Fleet Appliance Repair

This company operates completely unethically. Called about a ripped washing machine rubber gasket seal that needed to be replaced. I told them the exact model number of the washer. They said that they needed to have a tech come out to check it out, which would cost $200 as an estimate fee! Then he would give us the price to repair and if we accepted it, he would repair it and take the $200 off from the final bill. Tech arrives and gives us a total price of $983 (for a rubber gasket!) after literally 1 minute of looking at it, which is more than we paid for the entire washing machine ($820). Then he also told us he couldn't do the repair then either way because he didn't have the part with him. I told them on the phone that there is no way we can afford that and that we can just buy a whole new machine for that price, and the very rude woman at the company said oh sorry all I can offer is a $15 off coupon code. Literally comical. I believe they purposely don't tell you how much it will cost in advance just so they can get the $200 fees. (they know about how much it would be based on the model number. Another company just gave me a ballpark estimate of $450 total through a simple email sent with make/model number, without the $200 BS fee to come "check it out") These guys are sick!! Stay far way from them.

After coming much earlier than quoted for the first visit, the same tech came the second time. Same attitude. Ran the machine for literally 4 minutes and said there was no leak. After he left I ran a load of laundry and there was water leaking from the soap drawer and bottom of the machine. Called to complain and they were only interested in their service fee. Paid them and will never use this service again. Now I get to pay a professional to fix my still leaking machine. Will warn anyone I meet not to use this service provider.

The request to increase gas flow to the burners was NOT performed, after a superficial check the problem blamed on the gas flow. The real problem, which was that the range had not been switched to propane, was not discovered. SERVICE FAILURE cost $276.

Called for an issue with my ice maker in the freezer. The freezer worked perfectly fine prior to them showing up. They sent a supposed technician Juan. He spent more time on the phone calling someone about the issue. Also did not have the tools needed, he didn't have a heat gun, and had to borrow my wife's hair dryer. After figuring out the problem he couldn't fix it cause he didn't have the needed part. But instead he broke the freezer door sensor so the freezer never got cold and all $300 worth of food in the freezer defrosted and spoiled. I found what he broke in the morning and was able to fix it then. But not til after all food was lost due to the tech incompetencies. I followed up with the company and the refused to compensate us for the loss caused by their technicians failure. I suggest never use this company

Do not use this company. I paid them $200 deposit to fix my dishwasher. They told me it would take a week to get the part. After waiting 2 months I still never got the part and asked my money back to use a different company. They refuse to give my money back. They are the worst company I ever worked with and very unprofessional

Technician could not explain how they calculate their labor charge and was charging me more labor for the review of my issue than the cost of labor to actually fix it. Suggest you understand labor cost. The few of $129 to evaluate the problem did not cover. Additional labor was added and the job was not completed.

Really bad.Less than two months ago my 18 year old Fisher Paykel dishwasher drawer was not draining. I called Fleet and they sent Ryan. the only thing Ryan did was run the dishwasher - he never pulled out the unit, checked anything other than that. He informed me that the rotary was broken (a plastic piece that sits in the center of the drawer). He told me the "part" was $595. So i let him orDer it. I take the blame in not researching a new dishwasher drawer (which was only $799! and therefore I never would have spent that kind of money for a repair when I simply could replace it!!) but Ryan obviously did not know that the repair was completely a waste of money. Regardless he returned a week or two later, replaced the part, and then within a week or two the dishwasher was w=once again not working. He returned and told me that the part was defective, and my lines were clogged and i needed to call a plumber. My plumber was here the other day and told me that Ryan did not know what he was talking about and the lines were fine. At that point I went and purchased a new dishwasher and called Fleet to get financial renumeration. They offered to pay for the plumber ($222) and for the part (but they would have to send someone to pick up the faulty part) and it was at that time I learned that the part was only $150 and Ryan had the utter audacity to charge me $450 in labor, for running a dishwasher and completely misdiagnosing the problem. At this point Fleet has refused to do anything other than pay for the plumber and part and I am out over $600 in labor. Their repairman, paticularyly Ryan are completely unknowledgeable, unqualified and are basically thieves. DO NOT USE FLEET APPLIANCE REPAIR

Stay away from Fleet Appliance they are a huge ripoff!! Technician spent 20 minutes at my house to replace the clip. Job well done, very professional! The price, however, was a total ripoff!! I don’t mind paying a reasonable price for work done but this was ridiculous! Unfortunately I was stupid enough to okay the job since they want to charge $150 for a dispatch fee if you don’t accept the job! I would NEVER call them again or recommend them to anyone!

Stay away! This company is horrible. If I could give them a zero star rating I would. My LG dishwasher wasn't draining. The technician came and told me that I needed a new pump and hose and the repairman would need to come back once the parts were in. He came back the following week when I was at work. My mom was at my house to let him in. He told her he replaced the pump and hose and the dishwasher was repaired. He collected his fee and left. When I came home I loaded my dishwasher and tried running it. I quickly got a 1E error which, when I Googled it means that it wasn't drawing water. When I pulled the bottom rack out to unload and wash the dishes the entire dishwasher fell forward, only to be stopped by the countertop. Apparently, the technician forgot to secure the dishwasher in place before he left. After several phone calls and insisting that I wanted a different technician, they sent a second technician to my house. He was there at best 5 minutes. The first two minutes he spent trying to figure out how to start my dishwasher. I had to tell him how to power up the unit. He then had to call into the office to figure out what to do next. Within in a couple of minutes he tells me that I need a plumber to fix the valve. A valve that was working just fine before the Fleet repair team came into my house. This second repairman did secure the dishwasher in place, however he didn't line it up properly. The left side is too far in and the right side extends beyond the countertop. I can also see the insulation. I've spoken to several customer service reps. Each one telling me they will call back or have someone else call back. They are still insisting that I need a plumber, however, I don't want anyone else working on the dishwasher for fear that Fleet will then wash their hands of their responsibility and blame the plumber for something that they did. I'm tired of getting passed around from person to person and being told that someone will get back to me. At this point, I just want a refund so that I can get my dishwasher fixed by someone else

DO NOT use Fleet Appliance!! Technicianwe never needed. Sandy in customer service refuses to reimburse us for the part that they COULD use o misdiagnosed the problem with our refrigerator. now we are out $175 for a main computer board n another refrigerator. Fleet Appliance Repair Customer service is the worst

Horrible experience with this company. Came out to repair my parents' dishwasher, not only does the same problem exist, now it leaks! They have come out 4 times to repair, and each time the machine is worse. My parents' requested a refund because they do not have confidence that the technicians know how to repair machine, was told absolutely no refund. Sheldon especially was ruder, condescending and extremely unpleasant to deal with. They took advantage of my elderly parents and refuse to provide a refund, even as the machine is now in worse condition. STAY AWAY FROM THIS COMPANY!

Fleet refused to set up an appointment to service our dryer even though they are the primary LG warranty service provider in the area.

Worst consumer experience I've ever had. Hundreds spent, at least 4 visits, 2 months, and appliance is still broken. Terrible experience. My opinion: STAY AWAY.

Technician arrived on time, and called before coming -- that part was great. Then it went downhill. Technician told me it needed a part, and it would take 10 days to get it. I waited 10 days and called to follow-up. I was told by MIchelle (claims to be customer service manager) that the technician quit and they didn't know what part was needed so WE NEEDED TO START ALL OVER! When I asked for an afternoon appointment they refused to accommodate the request (I was flexible on which day, but I need it to be after 1:00 pm). I asked to speak to her manager, and she told me she works for Bob the Owner and she wouldn't connect me with him. I went to another company -- these people don't deserve my money!

It was good. The oven was fix and the freezer wasn't worth fixing. They came when they said they would and called me to let me know they would be little late. I was very happy with them and I would call them again if I needed another repair.

Hire Mahler he came on time and fixed the dishwasher in 1/2 an hour.

They did a wonderful job. They were very through. They kept their appointment and were very communicative. I can't say enough good things about them.

My husband called and explained what we needed. He was told it would cost $79.00 for someone to come out and adjust the burners. He had originally called Viking and given the model number. They explained that only an adjustment was needed -- no materials. The repairman arrived and first asked if the parts had been ordered that would be needed for this stove. I think they were orrifaces. Once my husband said he had spoken directly to Viking and was told no parts were needed -- he changed his tune. Oh let me check and see -- of course he then said no parts were needed. He spent a total of 15 minutes adjusting the burners. He gave us a bill for $195.52. My husband was shocked and explained what he had been quoted. The repairman said that was the cost. My husband called the company on Monday, and they explained they follow a national pricing book. They said the $79 charge was just for someone to come out. However that was never explained. He was told it would COST $79 -- especially as no materials were needed. Total misrepresentation of the pricing. I would not have used them had they quoted us the correct price of $200 for a 15 minute job of adjusting burners.

This is the first appliance repair company that I've used with online scheduling. I got an appointment when I requested 3 days later. The communication about the times of the visits (there were 2) and an unexpected postponement was prompt and always polite. The repairman was knowledgeable and fixed several unanticipated problems, some of them the result of previous faulty repair. The only drawback was a $220 and quot;trip feeand quot; for 2 visits. Still, highly recommended.

It is a shame Adam is leaving your company. He is a true asset!

We were given a time window and the service technician(John) arrived in the time window. The John was very polite and professional. He spent about 40 minutes going over the refrigerator and freezer. He found the frig to be working normal but that the ice maker was failing and that the inline water filter needed to be replaced. We concurred with ordering the parts and follow-on repairs. Overall we received excellent service.

Tech came. Switch was burnt out. Said he'd call back with an estimate. The $87 cost of the service call would be deducted from final price. He called the next day to say the switch was no longer available and there was nothing he could do. I got the switch from eBay. I called and told them, and wanted to confirm that the previous service call's cost was to be deducted. They said they'd call back b/c the person with authority to ok it was on another line; I said I'd hold. I held for 30 minutes. Lisa told me they'd have to call back b/c the other person (Michelle, I believe) was still on another line. They did not call back so I called them. She told me that they had already told me that the cost of connecting the switch would be $225. Not true. But $225 for a switch? Got somebody else to connect it for a $50 service call. It took 5 minutes.

We said we would call Fleet back to let them know. Our neighbor, an engineer, came over. He and my hub pulled the unit from the wall (the tech DID NOT). They too off the side panel and found a burnt DIODE. They ordered and replaced that one part for $85 (would have been less w/o shipping and from another parts store). THAT ALONE FIXED THE ENTIRE PROBLEM! We called Fleet to complain and they will not refund the cost for the lying estimate. Their tech did not check the correct area of micro and was just trying to rip us off. It still works perfectly! $848.00 compared to $85.00???? Give me a break. Fleet are rip off artists and inept! DO NOT USE THEM!

I liked the service man: very knowledgeable, very professional, but the prices? Ridiculous!

FLEET APPLIANCE CAME IN, DID WHAT THEY NEEDED TO DO AND LEFT POLITELY. THE PRICE WAS VERY GOOD. I THINK YOU PAY MORE FOR LABOR, BUT MY SERVICE WITH THEM WAS GOOD.