One Hour Heating & Air Conditioning - Queensbury

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It went well. The sales person was professional and discussed multiple options with "pro's and con's." The installer was excellent, explained the system carefully, and (most important" has responded to follow up questions. On one, he even made a special trip to make sure we understood how to operate the system.

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From my first contact with One Hour to my most recent, I have had nothing but an extremely satisfactory experience. All staff I have had contact with are pleasant, helpful, and professional. When scheduling my appt. for an A/C tune-up, I was given an arrival time window of 8:30 a.m.- 9:30 a.m. on May 8, and Chris arrived at 8:40 a.m. I am the second owner of a 4 year old house. Since this was my first time for HVAC maintenance, I had a lot of questions. Chris took the time to answer all of my questions, and recommended an energy conserving device ($300) to get the most from my system. I chose to have him install it at that time, and he also performed the A/C tune-up. I also joined the "Comfort Club" which offers discounts to members on routine and emergency services this date ($199 for the year which will also cover furnace tune-up in the fall). The first time I used the system after this visit (over Memorial Day weekend), despite the thermostat being set to 70, I awoke to a 55-degree house! I called May 27, explained the problem, and a tech was sent the very same day even though I indicated it was not an emergency. The scheduled time was for "around noon" and the tech (Andrew) arrived at 11:55 a.m. He was here for two hours and thoroughly tested every component (including the black box, furnace CPU, and thermostat) and was only able to recreate the problem I had experienced on the first run-through. After several more trials, he did determine that all components were now functioning as to be expected, and told me he believed it could have been due to either the CPU or thermostat but that all appeared to be well. He also explained what steps I should take if the problem re-occurs to be able to diagnose which component could be the culprit (to save on diagnostic charges in the future). The diagnostic charge for this visit was waived due to it being the first time after tune-up that the problem had occurred which I thought was very, very fair. All in all, I would rate this as the best experience I have ever had with an HVAC contractor in all the years I've owned a home. They are professional, responsive, timely, pleasant, and more than willing to answer any questions. I would highly recommend their services (and have).

My experience was excellent. They were prompt they did a very thorough job. Going over my old unit and what was wrong with it, when I decided to use them they installed a new system very quickly.

They have been responsive on questions and concerns since then, and before the current heating season began they did a tune-up.

The technician was friendly and professional, making suggestions to help with a dehumidifier we have that wasn't related to the job he was doing. We have a plan where we pay a small monthly fee and have inspections twice a year and discounted rates for services.

We have enjoyed dealing with them. They will be here on Thursday for a two day job. I got a call from them yesterday regarding the time they will be here on Thursday. They were here and they signed a contract and we are just waiting for the work to be done. I don't like to say the price. It is a considerable amount. The price is in the ballpark with other companies.