Residential Property Maintenance Inc

He came right away, did a great job, and cleaned up after himself.

Do not hire Jim Lembach /Residential Property Maintenance Co.. He is physically aggressive, threatening, reckless, dangerous, and unable to control his temper and he lies. I have had several frightening encounters with him over the passed two years. Residential Property Maintenance owned by Jim Lembach was hired by Z Property Management Co. to plow the private drive we live on. We pay dues to a Home Owners' Association, which in turn gives Z Property Management the power to accept bids, award contracts and use our dues to pay the contractors. We also, as a matter of convenience, hired Residential Property Maintenance to plow our personal driveway. There is a large wooded common area in the center of our circular private drive that is large enough to hold all of the snow that is plowed off the road. The plow driver from Residential Property Maintenance began to push the snow from the road several feet up onto our property. This was unnecessary. The plow damaged our grass and knocked over our stone garden. I complained the the Home Owners' Association's management company, Z Management Properties. The driver continued to do this after my complaint. One morning I saw him driving up on our property with the snow. I went out to speak with him while he still had his wheels on my grass. I asked him to stop and explained why. He yelled at me out of the truck window in an angry and threatening voice. "Its only crumbs lady, what do you expect me to do with the snow, I can't be bothered with this." He then told me to shut up and go back in my house. I again called Z Properties Management to complain. One afternoon a friend was backing out of my driveway. We had waited for the plow to finish the private drive so she would be able to pull out. The plow was stopped in the road one house down. Each time she tried to pull out, he backed up at a high rate of speed, stopping just short of hitting her. She was terrified and so was I watching this. I finally managed to signal her to try to go in the other direction. When she was able to escape, he took off at a high rate of speed. I complained to Z Management Properties and the Homeowners' Association Board. Jim called me to apologize for that person and to tell me he had other complaints about him and that he had been fired. He lied. In was in fact Jim behind the wheel and threatening voice, but I did not realize this at the time. A few weeks ago, I pulled into the private drive. I saw the plow working. I stopped my car two houses down to allow him to finish. He backed his truck up at a high rate of speed, stopping just short of hitting my car. I was terrified and was fumbling to get the car in gear and move. He finally came speeding backwards and just short of hitting me, swerved around my car and flew down and out of the private drive backward. He had succeeded in terrifying and intimidating me with his aggressive behavior once again. On 2/12/2012 at 6:30 am, I saw the plow once again drive up on to my lawn. I went out to speak to the driver. I tried to get his attention by waving. At this point he was down the road from my house. He did not stop until I fell. I went to the driver's side window. I reminded him that we had asked him numerous times not to do that. I also spoke of his reckless intimidation with his truck. He replied, "lady its crumbs of snow I'm putting on your lawn, shut up and go in your house, I'm tired of this insanity." This was the exact phrase used by the driver Jim claimed he had fired. I asked him if he was Jim. He said yes and jerked his truck forward. He slammed on the brakes, jumped out of the truck and held his arms out wide and came charging toward me. He stuck his face close to mine and yelled the same line repeatedly. I was so terrified that I froze unable to move. I was incapable of moving or comprehending what was happening. I do not even know how I got home. When I did get home I called 911. Do not hire this company. This man is angry. He is armed with a truck, reckless, intimidating, dangerous, and threatening and he lies.

This company, Residential Property Management, was a referral from a friend with a large, lovely home/yard. The work on my property was done while we were out of town. Returning home, things looked fresh and OK (high contrast black mulch) but then as I walked the yard to investigate new spring growth, I realized that the workers had created extra work for me. Items removed from the beds had not been replaced, worst of all being the drip-irrigation and soaker hose system! Apparently torn out while the old mulch was removed, the hoses were left in a pile on top of the fresh new mulch. Obviously, the hoses are meant to be hidden under the mulch -- this is when I realized the mulch was barely 1/2” thick, impossible for me to hide the hoses under. Areas of the garden with thin groundcover had not been mulched at all, looking strange and very unfinished, literally half-mulched. While I was very disappointed, I knew I could request more mulch. While working outside the next day, I discovered a large pile of grass clippings dumped behind a rhododendren. Almost 3’ deep, this pile would definitely kill the and ground cover and lily of the valley just sprouting underneath. I could not believe a yard work company would even think of doing this. It felt very unprofessional and disrespectful of my property. Further investigation revealed the branches (that I had dragged up the steep hill!) had been tossed back down the hill intead of being removed! My husband called RPM’s owner, James Lembach Jr, and explained my concerns of skimpy mulch. The owner said he would come by during the week to discuss these concerns. So 2 days later, with no prior call or appt, a man (whom I have never seen before) knocking on my door wearing mirrored sunglasses on a foggy, misty morning says “I’m with RPM” -- with a chip on his shoulder, but apparently no name, so I will refer to him as the Henchman. Yes, his intent was to intimidate with attitude and sunglasses. So, even though I had a friend over at the time, I Immediately led the Henchman through my house out to the backyard in my bare feet, took him around, showed him the naked ivy areas, stuck my finger in the mulch in approx 15 random areas to show him the minimal coverage of mulch. Henchman’s response was “that’s more than I have at my house.” I go back in the house, talking to my friend, when Henchman loudly bangs on the door, saying the Boss is on the phone. My friend tells him I’m busy. A minute later he’s banging loudly on the door again, loudly telling my friend that “the Boss wants to talk to Dana” (me). My friend again says I’m still busy. So Henchman is now pacing around my house on his cell phone, glancing in the windows. Meanwhile I am completing my grooming and dressing, as I have errands that must be run that morning -- the bank, etc. I feel like I’m being stalked, and keep thinking he’ll leave. Henchman keeps pacing outside my windows and after approx 15 minutes there’s more loud banging on my back door. My friend goes to the door, and the owner loudly demands, “ I want to talk to Dana” -- my friend says I’m busy. He then loudly, rudely states, “I’ve just come all the way from Webster to address her concerns -- I need to talk to Dana now.” (Remember, that I did not ask him to come at all.) So now there are 4 or 5 men in my yard, and I have had enough of the loud banging on the door, and the loud voices demanding that I drop everything for their surprise visit. There is no way I’m facing this animosity on my own, and I literally don’t have time -- so I back out of the driveway to get started on my errands. Owner calls my husband (who is traveling out of state), who explains to the owner my feelings about loud rude behavior, etc. Owner apologizes for his “foreman’s unacceptable behavior”, but doesn’t seem to include his own similar behavior. I have not paid the $1000 invoice (for labor, and 6 yards of mulch), yes $1000.00. I plan to deduct payment for my time -- spent resetting the irrigation (after I go purchase the pins that hold the hoses, as RPM discarded the ones I had in place), cleaning up the pile of grass clippings, hauling up the branches, etc. And of course I’ll have to do something about increasing the depth of the “dusting” of mulch. Believe me, I’ll do it myself before I ever ask RPM to set foot on my property again.