DELL'S HOUSE OF KITCHENS INC

So the previous reviewer is upset that his order was a little late. This is custom cabinetry and sometimes delays happen. Our experience with Dell?s was a wonderful one. Michael came up with ideas we never would have thought of. The Wood-Mode cabinets show the custom manufacturing and craftsmanship we expected. As we were replacing an existing kitchen Dells scheduled the entire project to be done in 12 working days including granite. Everyone else in this town will tell you 4-6 weeks for granite after they template. This was a $45K project that included tear out and replacement of every cabinet and counter top. The installation crew was on time every day and went to the extreme to protect our homes environment from dust. The few fit up issues we experienced were resolved within hours of making the call. Phenomenal customer service from start to finish!

I went to Dell's House of Kitchens a couple of times before deciding on exact cabinet and color. Once deposit was made the cabinets were supposedly ordered. The owner came to the house to get measurements. He said factory might be able to notch out the cabinet where the hidden pipe in the sofit is now exposed; if not, it will have to be notched on site. The cabinets never arrived until approximately the third week of March, two weeks later than advised. During the lengthy delay in receiving the cabinets, several calls were placed to Dells requesting to speak with Mike the owner and he never returned the calls; we would have to drive to the showroom and hope to catch him there. The day the cabinets were to leave the factory the remaining balance on the order had to be given to Dells before they would ship them. I FedEx'd the payment to Dells to arrive by 10:30am that day and whoever received the FedEx put it in an in basket for Mike, but he never saw it. So he called me up at 3pm stating that was the deadline to pay balance had passed and because I didn't bring the money in by 3pm my cabinets would not be on the truck!! I explained I FedEx'd the payment and now I had to contact FedEx to see who signed for it. It was in his in box all day. After the last straw, the contractor installing handles crooked, I put a call into Mike requesting he come and see the shoddy work of the person he recommended. He said he'd be over on a certain day, but never came. When I would call Dells I would get different people and none knew what the other was doing. It was also suggested that the cabinet order was not placed when I gave deposit.

We were pricing cabinets and went in for an estimate. We first got a 'ballpark' price including installation of a little over $5000. They then "worked it up" and the final estimate came out over $16,000! (This was without any upsells on cabinet brand and model, wood or finish.) Taking out the extras they suggested (like enclosing the fridge) only brought it down about $2000. I then asked for a detailed breakdown of which cabinets and which features were included (so we could decide whether we wanted the spice racks, cutlery dividers, etc.) Not only couldn't they give me a list of cabinets and features, they told me the manufacturer wouldn't provide it to them! Huh? (I called the manufacturer to verify this was not an accurate statement.) The price breakdown we did get was a nearly incomprehensible spreadsheet with a lump sum for "cabinets" and over $1000 of work quoted that was not applicable (like installation of appliances we don't have.) I'm sure they would have done a good job, but at that point we felt a little railroaded. The salesman also was late for a couple of appointments that we had to rearrange our schedule for (and he knew that.) We decided to go with another company and have not regretted that decision.