Balkan Sewer and Water Main Service Inc

Result: Bathtub drains well now. However, it turned out that the problem was the common line drainage behind the pedestal sink. Good news, George was able to get to it and we found the culprit: LOOFAH! Turns out it that it doesn't disintegrate like you would think and even with daily cleaning, a trap might be a cost-saving solution. Also, I would add that George was very professional and considerate, using the shoe covers while walking in/out of the house, which was appreciated, given our hardwood floors and handmade rugs.

It was a good experience. It is the price that really drags this rating down.

Excellent! Mr. Balkan answered phone and sent George to do the work. George was a lifesaver! He showed up asap and figured out the problem and fixed it with minimal fuss! He is very knowledgeable, very experienced, and very skilled! He is an excellent communicator and de-stressed a very stressed out customer with an emergency problem! Thank you very much!!!

Since I had purchased water and sewer line protection via the NYC program, I didn't need to pay for the water main repair. Without the insurance the cost would have been approx. $10,000.00. After calling in the issue, an estimator from Balkan arrived later that day. As water was not entering the house, we scheduled the water main repair for the next morning. As promised the crew arrived and began replacing the main. This was a big job as the water line had to cross an active two lane avenue, and multiple utilities had to be on the site to ensure gas and electric lines were not impacted. As part of the install, four deep holes were dug, grass cut into, pavers moved, as well as work in the basement — when the crew left that evening there was absolutely no home owner cleanup required. The estimator arrived a few times during the day to make sure all the work was being done correctly, Great work and I would recommend this firm.

George took his time and explained it all to me. Turns out we don't need a plumber for our water issue. He was honest and very knowledgeable . I will use again when we need a plumber.

George was very professional and did an outstanding job. He worked for three hours not only to fix the problem , but replace a missing cap, he also provided advice as to how to prevent tree roots from creating a back-up. George was the best plumber we have ever had and I would definitely call again if we ever had an issue. We have used Econo-Sewer twice before, but this company is so much better. Instead of recommending an expensive solution immediately, George worked on ensuring the problem was resolved.

On time for estimate and work. Started and completed the job when they said they would. Courteous workers. Overall excellent work. Other large company plumbers never showed for estimates, hard to compare price. I needed to get the leak resolved, seemed like a fair price.

solved the recurring issue and advised on how to better maintain the sewer line

Balkan furnished all permits and took care of the work quickly and efficiently. We had a little leaking around the foundation a few weeks later, and Balkan team came right back to seal and clean everything further. Crew was very clean and friendly. No problems in 5 years, and our drinking water is perfectly lead-free.

Balkan came and replaced our service line in December and did an efficient job. Their bid was competitive with others I had received and Frank, the man who came to give the estimate, was very thorough in explaining the job and gave us some excellent advice about our plumbing set-up generally. Come spring, due to rains and temperature shifts the holes dug in our yard had begun to sink in a little bit. Also, the entry point of the service line to our basement leaked a little after deep soaking spring rains. I was not terribly upset about this as these things happen and I think it had as much to do with temperature changes as it did the quality of their work. WHAT REALLY IMPRESSED ME, however, was when I sent an email with photos of both the sinking holes and the leak, Balkan dispatched an incredibly friendly and helpful young man THE NEXT MORNING. They were incredibly responsive to my concerns which has not always been my experience with various contractors in this city.

Balkan was great: prompt, courteous, informative. We will definitely be going with them in the future if the work is needed. Trust is important, and I was left with a good first impression.

Very well and technician was great.

George came over and spent several hours working on the problem- trying to snake it with multiple tools and also attempting to use the camera to diagnose the issue. George was great. He did not try to immediately sell us on a new line, but worked through all the alternatives before that. We highly recommend him!

Very well although original main remains unlocated!

We call NYC DEP to complain the problem

Really well, it was a little hard to get in touch, but once I did - George was great! Very kind, tried to do less first - to save me money. Then he had to do more. He did a great job, tested & made sure everything worked, & then cleaned up beautifully!

George and his helper were professional, gave good advice, and made me feel totally comfortable. I enjoyed talking to them, they fixed the problem and didn't try to take advantage of me.

All went well, but we never received the scoping of the pipes with the camera which is what we paid. To have completed

We called around 11:30am and spoke with nice lady who scheduled us right away - the techmician, George, arrived within 2 and a half hours and went right to work to efficiently relieve the clog. George was very friendly and knew exactly what to do and gave us tips on how to avoid the grease build up that caused our problem. He even covered his shoes with bonnets to protect our floor as it was raining. Very pleasant and relieving experience after the hassle of having to clean up a serious overflow in our downstairs shower. Will definitely call Balkan again if necessary.

Work went well and we will use them again.

It was fabulous! Balkan sent George who did an extraordinary job. I didn't think one man could do the job, but he did. I can't say enough good things about him and the company. I definitely recommend them.

Balkan was professional and honest, and showed me that what I was looking to install wasn't actually needed. I'm going to use them when I eventually replace my lead watermain.

Great experience He was very knowledgeable and experienced in the space. He was patient, clearly explained the problem and how he would resolve the issue. Friendly - very good at allaying concerns

It went great. The plumber George was at the house less than an hour and a half from the time I first called. He quickly isolated the location of the clogged pipe and fixed it. He was also great at answering all of my questions and making suggestions. The estimate was also spot on.

Above and beyond service and value for what I got. Their dispatcher Linda is very knowledgable and was able to cautiously diagnose the situation over the phone. Very pleased with this company.