic and shingles blown off. A repair person came out and they assured me everything was fixed. Then, that summer, while on vacation, a friend watching our house informed me there was water pouring into our kitchen during a heavy rain and also multiple different water spots in our attic. When I got home we tried calling Erie for a repair person and they never got back to us. I got up on a ladder and noticed that the drip edge was actually running BEHIND our gutters, so rain had been seeping behind the gutters which was in turn rotting my fascia and soffits and getting through into my kitchen. We voiced our concerns about the drip edge, and were assured everything was fine. Fast forward, leaks off and on in the attic (thank God we have an unfinished attic and can tell when there’s water coming through), more phone calls, we can tell the company is starting to get sick dealing with us, but we feel we shouldn’t have to keep asking them to fix a roof we paid tens of thousands of dollars for. We finally got a helpful repair person from them that recommended to his bosses that we get a new roof. Issues he noted were ripped shingles, shingles cut too short, nail pops, tented shingles, globs of tar/caulk, random nails placed where they shouldn’t be, incorrect flashing around vent fan pipe (which led to interior water damage), lightning rods put back up that we specifically asked to be left off the house, and more. After a huge hassle, our SECOND roof was installed on August 6th, 2021. We were hopeful this would be the end of our issues and we could get on with our lives and not have the anxiety of a faulty roof installation constantly looming over us. Boy were we wrong. We still had consistent leaks in the attic during heavy or sustained rain. On top of that, in the fall of 2021, my family was consistently sick (NOT COVID - we tested), lethargic, allergy-like symptoms, brain fog, etc. A doctor informed us we were exhibiting symptoms of mold toxicity. We purchased air filters for multiple rooms which cost hundreds of dollars each and started reaching out to mold remediation companies. After multiple inspections by certified mold specialists, it was determined that we had mold in our house from the faulty roof installation by Erie. We again began the long process of trying to get THEIR MISTAKE taken care of. Every time we contacted them, we’d get passed around to different people that were always so willing to help at first and then they became impossible to get ahold of after the initial conversations. This is consistent across the board at both the Rochester office and the corporate office in Ohio. We finally hired Jim Salmon, a well-known Rochester-area home inspector with a radio show, in September of 2021. He came out to inspect our second roof and noted multiple unsatisfactory mistakes (nail pops, tented shingles, shoddy trim installation, the drip edge again, siding filled with caulk that didn’t even match, etc.) Jim also mentioned how many times he has had to do inspections after work that Erie has done, and how many times he has had to testify in court as an expert witness. He recommended we ask for ANOTHER new roof. On Januray 12th, 2022, Ken, one of the managers at the Rochester office, wrote up a contract amendment for us to fix all of our issues. He had blamed the mistakes on various roofing crews that they had been going through (they sub-contract). We finally thought we were getting somewhere. Ken gave us his personal cell phone and we were hopeful that we were actually making progress. Our third and final (hopefully) roof was installed April 12, 2022. We were told it would be a COMPLETE tear-off (plywood underlayment and all) which did NOT happen. They claimed our plywood was fine. We voiced concerns about the mold. Nobody responded. It’s very difficult to voice these concerns to the crews that are actually doing the work because they sub-contract out to roofing crews that don’t speak English. We felt we were constantly getting screwed over and just couldn’t win. Jim Salmon came and inspected our third roof and said while it wasn’t perfect, he believed it would be the best roof that we would get out of Erie. He advised us that our house couldn’t handle more tear-offs and that the roof would suffice and it looked like the best one out of the three we’ve had since 2018. Now we began to try and get the repairs covered by Erie. They told us they would cover mold remediation, gutter/soffit/fascia repair, and interior water damage. Ken became incredibly difficult to reach. We left messages, texts, e-mails, everything. We then tried going through the corporate office in Ohio and started working with Chris. Again, we were hopeful that we were making progress. Chris informed us on June 7th, 2022 that in order for the corporate office to send payments for the repairs, we needed THREE quotes per repair job. NOBODY EVER TOLD US WE NEEDED THREE QUOTES. We could have provided these months ago. We sent the required quotes later that month, three quotes for each repair job (mold remediation, gutter/soffit/fascia repair, and interior water damage). We also sent them the invoices for the inspection from Jim Salmon and the invoice from having a certified mold specialist come assess the damage. Ken told us multiple times that we would be receiving MULTIPLE checks/payments so that we could in turn pay the contractors to do the work. We later received ONE check (after many calls/texts/e-mails) that didn’t even completely cover ONE of the repair jobs. We immediately used that check for deposits to the contractors so we could get the work completed ASAP and before winter. We had the mold remediation company come and do their work in late August. The mold damage in our bathroom was so severe from the incorrectly installed flashing around the vent fan pipe, that they had to remove our entire tub/shower. So now we have the added cost of trying to install a new tub/shower, Erie has again become impossible to reach, and we have still not received the rest of the payments for the repairs. The contractors are waiting on payments, and we risk not getting on their schedules before winter. We are now calling multiple times per week to try and get the rest of the payments, and again getting passed between employees that want us to start all over again. Ken and Chris, the ones that should know our situation in and out by now, are impossible to reach. We have a baby due in November. We just want our home to be repaired and not have to worry about this any more. It has been an absolute nightmare dealing with Erie. I will never use another company that sub-contracts for anything, and we’re telling everyone we know to stay away from Erie. Our next step is to submit a formal complaint to the Attorney General’s office Bureau of Consumer Frauds and Protection. Throughout this entire process, we have been extremely patient and pleasant on the phone. We have given Erie PLENTY of time. We REALLY don’t want to have to get a lawyer, but we have a consultation scheduled as well. We don’t know what else to do. Maybe posting these reviews will help.

It went good the only thing they didn't do after the job was done pick up some shingles and nails in the yard

December 22, 2020, our new roof installation was completed, that I paid cash for. February 19, 2021, it was discovered our roof was leaking and cause damage in multiple rooms. February 20 2021, Erie had someone come out and inspect the damage and confirmed all the damage was from a leak cause by the roof and assured us the interior repairs would be addressed once the roof could be repaired once the snow and ice thawed. February 28 2021 we had a large piece of the roof soffit break off and open a hole in the side of the roof. March 9 2021, someone finally came out I to repair the roof leaks and the large chunk that was hanging. I asked about the documentation I was promised to reassure us the interior damage would be covered, but it was "forgotten". I spoke to someone I was told was the regional manager over the employee's phone and he assured me everything would be taken care of and I would have it in writing by the end of the following week. March 25 2021, I spoke with someone and was told me to get estimates for the repairs and then let Erie know so they could cut my contractor a cut. April 1 2021, I have not received anything in writing and I am not getting any responses to my request for an email address to forward estimates to via phone, text, email, and social media. I have even tried reaching my salesperson, but he is ignoring me as well. April 5, 2021, I spoke with my insurance company since I am not getting any assistance from Erie any longer. They said that poor workmanship is an exclusion from home insurance, so they suggested we consider legal action. The contractors I spoke to have as told me that I need remediation done to make sure mold isn't growing and they would like to speak with someone at Erie to assured that they will be paid for the work they need to do. Also we are still finding nails from them throwing stuff to the ground from the job 4 months ago. We have had to patch our tires several times and I haven't even bothered bringing that up to them yet. 4/6/21 Spoke with an attorney and they suggested I go through my homeowners insurance to file a claim since Erie won't follow through on their promise to take care of the interior damages. Should we be denied due to poor workmanship, we will have that documented and then we will then pursue further actions. 4/7/21 Lawyers said to go through homeowners insurance and let them deal with Erie. Started a claim with insurance and they requested all documentation including phone records regarding Erie. 4/8/21 Erie Roofing and Construction have both blocked me from their social media accounts because I was commenting on their post regarding my issues. So rather than help me and follow through on their promise, they just deleted me comments and blocked me. They never gave me the documentation they promised about covering the repairs, but I do have text messages where they admitted fault and that it would be address. Hopefully that will give my insurance company's lawyer some good ammunition.

The crew they subcontracted did a great job! I was very pleased with there work and amount of time they had the project done in. They worked hard as a team and I appreciate the time and effort they put in. Erie is a little on the expensive side but hey you get what you pay for Right????

Erie did a fantastic job replacing our roof. They were very responsive throughout the entire process, from initial quote to final inspection, and everyone we interacted with was very professional. The salesman did a thorough job explaining their product and comparing options. They contacted us within a week of us signing a contract to go over all the details and to remind us that, should any leaks develop before the job started, they would come right out to patch them. Removing cedar shakes and two layers of shingles is a messy job, but the crew cleaned our yard up well, didn't damage anything, and the new roof looks great and very well-installed. I don't have any complaints about the process and would absolutely recommend them.

The instalation went well, done in a few days. I did witness several employees relieving them selves in my back yard even though I told them I had a bathroom that they were free to use. Regrettfully I didn't throw them out at the time.. I remain concerned about several issues with the roof but I can not get any one to return my calls or come out and look at my problems even though I have a 30 year warranty. I guess the warranty is also worthless

Great. We are very pleased with the service and work Erie Construction provided in installing our new roof. The salesman explained everything clearly, showed samples of the different products, and how they were installed. The crew were friendly, efficient and kept the work area clean and safe. We would definitely recommend Erie Construction.

It went excellent. The Sales people were amazing and the Installers were great. They were extremely clean, polite and are obviously craftsmen. They were exceptionally attentive to detail. I will use Erie Construction for all my home improvement projects. We couldn't be happier!

Very pleased ! Excellent quality custom made windows. Beautiful inside and out ! Staff was very professional, knowledgeable and friendly. The sales and installation process went very smoothly. Windows arrived very fast and installation services were professional,efficient with great clean up.

It went very well. The installers worked in the cold in December 2016 but got the job done in a few days. They did not rush to finish it even though it was freezing out. The only problem I had was with a few brackets attaching the gutter to the new siding. They promptly came out and fixed the issue.

Only not positive comment I have is that they had to come back a second time to replace a frame that was broke during installation and the trim around the windows was not to our liking originally. That is also the reason I felt it necessary to post. How the entire team at Erie handled my concerns and made absolutely sure I was completely satisfied before I signed off on the final paper work was something you don't see with many companies today. This is a company that truly values their reputation with customers. Will definitely do business with Erie Construction in the future!

It went very well. The crew that performed the job were professional and timely. To have to work in 20 degree weather to strip off 3 layers of roofing and on the 2nd day work in freezing rain is admirable. We even had a few holes in the wood part of the roofing which they repaired which showed us the integrity of the company by not just covering up the holes with roofing. The roof looks great and we can tell that the house is staying warmer. They did a great clean job after the job was done. It was so great that we are having Erie Construction come back and do our siding this summer

They were on time at 9:30 am, and done by 2:30 pm. The 2 man crew, Ron and Glen, were experts in their field, having worked a lot of years installing all types of windows. Professional, orderly, clean (they vacuumed!) and friendly. They even went out of their way to fix a minor problem I had with another window. Dealing with Erie Construction was a relief. They came to measure twice - two different people, just to make sure it was correct. The paperwork was explained, the procedure, and the amount of time the work would be finished. They answered any questions I had. I would highly recommend them, as I was very satisfied as to the work I had done.

The fact that Erie manufactures their own windows it does require some time but even given it took approximately 1 month to manufacture the windows, it only took about 6 hours to have 6 windows installed and the crew was extremely professional. They did not leave a mess and the windows look and work perfectly!

Their employees arrived on time, were polite & pleasant, worked hard until evening and cleaned up continuously throughout the day. If I had a question they would answer to the best of their ability. When our older door handle broke on our back screen door during the window installation their worker located a Lowe's, bought a replacement & installed it at no cost to us.

The work was completed within five hours. After three large snow storms, the neighbors were asking why we are the only house in the area with no large hanging ice cycles. The roof is very well insulated and provides great value to the house.

The quality of the product was great and the installation went smooth.

Great service, windows and pricing. Chad was excexellent in explaining everything and answering all my questions. I love that they are self locking and we no longer have a draft. I would definitely recommend them to anyone.

I can say with confidence that i would recommend ERIE CONSTRUCTION.The reps where well educated in their products and kept in contact me with the ongoings of the project.I was told 4-5 weeks for the start of job.I was then squeezed in within one week after signing of contract (loved it) The workers where polite (a plus with me)The site was left picked up and clean.I inspected the finished job with NO complaints.

We thought "The work was done in a professional and timely manner." The roof looks great and they even covered our cupola. It was done in 2/3 days.

Do NOT use this company. Do some research and find a company that cares about customer satisfaction. Our "2 week" (as PROMISED by Erie West) project took 3 1/2 months to complete. The contractors were subs (we heard they find their subs on Craigslist) and did work that the Erie West Regional Manager described as "shoddy workmanship" (window box 3/4 inch off level, debris left under carpet, unfinished nail holes in trim, gaps in trim and panels, etc). The subs showed up very sporadically, which was understandable as they didn't have driver's licenses due to their multiple DWI's. We were ABSOLUTELY bullied by the subs and the Erie West project manager to pay our full bill when the project was only 60% completed. The project manager told us that Erie West would not be able to pay the subs unless we paid in full, which in my opinion may mean that Erie West is in serious financial difficulties. Erie West finally sent one person to finish the remaining 40% of our basement project and he had to work evenings and weekends as we didn't rate high enough to have him work regular hours to complete our project. We regret choosing this company. We have a list of 89 texts trying to get Erie West to finish this job. The paying homeowner should not have to work this hard and then have to pay the bill. Find another company for your project.

Very nice people! All of them were courteous and made sure I understood what was about to happen and kept me informed during the process. The sales rep spent alot of time showing me samples of the materials and explaining the process. He answered all my questions upfront. For the most part it was completed within 3 days. They kept the yard and my flowers very clean, the roof looks great. I was very please overall.

Roof seemed to go well tho problems with end caps that were resolved. Then came the snow and ice and boy did the fun begin. We have owned the house for 39 years and NEVER had interior water damage. This year after not even a year with the new roof, we have water damage in almost every room of the house. The head person Mike said it is not the new roof - "water is like a mouse it can get in anywhere" It has been an unusual winter. Don't tell me in 39 years we have not had another the same. Yes they did come out and clear snow and installed power roof vents which their people had said we did not need (had always had before). One of their workers had said you need more venting on this type of a roof and went to bat for us. This roof needs to be seriously looked at come Spring! Don't tell me that nothing was done wrong - not when I'm facing over $7,000 worth of damages. I will say their customer service has been very nice with me as have two of the local workers. It is the boss that is giving me the headaches.