AP Plumbing is a family-owned and operated business serving the Greater Rochester area for over 30 years. We offer up-front pricing, same day service and never an overtime charge for our residential customers. Our mission at AP Plumbing is to always provide superior service exceeding our customers expectations. AP Plumbing is raising the bar in the plumbing industry, one customer at a time! Always plumbing, always professional, always AP Plumbing! Facebook: https://www.facebook.com/applumbing. Twitter: https://twitter.com/AP_Plumbing1195. Additional phone number: (585) 216-3058. License #276
Business highlights
39 years of trusted experience
Emergency Services Offered
Services we offer
Complete residential and commercial plumbing services, including bathroom and kitchen remodeling, tankless hot water heaters and drain cleaning services. We offer maintenance agreements for jetting storm/sanitary lines and lift stations. Traditional and trenchless excavation services including pipe lining, sewer/storm repair and replacement, underground locating and sewer video inspection and certified backflow inspections.
Thanks for posting, we strive to create lasting relationships with customers by providing great service and value. We appreciate your business.
Barbara S.
04/2016
4.0
plumbing
+ -1 more
unknown
Description of Work: No complaints - did the work required.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from AP Plumbing
Thanks for taking the time to post. Should you need a plumber again, please give us the opportunity to earn an A rating! We appreciate your business and hope we can serve you again in the future.
Dr Curt F.
04/2016
5.0
plumbing
+ -1 more
unknown
Description of Work: They cleared a blockage in my pipe. It was satisfactory and I was happy with the work.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from AP Plumbing
Thank you for the A rating. Our goal is to provide great service and are glad you were pleased your experience at AP Plumbing.
Doug M.
01/2012
5.0
plumbing
+ -1 more
AP arrived when promised. After looking at problem, gave an cost to fix the problem. After fixing problem, showed us that everything was working properly. Very professional, prompt and friendly.
Description of Work: Water was not draining from tub. AP cleaned out the lines and inspected other lines while thet were there. Drain has been working properly ever since.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Kenneth M.
01/2012
2.0
plumbing, sewer cleaning, drain cleaning
+ 1 more
I would not recommend them - they told me I could get the cleanup covered by insurance then gave me the name of a clean up company. They said I needed a sewer liner and this was also untrue. They apparrently are in cahoots with Mr. Rooter. I paid an extra 250.00 to find out I didn't need a new sewer or a liner.
Description of Work: They cleaned out roots from the sewer.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$275
Response from AP Plumbing
With respect to this member, we are confused and a little shocked to see this report. She is likely confusing what we told her with what her insurance company and/or Mr. Rooter may have told her. As you can see by the rest of our reports, customer service and integrity are both very important to the staff at AP Plumbing. This customer called AP Plumbing with a complaint that her basement was backing up. Upon arrival our technician found that the main line was plugged. Video inspection confirmed the sewer was broken at several locations with severe root infiltration. AP Plumbing cleaned the roots from the line and provided options to repair or replace the sewer, as the cleaning is only a temporary repair. The customer declined. In order to guarantee that the customer is seeing their sewer, we record our video inspection in the presence of the customer on a zip drive or DVD, the customer’s choice. We also video inspect after the repairs or cleaning , so the customer can see the integrity of the sewer for themselves and rest assured knowing that the work was completed in a professional manner. Her comment about us being "in cahoots" with Mr. Rooter is inappropriate and incorrect, as they are our competitor and we have no affiliation with them whatsoever. We indeed recommended a cleanup company we know to be ethical and carry the proper insurances, but never told her it would be covered, as we are not in the insurance business. This complaint is not indicative of a service experience of one of our customers or how we operate on a daily basis. We welcome all feedback, good or bad, unfortunately this information is simply false.
Beth R.
01/2012
5.0
plumbing, drain cleaning
+ 0 more
Overall, went very well. AP did the job that 3 other companies wanted to charge about twice as much for the same work. Highly recommend as there prices are reasonable and quality of work is excellent.
Description of Work: Used the camera to see problem in the main drain leading from house to street. Also, used the snake to clean roots from the drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Lou Anne J.
12/2011
5.0
plumbing
+ -1 more
Called them in to fix a toilet. They pointed out that the toilet was the original 1974 toilet and suggested I replace it. They had a new toilet delivered and installed within the hour. The new toilet, while pricy, works like a dream.
Description of Work: Called them in to fix a toilet that wouldn't flush properly any more. They pointed out that the toilet was the original 1974 toilet and suggested I replace it. They had a new toilet delivered and installed within the hour.
We were very, very happy with them. They are just excellent people. I was so impressed with them. They are so conscientious. They clean up everything. They wear booties on their shoes. They make sure that everything is working. They are on time. If they have a problem for one reason or another that they can't get there on time they call ahead and let you know. They are fairly reasonable. For all the work they do they are very reasonable.
Description of Work: They replaced a sump pump. They had to tear out a wall in order to get to the electrical box so they could disconnect and reconnect the electrical. They also installed a sensor, which lets us know if the sump pump goes out and the water is filling up. We didn't even ask for that. He then asked if we needed anything else and we had him fix the kitchen faucet. He went to home depot and got two faucets. We chose which one we liked and then he installed it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Gonzella R.
10/2011
5.0
plumbing
+ -1 more
It took them only an hour to diagnose and fix the problem and I haven't experienced any other difficulties since. They were friendly, nice guys to work with.
Description of Work: They worked on a valve on my water pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Shayne W.
10/2011
5.0
plumbing, water heater repair
+ 0 more
He was here within an hour of us calling on a Sunday evening. He brought a replacement water heater along just in case, and installed in about an hours. He was very polite and cleaned up after himself.
Description of Work: Replaced the hot water heater
They are professional, prompt and fair. Alex is particularly fabulous. Their estimate was the most fair of the three I requested.
Description of Work: They cleaned out 5 septic systems for us, ran all new piping, and did some remodeling work for us, as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
john C.
07/2011
5.0
plumbing
+ -1 more
I believe this was covered above. Overall, it was terrific.
Description of Work: AP plumbing installed 3 new toilets in my house in April. Recently one stopped flushing properly. Yesterday morning I finally called them to have them look at it. They showed up in the afternoon, found the problem and fixed it. And to my surprise, didn't charge us because the repair person didn't think it was right for it not to work after the recently purchasing them. It ended up being a minor problem, but what do I know about plumbing. He then looked at the balance of the plumbing in our house to check out if there were any potential problems. Thankfully he didn't find any. He scored big points for his company, and with my wife.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Charles S.
07/2011
5.0
plumbing, sewer cleaning, drain cleaning
+ 1 more
There was some urgency to my request when I first called AP Plumbing since I had been stiffed by my first plumber and was going on my 3rd day with no working sewer line. The ladies in the office handled my call very professionally, and by 9:00 AM the next day my sewer was open. The technicain even did a couple of minor repairs while he was there. Just the kind of service one would hope for with a beasement full of sewage. Nice job AP.
Description of Work: AP Plumbing corrected a sewer blockage in my basement.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Kenneth M.
11/2010
4.0
plumbing, sewer cleaning
+ 0 more
It went OK. However, after I spoke to another professional, I was told I was way over-charged. Very disappointed.
Description of Work: Cleaned sewer from inside basement to road - cleaned/removed roots from sewer pipe.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$756
Linda S.
08/2010
1.0
plumbing
+ -1 more
The plumber indicated that the job would take no more than five minutes. The charge for this service would have been $278. After complaining, the charge was reduced to $136. I paid the required fee of $52 for his house call, then told him that I would never use their services again.
Description of Work: The job was to replace the stem of a bathroom fixture.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$52
Lou Anne J.
06/2010
5.0
plumbing
+ -1 more
Fast, punctual, polite, and high quality. Who knew that having a brand new toilet could be so nice? My only complaint was that the price was a bit high, but putting in a cheap toilet would have ended up being a mistake.
Description of Work: I called them because my toilet was running and I couldn't get it to stop. The plumber arrived on time and made the very good point that the toilet was the original one from the house and was more than 30 years old. His recommendation was to replace it. They delivered a new toilet to my house and it was installed within an hour.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
David K.
01/2010
5.0
plumbing, water heater repair
+ 0 more
Better than expected from initial phone contact through delivery, Excellent follow up and response.
Description of Work: Replace Hot Water Heater
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
Laura S.
10/2009
5.0
plumbing
+ -1 more
They were good, quick, and clean. They got all of the work that needed to be done and it was all done on time. I give them all A's for their servicing.
Description of Work: A P Plumbing came out to do some plumbing work. I have only used them the one time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sara M.
10/2008
4.0
plumbing
+ -1 more
They were very good. They were professional and knowledgeable. They showed up on time and got the job done in a timely manner. I would recommend them to others and use them again in the future.
Description of Work: They came out and replaced our sink pipe in the basement.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James F.
08/2008
4.0
drain cleaning
+ -1 more
Gentlemen came to our house and evaluated the situation. He explained exactly what he needed to do which was to snake the drain. He snaked the drained and fixed the problem. Did a good job. He originally quoted us almost $300.00 then we told him about Angie's List and he called the office. They told him to take off $25.00.
Description of Work: Sink was plugged and had to have it snaked.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$275
Mary V.
08/2008
5.0
plumbing, water heater repair
+ 0 more
My hot water heater went on me, I called AP and everyone along with a couple other more well known companies in Rochester. I went with AP because their pricing was a little better, but I was concerned because I had never heard of them, although they had a big ad in the yellow pages. Well I am glad I did, I ended up saving a couple of bucks and they came out fast, and were very professional.
Description of Work: Replaced Hot Water Heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
DAVID O.
08/2006
3.0
plumbing
+ -1 more
I was quoted a price for the two shut off valves and the PVC drain at $259. After I agreed to the price they later came back and told me the drain was within code and did not need to be lowered. They offered me no reduction in their original quote to only install the two shut off valves. I told them this was not what I agreed to have them accomplish for $259 and expected them to lower the PVC drain as initially quoted. They reluctantly did lower the PVC drain about an inch.
Description of Work: Installed two water shut off values and lowered sink PVC drain pipe to ensure better drainage to sewer.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$259.2
07/2006
5.0
plumbing
+ -1 more
I was satisfied with everything that AP Plumbing did. They were very friendly to me. I would recommend them for the work they did for me.
Description of Work: I had a couple of leaking faucets. AP Plumbing fixed them for me.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Sewer Cleaning,
Water Heaters,
Wells and Pumps,
Electrical,
Finished Carpentry and Woodworking,
Drain Pipe Installation,
Septic Systems,
Excavating,
Natural Gas Lines,
Kitchen and Bath Remodeling
FAQ
AP Plumbing is currently rated 4.4 overall out of 5.
Sunday: 12:00 AM - 12:00 AM
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
AP Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, AP Plumbing does not offer free project estimates.
Yes, AP Plumbing offers eco-friendly accreditations.
No, AP Plumbing does not offer a senior discount.
Yes, AP Plumbing offers emergency services.
Yes, AP Plumbing offers warranties.
AP Plumbing offers the following services: Complete residential and commercial plumbing services, including bathroom and kitchen remodeling, tankless hot water heaters and drain cleaning services. We offer maintenance agreements for jetting storm/sanitary lines and lift stations. Traditional and trenchless excavation services including pipe lining, sewer/storm repair and replacement, underground locating and sewer video inspection and certified backflow inspections.