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WOOD & GLASS SHOP

Windows, Doors, Boats,

About us

Established in 1994, now locally owned and operated. We are a small business with limited employees. We strive to sell only quality products and do quality work for affordable prices.

Business highlights

31 years of trusted experience

Services we offer

Windows (Earthwise, Galaxy, Trimline), Glass, Specialty Glass, Insulated Glass Units, Safety Glass, All Glass Tables, Showers, Plexiglass & Lexan, Wood Working, Carpentry, Doors(Therma-Tru) Screens, Pet Screen

Services we don't offer

We do not service automotive!

Amenities



Accepted payment methods

Check
Discover
MasterCard
PayPal
Visa

Reviews

4.88 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
13%
2
0%
1
13%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.8
responsiveness
4.8
punctuality
4.6
Showing 1-8 of 8 reviews

Ann Marie M.
08/2013
5.0
boat sales, glass repair, replacement windows
  + 1 more
They are all very timely and professional. The service is good. I really like their service especially compared to another provider I used.
Description of Work: They more recently fixed my window in the basement quickly. We have used them over the last six years. They have done various window work. They have also replaced the windshield on my boat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donald M.
08/2013
5.0
replacement windows
  + -1 more
The service was good. They are close by, reasonably priced, and a local company.
Description of Work: They replaced our basement windows.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charles H.
08/2013
5.0
replacement windows
  + -1 more
They were courteous. They did not try to sell us any extras or anything we did not need. It was cost effective and the price was explained well in the estimate. They were a very good company to work with and they did an excellent job!
Description of Work: They repaired a window by our fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas M.
08/2013
3.0
replacement windows
  + -1 more
The experience was fine.They were on time and provided a quote. The price was high to just replace the glass, so I replaced the windows myself.
Description of Work: They gave an estimate to replace windows.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Bella M.
08/2013
1.0
replacement windows
  + -1 more
I continued to call them and finally contacted them. They ordered the glass and never followed up. I had to continue to call again. Finally, they called me back and tried to reschedule for Thanksgiving. I told them I had company in town and it would not work. I explained I wanted the work done before it got too cold. I had to continue to call. They finally called me back around January and February to start the work I told them absolutely not because it was too cold outside. I told them I would call back once the weather gets warmer. I followed up in Spring explaining I was ready for the service. The owner said they gave away the glass because I could not make up my mind. I was very frustrated. The owner then said, "Listen girlfriend". I found that very offensive and unprofessional. It was really bad business practice. I canceled the service and did the work myself. My neighbor also used their service and he was not pleased. I would not recommend them to anyone.
Description of Work: They were supposed to change the window panes in my window. I had an old picture window and I wanted to change the pane.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from WOOD & GLASS SHOP
This is unfortunate that we have such a bad review. We tried to accommodate this customer as best we could. We ordered the glass for her and when it arrived and we had no response back, finally in mid November we got a response. First it was Thanksgivingas excuse, then I tried again in December and it was the Christmas tree was in the way, we agreed to contact the first week of January. I called on Jan 8th, and she said she would have to wait off until spring because its too cold, she wasnt quite sure of work. I asked at that point for a deposit to cover the cost of the glass and she refused as it "wasnt good business practice to pay a contractor before the work was done." Finally in April or May she contacted us again and we had told her we found another customer with an identical window in which we sold the glass to at a fraction of the cost to help recoup the cost we spent dealing with this customer. At the time we were also very busy and told her we would not be able to help her at the moment. We did however offer to order new glass if she did not want to wait and have another contractor do it. At that time it was the last time we had heard from her.

Judith D.
08/2013
5.0
replacement windows
  + -1 more
Efficient and well done
Description of Work: Window siding

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

David G.
08/2013
5.0
doors
  + -1 more
unknown
Description of Work: They installed a shower door. The service was excellent.
Rating CategoryRating out of 5
Yes, I recommend this pro

Denise L.
07/2013
5.0
replacement windows
  + -1 more
Install went very well. They guys are very personable, and professional. The only mess left was a little sawdust. They took all the debris with them. I do have more windows that will need to be replaced, and I would definitely use them again. Great job.
Description of Work: Installed 2 windows. 1 in kitchen , 1 in bath. Had to remove very old aluminum crack type windows, and install new vinyl windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$830

Response from WOOD & GLASS SHOP
Thank you for your gracious review! When you are ready to do anymore windows please let us know, we would be very grateful to help you further!

    Contact information

    61 CHAMPLAIN ST, Plattsburgh, NY 12901

    www.woodnglassny.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Windows,
    Doors,
    Boats,
    Glass and Mirrors,
    Skylights,
    Siding,
    General Remodeling,
    Plumbing,
    Egress Windows

    FAQ

    WOOD & GLASS SHOP is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Saturday: Closed

    WOOD & GLASS SHOP accepts the following forms of payment: Check,Discover,MasterCard,PayPal,Visa
    No, WOOD & GLASS SHOP does not offer free project estimates.
    Yes, WOOD & GLASS SHOP offers eco-friendly accreditations.
    No, WOOD & GLASS SHOP does not offer a senior discount.
    No, WOOD & GLASS SHOP does not offer emergency services.
    No, WOOD & GLASS SHOP does not offer warranties.
    WOOD & GLASS SHOP offers the following services: Windows (Earthwise, Galaxy, Trimline), Glass, Specialty Glass, Insulated Glass Units, Safety Glass, All Glass Tables, Showers, Plexiglass & Lexan, Wood Working, Carpentry, Doors(Therma-Tru) Screens, Pet Screen
    We do not service automotive!

    Contact information

    61 CHAMPLAIN ST, Plattsburgh, NY 12901

    www.woodnglassny.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed