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Appliance Tec

Appliance Repair, Appliance Repair - Small

About us

Appliance Tec is honored to be the only Whirlpool Factory Certified Care company in the Rochester region. This distinction gives us manufacturer support to help our customers that is above and beyond what any other servicer receives. Our methods are designed around delivering the best and most convenient service possible.

Business highlights

22 years of trusted experience

Services we offer

Home appliance service for washers, dryers, dishwashers, oven, range, refrigerators, compactors, disposers & microwaves.

Services we don't offer

Appliance installation

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.796 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
8%
3
4%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.2
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 96 reviews

Doreen G.
07/2019
5.0
appliance repair
  + -1 more
The technician was polite and friendly. He explained what he was doing as he went along and gave me some valuable advice. I would definitely call them again for service.
Description of Work: Repair my washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

Jackie D.
03/2019
5.0
appliance repair
  + -1 more
My experience with my Appliance Tec serviceman was excellent. He took care to protect my floors, was quick and efficient in diagnosing my problem and fixed it quickly. He gave me advice I could follow if the problem re-developed..
Description of Work: The installation of my new Whirlpool refrigerator turned out to be faulty

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MIRIAM B.
01/2019
5.0
appliance repair
  + -1 more
Technicians, Steve and Shaiman were great, knowledgeable and helpful.. what I most appreciated was that when I made the appt, the individual I spoke to got my phone wrong switching a 908 for a 980 so the technicians tried to call me but couldn't. They stopped by the house anyway...that's great..will absolutely call them again.
Description of Work: Self Cleaned a Liner in the Oven

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Cindy S.
08/2018
5.0
appliance repair
  + -1 more
Upon proper verification the Tec performed further cleaning and informed us for the future on how to maintain our refrigerator. Very knowledgeable and helpful. Also, found the track you Tec option very helpful. They called ahead of time and were even earlier than planned. Very pleased and satisfied.
Description of Work: Verified that our refrigerator was working properly. We cleaned underneath & behind refrigerator, but was unsure whether it was performing as it should.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97.15

Response from Appliance Tec
We are very happy you were satisfied. We are also glad you like the "track your tech" feature! IT really is a customer favorite!

Bill S.
06/2018
5.0
appliance repair
  + -1 more
Service was excellent. Job was clearly explained and professionally completed. I confidently recommend Appliance Tec to all my friends and neighbors and I would certainly hire them the next time an appliance breaks down. Finally ,Steve, the technician who repaired my refrigerator was exceptional !
Description of Work: Replace fan motor in refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Michelle B.
06/2018
5.0
appliance repair
  + -1 more
ApplianceTec contacted me the day before the appointment and gave me an approximate timeframe for the service call. They also sent me an email link to track where the tech was so I knew when to expect him. He contacted me when he was on his way. He was there on time and provided excellent service. Overall an excellent experience.
Description of Work: Check the seal on refrigerator door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bob D.
03/2018
5.0
appliance repair
  + -1 more
The technician arrived on time, in fact a couple minutes early. I really appreciated that the technician brought along the bearing kit, without having to order or set up another installation appointment. The service was completed and tested within an hour.
Description of Work: Replace bearings and seal in 9 year old Whirlpool Cabrio washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

G B.
03/2018
5.0
appliance repair
  + -1 more
Well done but pricey yet I am satisfied, employee was very professional in his work and engagement
Description of Work: Appliance repairs

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$250

Joe R.
03/2018
5.0
appliance repair
  + -1 more
They knew what was wrong. They had the correct part and completed the work correctly the first time.
Description of Work: Fixed my dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Stephanie K.
02/2018
5.0
appliance repair
  + -1 more
Great. The technician was knowledgeable, friendly, and efficient.
Description of Work: Washer and dryer repair

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Appliance Tec
Exactly what we want our techs to be! Thanks!

Cliff H.
01/2018
5.0
appliance repair
  + -1 more
Problem was solved. The repair person acted in a very professional manner and was very capable. He even did an unnecessary vacuuming of the coils at the end of the job. I was very pleased with the service. Cliff
Description of Work: Repair of an ice maker for a Maytag refrigerator

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Response from Appliance Tec
A clean condenser coil is a happy condenser coil! So glad you were pleased!

Robert L.
01/2018
5.0
appliance repair
  + -1 more
Work was completed in a very timely manner.
Description of Work: Ice maker replacement

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$329

Response from Appliance Tec
Timeliness is important in our busy world! Thanks!

A S.
01/2018
5.0
appliance repair
  + -1 more
Very well. Dave met all expectations. He was quick, efficient, and when presented with an issue (dryer stacked on top of washing machine needed to be removed) made a call to get help from a coworker so that the repair to the washing machine could be completed.
Description of Work: Washing machine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Appliance Tec
We know how inconvenient rescheduling can be so we try our best to get it done the first time. Glad we were able to make it happen!

Jessie B.
10/2017
5.0
appliance repair
  + -1 more
Very well. The service technician was punctual, neat, had the required parts in his truck, and cleaned up after himself.
Description of Work: Jazz board in the refrigerator needed replacing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Response from Appliance Tec
The items you listed are exactly what we want to provide to our customers! Thanks!

Bryan C.
10/2017
5.0
appliance repair
  + -1 more
Excellent! I received a confirmation email and another email that showed when I could expect the repairman. Turns out a wire had come loose, but he had to take the machine apart to get to it. It cost me $86. We don’t get insurance on our appliances so to me it’s a small price to pay.
Description of Work: Our washer died on Sunday and my usual repairman recommended ApplianceTec. I was able to schedule them online after hours. The next day I got a phone call and set up service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$86

Response from Appliance Tec
We know communication is key for our customers to be able to plan their day. We are glad it was a minor fix to get you up and running!

Hassan J.
09/2017
4.0
appliance repair
  + -1 more
Identified problem, but we decided to buy a new refrigerator.
Description of Work: identify issue with non-working refrigerator.

Rating CategoryRating out of 5
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$80

Response from Appliance Tec
While in most cases repairing is the most economical choice, I think you made the right choice to replace due to the age/cost. If there are any questions on the new refrigerator we'd be happy to assist.

Winston B.
09/2017
5.0
appliance repair, small appliance repair
  + 0 more
Very well for us! It was a tough job because we have a stacked washer & dryer in a confined space. Steve did a great job in site of the situation.
Description of Work: Warrantee repair. Replaced wiring harness & control unit.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Appliance Tec
Our experience has taught us how to handle the tight spaces and unique installations. Our team is glad you are pleased!

Bonnie V.
08/2017
5.0
appliance repair
  + -1 more
Made appointment on website. Received an email confirming and one giving me a time frame when Tech would be here. Tech was easy to track and on time, he called to let me know he was on his way. He knew exactly what was wrong and fixed it quickly. I will definitely use ApplianceTec again.
Description of Work: Repair refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Appliance Tec
Technology! We love it! (when it works) And we use it! So glad you were able to take advantage of it.

Melanie R.
08/2017
5.0
appliance repair
  + -1 more
Technician was very courteous, businesslike, neat and tidy. He was diligent in his follow-up, called before he came and was prompt. Would definitely use this company again.
Description of Work: Dishwasher wasn't functioning properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Appliance Tec
Everything you described is our goal. In a nutshell, professionalism. So glad you were pleased!

Marc G.
08/2017
4.0
appliance repair
  + -1 more
It went well, I required two visits, one to diagnose the issue and order the parts. The second visit to install the parts. It was the same technician. Arrival on the first visit was between 8-9am and he showed up at 920. A phone call or text that the tech was running a few minutes late would have been nice. The second visit, estimated arrival time was between 2-5pm, and he showed up at 2:30.
Description of Work: dryer belt and part replaced

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$250

Response from Appliance Tec
It seems there was a mix up on our end for the late arrival on the first visit. (the tech's info told him the window was 8:30-11 so he thought he was okay) Our apologies for the inconvenience. Our goal is to arrive within the window we gave to the customer and we understand it is disappointing when we are late. Thank you for the feedback, it really helps us improve.

Deborah S.
08/2017
5.0
appliance repair, small appliance repair
  + 0 more
great - so professional in every way
Description of Work: new refridgerator; door wouldn't shut. He fixed it stated the delivery man from store purchased should have done this with installation. also checked temperature in fridge

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Appliance Tec
Our goal is to give professionalism to the our industry because professionalism drives satisfaction. We love what we do!

Denisa B.
08/2017
5.0
appliance repair
  + -1 more
The work was complete within 10 minutes.
Description of Work: Follow up to install the parts that were ordered 2 days earlier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Appliance Tec
Quick repairs are the best aren't they? Let's you get on with your day!

Denisa B.
08/2017
5.0
appliance repair
  + -1 more
Smooth as could be. My tech left his business cards as well as a magnetic version and I was so impressed, I gave them to friends and neighbors, which is why I don't have my tech's name. :( He was fantastic.
Description of Work: Replaced wash plate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Response from Appliance Tec
We are so happy our tech impressed you so much. We love referrals, such a compliment. Thanks!

Kelly M.
07/2017
5.0
appliance repair
  + -1 more
It went pretty well. The tech did all he could do within the kitchaid restraints. There was also some water leakage I think when he was defrosting but he had put down a blanket, I think it must have been a lot.
Description of Work: Our fridge and freezer was not staying cold and frosting over in the back.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donna H.
07/2017
5.0
appliance repair
  + -1 more
Following week part was installed and everything works wonderfully.
Description of Work: Induction cooktop wasn't working - bright light then poof sound before it stopped functioning. Tech diagnosed the issue and advised that part needed to be ordered from the factory. Part was under long term warranty - so no charge to me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

250 Goodman St N Ste 315, Rochester, NY 14607

http://www.appliancetec.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

Appliance Tec is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 12:00 PM

Appliance Tec accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, Appliance Tec does not offer free project estimates.
Yes, Appliance Tec offers eco-friendly accreditations.
Yes, Appliance Tec offers a 10% senior discount.
No, Appliance Tec does not offer emergency services.
Yes, Appliance Tec offers warranties.
Appliance Tec offers the following services: Home appliance service for washers, dryers, dishwashers, oven, range, refrigerators, compactors, disposers & microwaves.
Appliance installation

Contact information

250 Goodman St N Ste 315, Rochester, NY 14607

http://www.appliancetec.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM