Description of Work: It was perfect! From when I submitted the request for a quote through Angie’s list, the repair was completed within a day. I highly recommend The Glass Guru for your window and glass needs. We certainly will be calling them for future projects!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Todd S.
08/2020
1.0
replacement windows
 + -1 more
Price and quality (as it pertains to a finished installation) does not apply as the Glass Guru failed to deliver: 23May2020 - Paul came to house to look at a window glass and hardware that needed replacement. 08Jun2020 - Received estimate for repairs via email after contacting Paul about not receiving the estimate back in May. 22Jun2020 - Received email from Paul that my glass was in and to schedule installation. 26Jun2020 - Tech arrived at house to install glass. He brought two replacements and both were the wrong size. He did not have the window hardware as he claimed it had not arrived yet. I only have one window that needs to be replaced. 29Jun2020 - After not hearing anything back from Paul, I called and, luckily, did not get his voicemail. Paul told me that he ordered the "correct" size glass, but it would be at least 10 days before it would be ready. Made no mention of the window hardware that was also on the quote. 28Jul2020 - after not hearing anything back from Paul, I tried to call him. Again, I got a message that his voicemail box was full. 28Jul2020 - Since I could not reach Paul at the Albany, NY Glass Guru, I sent him an email asking if he was still planning on replacing my glass. 11Aug2020 - Crickets... I found and purchased the window hardware from an online source. Received the part in 3 business days and installed it myself. I contacted another local reputable glass company, who came out promptly to measure and order the replacement glass. All is good now. I strongly advise anyone reading this to avoid using the Albany, NY Glass Guru. They are disorganized, non-responsive, and unprofessional.
Description of Work: Replacement of glass and hardware for one awning window.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$287.83
Response from The Glass Guru
[Member Name Removed], I am sorry for your experience with Glass Guru of Albany, and have, in the past, worked hard for years to work honestly and helpfully to the public. to offer a short explanation. My supplier has been having issues in the last part of last year and the beginning of this year to handle the work volume they have developed. Add to that is COVID which pretty much closed them down for months, a worker there tested positive and added extra precations that worsened the situation. I have sinced waited months for some glass to come in, and one week, every piece of glass they sent me was wrong and had to be remade. I still don't have one of the pieces of the glass due me, a month and a half tardy. It is viritually impossible to get accurate information from them. I don't really blame them, this has affected many, many people . Added to this, I have been told I have stage 4 kidney disfunction, and being treated for that. I am scheduled for surgery the 25th. I get so tired and disoriented that sometimes I can only focus and stay awake to 4-6 hours a day. I have been searching for an office manager for quite some time, and think I have found one. I think you probably don't know how devasting a bad review is for my business. I have worked long and hard to maintain a level of professionalism for years and years, and one or two bad reviews can abolish those good efforts. I would ask, if you can find it in your heart to delete, alter or soften your review, I would appreciate it. Thank you for your time. God Bless, Paul, Glass Guru
Ross L.
09/2019
1.0
replacement windows
 + -1 more
I needed six window screens repaired, and so I did an Internet search and found The Glass Guru. Their web site clearly states that screen repair is one of their specialties. I left a message on their answering machine, but a week passed without a return call. Undeterred, I then used their online "Quick Contact Form" to set up an appointment. Again, no response. I am always wary about criticizing a company in these situations, because you never know when there has been a death in the family or some other event (such as a vacation) that might disrupt their normal business operations. But if you're a businessman who maintains an answering machine to communicate with potential customers, shouldn't you at least take a minute to modify your message to tell the public what's going on? Instead we now have bad publicity. Am I asking too much?
Description of Work: I needed six window screens repaired or replaced.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from The Glass Guru
[Member Name Removed], Thank you for your review, I hope this finds you well! I understand your frustration, and am sory that this ocurred. My side of the story is COVID has dirupted my business to a point of almost having to shut down, supplies and glass are getting increasing hard to order and get through delays in UPS, etc. In the midst of this, calls have increased because people have more time at home. I have been searching for an office manager, and finally think I may have found one. In addition I have been diagnosed with stage 4 kidney shutdown and receiving treatment. The kidney disfunction leads to extreme tiredness, so my office time has been cut in half. I don't know that you are aware of the destruction to my business a bad review leaves. I have worked tirelessly to maintain professional standards for years, so these reviews, tho accurate, are very distressing to me. They can destroy in a hearbeat what I've worked so hard to build. If you could find it in your heart to remove or soften your review, I would really appreciate it. God Bless, Paul, Glass Guru
marianne B.
03/2018
5.0
replacement windows
 + -1 more
Came immediately and fixed it the same day Outstanding service!
Description of Work: Broken window
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Angela R.
03/2018
5.0
glass repair, doors
 + 0 more
Great experience. He is a perfectionist and took his time to make sure everything fits perfectly. We are very satisfied with the results. Would hire him again, but ran out of bathrooms.
Description of Work: Install a frameless custom glass shower enclosure.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,720
Angela R.
03/2018
5.0
glass repair
 + -1 more
Great. The walls were not 100% straight, and he spent the time necessary to balance the door perfectly.
Description of Work: Install a frameless glass door shower
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Arthur K.
11/2017
4.0
replacement windows, skylights
 + 0 more
The installer called to tell me that he would be about ten minutes late to the estimated arrival time. That's a courtesy you don't often see. He explained the installation process to ensure the windows were water-tight. Monday's rain and wind provided an excellent test, which they passed. The only negative is that I had to a ladder to get to my second story roof.
Description of Work: Skylight window glass replacement
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Jacqueline B.
09/2017
5.0
replacement windows
 + -1 more
Paul replied immediately. He made a trip to our house,ascertained the problem,ordered the parts,and repaired the windows. Everything was done in a timely,professional manner. Glass Guru is the best. We appreciated his services.
Description of Work: Repair upper windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sandra M.
07/2017
5.0
replacement windows, doors, glass repair
 + 1 more
It went very well! Paul, Dan and Chris were a great team, professional and personable. Did a great job replacing the glass: They were quick, efficient, and did a nice clean-up each day when the work was completed. Enjoyable to work with! Would call them again.
Description of Work: The Glass in 16 windows and a sliding glass door needed to be replaced: the low-e coating between the window panes had broken down making it difficult to see out the windows; a sliding door panel had moisture between the panes that made it "foggy".
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Seth S.
06/2017
5.0
glass repair, doors
 + 0 more
The entire experience was excellent from start to finish.
Description of Work: Shower door installation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Charles O.
10/2016
5.0
glass repair, replacement windows
 + 0 more
Called Glass guru and response was immediate. Project was measured, cost estimated and window ordered. Project completed within two weeks.
Description of Work: Replaced broken dual pane window glass.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Dan M.
09/2016
5.0
replacement windows, glass repair
 + 0 more
Excellent. Very prompt. Was there in a day. Would highly recommend!!!!
Description of Work: Repair of window.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Nancy G.
10/2015
5.0
glass repair, replacement windows
 + 0 more
He ordered the necessary glass and then promptly scheduled the job when he had the needed supplies. He arrived with an assistant and worked hard for several days to do the replacements in a variety of windows. It required some problem solving on his part. He is very skilled, professional and pleasant to work with. He responded to any questions or concerns politely and in a very helpful manner. The finished job is a big improvement and he did everything as planned.
Description of Work: Paul replaced the glass in numerous windows that had become fogged, rippled and could not be fixed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Harold S.
08/2015
5.0
glass repair, replacement windows
 + 0 more
Prompt, friendly, and accurate. Would definitely use again!
Description of Work: replaced glass shelf.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Mike C.
01/2015
5.0
glass repair, replacement windows
 + 0 more
he was there in a flash, assessed the damage and quickly made the repair.
Description of Work: I came home to find someone had kicked a leaded glass sidelight out. The Glass Guru was the first call i made. My call was quickly received and Paul arrange his afternoon schedule to get to my house and repair the opening. the initial repair needed to be temporary until the speciality glass could be ordered. Excellent work, thank you.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
DON C.
10/2014
3.0
doors, glass repair, replacement windows
 + 1 more
The treatment for the hazing inside the window pane did not work. The door and window panes that were replaced were slightly thicker insulated panes than the original. The new windows were sealed in the frames with a clear sealant. The sealant was not put on neatly and the installer said that I would have to trim off any excess sealant after it dried. In my view that was part of the installation job and should have been performed by the installer. The installer did take care of the old glass, but left an empty caulk tube and piles of old caulk removed from the windows laying on the deck. It was a cold day and the installer was on the job about 7 hours, but I expected a better clean up of the job site.
Description of Work: Replaced glass in a sliding door and a window pane and treated a window pane to remove hazing inside
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$968
Thomas R.
07/2014
5.0
replacement windows
 + -1 more
Very good. The moisture is completely gone. It took a couple of weeks but the web site said 6-12 weeks. I had misunderstood Paul I thought he said days. The half window went so smooth. His measurements were perfect. A real pleasure.
Description of Work: He did the dual-pane moisture removal procedure on a bedroom window and he replaced a half circle window in the living room which was high up because I have cathedral ceilings.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Bonnie C.
06/2014
1.0
replacement windows
 + -1 more
I thought all went well until I paid them and they left. I went upstairs to my bedroom/bath and opened the window that his employee?, friend? was working on. The top window fell down. He had not put in the window weights I had provided for him. And, he left the job unfinished without telling me. I called not 10 minutes from when they left my driveway.They promised to come back and finish the job. They never did. I emailed Mr. Glass Guru, Paul, and he never answered me. I ran into him at the bank. I asked him to follow through on his promise to come back and fix the window. He told me to email him. I did. He is now trying to weasel out of his responsibility as the Glass Guru by saying his friend/employee is the one who did poor work, not him. I called the Glass Guru originally, not his friend. He proposed to me to bring his friend to the job. I had never met the man before they came together to do the work. Poor work and a liar to boot!
Description of Work: He and his employee replaced glass in my windows, fitted screens to my windows, opened windows that were painted shut, replaced rope on window weights.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$375
Response from The Glass Guru
[removed member name] has a very old home with wooden windows that she asked to preserve. To keep the costs down, I offered to bring a friend to help out with some of her window issues. [removed member name] paid him directly and supervised him directly, I made no money from his services. That was the arrangement that [removed member name] agreed to. I worked on her screening issues, in identifing and fitting her old screens to make them fit the openings. She worked with Walter directly, and told him exactly what to do. As far as the window she mentions goes, I believe it was a very problematic window, with weights missing and insulation in the weight space making it virtually impossible to fix without taking the whole jamb apart. It appears that she finally told Walter to do the best he could, and get the job done, as she was getting concerned with the time spent/dollars earned. She hurried to make out the checks, (one to Walter directly) so as not to have to pay for our clean-up and putting the tools away. Frankly, I learned a lesson from this job. Today I would politely decline from doing a job like this again. As for the meeting in the bank, [removed member name] said we would drag my name through the mud if I didn't come back and do the work she told Walter not to do because of finances. So she did do that. God Bless her.
howard G.
05/2014
2.0
replacement windows
 + -1 more
They weren't good at all. The first visit was okay although he was extremely slow. He did stick by his estimates, it cost more than the estimated cost. It's a one man operation on a fairly steep roof which we didn't like. I was not happy about that part of it. He left us with one of the windows up side down, it was still a mess. The first he got it the size was wrong and it was a disaster. When he finally got it done it was November at least, and he started in August so it was real cold and he wasn't able to wash the windows so the windows were dirty. He made my wife extremely nervous because he was crawling all over the place. Couple of times I tried to hold the ladder for him but he didn't need the help. We're not happy with his work.
Description of Work: I did use The Glass Guru. He did six windows and the roof window.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0
Response from The Glass Guru
[member name removed] windows are of a type that the glazing bead that holds the glass in place is almost impossible to get out without damaging it, no matter how careful you are. His particular glazing beads were also very brittle, the windows being 20 years old or so and being in direct sunlight for most of the day. In doing the first window, I quickly saw I would not be able to reuse 90% of the glazing beads, so I postponed the installation to order new glazing beads, so as not to leave the windows at risk without beads, while waiting for the glazing bead to come in. I am very happy I did that, because it took at least 2 weeks to my suppliers to come up with a bead that matched, and, on top of that, the bead was back ordered for another 3 weeks to a month. Frankly, I was happy that we could match them at all. My original price did not include new glazing bead, so it was an upcharge to him. I rarely have to replace glazing bead, since I make every effort to not damage it, and am almost always successful: this time I could not do it. The upcharge was based on actual price of the bead. The window installation took 3 times longer than expected because of the brittle glazing bead, but I kept to the original estimate. I followed safe practices, and no mishaps occured. I don't know what he means about a window being upside down, the new glass fits in either way, there is no upside down. The glass fit snuggly, as it should. Since I use silicone on the outside of the glass to guaranty the units will not move, and the seals fail, silicone inevitably gets on the glass, and cannot be cleaned off, until it fully cures, smudges will appear on the glass. Also, my price does not include window washing. I get them as clean as I can, but smudges will probably occur that cannot be cleaned off immediately.
Dave R.
03/2014
4.0
skylights, replacement windows
 + 0 more
It took a while for the guru to figure out the fix and his schedule seemed crowded so it took about six weeks from the initial evaluation to the fix. But I think he did a thorough job in the end and I trust the results to last a long time. I was happy that he took his time because this appears to be a specialized field.
Description of Work: I have two skylights in my home. One was leaking and the other looked like it was about to start leaking. The Glass Guru evaluated the problem and fixed both skylights.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$300
Kathy S.
01/2014
4.0
replacement windows
 + -1 more
I called Glass Guru to replace 2 windows that had moisture in between the panes. The Glass Guru, came and stated they had to be replaced. After some scheduling conflicts, he finally came a few days later. He measured the windows, and then I didn't hear from him for over a week. Finally I reached him and he said that one of the panes of the glass came in the wrong size, so he had to reorder it. After another few days he brought it and installed it. He seemed to have difficulty calculating the bill and even after I signed the contract, he said he forgot to add the sales tax, so I had to pay the additional money for the tax afterwards. I'm hoping that he gets someone to help with the estimating of the jobs, Otherwise he did a good job and provided quality workmanship, especially if you aren't in a big hurry.
Description of Work: .
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$300
Barbara J M.
12/2012
5.0
glass repair
 + -1 more
He did a very good job and the price was very reasonable. I just loved the way he did it. He did a beautiful job in helping me select the mirrors and in hanging them. He was prompt and he was fine.
Description of Work: The Glass Guru put some mirrors up in a room for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patricia B.
06/2012
5.0
glass repair, replacement windows
 + 0 more
In the initial consultation and estimate with Paul, we saved $2,000! Another company had quoted for complete window REPLACEMENTS. We live in a log home and each window is 1 large casement with a stationary small glass side. The wood frame work is very detailed and unique. The glass on the south and west sides had become so cloudy you could barely see out of them. Knowing only of replacement, we held off for years because we could not afford it. The quote we got from another company was for vinyl windows and when I questioned about the wood framing, they said we would not lose that. And recommended we do a 2 glass slider (less $$). We went ahead at the time to replace one small bathroom window in the winter because of cracked glass. We lost all of the unique wood framing (he thought just because it was oak wood on the inside, that was sufficient). Thank god it was only 1 window!! Of course, we did not pursue any other replacements. Frustrated at the thought of pursuing another window company we held off and Im glad we did. I saw a sign for "The Glass Guru" window moisture removal. I made an appointment to see if this might be our solution. We were visited by the owner/installer, Paul Slimgen. In the first 5 minutes, he said we did not have to replace our windows and lose the beautiful framework. Paul was very knowledgeable and explained everything in great detail as he examined the windows. His solution was to replace only the glass on the windows that were permanently stained and remove moisture on the others. When we talked about pricing all I saw was how much money I was saving versus complete window replacement! Paul Slimgen is the "Guru of Glass"!! He was very professional with installation and cleanup. Paul was not invasive to our home at all and I even left for some appointments. He is a very honest man, a hard quality to find these days when seeking home services.
Description of Work: Glass replacement to 6 large and 4 small existing casement windows and moisture removal of 2 small windows. Also, replaced the glass in an existing skylight window and hand crank mechanisms where needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Joseph P.
11/2011
5.0
doors, replacement windows
 + 0 more
Although he has not done the work yet, he did, just as a service while he was there, fixed several windows for me that were sticking and not opening and closing properly. He also explained why I was having the problems I was having with various windows and doors and he was 100% correct. Paul is prompt, attentive and honest. He seems to be looking to SAVE me money instead of spending it....what contractor does that???? He seems extremely knowledgeable and the small repairs he has made for me already (and did not charge me for) has already helped. I can't wait until he replaces my kitchen window, as it is now, I cannot see out of it as it sits too high. I will write after to tell of the outcome, but until then my experience with him, to this point, has been very positive.
Description of Work: Paul is replacing a large kitchen window with a different size window and lowering it. He is also replacing all of the weather stripping on my doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Mark C.
08/2011
5.0
glass repair
 + -1 more
It turned out very well. He offers a cost effective approach to replacing windows that have fogged up.
Description of Work: We used The Glass Guru Of Albany to replace glass in several windows.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Glass and Mirrors,
Doors,
Skylights,
Plumbing,
Windows - Safety & Security Film,
Window Tinting
FAQ
The Glass Guru is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 AM
Tuesday: 8:00 AM - 5:00 AM
Wednesday: 8:00 AM - 5:00 AM
Thursday: 8:00 AM - 5:00 AM
Friday: 8:00 AM - 5:00 AM
Saturday: 8:30 AM - 2:00 AM
The Glass Guru accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, The Glass Guru does not offer free project estimates.
Yes, The Glass Guru offers eco-friendly accreditations.
No, The Glass Guru does not offer a senior discount.
Yes, The Glass Guru offers emergency services.
Yes, The Glass Guru offers warranties.
The Glass Guru offers the following services: New & replacement windows and doors, spot removal, graffiti removal, glass repair & replacement, cabinet glass, moisture removal between glass on dual pane glass, shower & mirror glass,screens & hardware.window unit repair