1-800 Water Damage of Rochester NY

If you have any water or other home damage CALL DON at 1-800 WaterDamage you will be thrilled that you did! Don was so so helpful, excellent and quick service, no high pressure sales, fair pricing, an absolute pleasure to work with!! Connected with Don through Angi after a basement flood and wet carpet. He was the first to reply, and made it out early the next morning. Don set up a few high powered dehumidifiers while I figured out insurance issues, even though I hadn’t committed to using his services yet. He was able to come back out later that afternoon. He quoted me on flood cut, carpet removal and dry out. While it seemed a very fair price I ended up doing carpet removal myself to save some $ due to low insurance max, asked Don to do the flood cut which he and another of his guys did an excellent job with and at a very reasonable and upfront price. He even left the dehumidifiers overnight at no extra charge and over a few days ended up making a few additional trips and really went above and beyond just to make sure I was good. Don is a small business owner who genuinely cares about his customers and helping them in those difficult emergency situations. he’s an old school “customer service guy” that believes good work at fair prices and happy customers like me are good business. When you’re in a vulnerable spot and don’t have time or flexibility working with someone you can trust to be fair and helpful is just priceless. His assistance and services really reduced the stress of the whole situation. I will be recommending him to anyone I know in need of these services. THANK YOU FOR EVERYTHING DON!!!

Don was wonderful to work with. Very responsive and respectful of times/hours that would work best for our family. Clear and quick communication and helped answer our insurance questions as well. Would highly recommend!

Words cannot express how happy we were with Don Metzinger! He walked us through the process, every step of the way. Initially, we got a few quotes. Every other vendor said they would have to demolish our built-in dresser. Not only was that disappointing, because it is beautiful, but it would have been expensive, if even possible to rebuild. Don took extra efforts to take it apart so we could save it. He is knowledgeable, fair, kind, and wonderful to work with. His work is meticulous. He is the ultimate professional ... undoubtedly the most customer-service-oriented individual we've ever dealt with! We highly recommend him.

Don was helpful and informative about approaches to mitigate mold after a minor basement flood. He did a very thorough job of clean up and drying out the space. You will not be disappointed if you hire him!

Don was extremely thorough and professional. He was very transparent with his analysis and approach to our basement issues. He has continued to follow-up to ensure the issues addressed are still under control. I would highly recommend 1-800 Water Damage.

After issues with a previous contractor after my roof leak, Don was quick to show up and start working! He was very cautious of my children who have special needs to make sure any contaminated debris and demo was contained and removed properly! He provided extra documentation to me to help with my insurance claim. Would highly recommend and would use him again if I have any other water issues!!

Don was thorough explaining what was going to be done then completing as described. The work was done to a high level of quality in a very reasonable time frame at a high quality level. Can’t say enough good about his expertise