Ace Swim and Leisure

I purchased an above ground pool summer 2019 from Ace. After the pool was filled, the installer pointed out that he thought there was a leak in the liner. In addition, there are significant grooves on the bottom of the pool (causing dirt/chemicals to collect) and a huge divot in the area next to the pool that wasn't filled properly and fills with water with every rain. After a lot of back and forth about the leak, I finally received an email from Ace i October 2019 promising me a new liner at no cost to me and that the other issues would be corrected when the liner went in. When I contacted them this spring to arrange for the new liner, the owner denied ever promising me that. When I forwarded the email to him, he STILL denied it even though it was in writing!! At this point I have to get quotes from other places and file in small claims I'm sure I'll win (given that they put the promise IN WRITING) (seriously? why put something in writing then deny that you said it?) but it's a lot of unnecessary hassle. There are a lot of other pool places around - use one of them...