365 Kool Inc.

After working with Gil Karni of 365 Kool for over 2 years I cannot recommend that anyone do business with Gil or his company. I paid Gil over $7000 to select & install a new WSHP console unit in my apartment and, from day one, the unit he installed never worked properly. Having spent as much as I did, I asked Gil for his help troubleshooting. Throughout the course of our relationship, Gil repeatedly ignored my calls or would tell me that he'd call me back only for me to hear nothing until I called again. Rather than try to help me, Gil pushed the blame of my problems to the building's water supply--even though my other unit, and neighbors' other units, operated normally. The way that Gil operates his business--ignoring customers' concerns and brushing off blame to others--is deserving of a poor review. I hope that others will read about my experience and think twice about working with Gil.

I’ve been very disappointed with this company. I signed a service contract with 365 Kool earlier in the year, so am a paying customer and was expecting a long term relationship. At my Spring servicing in April, the technician recommended a few services, including the replacement of a filter and the cleaning of my rooftop units. There was zero follow up to schedule this. A promise was made at least once (if not twice) to call me. It did not happen. Thereafter, I ran into a problem with thermostats and temperature control in my son’s room. I attempted to schedule a service appointment to deal with all three. No responsiveness in August. Phone calls and emails unreturned. 365 Kool apologized (good of them) and then proceeded to attempt to schedule. The appointment was missed three (3) times. In each case, I had to come home from work. On at least two incidents, I learned the tech had a personal issue. That’s fine. But there was again absolutely no follow up to reschedule. Again, I followed up myself. There were again apologies and promises to call me. That again did not happen. As of the date of this writing, it’s five months since 365 Kool’s tech came to my home and recommended the two repairs. The company has been totally unable to get it done, has taken me from my job three times, and has now promised follow up on multiple occasions that it failed to deliver. I’ve never written a review like this on Angi’s before. I’m simply someone seeking a baseline level of decent service — and for people to do the things they say they will. It’s very disappointing, because I’d been hoping for a long term relationship.

working with 365 Kool was great-their technician was “old school”:knowledgeable ,seasoned and familiar with older homes as well as older boilers & heating systems.

There were technical problems with the hardware installed, but the company handled the resolution very professionally.

I needed a repair or replacement of my hvac unit in my apartment in midtown Manhattan. I called twice and was able to speak with Gil who asked me to send pictures. I sent a few pictures and called but he said that he didn't have a chance to look at them and would called me back later. i waited a day and call the next day and was told Gil would be back by luch. I called again but he was not back. His associates said he left a message to have him call me back. I waited another day and finally gave up and hire another company who gave me an estimate which I thought was high but I know is reputable. Gil sounded very nice and courteous on the phone but I would appreciate it if he could just let me know he is interested or able to come especially I send pictures as he told me and called a few times. I am really disappointed and unhappy. Since I waited for his response, now my appointment to have the hvac unit replacement is delayed for another week.

The technician arrived right on time and very quickly diagnosed the problem. I then received a call from the office with the cost and OK'd it. Work done. Will definitely use these folks again if needed.

I will preface this with the fact that I do not write reviews on companies. To be honest, I had read reviews after I had already scheduled the appointment with 365 Kool and saw some questionable ones where people felt scammed, but I was desperate to have my air turned back on and no other company I had reached out to was available day of. There were no issues with the handyman, he showed me specifically what the problem was which was that the capacitor needed to be replaced. I saw him switch it out like a battery in less than a minute and the AC was back to working. A few minutes later I received a call from Joe who handles the pricing. He mentioned that I needed to have one of the coils cleaned and frion added as that was the cause of the capacitor dying. He quoted me roughly $1200 for the service. I was appalled considering how quickly Tony the handyman was able to fix the issue. I began to ask about the details of the pricing and what it would cost to just have the capacitor replaced and he noted it would be $575. I then asked what the cost of the capacitor was after searching the SKU # of the replacement he used on my unit and seeing that I could purchase it online for $22. He noted it costs their company $175 dollars and that the pricing I was seeing online was misleading because it is distributor pricing. Thats roughly a 700% price increase. In my life, I have never heard of an industry professional receiving exponentially higher pricing on a part than the homeowner. A big red flag. Therefore, he was trying to charge me $400 for the repair and diagnostics which was absolutely ridiculous considering it took him a few minutes to get the AC turned back on. When i explained how the handyman did it in less than a minute, Joe justified the $400 repair work by saying that it was all about having the "experience" of a trained technician there handling the work and it was industry standards. I find it hard to believe that that is industry standard pricing. Joe was unable to provide a specific itemized list of the pricing when I requested it. After a lot of back and forth, eventually joe brought the price for all three services (the capacitor, the frion and the cleaning of the coil) down to $400 from $1200, noting that he was doing me a "favor" to keep me as a loyal customer. I honestly still think I was overcharged for this basic repair. I am writing this review so all people who are considering using this company are aware that you will be overcharged for your service. Do your research and get upfront pricing prior to setting up an appointment with this company. I will not be using 365 Kool again.

Quinn was our serviceman and did a thorough job. We have a mini split system that is over ten years old and our registers have never been internally cleaned. He spent time cleaning each unit. That was about a month ago and my air conditioning never worked better. Highly recommend

They quoted me $1400 for 6-8 hours worth of work to re-pitch the AC unit and fix the drain line but it only took them 2 hours to complete the job by reinstalling the AC mount plate. Too expensive for the work they accomplished. I feel like I got ripped off.

The service went really well. The main contact was very thorough and thoroughly explained everything. The men who provided the service were also very thorough and professional. The one critique I have is that they needed to leave to get Freon and come back. They told me they would be back in an hour. Three hours later I called the main number to see if they were actually coming back. The main contact apologized and told me the servicemen were completing another job before coming back. I didn’t mind that but it would’ve been nice to get a call so that I knew what timeframe to expect. The job was done the same day even though it took all day. The overall service was VERY expensive but I don’t have much to compare it to. The main contact said he was trying to provide me with the best service but cheapest option. It made sense to me but with nothing to compare it to I’m really not sure if it will always be this expensive.

Execellent /Service was Great . Gil the contact rep🙄 is very dependable. His Team Highly effecient. Joe who I assume is the Team Supervisor made sure that the Vents were done correctlyAs this is 6 bedroom home. Highly recommend this Service.

The technician diagnosed the problem.The Central office manager Mr .Gill called me and gave me options to resolve the issue including costs. The technician resolved the problem. The tech was professional, friendly and thorough He knew what the issue was and explained in detail the dynamics of the AC process and Freon and sealant properties. I felt that he taught me as he was working. I recommend this company Vivek C

Had an odor coming from the basement. A knowledgeable tech came over within the hour to assess the situation. He realized the the chimney had no draw and gas was going up into the house and noticed that the water heater was rusting and should be replaced also. They came by the next day ( Sat.) to replace the water heater, fix the venting for the water heater, which was done incorrectly initially by someone else , and fix the blocked chimney. The chimney repair was another contractor who worked with 365Kool to fix the problem. I was very pleased with the work and professionalism, for speed of repair and work done I thought the price was fair.

Excellentl!!.....Alfonso and his partner took their time to make sure everything was working smoothly, especially since they were working with a very old unit. They explained everything they did and gave good suggestions. Gil was very helpful with the pricing. I will definitely recommend them. . NICE PEOPLE!!!

Excellently; very pleased with work; would not hesitate to call them again

365Kool were great. They came out quickly and confirmed it needed to be replaced. The were able to get the new equipment quickly. My only issue was the price but i did a Google search on pricing and made one call and it was not outrageous. Also the boiler is not the thing to cut corners on. You expect it to last 20 to 30 years it's best to get the best. The arrived on time, did the work efficiently and, this is important to my building, didn't make a mess. I want to give a particular shout out to Alphonse, who did the work with a partner whose name I didn't get but shout him out too and Gil who was my contact in the office. Very professional and thorough. I would use them again and have already recommended them to a neighbor. Great job 365Kool and thank you.

Terrible!!! I was charged $984.19, and that was with a Senior Discount. I found out that on day one they changed a Thermocouple which took under 30 minutes, and the worker had it in their truck. The very next day I had no heat again. Yes, they came back and replaced a Universal Combination Gas Valve. After researching the cost of these two items, I found out that the cost for both items would be under $60.00. The job should have only cost (on the high end) $400 - $450. I was also promised a 1 year guarantee, but the guarantee does not show what they are going to guarantee. I asked for both a breakdown of all charges and a copy of my guarantee and received what you see below. I don't think any company should be allowed to get away with robbing consumers. $984.19 Custom Amount Repaired boiler Replaced pilot light assembly Replaced pilot light 1 year parts and labor $905.00 Purchase Subtotal $905.00 Sales Tax (8.75%) $79.19 Total $984.19

The project completed on time and in professional manner.

Boiler Repair/Water Heater Replacement

Alfonso, Dave and Al were outstanding!!! Professional, courteous and simply nice individuals! I meet with Alfonso last Tuesday to discuss my boiler problems and what needed to be done. I can honestly state after talking with him I knew I had chosen the right company even if, it cost more than I had anticipated. I trusted him and did not feel pushed into something. On the day of installation any questions I had were answered, they cleaned up everything and I am 100% satisfied with everything! (The Unit installed, timeliness, workmanship, cleanup and the individuals themselves!) I would highly recommend this company without any reservations, and yes their manager Mr. Gil Karni was a man of his word, from whom he sent to do the job and taking into account my personal needs with the time of day I had available for all.

very nice guy but my boiler has an electrical problem and he couldnt fix due to the type of boiler

Top marks to these guys for delivering what they promised in a timely and efficient manner. Very good experience. I wouldn't hesitate to use them again.

My family and I are very grateful to Kool, Inc for repairing our boiler during the subzero temperatures a week ago. They were timely about getting back to us and scheduling a repair. Gil was great in making sure our needs were taken care of and the repairmen were courteous, professional, and vey caring about doing a great job! I would highly recommend them!

Incredible! First of all, Gill Karni is a pro; a true professional. We made an appointment time, he called early in the morning to confirm and actually showed up EARLY! I had three HVAC contractors look at the project. I am heating/cooling the second floor of my duplex with a great HVAC unit. The first floor has a crappy Suburban PTAC unit that is loud and obnoxious. I simply wanted to tap into the great HVAC unit that heats/ cools the second floor of my duplex and use it to heat/ cool the first floor of my duplex. Every other contract said the compressor was too small, they'd need to replace it with a much larger one. Estimates came in at $10,000 and $12,000. Gill looked at it, immediately told me the compressor was plenty big as is and could do the job for $1,700. Gill had the ductwork custom made, came back and did the job like a real pro. I am extremely happy with his service. I intend on keeping him on board for servicing, etc.! Don't think twice, hire him.

The repairmen who came were very professional and helpful. They quickly diagnosed the issue and helped me to resolve it (clogged air filter). They were able to come to my apartment quickly (within 2 hrs) after I called to request service (on a Sunday no less) which was a godsend in the current heatwave.