Rogers Service and Repair

Only thing I can say about Roger, is if you talk to him, record all he says on your phone of all he'll do. He damaged ruined, not one but two, very expensive chimney caps, they cut through the wrong chimney cap. Cutting a hole in the wrong one first, then patched the hole without telling me. After several months of the old boiler sitting in the basement, he did show up alone and had to disassembled it in my basement so he could carry it out. His last trip up the stairs, the extremely heavy part caught on the top step and broke the stairs and he promised to fix all the items.When we had to call him due to boiler not working He told my wife and I, he would be back in the spring to install the right screen, replace cap to correct. I emailed him on 6/29/2020 about the promises he made, again a few months ago, when our boiler stopped working after about 18 months, too soon after about 5 grand spent. He denied ever telling me he'd make it right! he actually lied right to my face about using steel wool for the boiler vent! I had asked him if it would of fallen in the pipe, would it hurt the boiler? he assured me, if it did fall in no harm would happen. I asked a local supplier and they told me it would clog up the vent!!!! All I did was email him to see when he was coming to fix the issues. He emailed me and told me he never said or did any of that? When I questioned him again, he said he would send a check for a new cap, of course never rec'd. I mentioned going to small claims for the expenses I am occuring, he emailed me back and told me he will call the police for harassing him?? After talking with my wife, I decided it was not worth it, unless the boiler gets clogged. I went and bought the right screen, after installing it, there was no way it was going anywhere. He along with everything else, said I must have hired someone else who did it wrong. So he was going to counter sue me for defamation. He did say he had medical issues and handed over the business to his son. I'm leaving it as it stands, it's been an upside down world so far in 2020. So things are not going right for most people right now. This is a public forum to express my experience with this company,, along with all notes emails and photos if anyone needs to contact me. Roger, please don't threaten me about this review and experience. It can only be taken down by me. Sorry about any medical issues you are facing, your companies insurance company would of taken care of these issues, along with paying expenses, this is why having business insurance is a must for all businesses. Best of luck UPDATE.7/29/2020 3 weeks ago I wrote above, since then we discovered damage to the concrete and tile had fallen into the attic. This was probably the way they inserted the PVC up the chimney. Along with the other damage he did to my property, noted above. Now have no choice but to get an estimate and take his company to small claims court. Please be cautious on whatever he does in your house, record on cell phone entire conversation, either in person or on the phone. He'll lie right to your face. I asked him if I could contact Chad who did 90% of the work. He'd said he doesn't work for him. He did send an email saying he talked to Chad and he said they never did any of that!!! refused to give me his number. Waiting for Covid to subside, have damage report, can't wait to see him lie under oath........He sells Generators now, hope you never have to use it??.

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He is very accommodating and will work with any budget. He is very understanding of the costs of his services. He is on call 24 hours. He is neat and clean and does fantastic work. He can do many types of services and if he doesn't do the work, he can refer you to someone that can.