AP Plumbing

They left all of the water in the basement. They were about to leave and I asked about the water and he said they didn't take care of that. He left his left his equipment.

The tech was very friendly and took time to explain everything. However, the estimate was high compared to others and the $52 "trip fee" was not disclosed until the estimate was drawn. At least I don't remember it when I made the appointment. In fairness, he did say that it would be deducted if we went with them. We won't.

Replaced parts in tank adjusted water level in another toilet fixed stopper in sink, For powder room.

I can't recall the total bill, but at the time I remember thinking it was higher than our local plumbers. I do recall though they came quickly, answered our questions, completed the work and we were very happy with the the service and results. We have not had any further issues with the problems they corrected. We would hire AP plumbing again.

I was very displeased with the quote, and im glad i went to another company for a second quote and got it fixed for much cheaper. The work that was done was the exact same thing that AP plumbing quoted. I asked the guy from AP how long it would take and why it was so high and was told that he did not know how long it would take, but that price would cover his time for sure. The parts were under $50. My father was about to write a check for the $600 amount and i stopped him. then when the quote dropped $125 my dad started to write the check....he would have been ripped off if I was not there... I called back to ask AP what their hourly rate was, and they do not have one.

From the installation of the new water heater on April 10, it never really worked properly. On May 1, they replaced the transformer in the tank. The water heater then worked fairly well for a while, however it would run out of hot water surprisingly quickly. In February it began to fail completely and was giving us error messages on the digital display. The service techs came and could never get it to work properly. They were in and out of the house for a week, almost every day, trying to fix it. The techs did all they could, but could not figure out what was going on. The company even had a factory representative come out; he managed to get it working for a day, but it quickly stopped again. I finally told them to just get rid of the hybrid tank and give me a new, more conventional water heater. They were more than willing to come and take care of this for me. I had not had hot water for a couple days, so they even came out on a Sunday; usually their 'off' day. I asked them about the difference in costs, as the hybrid was much more expensive. At first, on March 10, they told me that they would not be reimbursing me. On March 18, the owner of the company did call me back regarding the issues surrounding the difference in costs, as I was rather upset. He told me that he was working on some type of compensation, and that he would get back to me. I still have not heard from him. I am mostly upset about the issues with the price difference, the techs were all wonderful (especially Don!) and did everything they could to help me.

The drain had been running slowly for a while and on Friday night, of course, the mess backed up into the downstairs shower, toilet and sink. A truly unpleasant mess. I had to make a "dam" of old towels to keep the water contained in the bathroom. It was gross grey and black and looked like lint and smelled like backed up sewer. We waited and it would go down only to fill back up when we ran the Washing machine, the dishwasher or took a shower. With a 2 year old you need the washing machine and with 3 adults you need the shower. We decided not to run the dishwasher but all of a sudden water was backing up again in the basement because my grandson who figures anything out, had set the dishwasher and turned it on - just wish he had put the soap pack in. On Sunday we called AP Plumbing as we had used them before and liked them a lot thinking it wouldn't be til Tuesday for them to come but they said they would be there on Monday between 2 and 5. They were very pleasant on the phone and reassuring that they would fix the problem. They called first thing Monday morning to say they would be there between 2 and 5 and confirmed the problem and address again and said they would call before they came over. It was after lunch when they called to say they would be there by one and that our plumber was Joe. In a little while Joe called to say he was on the way and he confirmed the address with me. When he arrived he introduced himself and said he would go down and take a look then be back up with a plan of action as it were. After a check with our two dogs helping out (luckily he had dogs of his own so they didn't bother him) he explained what he would be doing and what the estimated cost would be and if more was needed he would check with me before he proceeded. He came in with his machine and went right to work. In no time the water was flowing again and he was back upstairs. We discussed having a camera check of the line at a later time and what that would cost and what it might find. He treated me so professionally and he had a very warm personality. I couldn't help but like him. We had used the company before and he remembered meeting my son-in-law at that time. My family was very pleased and we will most certainly use them again.

very well the provider was professional the job was done in a timely manner and he cleaned up after unclogging the pipe would use again

With regard to price, I thought it was an average cost; it wasn't high. They were quick and very responsive. They put one of the faucets on backwards. It didn't bother me, but I know some people would be really upset about it.

They quoted me a price to snake my drain at $300 and between $300 and $700 to fix my leaking faucet, potentially having to cut thru my wall to get access to the back of the faucet. When I thanked them for coming but declined the service (because of the price!) they charged me $49.00 just for coming to the house. I snaked the drain myself for $20 and have contacted another plumbing company who have been very helpful and realized my faucets are under warranty so the parts will be free and they quoted me a price of $143.64 to complete the job. No charge for the consult!

everything went smoothe. installer patiently described everything that was done and why

Awesome! Called them, and, as promised, the service guys called and showed up within 30 mins. They did a great job, and Byron even gave advice on how to avoid the problem in the future. All around, well worth the 300 fix to be able to wash clothes and run the dishwasher again!

I called the provider at about 1pm on a Saturday because I had water in the basement and I could not use water in the house without more water backing up in the basement. Their ad and website boasted that they had "same day service", emergency response, a 24/7 operation. I was told that they could not send anyone out to look at the problem until Monday, which was 2 days away.

They were prompt and professional. Estimated the work before completing and did a swift and thorough job.

It was a good experience. They responded quickly to our call, there were no hidden charges, and the plumber had a friendly personality. Furthermore, they did a good job with the work, and we had no issues afer that.

They did an adequate job, but we had a few issues. They didn't do a good job of cleaning up after themselves, and they reversed the valve that directs water between the shower head and the tub spigot. Also, their price was double what we originally intended to pay.

It was excellent! They showed up on time and did professional work for a fair price.

Everything went well. They did decent work, were responsive, and arrived on time. Their prices were a bit high, however.

They were very nice and professional, and they did provide a ballpark price over the phone which I appreciated.

Their costs are about 25% higher than other companies, but they are highly reponsive, very punctual, and do quality work.

My husband and I redid the lower level of our split level home. This included a very small bathroom. We got referred to AP by our Electrician, who we just love. The guy who came out for the estimate was on time and professional, and we started talking about what needed done. Our toilet had rusted to the floor and we could not remove it, so honestly we just wanted him to work their magic and remove it. I was also going to ask him a couple basic questions as we hadn't decided if we would try to install the new toilet ourselves or have them do all the installation. I new the cost would be higher than say Roto Rooter, but this company came highly recommended so I was game for that. But I was surprised at how much he wanted to charge for cutting the rusted bolt to remove the toilet. It was over $100 not including the dispatch fee. Now I know they do things differently and charge by job and not the time it takes to do the job. I couldn't help myself but question him on why it would cost so much. Here's where it went south. As soon as I questioned him about the high price his whole attitude changed. You could tell he was getting defensive. I quickly changed tactics and started talking about the rest of the bathroom. He told us it would cost over $1000 to install a new toilet because we had chosen to tile the floor and it would raise the floor too high and they would have to raise the pipe and do all this other stuff (remember we are on the basement or lower level of a split). I am all by myself as my husband is at work and I'm starting to panic because that was WAY over our budget and we were kinda in the middle and there was no return. I mentioned to him that we saw on DIY shows people installing basement toilet's all the time with no major problem. Then he went off about how people always think they can do things themselves and they can't. Plumbing professionals are the only ones that should be doing this work. He was basically scolding me and insisting it could not be done. I am beside myself and getting quite upset and trying to keep my cool. So I text my husband so he can be part of this fiasco. While I'm texting and waiting for a response, he continues berating our decision and then has the nerve to make a comment regarding my need to text or phone my husband. Like he had to waste his time waiting while I waited for a response from him. I had already decided I did not want to use this 'bleep', but I felt the need to at least determine if we were really in over our heads or not since for all I new he was right. After speaking to my husband we decided that regardless of what our next move was going to be, this guy had to go! So I told the guy we would not be using his company because of his treatment of the situation. He then realized his mistake and finished the visit by giving me a helpful hint on how to remove the sink. And I had to pay him the dispatch fee for this wonderful experience. The next day we called Roto rooter to ask them on the phone about this situation. We were told it should really be no problem and that we could go to Lowe's and buy a connector that would raise the pipe surface enough to connect the new toilet. We did just that. We decided to have Roto Rooter install both the toilet and sink. They did so with no problem and were very reasonably priced. It was a very pleasant experience working with them. Next time, it's Roto rooter all the way. So not only was the AP representative rude and arrogant, he was WRONG. I did eventually get to tell my electrician of my negative experience. They were appalled and wanted to know who he was. I could describe him but did not know his name. Like I said, he could have been having a bad day, but I don't regret our decision.

AP was very professional when I talked to them on the phone, but I went with another company that seemed better equipped to handle the job. Specifically, I wanted to find a company that could use pressurized water in lieu of digging up my yard to remove the roots.

My bathroom drain pipe pulled away from the sink and water leaked in the cabinet below. I went to Home Depot and got the parts needed to fix it but needed help with it. I called AP Plumbing to come out and give me an estimate. I had to pay $59 for them to come out and look at it and the estimate was over $200 to fix it even though I already had all the parts needed. I had another leak in the master bathroom shower so that tacked that charge onto the price to help bring the cost DOWN. The estimate for both jobs was over $400. All I wanted was the sink fixed. Too expensive and I did not use them. I may consider them for any big repair jobs that I may need in the future. Overall they were professional, courteous, on time but price just too high for what I needed.

My old house is surrounded by silver maples so I have to get my main sewer line cabled every spring. Last year AP Plumbing came out and did a good job for $99 so I brought them out again this year. Unfortunately, they have doubled the price to $199 and since I needed their services on a Sunday, they charged me an additional $89 "dispatch fee." Code words for "we're going to rip you off in your time of need." Last year $99 this year $289! I guarantee I won't be using their services next year.

As I was leaving for work at 7am, I heard water running down in the familyroom. I went downstairs and found my water heater ws emptying all over the floor in the laundry room and running into the crawl space and finished family room. I tried to shut off the main valve but it was too hard. I called a neighbor who came immediately and helped push water into the crawl space. Meanwhile, I called AP Plumbing and they responded with a replacement heater within an hour. They not only replaced the heater but replaced the main shut off at no additional charge. The room was clean and dry when they left. They are now my plumber of choice.