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Pellet Stove Connection Inc

Fireplaces, Appliance Repair - Small, Appliance Repair

About us

Pellet Stove Connection, Inc.

Business highlights

34 years of trusted experience

Services we offer

Pellet stoves, gas fireplaces sale, installation, repair & venting.

Services we don't offer

Gas hook ups.

Amenities

Senior Discount

10%



Accepted payment methods

Check
Financing Available

Reviews

4.99 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
0%
3
0%
2
0%
1
11%


Rating CategoryRating out of 5
quality
5.0
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-9 of 9 reviews

Jayson A.
03/2024
5.0
fireplaces
  + -1 more
Ray and his son were fantastic! I called them early in the week and had an appointment that weekend! They were very clean and caring about other peoples property
Description of Work: Pellet stove service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy M.
12/2017
5.0
fireplaces
  + -1 more
Mr Hart and his son were wonderful. They arrived on time, determine the problem and performed necessary work efficiently and professionally. They are my go to service company for everything related to pellet stoves
Description of Work: My pellet stove was no working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy M.
12/2017
5.0
fireplaces
  + -1 more
As always excellent
Description of Work: Clean and maintenance of 2 pellet stoves

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eugene D.
10/2015
5.0
fireplaces
  + -1 more
Everything went very well during the repairs made. They were very professional and informative of inquiries by the homeowner. The actual appointment was made directly to the company by telephone upon the receipt of a timely return call. Being new to Angies' List I wasn''t aware of the notification process, which should have been made through my AL account. Thank you and very pleased to be a member.
Description of Work: Resolved a pellet stove vent problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Thomas F.
01/2015
5.0
fireplaces
  + -1 more
Ray recommended a new stove model. I did some research and decided to purchase the stove from Ray and have him dispose of the old stove and instal the new one.
Description of Work: Inspected pellet stove. Stove had a short in its electrical system. Ray attempted to locate the short . It was determined that it may be in the wire harness. Ray obtained a price on a new wire harness the following Monday. It was determined that the parts and labor cost would not be worth saving the stove since the stove had had major repairs since it was installed 7 years ago. It was purchased from a well known store in Poughkeepsie. It has been nothing but problems and required hundreds of dollars in repairs every year.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Mike H.
08/2013
5.0
fireplaces
  + -1 more
Everything went well, we have been using Ray over the years he has always been prompt, professional and reliable.. His company name is Pellet Stove Connection.
Description of Work: Clean Stove and replaced part, stove was shutting down.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Mike H.
12/2012
5.0
fireplaces
  + -1 more
I knew Ray from when we purchased our stove 15 years ago and unfortunately had lost connection over recent years. It was on Angie's List that I was pleased to find his contact information (new phone number) as usual am extremely pleased with the work performed.
Description of Work: Cleaned/serviced pellet stove

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Carol F.
11/2012
1.0
fireplaces
  + -1 more
bad
Description of Work: day before Thanksgiving and my pellet stove has stopped feeding fuel. My only source of heat so I turn to Angies list to find a local person who does pellet stove repairs. I call the number for Mr. Hart at 8 am and leave a message. Its now 11:18 am and no return phone call.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Pellet Stove Connection Inc
Customer, In responce to your review I would like to clarify a few items. I have been in the pellet stove business for 22 years. I am sorry that we were unable to respond to you within the 3 hour and 18 minute time frame that you allowed for me to call you back. Unfortunatly I do not make return calls during the daytime as I am out of my office working on other customers stoves and issues. For the record I did in fact call you back Wednesday evening when I did get back to my office and talked to you personally about your stove. You stated your son looked at the stove with you, it was not feeding pellets and that you were waiting for your husband to come and he would clean it on Thursday. We did in fact set up an appointment for Friday between 1 - 3 pm if you needed for me to come by and that you would call if I was needed. I never heard from you and can only assume that yor stove was dirty as I suspected and you were able to get it working. I was suprised to see your negative review today as I did not get the impression from our phone conversation that there was a problem or that a 3 hour and 18 minute window was a lengthy period. As one can imagine this is a very busy time of year and people should think about the maintenance of their stoves in a more timely fashion, by doing so earlier in the year you might not have to wait for an appointment to repair your stove when you need heat the most. Respecfully Ray Hart Owner Pellet Stove Connection Inc. 845-724-3262

Jose C.
09/2012
5.0
fireplaces
  + -1 more
I live in a townhouse community where many residents have wood pellet stoves. When I had one installed, I asked for recommendations for pellet stove cleaners. Everyone recommended Ray Hart. Typical me, I called someone else (off of Angie's List) the first year. Big mistake. The guy did a decent job, but he complained about how hard the work was the whole time. And all he did was stand around while his employee did the work. Pitiful. This year, I called Ray Hart and he did a great job. My wife, who is a clean-freak/perfectionist, raved about how Ray went right to work (no extravagant conversations), he was meticulous and he cleaned up afterward. We have had allot of different contractors at our home and my wife has not been happy with most. She has a good instinct for people. She really liked Ray's professionalism. Ray Hart will be my pellet stove cleaner for life. No need to look elsewhere.
Description of Work: Annual cleaning of wood pellet stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

    Contact information

    unknown, Poughquag, NY 12570


    Service hours

    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    8:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Fireplaces,
    Appliance Repair - Small,
    Appliance Repair

    FAQ

    Pellet Stove Connection Inc is currently rated 4.9 overall out of 5.

    Monday: 8:00 AM - 8:00 PM

    Tuesday: 8:00 AM - 8:00 PM

    Wednesday: 8:00 AM - 8:00 PM

    Thursday: 8:00 AM - 8:00 PM

    Friday: 8:00 AM - 8:00 PM

    Saturday: 8:00 AM - 4:00 PM

    Pellet Stove Connection Inc accepts the following forms of payment: Check,Financing Available
    No, Pellet Stove Connection Inc does not offer free project estimates.
    Yes, Pellet Stove Connection Inc offers eco-friendly accreditations.
    No, Pellet Stove Connection Inc does not offer a senior discount.
    No, Pellet Stove Connection Inc does not offer emergency services.
    No, Pellet Stove Connection Inc does not offer warranties.
    Pellet Stove Connection Inc offers the following services: Pellet stoves, gas fireplaces sale, installation, repair & venting.
    Gas hook ups.

    Contact information

    unknown, Poughquag, NY 12570


    Service hours

    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    8:00 AM - 4:00 PM