The Glass Guru

I needed a single pane window repaired

Price and quality (as it pertains to a finished installation) does not apply as the Glass Guru failed to deliver: 23May2020 - Paul came to house to look at a window glass and hardware that needed replacement. 08Jun2020 - Received estimate for repairs via email after contacting Paul about not receiving the estimate back in May. 22Jun2020 - Received email from Paul that my glass was in and to schedule installation. 26Jun2020 - Tech arrived at house to install glass. He brought two replacements and both were the wrong size. He did not have the window hardware as he claimed it had not arrived yet. I only have one window that needs to be replaced. 29Jun2020 - After not hearing anything back from Paul, I called and, luckily, did not get his voicemail. Paul told me that he ordered the "correct" size glass, but it would be at least 10 days before it would be ready. Made no mention of the window hardware that was also on the quote. 28Jul2020 - after not hearing anything back from Paul, I tried to call him. Again, I got a message that his voicemail box was full. 28Jul2020 - Since I could not reach Paul at the Albany, NY Glass Guru, I sent him an email asking if he was still planning on replacing my glass. 11Aug2020 - Crickets... I found and purchased the window hardware from an online source. Received the part in 3 business days and installed it myself. I contacted another local reputable glass company, who came out promptly to measure and order the replacement glass. All is good now. I strongly advise anyone reading this to avoid using the Albany, NY Glass Guru. They are disorganized, non-responsive, and unprofessional.

I needed six window screens repaired, and so I did an Internet search and found The Glass Guru. Their web site clearly states that screen repair is one of their specialties. I left a message on their answering machine, but a week passed without a return call. Undeterred, I then used their online "Quick Contact Form" to set up an appointment. Again, no response. I am always wary about criticizing a company in these situations, because you never know when there has been a death in the family or some other event (such as a vacation) that might disrupt their normal business operations. But if you're a businessman who maintains an answering machine to communicate with potential customers, shouldn't you at least take a minute to modify your message to tell the public what's going on? Instead we now have bad publicity. Am I asking too much?

Came immediately and fixed it the same day Outstanding service!

Great. The walls were not 100% straight, and he spent the time necessary to balance the door perfectly.

Great experience. He is a perfectionist and took his time to make sure everything fits perfectly. We are very satisfied with the results. Would hire him again, but ran out of bathrooms.

The installer called to tell me that he would be about ten minutes late to the estimated arrival time. That's a courtesy you don't often see. He explained the installation process to ensure the windows were water-tight. Monday's rain and wind provided an excellent test, which they passed. The only negative is that I had to a ladder to get to my second story roof.

Paul replied immediately. He made a trip to our house,ascertained the problem,ordered the parts,and repaired the windows. Everything was done in a timely,professional manner. Glass Guru is the best. We appreciated his services.

It went very well! Paul, Dan and Chris were a great team, professional and personable. Did a great job replacing the glass: They were quick, efficient, and did a nice clean-up each day when the work was completed. Enjoyable to work with! Would call them again.

The entire experience was excellent from start to finish.

Called Glass guru and response was immediate. Project was measured, cost estimated and window ordered. Project completed within two weeks.

Excellent. Very prompt. Was there in a day. Would highly recommend!!!!

He ordered the necessary glass and then promptly scheduled the job when he had the needed supplies. He arrived with an assistant and worked hard for several days to do the replacements in a variety of windows. It required some problem solving on his part. He is very skilled, professional and pleasant to work with. He responded to any questions or concerns politely and in a very helpful manner. The finished job is a big improvement and he did everything as planned.

Prompt, friendly, and accurate. Would definitely use again!

he was there in a flash, assessed the damage and quickly made the repair.

The treatment for the hazing inside the window pane did not work. The door and window panes that were replaced were slightly thicker insulated panes than the original. The new windows were sealed in the frames with a clear sealant. The sealant was not put on neatly and the installer said that I would have to trim off any excess sealant after it dried. In my view that was part of the installation job and should have been performed by the installer. The installer did take care of the old glass, but left an empty caulk tube and piles of old caulk removed from the windows laying on the deck. It was a cold day and the installer was on the job about 7 hours, but I expected a better clean up of the job site.

Very good. The moisture is completely gone. It took a couple of weeks but the web site said 6-12 weeks. I had misunderstood Paul I thought he said days. The half window went so smooth. His measurements were perfect. A real pleasure.

I thought all went well until I paid them and they left. I went upstairs to my bedroom/bath and opened the window that his employee?, friend? was working on. The top window fell down. He had not put in the window weights I had provided for him. And, he left the job unfinished without telling me. I called not 10 minutes from when they left my driveway.They promised to come back and finish the job. They never did. I emailed Mr. Glass Guru, Paul, and he never answered me. I ran into him at the bank. I asked him to follow through on his promise to come back and fix the window. He told me to email him. I did. He is now trying to weasel out of his responsibility as the Glass Guru by saying his friend/employee is the one who did poor work, not him. I called the Glass Guru originally, not his friend. He proposed to me to bring his friend to the job. I had never met the man before they came together to do the work. Poor work and a liar to boot!

They weren't good at all. The first visit was okay although he was extremely slow. He did stick by his estimates, it cost more than the estimated cost. It's a one man operation on a fairly steep roof which we didn't like. I was not happy about that part of it. He left us with one of the windows up side down, it was still a mess. The first he got it the size was wrong and it was a disaster. When he finally got it done it was November at least, and he started in August so it was real cold and he wasn't able to wash the windows so the windows were dirty. He made my wife extremely nervous because he was crawling all over the place. Couple of times I tried to hold the ladder for him but he didn't need the help. We're not happy with his work.

It took a while for the guru to figure out the fix and his schedule seemed crowded so it took about six weeks from the initial evaluation to the fix. But I think he did a thorough job in the end and I trust the results to last a long time. I was happy that he took his time because this appears to be a specialized field.

I called Glass Guru to replace 2 windows that had moisture in between the panes. The Glass Guru, came and stated they had to be replaced. After some scheduling conflicts, he finally came a few days later. He measured the windows, and then I didn't hear from him for over a week. Finally I reached him and he said that one of the panes of the glass came in the wrong size, so he had to reorder it. After another few days he brought it and installed it. He seemed to have difficulty calculating the bill and even after I signed the contract, he said he forgot to add the sales tax, so I had to pay the additional money for the tax afterwards. I'm hoping that he gets someone to help with the estimating of the jobs, Otherwise he did a good job and provided quality workmanship, especially if you aren't in a big hurry.

He did a very good job and the price was very reasonable. I just loved the way he did it. He did a beautiful job in helping me select the mirrors and in hanging them. He was prompt and he was fine.

In the initial consultation and estimate with Paul, we saved $2,000! Another company had quoted for complete window REPLACEMENTS. We live in a log home and each window is 1 large casement with a stationary small glass side. The wood frame work is very detailed and unique. The glass on the south and west sides had become so cloudy you could barely see out of them. Knowing only of replacement, we held off for years because we could not afford it. The quote we got from another company was for vinyl windows and when I questioned about the wood framing, they said we would not lose that. And recommended we do a 2 glass slider (less $$). We went ahead at the time to replace one small bathroom window in the winter because of cracked glass. We lost all of the unique wood framing (he thought just because it was oak wood on the inside, that was sufficient). Thank god it was only 1 window!! Of course, we did not pursue any other replacements. Frustrated at the thought of pursuing another window company we held off and Im glad we did. I saw a sign for "The Glass Guru" window moisture removal. I made an appointment to see if this might be our solution. We were visited by the owner/installer, Paul Slimgen. In the first 5 minutes, he said we did not have to replace our windows and lose the beautiful framework. Paul was very knowledgeable and explained everything in great detail as he examined the windows. His solution was to replace only the glass on the windows that were permanently stained and remove moisture on the others. When we talked about pricing all I saw was how much money I was saving versus complete window replacement! Paul Slimgen is the "Guru of Glass"!! He was very professional with installation and cleanup. Paul was not invasive to our home at all and I even left for some appointments. He is a very honest man, a hard quality to find these days when seeking home services.

Although he has not done the work yet, he did, just as a service while he was there, fixed several windows for me that were sticking and not opening and closing properly. He also explained why I was having the problems I was having with various windows and doors and he was 100% correct. Paul is prompt, attentive and honest. He seems to be looking to SAVE me money instead of spending it....what contractor does that???? He seems extremely knowledgeable and the small repairs he has made for me already (and did not charge me for) has already helped. I can't wait until he replaces my kitchen window, as it is now, I cannot see out of it as it sits too high. I will write after to tell of the outcome, but until then my experience with him, to this point, has been very positive.

It turned out very well. He offers a cost effective approach to replacing windows that have fogged up.