RENSSELAER APPLIANCE AND ELECTRONICS

Called Rensselaer appliance to repair my dryer. Serviceman came didn’t really want me around to watch him work wanted to take off his mask and work so I went upstairs. After about 20 min he told me that I needed a new control panel and that you could not get them anymore.He said it was not the heating element. I went on eBay and found a control panel for 75$. When it came I installed it in 5 min thinking all’s good started dryer and still no heat.so I went out and bought a meter took the dryer apart and tested the heating element and found out it was bad. Ordered a new heating element installed it turned dryer on and now have a working dryer. It cost me 108$ for the service call and 75 for control panel. I called Rensselaer to explain that the serviceman did not do what he was payed to do.you have to take the heating element out to test it. I was told by the person at the store even that he told me the wrong part to be replace if he had done the work it would be different. So I said I payed you to tell me the wrong part and he said.I said that was BS that when he started yelling at me. Stay away of repair work from them !!!!!

very well - serviceman was most helpful and found problem with in minutes - gave me a quote for repair because machine manufacturer designed for full replacement of part - over cost of new machine - got excellent advice on purchasing a machine based on my criteria - was handled immediately with a sale price and machine was delivered and installed within days.

Service is excellent, they are really great to deal with. They have always been good to us, you can beat their prices at Home Depot, but they come pretty close. They are here when they say they will be. They’re good. We’ve had a freezers and refrigerators die, and they gotten us replacements very quickly.

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Bob answered my questions. He didn't put any pressure on me to buy. Gary called before he came to install the TV. He went over the directions/use of my new tv with me. It was a positive experience. They don't have a fancy exterior at Rensselaer Appliance/Exchange TV at 400 Columbia Turnpike in East Greenbush but it is definitely worth stopping there for your appliance needs.

Awesome job! They were quick to respond and fixed the problem quickly. They had the part needed on the truck. I was very pleased with their service and price.

They were fine. They were prompt. The young man who came out was very knowledgeable. I felt they were honest and wanted to do their best. The price was fair and reasonable. I would absolutely use them again.

They diagnosed the problem quickly, the repaired it promptly and the repair was spot on contrary to what someone else had told me. It took him only 15 minutes to diagnose the problem, he had to send for a part, the part came in and he installed it. The fridge has been running fine ever since. The only down side for him was that it was bit pricey, but you get what you pay for.

I would use this company again in the future.

Nate showed me where it had been burned and cracked. He showed me the mound of singed lint he had removed from the vicinity near the open flame. He gave me tips about dryer sheets and having the flame area serviced/cleaned. He was a very pleasant young man and a wonderful representative for his employer.

Excellent. Ordered the part on Tuesday and came and installed on Friday.

I THOUGHT THE EXPERIENCE WAS GOOD BECAUSE THEY ALWAYS BEAT THE PRICES OF OTHER STORES AROUND. HOWEVER, SOMETIMES WHEN I USE A SMALLER COMPANY THEY AREN'T AS PUNCTUAL.

THEY WERE GOOD IN THEIR RESPONSIVENESS BECAUSE THEY CAME OUT PRETTY QUICKLY. THE REFRIGERATOR IS MAKING ANOTHER NOISE SO I'M NOT SURE IF THEY FIXED THE PROBLEM, OR IS SOMETHING NEW IS WRONG WITH IT.

THEY WERE VERY TIMELY. THEY CAME THE DAY AFTER WE CALLED THEM. THE GENTLEMAN THAT CAME WAS VERY PROFESSIONAL AND HE WAS DEFINITELY VERY COOPERATIVE. HE WORKS VERY WELL WITH US IN TAKING CARE OF WHAT NEEDED TO BE TAKEN CARE OF. HE WAS PUNCTUAL BUT HE WAS ALSO VERY FRIENDLY. THE REPAIR GOT DONE QUICKLY AND CORRECTLY THE FIRST TIME.

IT TOOK A WEEK FOR THEM TO CALL ME BACK AND WHEN THEY FINISHED, IT ONLY WORKED FOR AN HOUR AFTER THEY LEFT. I CALLED THEM, AND THEY JUST SAID THAT I NEEDED A NEW DRYER.

THEY ARE PRETTY EXPENSIVE BUT THEY ARE CONVENIENTLY LOCATED. WE HAVE USED THEM FOR A NUMBER OF YEARS SO WE ARE COMFORTABLE USING THEM. USUALLY THEY DO A GOOD JOB.

I'VE BEEN DEALING WITH THEM FOR ABOUT TWENTY-FIVE YEARS. I'VE BOUGHT ALMOST ALL MY APPLIANCES FROM THEM, AND THEY'VE SERVICED THOSE PRODUCTS. THEY DO A GOOD JOB. THEY'VE NEVER PERFORMED BADLY.