Called Rensselaer appliance to repair my dryer. Serviceman came didn’t really want me around to watch him work wanted to take off his mask and work so I went upstairs. After about 20 min he told me that I needed a new control panel and that you could not get them anymore.He said it was not the heating element. I went on eBay and found a control panel for 75$. When it came I installed it in 5 min thinking all’s good started dryer and still no heat.so I went out and bought a meter took the dryer apart and tested the heating element and found out it was bad. Ordered a new heating element installed it turned dryer on and now have a working dryer. It cost me 108$ for the service call and 75 for control panel. I called Rensselaer to explain that the serviceman did not do what he was payed to do.you have to take the heating element out to test it. I was told by the person at the store even that he told me the wrong part to be replace if he had done the work it would be different. So I said I payed you to tell me the wrong part and he said.I said that was BS that when he started yelling at me. Stay away of repair work from them !!!!!
Description of Work: Dryer repair
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$108
M-J A.
03/2017
5.0
appliance repair
+ -1 more
very well - serviceman was most helpful and found problem with in minutes - gave me a quote for repair because machine manufacturer designed for full replacement of part - over cost of new machine - got excellent advice on purchasing a machine based on my criteria - was handled immediately with a sale price and machine was delivered and installed within days.
Description of Work: problem with washing machine left in house I just bought
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Charles B.
01/2017
5.0
appliance sales
+ -1 more
Service is excellent, they are really great to deal with. They have always been good to us, you can beat their prices at Home Depot, but they come pretty close. They are here when they say they will be. They’re good. We’ve had a freezers and refrigerators die, and they gotten us replacements very quickly.
Description of Work: We bought a new washer & dryer from Rensselaer Appliance & Electronics.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Eileen J.
10/2015
5.0
appliance repair
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Eileen J.
10/2015
5.0
appliance repair
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Catherine H.
09/2013
5.0
appliance repair, appliance sales
+ 0 more
Bob answered my questions. He didn't put any pressure on me to buy. Gary called before he came to install the TV. He went over the directions/use of my new tv with me. It was a positive experience. They don't have a fancy exterior at Rensselaer Appliance/Exchange TV at 400 Columbia Turnpike in East Greenbush but it is definitely worth stopping there for your appliance needs.
Description of Work: I went to Rensselaer Appliance/Exchange TV to purchase a television. I thought it might be tricky to get one due to the confines of my space. They had what I needed. Bob was knowledgable and polite.There was no pressure to buy. I ended up with a new tv.Gary did the installation. He was very knowledgable and polite as well. I have purchased a number of appliances at Rensselaer Appliance in the past all with positive outcomes.. It's nice to be able to do business with local people who are competent and helpful.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Dorothea H.
09/2013
5.0
appliance repair
+ -1 more
Awesome job! They were quick to respond and fixed the problem quickly. They had the part needed on the truck. I was very pleased with their service and price.
Description of Work: Replaced a part on our Refrigerator
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
Frank W.
06/2012
5.0
appliance repair
+ -1 more
They were fine. They were prompt. The young man who came out was very knowledgeable. I felt they were honest and wanted to do their best. The price was fair and reasonable. I would absolutely use them again.
Description of Work: We just started using Rensselaer Appliance for dishwasher repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$240
Steven M.
09/2010
5.0
appliance repair
+ -1 more
They diagnosed the problem quickly, the repaired it promptly and the repair was spot on contrary to what someone else had told me. It took him only 15 minutes to diagnose the problem, he had to send for a part, the part came in and he installed it. The fridge has been running fine ever since. The only down side for him was that it was bit pricey, but you get what you pay for.
Description of Work: Rensselaer Appliance and Electronics repaired my refridgerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Tracey C.
06/2010
5.0
appliance repair
+ -1 more
I would use this company again in the future.
Description of Work: The repair man that came to fix my washer was very punctual. I called at 10am and he came out at 1pm. He figured out my washing machine had a blocked drain and cleaned it out. The price was a little high, but I think this would have been the standard price for anyone to come out and clean the drain pipe. I was satisfied with my experience, and was very happy with how fast they came out to fix it.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$118
Amber R.
10/2007
5.0
appliance repair
+ -1 more
Nate showed me where it had been burned and cracked. He showed me the mound of singed lint he had removed from the vicinity near the open flame. He gave me tips about dryer sheets and having the flame area serviced/cleaned. He was a very pleasant young man and a wonderful representative for his employer.
Description of Work: Replaced a thermal gadget for our gas dryer.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
DOM G.
05/2007
4.0
appliance repair
+ -1 more
Excellent. Ordered the part on Tuesday and came and installed on Friday.
Description of Work: Replaced the valve in my GE dishwasher that was clogged with sediment. Hard water residue.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
08/2006
4.0
appliance repair
+ -1 more
I THOUGHT THE EXPERIENCE WAS GOOD BECAUSE THEY ALWAYS BEAT THE PRICES OF OTHER STORES AROUND. HOWEVER, SOMETIMES WHEN I USE A SMALLER COMPANY THEY AREN'T AS PUNCTUAL.
Description of Work: THE DISHWASHER KEPT TURNING OFF IN THE MIDDLE OF THE CYCLE. HE ADJUSTED ONE CLIP THAT WAS THE PROBLEM. IT WAS UNDER WARRANTY.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$125
08/2006
5.0
appliance repair
+ -1 more
THEY WERE VERY TIMELY. THEY CAME THE DAY AFTER WE CALLED THEM. THE GENTLEMAN THAT CAME WAS VERY PROFESSIONAL AND HE WAS DEFINITELY VERY COOPERATIVE. HE WORKS VERY WELL WITH US IN TAKING CARE OF WHAT NEEDED TO BE TAKEN CARE OF. HE WAS PUNCTUAL BUT HE WAS ALSO VERY FRIENDLY. THE REPAIR GOT DONE QUICKLY AND CORRECTLY THE FIRST TIME.
Description of Work: A PART WAS REPLACED THAT CONTROLS THE WATER FROM FREEZING IN OUR FREEZER.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$152
08/2006
4.0
appliance repair
+ -1 more
THEY WERE GOOD IN THEIR RESPONSIVENESS BECAUSE THEY CAME OUT PRETTY QUICKLY. THE REFRIGERATOR IS MAKING ANOTHER NOISE SO I'M NOT SURE IF THEY FIXED THE PROBLEM, OR IS SOMETHING NEW IS WRONG WITH IT.
Description of Work: THERE WAS SOMETHING IN THE FREEZER, A FAN OR MOTOR, THAT THEY REPLACED.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
C F.
08/2006
5.0
appliance repair
+ -1 more
I'VE BEEN DEALING WITH THEM FOR ABOUT TWENTY-FIVE YEARS. I'VE BOUGHT ALMOST ALL MY APPLIANCES FROM THEM, AND THEY'VE SERVICED THOSE PRODUCTS. THEY DO A GOOD JOB. THEY'VE NEVER PERFORMED BADLY.
Description of Work: THEY REPLACED A CONTROL VALVE IN MY STOVE. IT CONTROLS THE TEMPERATURE.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
GAIL L.
08/2006
1.0
appliance repair
+ -1 more
IT TOOK A WEEK FOR THEM TO CALL ME BACK AND WHEN THEY FINISHED, IT ONLY WORKED FOR AN HOUR AFTER THEY LEFT. I CALLED THEM, AND THEY JUST SAID THAT I NEEDED A NEW DRYER.
Description of Work: THEY WERE HIRED TO FIX A DRYER THAT WAS HEATING UP TOO MUCH AND SHUTTING ITSELF OFF.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
$75
08/2006
4.0
appliance repair
+ -1 more
THEY ARE PRETTY EXPENSIVE BUT THEY ARE CONVENIENTLY LOCATED. WE HAVE USED THEM FOR A NUMBER OF YEARS SO WE ARE COMFORTABLE USING THEM. USUALLY THEY DO A GOOD JOB.
Description of Work: THEY REPLACED A HEATING VALVE IN THE DRYER.
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*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Sales and Installation,
Appliance Repair - Small
FAQ
RENSSELAER APPLIANCE AND ELECTRONICS is currently rated 4.5 overall out of 5.
RENSSELAER APPLIANCE AND ELECTRONICS accepts the following forms of payment: Financing Available
No, RENSSELAER APPLIANCE AND ELECTRONICS does not offer free project estimates.
No, RENSSELAER APPLIANCE AND ELECTRONICS does not offer eco-friendly accreditations.
No, RENSSELAER APPLIANCE AND ELECTRONICS does not offer a senior discount.
No, RENSSELAER APPLIANCE AND ELECTRONICS does not offer emergency services.
No, RENSSELAER APPLIANCE AND ELECTRONICS does not offer warranties.
RENSSELAER APPLIANCE AND ELECTRONICS offers the following services: Appliance and Electronics repair