Anderson Water & Power

water softener installer, water heater installer, generator service

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Anderson Water-Power-Air is a family-owned business serving New York State, providing the highest-quality products and service available in the industry.

Business highlights

37 years of trusted experience
Emergency Services Offered
Veteran Owned & Operated

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.8483 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
10%
3
1%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.6
responsiveness
4.8
Showing 176-200 of 483 reviews

Mary J.
09/2021
4.5
Had yearly maintenance work done on my generator by Paul B, , a technician from Anderson. He was very personable, knowledgeable and answered all my concerns about my generator. Very pleased

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
5.0


Dale S.
09/2021
5.0
They did a very good job and were very professional and friendly and made me feel like part of their Anderson family

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$8,900

Amanda P.
09/2021
5.0
The technician was very kind, knowledgeable and fast working. Everything was explained well and we are seeing instant results!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$5,000

Michael C.
09/2021
5.0
Chris and Jose arrived on time. Very professional. They were careful around our property and treated our home like it was their own. They worked well with our Propane contractor. Installation took four hours with only a half hour or so with power off. Great experience. They explained everything to my satisfaction. I highly recommend the team at Anderson.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Dave C.
09/2021
5.0
From the initial evaluation to the installation of our automatic natural-gas-powered backup generator, Anderson has been fantastic. The installation technicians, Kevin and Pedro, were very friendly and professional and performed some of the highest quality work that I have ever seen, even during my 38 years as an electrical engineer performing IC and electronics design for NASA, DoD, military, medical, automotive and Fortune 500 consumer applications. Highly recommended!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

$9,580

John M.
09/2021
5.0
Professional, Knowledgeable and neat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Tom R.
08/2021
5.0
The exact work we had done was the annual inspection and service updates to our back up generator. The electrical technicians Anderson hires are always great. Communicative, professional, fast, they do an excellent job. Sean was all of that. A great example of quality from a reputable firm.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$28,000

JOSEPH A.
06/2021
5.0
technician was very knowledgeable . work was neat and clean and completed in a very timely fashion

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$3,485

Tim S.
05/2021
5.0
Steve and Jose were fantastic! Very punctual, professional and knowledgeable. The replacement/upgrade of my whole house backup generator went very smoothly. They were very polite, and cleaned up after themselves. This is a very satisfied customer!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$7,980

Tim S.
05/2021
5.0
Steve was very timely, polite and knowledgeable. The install was very professional, and he left the worksite as clean as he found it. A job well done! Thanks!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,925

Robert K.
05/2021
4.5
After a somewhat rough start , Blame it on the Rona , LOL I had a whole house generator installed by Anderson . Paul , Kevin and Shaun did a fantastic install . They were professional throughout the whole install . Very dedicated to the task . They were here all day and worked thru lunch to finish the job . I would have no problem recommending this company to anybody looking for a quality install . They kept the work area clean and organized and did did not do any unnecessary damage . I would rate this a A+ company

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$10,000

Ken G.
05/2021
5.0
Very professional from sales to completion. They installed my generator in about 4 hours. And spent the time needed to explain How to operate and maintain the generator.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
4.5

Yes, I recommend this pro
$9,350

Peter G.
04/2021
5.0
Professional and friendly service. I cannot say enough good things about service tech Mike.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Robert K.
04/2021
1.0
We contracted to have a whole house generator installed at our house and two installers showed up this morning without calling. When the appt was confirmed yesterday, we were told that they would call when they were on their way, but clearly that did not happen. Just a small thing, but once we met the two individuals, it seemed then to explain that they do what they want. One of the two started examining the job and walked right through our front garden rather than walking around the plantings. Then when my husband was trying to explain things in the house, what he hoped could be done, and things like that, the other individual rebuffed his comments, told him that he needed to figure it out himself, and told him that he knew what he was doing. This man was rude about it, discounted us, and started to raise his voice. My husband told him to leave. We are now waiting for a call back from the company to discuss getting our deposit money back.

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
1.0


David C.
02/2021
5.0
Donâ t expect hot water as soon as you turn on faucet and we knew that. We have to wait about 2 minutes before water gets warm. After that, itâ s fine. 2 minutes isnâ t that bad but think about how much water is wasted by waiting for it to warm up.

Rating CategoryRating out of 5
quality
4.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Paul S.
01/2021
4.0
2 day installation for a fixed generator because of not having the parts that were needed for my particular job. The consultation was over the phone and done through pictures was the reason given for not having the correct components. Day 1 was install the generator and prepare for the electrical. Day 2 was installation of the electrical and test run. The work was done professionally and looks great. The unit has worked well (7 months ago installed from this review) and works to the standards that were quoted. I would recommend Anderson Water & Power for a fixed generator install.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

ANDREW K.
12/2020
5.0
he came back and repaired the job that is per contract

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

$7,100

Elaine J.
12/2020
5.0
The guys was really nice

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Arinna M.
12/2020
5.0
Very professional and timely. Kept me informed of all work to be done and met the deadline.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$4,900

Robert C. K.
11/2020
5.0
They actually started/completed the job "prior-to the initial start date. The team was smart enough to take advantage of the good weather we were experiencing and completed other jobs earlier ahead of ours. I gave them four-and-one-half stars because everyone can always strive to do better. They really were an exceptional team overall. My wife and I made the "right choice".

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Bruce I.
09/2020
5.0
A generator is an expensive. I interviewed 5 companies. Anderson Water and Power was the hands down choice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Carol F.
09/2020
4.0
They are in the process, however I can see that they going to do really good job.

Rating CategoryRating out of 5
quality
4.0
value
5.0
responsiveness
5.0


Barbara S.
08/2020
0.5
I have little confidence in the product or service provided. Initially, the generator was not functioning due to faulty fuses, then the inspection did not pass(now approved). Some vital connections were incomplete (internet) These are now supposedly complete. But the motherboard failed and I am currently without a functioning generator for nearly one month. After many phone calls over recent months, the owner of the company did call and assured me all will be completed to my satisfaction but it has been 9 months getting to this point. I will update this saga when all is final.

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5


CJ W.
08/2020
5.0
The whole experience was great from start to finish. We had an issue with a leaking tank heater and they were able to get the new one installed the next day! Highly recommended!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$5,500

Carl P.
08/2020
4.0
I was satisfied.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro
$4,800

Contact information

79 Saginaw Drive, Rochester, NY 14623

http://www.andersonwater.com/index.html

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day

Service Categories

water softener installer,
water heater installer,
generator service

FAQ

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Sunday: Open All Day

Anderson Water & Power accepts the following forms of payment: CreditCard
Yes, Anderson Water & Power offers free project estimates.
No, Anderson Water & Power does not offer eco-friendly accreditations.
No, Anderson Water & Power does not offer a senior discount.
Yes, Anderson Water & Power offers emergency services.
Yes, Anderson Water & Power offers warranties.

Contact information

79 Saginaw Drive, Rochester, NY 14623

http://www.andersonwater.com/index.html

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day