Mabey's Moving & Storage Inc

I had a horrible moving experience with these people , I'd give them a zero if I could. I paid $9600 for some packing and moving our belongings to the Rome area . I cannot begin to describe the damage to our furniture , our new Knotty pine walls are all scuffed up . Our tall clock was handled so roughly that it bounced the mechanism apart inside. My tools were damaged - see photos for some examples. I moved those tools twice , by myself with zero damage. There are few pieces of furniture that aren't scratched , dinged , dented or outright smashed. I found our safe with a huge dent in the side. And with all this damage , nobody ever said they were sorry , we'll make it right . They just placed the furniture in the house and acted like nothing happened. Maybe I won't see it until they leave. The day they were loading the truck the driver told me that they don't unload until they are paid in full - and oh bye the way they won't know how much until the next day when they weigh the truck . The bill was $4000 over the estimate I got , the estimator never mentioned this billing arrangement , thank God my credit card wasn't maxed out. At my new house they unloaded all the boxes first and then whined there was no place for the furniture . We ( me and them) had to double handle all the boxes so they could place the furniture which they should have done first. They didn't want to assemble things like beds . They basically just dumped everything in the house and took off. It's taken me months to unpack and set up the house , my wife has back problems so I had to do it all by myself. Now the best part , it's the missing stuff. I have alot of tools missing but also some electrical components for an antique radio restoration that are irreplaceable - gone , not here. I called the company to ask if they may have been left on the truck , nope. When I asked what they were going to do about it - I didn't buy extra insurance so tough luck. The extra insurance only pays so much per pound so if the item is irreplaceable what good is it . And why should I need insurance on them doing the job I hired them to do correctly. If I ever move again I sure as heck won't hire these guys - period!

Perfect. The guys arrived on time and were professional and courteous.

Movers arrived on time, loaded up and moved new very quickly. Nothing was damaged during the move. Very friendly and professional. Would use again.

They followed me up with an apartment inspection after an initial online quote. Mike Ghent was punctual, patient with my questions and explained the moving process very well. However, I didn't use them as their binding moving estimate was higher compared to other moving companies. I was satisfied with the company I chose to work with who offered similar services for significantly less money. If the price was right, I wouldn't have hesitated to move with them as they gave the impression of a reliable company.

Mabey's Moving was a great company to work with. This was a corporate relocation, paid for by a third party, so I cannot make a judgement regarding the price of the move. We had two movers come to our out of state home and they also unloaded our items at the end (with the help of a third Mabey's employee). These gentlemen were professional and hard-working. We couldn't believe how quickly they got the job done. The only problem with the move was that Mabey's hired day laborers to do the actual packing of our goods. In addition to the things they were SUPPOSED to pack, they packed a drying rack with wet clothes, our pet carriers, and some dirty dishes from the dishwasher (these things were supposed to be left until the next day). I wish Mabey's had vetted their temporary workers a little better. For the most part, it was a smooth move with nothing lost or broken. I would hire them again.

Excellent crew - professional and efficient.

The move was excellent from beginning to end. The estimator/salesperson was extremely helpful in suggesting a "partial" move and in being able to tell us when we had "filled up" the space at the other end (at the time of the estimate!), so that we would waste money moving items that we couldn't place at the other end of the move. The van was very prompt on the day of the move (12/5/16), and all of our items were out by about noon, with 3 movers; they waited a day to move us in so that we could reach the destination to be there when they arrived. They arrived on time at 8AM and were done by noon, again, but with just 2 movers. Since we had moved less than we originally estimated (due to their input), the cost was about $800 below the estimate. They provided many boxes used in the move from returns to their warehouse, and were very polite when we visited their headquarters. All personnel were pleasant, professional, and punctual at all times, and all commitments were met.

Driver and crew did an excellent job in packing, loading, in Colonie, NY. Driver (not from Maybey's, but Atlas) had issues with Truck which delayed start of move. Albany Crew was excellent even though we did not get fully loaded until early evening. Our issue was on move in at rental home in Asheville, NC, which cost us another $1000 for shuttle service, which caught us by surprise, and was not negotiable. We felt that Atlas had a local office in Asheville, and could have anticipated issues issues in bringing a large moving van into the development that we moved into, versus this being a last minute surprise to the driver and ourselves. The driver had to rent a much smaller U-Haul truck the last minute, park the moving van at a nearby parking lot of a local supermarket, and move our household goods and furniture from the van to the u-haul and then shuttle several loads to our home. The drive and crew did not start delivering and unloading until 2:30pm, and did not complete the move until 10:30PM. We protested the $1000 extra charge which we felt was excessive and non-negotiable, and request for reduced charges was denied by Atlas. We have not heard from Maybey's since we moved, which defeated the purpose of having a large local moving company handling our move. We selected Maybey's Moving based on excellent ratings on Angies List, which now appears to be a major mistake! We have used referral's from Angies List numerous times successfully, but all other services were home improvement type services with a significantly lower price tag. We have moved several times over the years with long distance movers, with a majority of the moves being corporate moves that all went well. However, this is not the case when we moved locally on our own several years ago in Florida, and in this case when we paid for our own move from NY to NC. In both case we had similar experiences, where we felt that were held hostage to additional charges that we either paid or not get moved in. We had some minor damage to furniture on the move in, and put in a claim with Atlas. Atlas sent our a repair person several weeks ago, and we have still not heard back from Atlas on the results. I sent an email to the Atlas claim agent last week regarding our claim, and still have not heard back.

Excellent performance in all respects both times. Cost was $2,000+ for the first move, about $1,200 for the second.

Beyond impressed. Have moved several times and never had it so good!!!! Can't recommend highly enough!

Everything went very well. The packing crew of 3 reported on Thursday and packed items that we did not get to prior to closing on old home. They handled all items including delicate possessions with out any breakage or misplaced items. They were fully booked on our preferred move day of Saturday so stored 2 days and delivered to new home following Monday. We were able to vacate our old home in time for closing with the purchaser. The moving crew was most accommodating in placing furniture and attaching felt pads to bottom of legs to provide protection for new hardwood floors. They worked hard and efficient. Overall experience and outcome surpassed our expectation.

We couldnt ask for more conscientious people. The three m a n crew were fantastic. They were courteous and handled our belongings with the utmost care. They also pointed out some minor damages that had occurred during a previous move Not donkey by Mabeys. Also we were scheduled to move on 02/09 but because me and my wife were concerned about inclement weather Mabeys was kind enough to reschedule our move to the next day.

Couldn't ask for more. Wonderful job from start to finish. Everything was very well packed, no damage to anything. Office staff, packers and movers polite, efficient and very responsive. On delivery, many boxes and much furniture was put in the cellar. The movers put everything in the cellar so neat and organized. It looks fantastic, so orderly. No complaints at all. Thank you very much.

This company was so did an EXCELLENT JOB! They arrived promptly and were very courteous and efficient. They wrapped up several bulky items that my sister-in-law did not know what to do with. After they were done, they noticed that the trash cans were full and proceeded to drag the heavy cans out to the curb. Since my siser-in-law has bad knees, this was greatly appreciated. My sister-in-law raved about their kindness!

Did a good job for the most part. a few issues (nicked a freshly painted wall, forgot to attach wheels to the legs of a piece of furniture). They were very quick, the whole thing took just a few hours. Office staff very helpful and professional. I needed to change the date of the move and they handled it with no problems. Would use again.

This is the second time I've used Mabey's - first time back in 2012. The crew of three young men were polite and efficient. They were able to complete the job in 1/2 hour less than the estimate. All of the items, including one heavy piece, were moved carefully. No damage to any items or walls. Hopefully this is the last time I'm moving, but I would not hesitate to use them again. Thank you!

They moved a large piece of furniture they were told not to move (leaving for buyer)...........and did not bring it back, even though asked. They left a load of box materials all over the front porch of the old house; had to be called and asked to remove it.

They were terrific. They were neat, clean, and pleasant. I was extremely pleased by the work performed.

ike and his crew were excellent and very professional. They put things where they were designated to go, no complaints. Couldn't find a better group to work with, and would use them again if needed.

This provider moved several pieces of large or heavy furniture. The move was across town. The moved involved several flights of stairs, and narrow doorways. This provider exemplifies professionalism.

Everything went very well. As discussed above, the carrier representatives at both shipping and destinations performed their jobs professionally and efficiently with courtesy and skill. Mabey's relocation consultant, Dylan Mirarchi, arrived as scheduled and assessed the requirements of the shipment from New York to Dallas, TX. He provided valuable information, explained the process, timing and costs in detail. He was very professional, courteous and knowledgeable. Once we identified the items to be shipped, discussed the packing requirements and agreed on the contract price, Dylan was able to immediately schedule the packing and shipping at a time that was convenient for us. Three packers arrived exactly as scheduled and did a professional job packing the items for shipment. They were courteous, efficient and removed all excess packing materials. That same day the items were transferred to a truck going to Texas and the final delivery wad made within 10 days. Well within the projected delivery time frame. At the destination address the items were unpacked, assembled and located within the house. Again all excess packing material was removed. The receiving of the move went very well. It was professionally and courteously carried out to everyone's satisfaction. No items were damaged or lost as a result of the move.

They performed as promised with all participants performing professionally on both the local side (Mabeys) and the national side (Atlas Van Lines). Communications were great between the estimator, home office and workers on the scene. They helped to make a very stressful situation much more manageable. They were the highest bidder but performed up to the level.

Mabey's did a great job for us on every single encounter we had. From the initial on-site estimate (timely and professional), to our first pack and move and the move in to our ultimate destination. Their pricing was fair (thousands less than the other estimate we got) and the actual price came in well below estimate. They even came back and removed the boxes the same week after we finished unpacking. A really perfect moving experience on all counts.

We had 3 men working. One orchestrated the packing of the pod while the other two did the bulk of the heavy loading out. All went smoothly. We were amazed that they fit everything into the two pods and that they even finished early. I had to pay more to have them work on a Saturday but they were very nice and professional that I wouldn't change a thing.

Mabeys was great. From Marissa in sales to Matt in dispatch to the men who moved us-they were terrific. All of them were patient, helpful, professional, caring and careful with our belongings. I would highly recommend them to anyone.