ASHLEIGH'S HEARTH & HOME INC

I was livid! I ask "just what do you do, then?" "Oh we clean chimneys, furnaces, and inserts for people who buy from us! Our fireplace was placed in when we built the house 9 years ago now. "What you are saying, then," I asked the woman on the other end of line, is" you don't want to even look at our situation, even if it turned into a new sales for you?" Her clear answer was , "No!" And she hung up! I was never so annoyed at a merchant in my life! When we travel past the store, both my wife and I avoid looking at it. It may have burned down for all I know! Don't care!!!

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When I got it home my husband and I had to cut the plastic away in order to unload it. We carried the smaller box into the house and put it in the master bedroom where it is going to be installed. The larger box was much heavier so we had to open it and carried all the pieces individually up to the bedroom. The items in that box were in perfect condition, but frankly the box looked completely undisturbedifferent and I find it hard to believe it had ever been opened. We didn't get around to installing it until about 2 months later. When my husband opened the smaller box containing the actual fireplace he discovered it was seriously damaged, and appears to have been crushed by something heavy being placed on it. (My husband is a structural engineer). When we contacted Ashleigh's they refused to do anything, insisting that they had inspected it, I had signed that it was in new condition and that it looked like it had fallen off a truck. I pointed out that I was never given the opportunity to inspect it myself and was forced to rely on their representation, that it did not look like it had fallen off a truck and that they loaded it onto my truck so that would be their responsibility if in fact that is what happened (which is NOT the case). They also pointed out we had picked it up 2 months ago. I argued that their reasons for not helping us would be the same if I'd called a week later so that was just nonsense. They absolutely either knew it was damaged when they loaded it or they never inspected and just lied about it because they are apparently supposed to inspect in order to have any recourse.

It went very well. The 2 men who did the installation were very professional and helpful. They were very patient and answered all of our questions. We would absolutely recommend Ashleigh's Hearth and Home to family and friends.

We did not have Ashleigh install the fireplace. We had a reputable gas company install the unit. In November 2013 the fireplace did not work for the Thanksgiving holiday. I called Ashleigh in the beginning of December to set up an appointment to come and diagnose the problem, for a ridiculous amount. They promised to get back to me. After several more phone calls and no call backs we decided to call a gas technician that was recommended to us. In the end, we had our fireplace working for the Christmas season and our bill was 75% less than was quoted for the service call.