Comprehensive Mold Management LLC

I was very pleased as the owner of the company came and did a thorough check and found no mold. The owner was very personable and very professional and has an excellent record with the Better Business Bureau..

The staff were all polite and professional. The crew, owner/estimator, and office staff all were friendly and willing to answer all of my questions. They made going through the process easy. They provide a guarantee that the mold won'y come back.

The job went perfectly, and we are happy with the results. We were given an estimate, we signed on and were given a date to remove the mold, apply moldicide, and use a special type of paint that prevents mold from growing back. Also a vent was installed on the roof to keep the attic from becoming moist or too warm. We added duct cleaning and dryer vent cleaning. The job was done by very a professional crew and left perfectly clean. They were punctual, very friendly and professional and hardworking. I would highly recommend. These guys know what they are doing.

From start to finish, Comprehensive Mold Mgt was very professional, courteous, and punctual. We had a home visit and free estimate for mold in the attic. A mold remediation plan was presented at the time of visit with an estimate in writing. The whole process was well explained and all questions answered. On the day of the remediation, the team showed up on time, spend several minutes explaining the process, and was very polite and professional. The process took less than estimated, and I am very satisfied with the work. I would highly recommend this company to anyone needing their services. All around great experience!

These guy's were absolutely amazing! Ron & Matt were wonderful, explaining each step, showing me what they did, showing me the level of debris removed from the returns & ducts..... their level of professionalism & belief in their work...their company, is exemplary. They really know how to put the 'WE' in teamwork too! I highly recommend Comprehensive Mold Management & will definately call on them again! Prior to the work I would accumulate 'dust bunnies' everywhere within days so I'm extremely happy that i can dust weekly rather than daily!

My wife and I were impressed by the professionalism by all the members of the CMM team. Paul was able to clearly explain the cause of the mold problem and the steps necessary to remediate the problem. The estimate provided was lower than some of the other contractors we talked to. The crew doing the work conducted themselves in a professional manner and took the time to keep us informed of their prgress during the 2 days they spent in our home. Thank you Rob,Ron & Mike. I would recommend CMM.

Paul Wagner conducted the initial estimate. He explained the process and was able to quickly schedule the work. The guys who completed the work were there on time and did a great job. My husband and I are really satisfied with the work product and the warranty. The process from start to finish was very professional. Thanks again to Jackie and Paul Wagner for a great experience.

After last years very harsh winter in Rochester, NY our home sustained some water damage on many of the ceilings. My husband and I decided to have the roof looked at even though it was only eight years old. We had a total of three companies come out to our home to assess the problem. They all found that our attic was never insulated properly, but also found black mold on all the plywood. I had one company tell me it was no big deal and I could just leave it alone and not worry about it, and one said the problem was so severe that all the roofing and plywood needed to be replaced on the entire roof. Paul Wagner from CMM came to my house and gave me a detailed assessment of the work that needed to be done to take care of the mold and ventilation issues in my attic. He took the time to explain how they would do the remediation of the mold, prevent it from coming back, and that it would have a lifetime warranty as long as we owned the house. After getting all three quotes we knew that we had to go with CMM. On 1/4/2016 Nate and Dan from CMM arrived right on time at 8 am. They worked all day on the 4th and 5th trying to complete the work, but because of the cold weather had to come back a third day. When they finished at the end of each day you couldn't even tell they were there. They kept my house very clean. They also kept me up to date with their progress. On the third day they were nice enough to accommodate my schedule and come back in the evening so I wouldn't have to take off from work. They were very efficient, neat and professional. I can't say enough good things about my experience with Comprehensive Mold Management. I recommend this Company 100%.

The company was very easy to deal with. The work was done well and professionally by polite, thorough, efficient employees. I love my new basement walls!

My basement had a heavy amount of mold on walls and ceiling rafters. Paul Wagner provided me with clear and concise information on what needed to be done to clean-up and what I would need to do to keep my basement dry. His team was extremely professional. They completed the job in time-frame required and left the basement immaculate. I am sorry I didn't take care of this years ago!! And I want to mention how well I was treated by the office staff whenever I had a question. The option for 0% financing was also an added benefit. Thanks so much to Paul Wagner and his team!!

These guys were pros. They were experienced and helpful, offering alternatives for consideration with pros and cons. All questions and concerns were answered in full, both by management and by the work crew. We understood the plan for each day and inspected and reviewed progress against plan at the end of each day with them. Although they were not the cheapest solution, they were the right (long term) choice, and we highly recommend them. They were worth it.

I told them more than once, they were the best contractors we've hired in this area yet. They were responsive, respectful, the work they did was beautiful. Everything they did was above and beyond what was quoted to us. And icing on the cake, they cleaned the floor behind them each day as they walked out. It as always spotless. We are planning on hiring them again to do our attic and add some insulation. Thanks again!

It went quite well. The two people that came out were very professional and very polite. They did all the proper procedures. The patching up of the drywall was okay. That part was acceptable but not great but the remediation was very good. The price wasn't insignificant because it included everything. The first part, they did the attic and the bedroom and then they came back and did the kitchen which required us to take out the oven and some walls and required a lot more work.

There was concern by the tenant that there was extensive, harmful mold on the premises. Comprehensive mold fit a screening into their schedule to make it happen next day. Luckily, there was no major issue and need for remediation. But comprehensive mold was extremely responsive and professional.

Sent my info to them and received confirmation in e-mail two weeks ago. Have heard nothing since. If this is indicative of what their service is like will not use them. Please don't bother to call me.

We were very pleased with the work performed by Comprehensive Mold Management . The employees working in our home were courteous, neat and took the time to answer questions and explain what had to be done. The precautions of isolating the work areas with plastic and using fans to minimize dust were much appreciated. The paint matched nicely and the finished ceilings and walls look like new. In addition, the insulation in the attic was inspected and repaired as needed. Lastly, the job was completed within the estimated number of days and everything was cleaned up before leaving the premises.

Paul came and gave us professional assessment of the work we wanted done. He was clear about what I needed to do and and what they would be doing. Nathan was the foreman who with his crew performed the work. Cannot say enough good things about his work ethic, professionalism and communication. They worked long days, in spite of dealing with bad weather, finished both renovations in 3 weeks. Completely transformed a "dungeon" into a bright beautiful happy bathroom. Very pleased with their work.

Paul visited my house to inspect an area of the house I suspected of mold. He quickly assessed the situation and determined it was not a mold problem at all. While at my house, he shared advice on how to manage basement humidity and what to consider for insulating the walls and rim joists. The information was shared in a professional manner with no hint of pressure or guessing; he knew his stuff and openly shared it. Cost: $0.

Paul and the CMM team were great during the whole process. The initial inspection helped us to learn about the scope and seriousness of the issue and put us at ease that we were working with someone who could help. The work was completed within the time predicted, and CMM was flexible with scheduling changes we needed. Paul was very responsive by phone and email and was patient with all questions. The warranty makes me feel that they will stand by their work. I would definitely recommend CMM for this work.

Working with CMM was a good experience. Paul Wagner was able to provide me with an estimate after reviewing photos of the attic and getting the dimensions of the space. He even noted that if the work could be completed in 1 day instead of 2, that he would reduce the final cost--this ended up occurring, saving me over $400. Their work included: 1) Setting up a containment area, using negative air pressure 2) Applying a disinfectant to all mold areas 3) Clean and vacuuming (using HEPA filters) the space 4) Applying multiple coats of a mold killing primer. The crew was punctual, left the area as clean as they found it, and were courteous and professional. I received a lifetime warranty on their work that is transferable. I would use CMM again in the future--just hope I won't need to.

I was very disappointed in this company. I had discovered some mold growing underneath a few areas of plaster in our kitchen. I was concerned, (obviously), because it's mold, and also I wasn't sure what the source of the mold was (i.e. a possible active water leak, an old leak, etc.) I called and scheduled someone to come out and take a look. I was told that they had a thermal imaging system that would be able to identify the source of any moisture and also determine the extent of the mold without having to rip open my walls. Fast forward, the "mold specialist" showed up. He looked around very briefly and barely explained anything to me. He was holding a moisture meter up to random places on the walls all around the kitchen, moving around so quickly and not saying anything, so I didn't have any idea what was the problem or what was going on. I felt very rushed and overwhelmed. He told me the area with the mold, along with the rest of the kitchen, was showing as "saturated" and that he "didn't even know the extent of the mold problem" (I thought they had a tool for that????) and we're going to have to open up the walls to determine the extent, but it "won't be pretty." He then advised me that our bathroom upstairs was probably leaking and I should get it fixed, he'll "send me some numbers", and promptly left. He didn't even use the thermal imaging system! I also never heard from him again! I told him I had to talk to my fiance before I made any decisions, but I would have liked to know what he suggested. Now I know why he never got back to me... The next day, my friend's husband who does plumbing work came over, opened up some of the walls in my kitchen, (as per the suggestion of the "mold specialist."). I'd like to point out the following was discovered once we opened up the walls: 1. The areas which the "mold specialist" told me were "saturated" were bone dry inside. Entire pieces of wall were cut out, and the wall pieces were not the least bit wet, damp, nothing! 2. The "saturated" areas had no mold inside, nor were there any signs of moisture. 3. No ants were found, nor did we find an ant's nest, which is contradictory to the claim from the "mold specialist" that the carpenter ants must have been around for a long time due to ongoing water damage. We also found no "soft wood" in which a carpenter ant colony could nest. 4. I specifically asked the "mold specialist" if the mold we had was just surface mold, and he told me absolutely not, the mold problem would be permeated all throughout the walls. Upon looking inside of the entire area, his statement could not have been further from the truth. NO mold inside, no mildew, NO signs of water. Upon further inspection, it was we noticed that a pipe in the wall had been repaired, so we are assuming the surface mold was just residual from previous moisture, as it was evident that there was no longer any sort of moisture in the area. I have FOUR enormous holes in my kitchen walls which I have to pay someone to repair because the "mold specialist" told me I had a drenched and mold-filled kitchen! I am furious! Not only did this "mold specialist" get me all in a panic for no reason, but it seems as though when he realized there wasn't much a problem, instead of doing the honest thing and telling me not to worry about it, he convinced me my kitchen was basically falling apart, and then never got back to me or used the proper equipment to evaluate the situation. I am a young female home owner, and i feel completely taken advantage of. I have no mold problems, but now i have a torn apart kitchen problem!!! The only reason they got an A for responsiveness and punctuality is because the "mold specialist" was on time, and the secretary who scheduled the appointment was very nice, informative, and answered many of my questions.

From their arrival on Thursday morning until they finished the job on Friday afternoon their only concern was completion of the job to our complete satisfaction. Jay and Dan put down drop clothes and plastic to fully protect the floors and carpets and then sealed the room used for access to the attic. The first day (Thursday) was spent neutralizing the existing mold with a spray neutralizer. They then applied 2 coats of an encapsulating spray paint to the entire underside of the roof. On the second day (Friday) they installed baffling to all of the bay's in the attic and spread the existing insulation around to completely cover all of the holes in the insulation. After that was completed they blew in 13 bundles of insulation to add 4 plus inches to the entire attic space. Jay and Dan then cleaned everything they touched and vacuumed from the attic access room backwards through the living room down the stairs through the basement to their truck. When they left it was as if they had never been here. It was a real pleasure having Jay and Dan here doing the work they had to do. They always had a smile and positive attitude even after crawling around for 2 and 1/2 hours in the existing insulation. I was very apprehensive about the job but the apprehension soon left after meeting with the owner Paul Wagner and Jay and Dan.

I had an appointment for 1:00 pm and no one showed up. Around 1:30 pm or so, I phoned their office to find out when the person was coming. I was told my appointment was rescheduled to 3:30 pm and would take about 45 minutes. I was not informed of this change and that time did not work for me because I had to leave for another appointment. I was told they left me a message about the change, but three was no message from them on my answering machine. My answering machine was working fine because other people had left me messages on it that same day. Paul came over shortly after my call to their office and took a quick look around the basement. In my opinion, he didn't offer much information and seemed a little remote, compared to other companies who came to give me an estimate. He was there about 10 to 15 minutes and left. I didn't feel like I had enough information from him to feel comfortable hiring them for the job. I'm sure they do a good job, but I decided to go with another company.

We got 5 quotes for the work in our basement, ranging from approximately $2000 on up to $14,000. Three companies (EverDry, Frank's, and Crawford) wanted to jackhammer our basement and install entirely new drainage, to the tune of $10K+. Paul said that wasn't necessary, and we appreciated his honesty. His work even comes with a guarantee! The other company, Healthy Spaces, was in Paul's price range, but never actually gave us their written estimate. Paul and his fellow workers were very easy to work with, communicating at the in-home estimate in person with one of us, over the phone and email with both of us. I really appreciate this, as some companies have some ridiculous policy of insisting husband and wife are both home for the estimate--look, we both work full-time, and my hours are NOT flexible! Paul answered questions outside of office hours via email very quickly. Our work date was scheduled over two months (!!) in the future, but when the gentlemen arrived, they were all business. They answered any questions we had and were very polite. The estimate was for 2.5 days of work, and they literally left at 11:59AM the third day. They were very professional, we were impressed by the way they "swept themselves out." They put down a drop cloth covering the entire pathway from our doorstep to the basement, so they never left any additional dirt. They left the basement WAY cleaner than they found it--yay for no more cobwebs in the rafters! Bonus! They accidentally left a can of paint and a brush, but I certainly won't complain about that! Look, no one wants mold anywhere, and no one wants to have to deal with it, but this company was a pleasure to do business with. PS We definitely experienced scare tactics with some of the companies, especially EverDry. They're also very persistent, I had to block the number because they were calling 2x/day. Franks was incredibly pushy, and left aggressive voicemails. Again, let me say Paul of CMM was a pleasure to work with.

Some of the mold came back and I emailed them and told them, it took them forever to call back and set up an appointment. he modified the contact and stated that he wanted to wait another month before he put down the molding and stated he would call back, still haven't heard from him. He modified the contract and took $150 off and your not suppose to touch the contract without consulting with me first. There secretary Jackie was suppose to call me back and i haven't heard from her yet its been two days. It seems like the only thing he was concerned about was getting a payment and not actually taking care of the problem, the mold came right back in two weeks. I would never rate this provider as the highest in Rochester.