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This was the worst experience I've ever had with a retail provider in my life. I purchased an after market flip down TV for my newly purchased Pathfinder so my son could watch movies on our long trips to visit his grandparents. TV was installed on 1/14/2014 and did not function properly. I had to bring back to have fixed which it seemed to work fine when I left. After using for a week or so I realized I was not able to eject the DVD so I called and they had me bring it back again. The problem appeared to be fixed initially this time but after a few weeks it started working spotty again and month after month progressively got worse. Finally it was barely working at all so I called and they told me to once again bring it in. At this point they asked if I had my receipt, which I did not, and they told me that they could not find me in their system. Regardless, they took the TV out and I was told they would send back to the manufacturer. I was able to find my credit card statement with the charge when I arrived home and called back and they found that they had me under the wrong name in their system and that is why I wasn't coming up. After not receiving any communication for 1 week after they removed my TV, I called to get an update and someone took a message. I never received a call back so I called the following day left another message. I called a total of 10 times over 3 weeks and never received a call back. At this point I went to small claims court. After the owner found out I went to small claims court he informed that the TV was no longer under warranty and there was nothing they could do other than sell me another TV at a discounted price. I probably will never see that broken TV again or get my money back but I can warn anyone that is thinking of doing business with this company not to take the chance of going through what I had to go through. The thing that angers me the most is that my son is the one who is effected by this not me.

It was fast and efficient service.

I was very pleased with their service. I was impressed at how quickly they were able to complete the installation considering the short timing. Any time a business can handle a service request on the same day it's very convenient for their customers. Since my old car alarm failed, they were able to quickly recommended a similar replacement at a very reasonable price. I would definitely consider purchasing another system from them in the future and would feel comfortable recommending them to friends and family.