Smith's Paving & Seal Coating

I was told the cracks in my driveway would be filled with some kind of filler that had sand in it. They sealed the driveway. Cracks look horrible. They just threw coating in them. Not happy at all that I now have to deal with the cracks. That is what I paid them to do!

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After the initial contact on 5-23-2014 I never heard from him or any company representative again. I called Tom's cellphone and left message and he never returned my call. We had a rainy spring last year, so I thought they might be running behind. I called 266-9526 at least 3 times and was assured I had not been forgotten. This company has no customer service at all. I picked them because the president of the company, Bob Smith, had been on channel 6 news commenting on how at this time of the year consumers need to be careful because there are a lot of fly by night people doing driveway work. Well I feel Smith's Paving of Troy-Watervliet fits right in with the fly by nights. This company should not be in the residential paving business.

Sent an email asking to be contacted. Immediately received an automated email summarizing my request and someone would be contacting me "shortly". 2 days later and still had no response. Sent an email stating that I at least needed a phone call by end of business to schedule the estimate (I know they're busy. I'm not in a rush) 2 days later and I still haven't heard from them. If you're that busy let me know what I can expect but to leave me hanging is just going to make me angry that I've wasted my time.

Went well once they got here. Our overall experience was very good. The only problem was they didn't show up on the original work date. Communication was the issue.

They came one day and took care of all the cracks. Then, a couple of days later, they came back and did the seal coating. I was very pleased with the job and will probably have them again the next time I feel it should be done.

Work done neat and clean. Gary called a few hours after the work was completed to see if I was happy with everything that was done. Will be using them for seal coating work, and would strongly recommend this company.