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Top Lock Locksmiths & Security

Locksmiths, Home Security Systems

About us

Top Lock Locksmiths and Security is a family-owned and operated business. We were featured on NBC's TODAY show for our honest locksmith practices. We provide residential, commercial, and automotive locksmith services. We service, Nassau County, Suffolk County, NYC, Queens, Brooklyn, Bronx, Staten Island, Westchester County, Hartford CT and surrounding cities. Visit our website at https://www.toplockny.com

Business highlights

13 years of trusted experience
Emergency Services Offered

Services we offer

Locksmith, Key Duplication Service, Lock installation, Lock replacement, Lost Key, & Chip Keys.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.777 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
8%
3
1%
2
3%
1
9%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.7
responsiveness
4.6
punctuality
4.6
Showing 1-25 of 77 reviews

Michael S.
07/2020
5.0
home security systems
  + -1 more
Very professional, neat and clean job well done one day after my call.
Description of Work: Replaced difficult to remove broken entry door knob & lock

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Top Lock Locksmiths & Security
[Member Name Removed], Thanks for the great review! We appreciate your business!

David V.
04/2019
4.0
locksmith
  + -1 more
I had to explain what I needed to three different people- other than that - everything was taken care of
Description of Work: Latch on door knob replaced

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$140

Alan M.
01/2019
1.0
locksmith
  + -1 more
I emailed an inquiry for the replacement of a bunch of locks on my new home. I got a prompt call from Matt asking for more information which I provided. Matt got back to me saying he would have a quote for me the next day. 8 days later and several follow ups on my part and never heard back from him.
Description of Work: Replacement of Multiple locksets

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Tom F.
07/2018
5.0
locksmith
  + -1 more
Locksmith came, quickly accessed the situation, advised me of three options to address the problem including price estimates. Once every thing was explained, I made a choice and he proceeded to replace the broken latch with a different type of lock and knob. Very satisfied with the quality, promptness and professionalism of the locksmith.
Description of Work: Lock with handle replaced on front entry door

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from Top Lock Locksmiths & Security
[Member Name Removed], Thank you for your review. We appreciate your business!

Melissa D.
06/2018
5.0
locksmith
  + -1 more
I was locked out of my house.. Found these guys on here. Amazing service. Fast and reasonably priced. Got my 10 percent discount because I belong to Angie's List. Thank you!
Description of Work: locked out of my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$92.33

Response from Top Lock Locksmiths & Security
[Member Name Removed], Thank you for your review! We appreciate your business!

Maria M.
09/2017
1.0
locksmith
  + -1 more
I called many times, tech was supposed to call me back-never did. Went to address listed, they moved. I showed up at new address tech was to meet me-never did
Description of Work: Car lock fob needed a replacement.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Top Lock Locksmiths & Security
[Member Name Removed], Sorry you had this experience with us. We did move in May of 2017. I always have a locksmith at the shop. Please give me a call so we can discuss. Thanks Matt

Karen D.
08/2017
5.0
locksmith
  + -1 more
They arrived within the 40 minutes hey said they would. The technician was talented, resourceful and did an amazing job.
Description of Work: The mortise lock on our bathroom door failed and locked my sister inside the bathroom on a Sunday morning!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Josh L.
08/2017
1.0
locksmith
  + -1 more
Never showed up. I would not trust such an unprofessional service like this with the keys to my house. After 20 mins of waiting i called to check up and i was assured that they were close, i was next on the list and that i would be updated with their progress. After 2 hours of no show, i had to be the one to reach out again at which point i cancelled.
Description of Work: Re-key locks

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Andrea A.
06/2017
5.0
locksmith
  + -1 more
Great! They were quick and efficient and the price was very reasonable.
Description of Work: Needed a new lock installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Jerome L.
06/2017
5.0
locksmith
  + -1 more
They did a great job - explained everything, installed all same day as estimate. I would hire again.
Description of Work: Installed new keypad deadbolt, changed locks in new house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laura S.
05/2017
5.0
locksmith
  + -1 more
That was good. The price was fine. I would use them again.
Description of Work: Changing a lock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Zwannah T.
05/2017
5.0
locksmith
  + -1 more
It went very well, he came right on time and the work was done quickly and flawlessly.
Description of Work: New cylinders replaced on 2 doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Gail C.
04/2017
5.0
locksmith
  + -1 more
They were very good. In fact, they helped me solve another problem I was having with my window lock. Very efficient and very friendly. The young man that came out was named Vinny and he was very nice.
Description of Work: They changed the front door and back door locks.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185.74

Paul B.
04/2017
1.0
locksmith
  + -1 more
I scheduled estimate. Person came to house for estimate. I never heard from them again. No phone, no email, nothing. I called their competitor and had them do the work.
Description of Work: Needed several new quality locks installed in house.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,818

Response from Top Lock Locksmiths & Security
[Member Name Removed], An email was sent to you on 3/13 less than 24 hours after Stu came for the estimate. I personally called the number we had in our dispatch system 5 times over a two week span, and left 4 voicemails. The last time we called your voicemail box was filled. Its all documented in my system. I also just called you now and i got your voicemail. If you don't answer your phone the 5 times I call I assume you did not want the job done. See below: 3/13/17 ESTIMATE 3 REPLACED LOCKS 1 REKEYED LOCK **Matt sent estimate 3/14 8:31 am** **3/15- 9:15am- Matt called-left voicemail **3/16- 11:03am- Matt called- left voicemail **3/20- 12:43pm- Matt called- left voicemail **3/24 9:12am- Matt called-left voicemail **3/28 11:10am- Matt called- voicemail box full- could not leave voicemail **Cancelled job 4/3** sent estimate 3/13- called-no answer

Chantal T.
03/2017
1.0
locksmith
  + -1 more
The provider broke my lock refuse to take action. Before the gentleman came to my house the lock was working. After they left the knob is loose and I never had a problem with the lock. The garage door is now my issue.
Description of Work: Re-Keyed lock in the front and side door.

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

$286.73

Response from Top Lock Locksmiths & Security
The customer requested her locks to be changed. I had a previous deal on angie's list that must have expired.. Rekey 4 locks for 185 dollars. She only had 3 locks, we offered to install a lock that she had on site as the fourth lock so I can honor that deal. We also installed a deadbolt (top lock) for $125 which is significantly discounted. 125 is a fair price for a deadbolt installed. In regards to us not showing up- that is just false. We were running late and I personally called her. She said she wanted to cancel. I said if you want to cancel that is fine, i am truly sorry that we are running late. To save the service I will offer you a 15% discount in addition to my Angie's List deal (i combined two offers for her 185 for 4 lock and 15 percent off the grand total). She was fine with that. We arrived on time and got the job done. She then stated we broke the garage door lock. The spring is broken, it doesnt automatically lock, it has to be manually locked. There was no way us remove the rim cylinder to rekey it broke the spring. Its physically impossible

Marsha K.
03/2017
5.0
locksmith
  + -1 more
He was punctual and very professional. Not only would I recommend them but I wrote a wonderful review on my social media group. Would use this company again by far the best.
Description of Work: Inside garage door lock.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jonathan W.
01/2017
5.0
locksmith
  + -1 more
Purchased the $100 for $150 of services through Angie's List. Vin was running a little late but called and apologized. There was a little confusion about the Angie's List purchase so he had to call the office. Other than that it was fine. He was personable and ran through different pricing options for services and did everything very quickly. Thank you.
Description of Work: Re-key locks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Vince F.
01/2017
5.0
locksmith
  + -1 more
Went great. Showed up when promised. price quoted matched. will do business with again. I have nothing bad to say about TopLock and if you knew me you would be shocked !!!!!
Description of Work: Fixed a key broken in the lock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$232

Response from Top Lock Locksmiths & Security
Thanks so much for your feedback. We appreciate your business -Matt

Maria A.
12/2016
5.0
locksmith
  + -1 more
The Tech "Ricky" was very professional, friendly on time and Informative. He fixed our problem and made us new keys. It was a stress free service.
Description of Work: Our storm door lock was stuck and would not open.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$134

Linda B.
11/2016
5.0
locksmith
  + -1 more
TopLock is a top performer! I thought the handle needed to be replaced, but they repaired it (good as new). They also repaired a tricky lock and a loose lock for a total of three jobs for less than the handle replacement would cost!!
Description of Work: i needed to have the handle on my storm door repaired/replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$160

Rachael G.
11/2016
5.0
locksmith
  + -1 more
This company was completely professional and responded immediately. No games with pricing. I let them know when I called that I found them on Angie's List and asked if they would honor the coupon. They provided the pricing over the phone which was what other companies would not give me. Ricky arrived and worked above and beyond the call of duty. He was there for changing my cylinder lock but helped me with getting my screen door to shut. He told me which screen doors to consider at Home Depot and advised me regarding safety for hurricanes and avoiding rust due to living so close to the ocean. He also gave me a price for fixing the hinges on my front door. I would definitely only use this company for ALL of our future needs. I also hope that Ricky will be the one to return since he was so pleasant and had no issues with my two dogs trying to lick his face.
Description of Work: I needed my front door locks changed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Emily D.
09/2016
5.0
locksmith
  + -1 more
Company responded quickly and did a great job at an affordable price. Technician was also super sweet to my inquisitive puppy
Description of Work: We needed a quick lock change due to lost keys. .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$110

norman A.
08/2016
1.0
locksmith
  + -1 more
It never got to go. No service was available.
Description of Work: They had a coupon but they were never available to do the service, said they would call back, never did. I had called multiple times. They kept me hanging.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$65

jeanne M.
07/2016
5.0
locksmith
  + -1 more
Great! The technician was knowledgeable, quick and thorough. He came on time and he was courteous. They have my recommendation.
Description of Work: Needed 3 locks to be re-keyed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael G.
07/2016
5.0
locksmith
  + -1 more
Service was quick and professional. Staff was very knowledgeable And courteous Will definitely recommend to friends and family
Description of Work: New key fob for a town and country

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

11 Sheer Plz, Plainview, NY 11803

https://www.toplockny.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Locksmiths,
Home Security Systems

FAQ

Top Lock Locksmiths & Security is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Top Lock Locksmiths & Security accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Top Lock Locksmiths & Security offers free project estimates.
No, Top Lock Locksmiths & Security does not offer eco-friendly accreditations.
No, Top Lock Locksmiths & Security does not offer a senior discount.
Yes, Top Lock Locksmiths & Security offers emergency services.
Yes, Top Lock Locksmiths & Security offers warranties.
Top Lock Locksmiths & Security offers the following services: Locksmith, Key Duplication Service, Lock installation, Lock replacement, Lost Key, & Chip Keys.

Contact information

11 Sheer Plz, Plainview, NY 11803

https://www.toplockny.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day