Dandelion Energy

Overall, our experience with Dandelion was positive, and like any large, multi-phase project, there were some inconveniences that were resolved. Despite these issues, we would undertake the project again. We upgraded from an oil heating system (over 20 years old) to a geothermal system for heating and air conditioning. - Initial Consultation: In early November, Patrick interviewed us online to address our concerns. He analyzed the property using special software to determine if the project was feasible (considering dimensions and terrain) and provided us with an estimate for the entire project. - Feasibility Study: A few days later, a team of engineers visited the property to verify that the house met the requirements and proposed a system. We already had HVAC ducts in the house, although it was proposed to add more ducts to increase the volume of hot/cold air on the second floor. We felt that the team that came was very professional and used science to estimate the system. We had obtained quotes from other heating companies, but they did not seem as professional. - Drilling: Permits were submitted with the city around mid-November. By mid-December, the excavation was done. A team of two skilled workers carried out the vertical drilling to insert the pipes/loops that would later be connected to the house. One area for improvement throughout this process would be receiving notification a few weeks in advance that they were ready to come for the next phases. In general, we were notified only a couple of days in advance. It would be helpful to have a timeline diagram for the phases so that users know what to expect from subsequent steps. - Installation: At the end of March, we were informed that the loops would be connected to the basement of the house. Dandelion brought an excavator, and within a few hours, the loops were already installed in the basement. A week later, we were told that everything was ready to start the installation. Five vehicles arrived with various teams, and the system installation began. One team removed and disconnected the old equipment, another made duct connections for the new machine, another assembled the new equipment and installed the thermostat, and another filled the loops with the necessary fluid. By the end of the third day everything was installed. The week after installation, we had some issues, but as soon as we called to report them, we received a response and a technician was sent to resolve them. Almost a month after installation, the thermostat stopped working, but it was replaced, and it has been working well since. During the installation, we noticed a lack of communication between the teams (sales, design, engineering, installation, maintenance). It seems there is a need for a Project Manager to oversee all the aspects of the project, rather than the project being handed off between different teams. - Permit Closure: At the end of May, an electrical inspection took place that lasted no more than 10 minutes. Now, in early September, the final plumbing inspection was completed, and it was also very quick. It was originally planned for early July but was delayed due to availability issues with both us and the inspectors. Overall, all the employees from Dandelion who worked on the project were very friendly, with a good attitude and knowledge. It was evident that they were trying to do their job well. As mentioned at the beginning, despite communication issues, some changes, and problems that arose, we are satisfied.

More than 2 years ago we had to move to a bigger house (over 2500 sq. ft.) and the high heating/cooling cost was a big concern for us. The house had more than 50 years old oil boiler. It was falling apart and nobody wanted to repair it. It couldn't heat the house properly on cold days. That first winter we paid more than 6000$ for heating oil. The central cooling system was about 15 years old but it was in terrible condition and according to a few companies we contacted the system was beyond repair and required full replacement. Naturally we started looking for a replacement for our heating and cooling. Our first idea was to save money and just get a new oil boiler and AC system. We were shocked when we learned that the cheapest oil boiler will run us at about 15k and the AC system at around 10k (we got quotes from multiple local companies but all the quotes were in the 20-30k range for heating+AC). We looked at other options and eventually after some of research done we stopped on Dandelion. Their quote after all incentives matched the boiler+AC and regular heat pump price. Our Dandelion representative was honest and direct which we liked. He made it very clear from the very beginning that in order to allow the low price the Dandelion fits only some homes (the don't customize much) and it takes on average a year to finish all stages of the project. For our specific case Dandelion concluded that they will not be able to use existing ductwork in attic and they wonâ t be able to install new ductwork in basement since it is not straightforward due to houseâ s layout. We were given an option to find an independent ductwork installer to do the ductwork in accordance with Dandelion specification. The whole installation process (design, permit, drilling, trenching, unit installation) took about 9 months, we signed the final contract in December/January and the unit was installed in September. After installation it took a while to close the permit due to slow response from our town but luckily for us we could start using the system right away. I would say the whole process from contract signing to closed permit took around a year. We didnâ t have any major issues during the installation process, communication, scheduling and actual work were on top notch level. Moreover, we had to do a lot of different updates in the house over the first few years and I would say the Dandelion team was one of the most professional teams we had. The system itself is night and day compared to our old boiler. We were surprised how well the system keeps our house warm. While the boiler struggled to keep our biggest room even at 65 during coldest days the geothermal system kept 71 degrees reliably across the whole house even on coldest nights. Another big benefit for us was the fact that the Dandelion system doesnâ t dry air as much as the boiler. Now in terms of money saving. It is hard to compare apples to apples since along the way we installed attic insulation (itâ s actually of the requirements for the geothermal, since it works great only if you have well insulated house) and installed heat pump water heater for hot water (it used to be heated by the boiler). As I have mentioned before, we spent around 6000$ (4 zones, 69F during day, 65F at night) for heating with an oil boiler for the heating season. For Dandelion, during the past heating season we paid around 1316$ (71F across the house day and night) for the whole season. Even given our insulation improvement and minus water heater the difference is staggering. Few words about service calls. We had a minor leak shortly after installation and the issue was fixed a few hours after we emailed them.

Installing a geothermal heat pump with Dandelion to replace our gas furnace (4 year old) and dying AC unit (20 years old) was an awesome decision! My office is down in the basement right next to the mechanical closet and knowing that I am not sitting next to a combustion furnace is a huge mental weight lifted. I also loved when Dandelion removed my old, LOUD, ugly outdoor AC unit. There is now no equipment outside and the grass grew back where they drilled so you can't see any signs of the installation anymore. Dandelion is the best in the business. It is a complex process that involves several different trades (HVAC design, permitting, drilling, excavation, plumbing, electrical, ductwork, and heat pump install) and Dandelion does it all in house! No one else that I spoke with was offering anything as comprehensive as Dandelion. Their drill rigs are quick, compact, and clean compared to other drill rigs I've seen. I financed my project with a combination of state sponsored loans and private loans that Dandelion helped me acquire. So I paid zero money up front and now just have a simple monthly loan payment which is about equal to what I was formerly paying to heat and cool my house. As for timelines - Dandelion has a backlog of projects for a reason - they are do a great job and are worth waiting in line for. So make sure you call soon to reserve your spot in line. Don't wait until your old equipment dies, by then it will likely be too late.

Faulty installation of a 4T split geothermal system in November 2023. The poor installation resulted in replacement of an expansion valve in the heat pump unit in December 2023 while in heating mode due to low pressure lockout alarms. When the system was switched to cooling mode sometime in late May, the same low pressure lockout alarms reoccurred and the expansion valve at the air handler had to be replaced in late June 2024. Spoke to Dandelion's service manager on 06/25/2024 that told me they could not determine if the issues emanate from defective equipment or a bad installation. On that same day that I have a Dandelion's technician replacing the expansion valve in the air handler telling me the issues are due to a bad installation. The service manager also stated that service & maintenance records are internal and proprietary. So I asked the technician for a service ticket and he left me a hand written note in the back of a Dunkin' Donuts bag saying Dandelion replaced a TXV valve in the air handler. Not recommendable. Stay clear.

There's no question I would choose Dandelion were I to start again from the beginning. From end to end, they were knowledgeable, helpful, and professional. They streamlined such a massive project into the most efficient, painless process possible. The cost was comparable to other quotes I got for geothermal, and Dandelion offers a much higher level of service and experience, making them an easy choice. Geothermal itself might be a difficult sell compared to other alternatives â in my case the cost was comparable over the lifetime, although I think it would have been more favorable if I didn't require a brand-new duct system as well. But since I went into this project decided on geothermal, Dandelion was able to offer the best value. My only regret with this project is that I used a third-party for my duct installation. I had baseboard oil heating, so I needed a brand-new duct system in addition to the standard geothermal hardware. My sales rep mentioned that Dandelion was starting to offer duct installs as well, but I was hesitant to trust them compared to an experienced HVAC company. But the difference in professionalism between Dandelion & the other company was night and day, and the most stressful part of the install was trying to manage the schedule of two separate companies. I think the install would have been much smoother had I gone all-in with Dandelion. During Dandelion's install, I was very impressed with the high levels of professionalism and care taken by the install crew. They went above and beyond to tailor my system to all of my wants. In the end, everything was exactly as I would have hoped for. We just made it through a fierce heat wave in comfort with our new geothermal system, and we're so glad we made the leap. Dandelion was an excellent partner throughout the entire project.

The install team was good and the heating and cooling is decent. In the first year we have had three service calls. Two under warranty. The third call was due to a faulty thermostat. The bill included a $375 travel fee (same for any distance) and $424 for the thermostat which sells for $174 locally. The thermostat was also covered by a three year warranty. Support costs are ridiculous and indefensible. Finally, I referred a friend who went through the whole design process and at the last moment Dandelion announced they were not installing any more in this area. Despite delivering a customer that was willing to sign Dandelion refused to pay the $500 referral fee. Their customer support sucks to say the least. Do yourself a favor hire Aztech and stay away from Dandelion.

From the salesman until final inspection the Dandelion personal were knowledge, courteous, professional, and easy to deal with. Extra points for all being employees of the company (no sub contractors). They installed a ground source heat pump in addition to a hot water heat pump in my basement. The communication was amazing and the customer service was excellent. The trenchers even took some large rocks they pulled out from the ground and added them to my rock wall (while using dirt to reinforce them so they couldn't be moved). Really above and beyond. Darren my salesman was down to earth delivered on everything that was promised (which after dealing with about a half dozen solar panel salesman not too long ago was refreshing). Maddy my coordinator was on top of my project and would reach out even if nothing was going on just to keep me in the loop. The drillers, trenchers, technicians, electricians, etc were all great I wish I remembered or wrote more of their names down. It is a bit of a process. From my first contact with the salesman until final inspection is was nearly 5 months. You have to understand that going in. I would not wait until your existing system fails to reach out otherwise it will be too late. However, Dandelion made the process smooth and understandable. The system itself was installed neatly and professionally. I highly recommend dandelion. Feel free to reach out if you have any questions or if you would like my rebate code. frankmurphy07@hotmail.com

Dandelion has terrible communication, both with the customer and internally. They don't like to return phone calls. The entire process has been disappointing to say the least. My new system was not even 2 months old when the heating mechanism malfunctioned. I am currently on day 3 of attempting to get my system repaired. The system can't get the heat over 65 and drops down to 61 and 63 throughout the night. Run away, the concept is wonderful, the reality has so many bugs they can't work out. I should have waited until they had 10 years in the field, not 2.

Working with Dandelion has been absolute hell. Ive already paid them 10s of thousands of dollars and they are dragging their feet, taking months to install what should take a couple of weeks. Winter is setting in and now I have to book a rental so my family doesnt freeze. Never, never, never hire Dandelion to handle your Geothermal install. Once they take your money, they really dont care what happens to you.

Customer service is great. Cost of drilling makes this project expensive. Need to improve on added services i.e. Duct work, air flow rebalancing and duct sealing with Aero seal. The quality of the aero seal service is subpar.

My overall experience with people I dealt with including the energy consultant, scheduling manager, drilling, trenching, duct sealing, and HVAC team was excellent. The work site was left clean after the work was completed. People were professional and explained us the work being done. The installation was completed end of July 2023. Thank you.

The drilling, trenching and install teams all did a very good job. They ende dup having some openings so I was able to get my install completed a couple months earlier than initially planned. I'm happy with the install and the system is working great so far. I haven't experienced cold weather yet so hopefully everything goes smoothly during the winter. There was some damage to my driveway from the drill rig, which apparently is an uncovered risk called out in their terms, so Dandelion was not liable. That was unfortunate. I also had issues with my oil water heater after they completed the install. They sent someone to service it but that didn't resolve the issue and they refused to come out a second time. Ultimately I was able to troubleshoot the issues with some Google searches and was able to resolve it myself. Overall I'm very pleased with the end product but less impressed with some of these customer service issues.

Dandelion did a fantastic job installing ductwork and heatpump, coordinating with other contractors, e.g., drilling company, keep me informed, and basically "held my hand" through this process. Although I contacted them last year (summer of 2022), the actual process from drilling to end took 5 month, with anywhere from 3-5 days to complete each phase. I've used both A/C and heat and the system works beautifully. It's whisper quiet, no more noisy furnace going on, or ugly window A/C's, which I needed assistance with installing and removing each year. Glad to be free of oil. All their people from sales, customer support, installers, subcontractors were helpful, respectful, neat and answered my questions. I'm so glad I've chosen this company and going geothermal.

The team that worked for us was so knowledgeable, respectful, and courteous. They were able to explain our system, answer all our questions before and during installation, and went out of their way to make sure that we were happy every step of the way. The entire company has been excellent at communicating, showing up on time and treating our home with care as though it was their own. I highly recommend them. The finished product is efficient, easy to use, and the Dandelion staff continue to be excellent resources whenever we have a question about using the new thermostat. We are thrilled with our investment and so happy we went with Dandelion.

Dandelion was great to interface with every step of the process. Everyone was friendly and knowledgeable. The system works great. The cost to operate and payoff the system is completely offset by the cost of fuel oil, and we get the added bonus of efficient AC in the summer. No money up front and the tax advantages make switching to Dandelion an easy decision. Thank you Dandelion!

Dandelion finished our geothermal heating and cooling system installation a few weeks ago. Every single person I dealt with at the company was lovely, from the salesman to the installers to the account managers. The drilling process was amazing and fascinating to watch. The inside installation took longer than expected (three full weeks vs. the two weeks they had estimated) but they were very apologetic about the delay and they took the time to get it all right in the end. The system is working incredibly well. Night and day difference in comfort compared to our previous heating system, an old oil furnace. It even kept us warm during the cold blast last weekend, when it was only 6 degrees outside. I am thrilled not to need oil anymore. I can't wait to see how the AC feels in the summer. The project took about ten months to complete, from signing the contract to being completely done. The salesman originally estimated we would have our system finished by "late fall" and that is exactly what happened. It is a multi-stage process and I believe there is a significant waiting list to get started, so if you're interested start the process ASAP!

I would recommend Dandelion Energy to anyone that looking to install geothermal in their home. They are able to complete the process from beginning (wells and trenching) to end (heat pump install). My home had the original furnace and air conditioner which were both about 22 years old. So replacing both with geothermal made a lot of sense. The process does take quite along time, however the end product is worth the wait. After having the system for only 2 weeks, I am noticing a significant saving with geothermal vs using propane for heating.

Finished are installation in Oct 2022, we had a geothermal unit installed. The drilling crew and the installers were all great. Love the way it heats without drying out the air in the house. The system is an amazing upgrade from our old oil furnace and AC unit. Below is my referral link> https://dandelionenergy.referralrock.com/l/1EUGENERUSS57/

I was not happy with this company. I believe that they got too big, too quickly. Our geothermal had multiple issues in regards to the design and sizing, I would recommend that you search for a smaller company as this company clearly does not have the understanding of how to run a company

Beware of Dandelion Energy (especially in WNY)!! They lied and misrepresented themselves nonstop from the beginning. They continually led us on for 8 months, lying about just about every aspect of the project while alternating between refusing to even respond in a timely manner, to making up excuses and stalling. Then out of nowhere cancelled our contract citing geology issues and business changes. Absolutely the worst, least professional experience I have ever had with ANY company, and completely shameful given the price of what they are supposed to be selling/providing. I can not stress enough how awful of a company this is and how inept and dishonest their employees are on every level. Even their good reviews often cite an awful process, delays, cost increases over their own quotes, etc etc etc. Do yourself a favor and shop around for an experienced local geothermal installer, not these bait and switch scammers.

The process took a long time, about a year from signing the contract and four months from the initial drilling to the installation of the heat pump, but it was worth it. I will have to reseed the front lawn and level out the ruts from the machines, but that is a small price to pay to be done with fossil fuels. They removed my old furnace and AC condenser, the installation is nice and clean and the system is working very well, keeping my house at a constant 71 degrees.

Stay away from this company. They have a convincing sales pitch and will lie to you to get you to sign. I was told 6 months (finishing in the fall) to install then was told the day after I paid the initial deposit that it would actually be 13 months (going into the spring) and costing me an extra winter's worth of oil that I wasn't prepared for. I brought up the discrepancy and was told "not my problem, talk to sales". Since then, every email has either been not useful or downright confusing (being told they will drill in October, then told in August that they are coming tomorrow, told that same day that my permits were wrong and will need to be resubmitted, then told they were coming tomorrow again). I am not sitting at 6 months just for them to come by and install the internal heating system. for $40,000 you would think they would care more about customer service but every step in the process has been a new circle from hell that fills me with regret. Don't repeat my mistake.

I went to contract with Dandelion but never had their system installed. We split while under contract and it was a nightmare to get out of that. We became suspicious when they wanted a 60A circuit for additional heat. No other contractor was suggesting that. When I went back to the others, they said Dandelion was short-looping my system, saving money on drilling. The system would leave my house hot in Summer and cold in Winter, hence the 60A circuit. I still wanted to do business with them so offered to pay extra for the proper amount of ground loop. Apparently, the unit they use is incapable of having a longer loop, so they refused. Then it took a conversation with a VP to get out of the deal with them. We were being harassed with e-mails and veiled threats about them preserving their right to take legal action against us.

We signed a contract with Dandelion in March 2022. They just canceled our contract (September 2022) because New York State passed more tax credits and they wanted more money for themselves. They canceled our contract because they wanted $10,000 more money.....and the contract was very one-sided that let them cancel for any reason at any time this after leading us on for months, telling us they would drill soon. Do NOT do business with them, or if you do, read the contract carefully and get a copy of it yourself.