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Empire Fabricators, Inc.

Countertops and Backsplashes, Kitchen and Bath Remodeling

About us

Empire Fabricators, Inc. of Rochester, New York, manufactures elegant and durable laminate, quartz, and granite countertops, as well as designs and sells custom kitchen and bath cabinetry.

Business highlights

29 years of trusted experience

Services we offer

granite countertops, quartz countertops, kitchen and bath cabinetry, rochester, ny

Amenities

Free Estimates
Yes
Warranties
Yes

Reviews

4.919 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
21%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 1-19 of 19 reviews

John A.
02/2018
4.0
countertops
  + -1 more
I was introduced to them by a remodeling contractor that bailed out on me. The staff was nice and they responded in a timely manner. They offer cabinets and countertops in all finishes. They do nice work but are very pricey. Yes, they have some more overhead than others. I ended up using them because they had a good rating and the only Wilsonart dealer that would get me a back-splash material that Wilsonart offered. I wanted a flush under counter sink mounted sink. I wanted a Kohler sink but they said they could not use it for the mounting system I wanted. So they stuck me with one of the high end cost sinks (high cost not high quality). They did not tell me that they would mount the sink differently the Wilsonart's recommendations. The finish is nice but I hate that sink. It drains very poorly. I wanted the laminate countertop because of durability and budget though I really wanted quartz. I could have actually got the quartz top for close to the same price as the laminate from another supplier. I used them for my peninsula and bath vanity quartz tops. They are nice to work with and do a quality job. Their pricing is just to high. They installed the "L" countertop under the cabinets with the sink and only supplied the back splash. See Photos.
Description of Work: New countertops and flush mounted sink.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$2,540

craig N.
02/2015
5.0
countertops
  + -1 more
unknown
Description of Work: They sell nothing but quality and the owner is a pleasure to do business with,very straight forward honest.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Chester G.
01/2015
4.0
countertops, home remodeling
  + 0 more
unknown
Description of Work: Empire fabricated and installed a kitchen countertop, including a sink. My experience with ther owner, the field staff and the installers was excellent. The same cannot be said for the sales associate I worked with. She misled and misinformed me throughout the process. While I indicated that I would use Empire again, it would only be if I dealt with a different sales person

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$2,800

Cynthia V.
08/2014
5.0
countertops
  + -1 more
Wonderful experience. Susan and Mike provided depth of knowledge and helped us make good functional decisions when choosing a layout and cabinet design. You will not get this level of service from a big box store. Install team of Mickey and son were timely, skilled and detail oriented. We highly recommend Empire Fabricators.
Description of Work: Helped us with kitchen cabinet decisions & did install.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,700

Kenneth R.
04/2014
5.0
countertops
  + -1 more
unknown
Description of Work: Empire replaced a laminate kitchen countertop with a quartz countertop. The fit with an existing mosaic tile back splash was perfect. Removal of the old countertop was difficult because of both screws and adhesive, but the installers did get it out with a lot of effort and without damaging anything. The installers were neat and efficient and covered the flooring with tarps.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Heather R.
04/2014
5.0
countertops
  + -1 more
Went to the store where I was promptly services by the sales reps. They seemed very knowledgable of the products offered and help guide us through our different choices. We left with several laminate samples, and soon called back with our choice. The installers were quick and did great work. Would definitely use empire again if I ever need another kitchen remodel. We chose wilsonart winter carnival with the premium finish and beveled edges, and guests are often tricked into thinking its real granite!!
Description of Work: Great value, great service, great product

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

JOHN H.
04/2014
5.0
countertops, home remodeling
  + 0 more
We got quotes from other service providers but their estimates were lower. They were prompt and professional. They did for us exactly what we wanted. They did a great job. I called them back and told them how impressed we were with their work.
Description of Work: I used Empire Fabricators, Inc. for replacement of a laminated counter top in the bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$208

Sandra C.
01/2014
4.0
countertops
  + -1 more
Spoke with Tony, who gave us great customer service and information. We were very interested in having the work done by Empire, but they could not come down on the price. We got another estimate for the same products by another fabrication business that was $1100 dollars less. Tony was able to reduce his estimate by about $400, but not enough to match the lower quote.
Description of Work: Gave estimates on quartz countertops for our kitchen

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$5,500

Bill and Donna B.
12/2013
4.0
home remodeling
  + -1 more
We were looking to remodel our kitchen and a contractor friend suggested we speak to Lisa at Empire Fabricators. She met with us and was very pleasant, offering several helpful suggestions. Lisa drew up two proposed kitchen layouts, both of which were nice but didn't quite catch our vision. If you are considering a kitchen remodel do check out Empire, they just didn't "click" with us.
Description of Work: I contacted EMPIRE FABRICATORS

Rating CategoryRating out of 5
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$14,000

Ann W.
11/2013
5.0
countertops, home remodeling
  + 0 more
They were on time, and they were very precise in the installation. They cleaned up very well. I had no issues with the work they performed and the end result is beautiful.
Description of Work: They installed new countertops.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Mary H.
10/2013
5.0
countertops
  + -1 more
This company is WONDERFULL!!. They worked with me on this project. They came and removed the old countertop---so that the old wallpaper behind the countertop could be removed and the room painted. After I had the room painted, the countertop, sink, and faucet were installed. It looks beautiful and it is a laminate countertop. Thanks This is the second time that I have used this company and they are great.
Description of Work: Removed old countertop, installed new countertop, sink and faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

chris F.
05/2013
5.0
countertops
  + -1 more
They have a large selection of stone to choose from and gave helpful advice. The process was thorough and moved quickly once we had made our choice. The employees that measured and installed the stone were clean, quiet and efficient. I would use them again!
Description of Work: Replacement of laminate counter tops with granite, new sink and faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

William B.
12/2012
5.0
countertops
  + -1 more
Great experience that started by selecting a counter top in the showroom. From there: recieved a quote via email - after selecting Empire, they sent someone out to do the detailed measurements and pattern generation, we were then called into the shop to inspect the material when it arrived, and a few days later it was installed. The entire process was handled by professional, friendly people.
Description of Work: A fairly complex, multi-piece quartz kitchen counter tp with a Silgranit Sink and facett.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Nancee S.
09/2011
5.0
countertops
  + -1 more
They were very efficient. They kept their appointments. They performed good work and gave us a nice discount.
Description of Work: They installed cabinets. They also installed a granite counter top.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda S.
07/2011
5.0
countertops
  + -1 more
they were very professional as they came and measured, made a template and later installed my counter-tops. I did not know the exact price of these counter tops because it was part of the lump sum from my contractor. Regardless they were very professional, laid down tarps when walking over my carpets/ Floors and took care of my things. They had respect for my property. I did have to have them come back a year later to add a support under the counter top by the dishwasher. again they were professional and respectful of my property. Would definitely have them do work again.
Description of Work: measured and installed Corian counter-tops

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JIM L.
08/2007
5.0
countertops
  + -1 more
They did a great job. They put so much detail into everything and were on time. I was pleased with the work because they were able to answer all of my questions and they were so dependable. I would recommend them to anyone.
Description of Work: They installed thirty feet worth of granite countertops and a new kitchen sink as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

JIM L.
10/2006
5.0
countertops
  + -1 more
Selecting granite can be a long process. The folks at Empire were very patient and helpful. The fabrication and installation went without a hitch. The coutertops fit perfectly and look great. They were even able to accomplish the fabrication without a seam which really enhances the appearance. I shopped around at 3 or 4 other suppliers and Empire was the lowest cost. Given the quality of the counters and the installation combined with the price I am convinced that I made the right choice.
Description of Work: Empire Fabricators installed new granite countertops and a new double bowl undermount stainless steel sink in our kitchen. They also removed the old countertops and re-plumbed the faucet, disposal, diswasher and drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,400

08/2006
5.0
countertops
  + -1 more
Empire Fabricators delivered on time, and the price was close to their quote. They are excellent all the way. They are not just the middle man; they are very direct. I have recommended them to friends and family.
Description of Work: Empire Fabricators replaced all counter tops with custom counter tops and a new sink and plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

DANIEL C.
08/2006
5.0
countertops
  + -1 more
Empire Fabricators was absolutely wonderful. They came out and the countertop installation went very smoothly. Everything was done correctly and we have no complaints. They also cleaned up the worksite very well.
Description of Work: Empire Fabricators was contracted to install new counter tops for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

    Contact information

    95 SAGINAW DR, Rochester, NY 14623

    http://empiretops.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Countertops and Backsplashes,
    Kitchen and Bath Remodeling

    FAQ

    Empire Fabricators, Inc. is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 12:00 PM

    Yes, Empire Fabricators, Inc. offers free project estimates.
    No, Empire Fabricators, Inc. does not offer eco-friendly accreditations.
    No, Empire Fabricators, Inc. does not offer a senior discount.
    No, Empire Fabricators, Inc. does not offer emergency services.
    Yes, Empire Fabricators, Inc. offers warranties.
    Empire Fabricators, Inc. offers the following services: granite countertops, quartz countertops, kitchen and bath cabinetry, rochester, ny

    Contact information

    95 SAGINAW DR, Rochester, NY 14623

    http://empiretops.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM