Hefferin Tree & Landscape Contracting Inc

Had to call twice before I received a call back. Then was told they would give me an estimate the next day as they would be in my area. They would call the following day before they came. They never called and never came. Very unprofessional.

Perfect service! The crew did an excellent job with the clean-up as well.

Excellent work and communication. Trees look great. Yard cleaned up after also.

They worked quickly and cleanly. After they left, I noticed 2 things were not completed. I called the owner and he sent 2 men back that afternoon to complete the job. I was happy with his responsiveness and had all of my work done in 1 day.

Great - tree looks healthy and thriving. Were careful of plantings while working and cleaned up everything. Good people :-)

Frank Hefferin and his crew did an excellent job each time in contrast to the two companies that left my yard looking like it had been bombed. I attribute this to the fact that the company's principal, Frank Hefferin, has an encyclopedic knowledge of all plant life (including growth patterns and diseases) and the animal life that depends on it. He also has excellent and obviously expensive equipment; a hardworking and well-trained crew (including a son who may have acquired some of Frank's knowledge via osmosis and similar education); and an aesthetically sensitive eye. Frank Hefferin is both a scientist and an artist. In addition to timing the pruning and tree removal so that the work was done at the times of year that were best for the trees and shrubs, as well as for the animals depending on them (when they could safely find new homes and food) - he also left my yard looking good. The pruning was done in a manner that enhanced healthy and future growth while also making the remaining vegetation pleasing to the eye. He left my property as clean and good condition as could be expected under the circumstances. The Hefferin Tree & Landscape Contracting Inc. is well managed and does excellent work. I definitely recommend the company to other property owners.

I was extremely happy with the work this company provided . They made sure we were highly satisfied with the work and provided high quality and professional services . They also were extremely knowledgeable . I would definitely call them again .

I call Hefferin Tree & Landscape Contracting Inc for an estimated on a small job, he said he will come this week, I told him I don’t live there and he must call me 30 minutes before he come. I then received a few other estimated and like one of them very much, I hired them, they came the next day and while the crew was working Francis Hefferin drove by the house WITHOUT CALLING ME and became enraged by not getting the job, he told me he was going to call the village to report the work in progress, which he did, the village came, the worker explain he was there the trim the overgrown branches that was over the house, and remove bush and shrub that was over grow and half dead. The guy was enraged he could not stop cursing at me, he then came out of his white truck and try to hit me, I was in my car and had to move forward quickly to avoid getting hit, he them, went in the back of his white truck and pick up a fork and want to hit me with it, he keep cursing and said come over here, I didn’t because he was out of his mind. I call the police and report the incident, the police call him but he didn’t pick up, so, the police left him a message to call them and to leave me alone otherwise he will be arrested.

He returned my call and I was running for a meeting so had to cut the conversation short and I told him that I will call after a little while. I left several messages for him and also sent him an email but he never called back.

He never called Work not performed

We have made numerous attempts in the last year to contact this provider by his cell phone, work phone and and email address he provided. He will call back, but would never set up an exact date and time as to when he would come to do the survey. He always states that he needs to "check his schedule and will call you back", but never calls back to set up an appointment. This has been going on since the beginning of the year and he has still not done the survey that we paid for through Angie's List. Upon looking at his business website, he now offers this service at no charge, but has said this was a special that was only offered on Angie's List, when we originally paid for it last year. The last time I spoke with him, he was trying to blame us for not doing the survey when we are constantly contacting him to set up the appointment. He also always has an excuse why he cannot give you an exact date and time and has to get back to you with an appointment. This is completely unprofessional that we have to chase after him to do the service that he has been paid to do already and has never done

We have used Hefferin Tree Services and worked with Frank and his team of professionals for over 15 years and across 2 different homes. He has helped us remove very large trees and branches, preemptively pruned trees so they would be healthy and storm resistant and has guided us as to the best techniques to use to save mature trees when possible. Thanks to his help, we had no damage to our home when recent superstorms caused similar trees to fall or drop branches on neighbor's homes due to a regular program every few years of prevention. We rely on his skill as a arborist and his knowledge of native plants and local conditions. Frank surveyed the property and made recommendations as to which trees could be saved or just pruned. We collaborated on a scope that made sense given the risk and budget. He is honest and lets us know the difference between do it now, vs do it within the next 2 years vs you don't have to do it. As always, Frank put us in the schedule where it made sense given others ahead of us due to earlier request or recent emergencies. He responded in a timely way, calling to let us know when he would be at our home. His team was professional, used safe practices, and cleaned up on time. We are happy with the job and would recommend Frank and his team without reservation.

I purchased a big deal for them. I got a refund back because he didn’t honor it. I used his services but not through Angie's List. The dates were incorrect with Angie's List. I got a refund through Angie's List on his product. But I did use him paying out of my own pocket because he was the lowest offer. His services were great. I just wish he had honored the deal because it would have saved me at least $200. He did tell me that his deal for Angie's List was only exclusively for the winter time and not for the spring. I said fine. I already purchased the deal through Angie's List. I called Angie's List to give me the refund. I explained to them, and everything worked out in the end except that I paid a little more money than I thought I would. The job got done; I was happy for the services. It was excellent. He was good. With any contractor doesn’t matter what job they do, it's always a hassle following through with them and getting them to come on a certain day. But besides that, he was fine.

Great, Frank Hefferin and his team was punctual, professional, did a beautiful job and cleaned up all debris. I highly recommend them

This is the second time I have used their services, both times went well. Two (2) of the trees were tall and close to the home which required caution. They did a good job and a proper cleanup.

Frank reached out to scope the work immediately and even right after a Spring Storm, was able to get me scheduled that week. Rob showed up with his team and they were all over the trees pruning them back and removing all dead and sick limbs to allow the tree to live well past it's 25 year lifespan. I will bring them back as required to maintain the trees and in worse case remove when required. I would recommend them in a heart beat for Tree Services. Very professional and great work, including the cleanup.

Said he was no longer honoring the deal through Angie's List. But we are still going to use this company to do the work.

Left countless unanswered voice mails. I'm going to be asking Angie for my money back. I never want to hear about this company again!!!

Having survived a neighbor's tree through my roof during Storm Sandy, which Frank removed quickly and carefully to not damage my other trees, I now have him inspect all of my trees and neighbors' trees each fall. He is reasonable, professional and timely.

Two men spent entire day during the cold weather pruning large oak tree. They didn't break for more than a short lunch break. Never asked to use bathroom. Excellent work. I was amazed to see the worker climb so high and stay up in a 100 foot tall tree for an entire day checking and pruning every branch. Good work - Hefferin is an aborist and tries to preserve the trees rather than just cut them down. He cares about the beauty and health of trees in our neighborhood.

I called them for an estimate twice and was twice blown off. Their customer service is terrible-they have no idea how to treat would be clients.My mother had been complaining that some of our trees and bushes seemed "sick" and asked me to take care of it. My friend, whom I trust implicitly, recommended Hefferin Tree; because of that, in my mind it was almost a done deal before I even called. I made contact with them, left a message and was called back by a man from the company who said he'd get back to me about coming by to take a look. I never heard back from him and gave them another call about a week and a half later, specifically asking why. I was promptly contacted by the owner of the company at about 7:30 AM the next morning, and he assured me that his spraying/pesticide guy would be in touch shortly. I gave them a 2nd chance and waited 5 days, despite my misgivings, before finally giving up. I just don't understand the point of blowing people off like that. Granted, my job was fairly small, but had they done the work well, it could've led to bigger jobs and recommendations on my part to family and friends. Now all they have left to show for this interaction is a negative review by a disgruntled former potential customer.

I had a feeling that we were going to get a bad storm so I hired them to come and prune two large trees on my property. As a result of their work when Sandy came I had no damage from these trees. They were good and informative; told you how and when they were going to do their work. They went above and beyond and I will be using them again.

Frank showed up with his team and did an excellent job. You can't go wrong with Hefferin Tree Co.

Hefferin Tree Service did the complete job in a couple of hours and cleaned up all the mess. I would definitely use them again and would recommend them to anyone in need of their services.

they came when promised, finished on time and very professional