Tiles Unlimited, Inc.

My husband and I knew approximately what kind of tiles we wanted for our master bath and powder room renovations. After spending several hours at a different tile company's showroom, choosing coordinated European-made ceramic and glass tile patterns, then cancelling our entire planned order because 4 of the 7 tiles we selected were, quote: "on a cargo ship somewhere in the Atlantic Ocean", we went to the Tiles Unlimited showroom. What a difference! Our salesman, Joe, was organized, professional, and extremely helpful. As soon as we explained what we were looking for, he showed us a suite of Italian ceramic tiles that we liked very much, then he helped us find 2 coordinating glass trim patterns, ceramic floor mosaic tesserae, colored grout, and matching marble saddles for the doorways. We looked at a few other tile groups in their nicely designed showroom, but we quickly decided to buy the first suite. When we showed Joe some rough templates of the 2 different geometric mosaic floor layouts that we wanted, he did the math calculations for our tile choices' exact sizes, grout spacing, and the 2 bathroom floors' dimensions, to ensure that the patterns would fit precisely and would be centered on each floor area. He modified the template using a CAD program and printed a copy for us to give to our contractor. Very cool, and he saved us (and our tile installer) a LOT of frustration! Since we were on a fairly tight schedule for our planned renovation, we were happy to learn that most of our tiles were in stock in their attached warehouse. Our special-order tiles were delivered less than 2 weeks later, which worked out great. When a third-party tile supplier sent a batch of glass tiles that didn't look good with the others, Tiles Unlimited allowed me to swap those tiles for a different color at no extra charge. They were also very nice about accepting returns of full cases. We had apparently over-ordered 2 sizes of tiles (our fault, not Joe's) and they promptly refunded our payment. Overall, we are thrilled with our 2 beautiful new bathrooms. This company's products are not cheap, BUT you get what you pay for. Their prices are reasonable considering the excellent materials, and are competitive with the prices in the first tile store we went to. My installer even complimented me for choosing thick, solid, high-quality tiles which a masonry bit will drill through cleanly, but will not crack or chip, unlike the typical thin, second-rate tiles sold at Home Cheapo and other big-box stores. We plan to buy from Tiles Unlimited when we do a gut renovation of our kitchen early next year.

Very helpful - good selection and good prices.

I did a whole bunch of research before I went to Tiles Unlimited and I wish I went there first as they just had a great selection, great prices, and excellent service. They not only can help you with the tiles and samples, but the space you want them to design around.

Very good selections, very good advice. Helpful. Good prices. Would definitely use them again.

It is a lovely store. The people were helpful. They ordered what we needed. It was a good experience.

The product was good. They had a good customer service.

We had a good experience from them. They were very helpful in helping us select the tile. Nora, an associate, was very helpful. We would go back there. We did have someone else do the installation.

Their service was great. I only had a picture of the tile on my phone and the guy was so willing to help me. He knew the amount that I would need. I will drive from Brooklyn to Queens because their service is that great.

They have a great reputation in the neighborhood. For backorders they called me when they came in. I only needed 3 tiles and they ordered me a box of 12. They were really good people to work with.

We made changes to our project so we did not end up using them.

They were fine. I had no problems with them. I went back to get more tiles and the guy went out of his way to find everything that I needed. They were very nice.

It was a good experience. They had a good selection and good prices. They had good customer service. I did order too much in one area and my one issue was that they would not take the tile back to restock them.

They were fantastic. Their service was wonderful. They were helpful and they give great recommendations.

It wound up being a good price.

It was a short interaction, but they were very professional.

They were fine and easy to work with. We had no problems with them. Some of their prices were a little pricey, so you might want to shop around.

They were very nice to work with. They worked with you as far as price. They were on the money with measurements and how much we needed.

They were helpful and easy to work with. They had what I needed in stock.

They did a good job.

THIS COMPANY DID A WONDERFUL JOB ON MY KITCHEN TILE. THE QUALITY OF THE JOB WAS EXCELLENT. THE INSTALLERS WERE BUSY AND FINISHED THE JOB IN A TIMELY MANNER.