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Vastola Heating & Cooling Inc

Heating and Air Conditioning, Air Duct Cleaning

About us

Since 1946, Vastola Heating & Cooling has provided expert heating and cooling service to customers throughout Erie County and Western New York. We’re a family-owned business that is licensed, bonded, and insured. While serving the region, we have achieved an A+ rating with the Better Business Bureau and we work hard to maintain it. If you’re in need of heating and air conditioning expertise, you’ll find it in spades with our team. For almost 80 years, we’ve been serving the area with exceptional customer service, guaranteed results, and a true passion for indoor comfort. Let us help you make your property as comfortable as it can be!

Business highlights

79 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available
PayPal
Venmo

Photos of past projects

Reviews

4.421 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
0%
3
5%
2
10%
1
10%


Rating CategoryRating out of 5
quality
4.5
value
4.2
professionalism
4.4
responsiveness
4.4
punctuality
4.4
Showing 1-21 of 21 reviews

LU S.
08/2018
5.0
heating & air conditioning/hvac
  + -1 more
It's been good.
Description of Work: They do the maintenance and cleaning on my systems. They had done a cleaning a couple weeks ago, and when I turned it on this week it wasn't working well. They came right out and said they thought it was the condensor, and that I was better off replacing the system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Neil P.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
I have a service agreement with them. They come and check out my furnace this time of year, in fact I am due to call them and my air conditioning in May or early summer. Plus I get some sort of preference if there is a problem in any emergency service. The total for that is $158 plus tax. I think their pricing is fair. I think their punctuality is good. I recommend them for others.
Description of Work: (For) heating and air conditioning providers I use a company called Vastola Heating & Air Conditioning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$158

Kathleen M.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent work. Came out for an estimate quickly, Took a week to schedule installation. Corrected work done by another company when new furnace was installed. New air condition is very quiet. Lenox air conditioners are rated very well. They were on time and very polite. Made sure everything worked including the existing thermostat.
Description of Work: Replace whole house air conditioner. Redo furnace duct work so fan did not shake.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Barbara J.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
I had an emergency. It was very good. Everything was excellent. I would definitely recommend Vastola.
Description of Work: They re-started my furnace for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas C.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Great service.
Rating CategoryRating out of 5
Yes, I recommend this pro

Ken G.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Spring a/c checkup

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Patricia V.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

lawrence H.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I hold a Chief Stationary Engineers license for the City of Buffalo and part of my job before I retired was directing staff during the same type of installation that Vastola Heating performed for me (new hot water boiler).I found their staff to be knowledgeable,professional, courteous and punctual. Also, their price was in range with 2 other proposals.I give this company a strong positive recommendation for others seeking heating and A/C installation and maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Gary B.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$2,050

Bruce H.
02/2015
3.0
heating & air conditioning/hvac
  + -1 more
I had trouble with them. It took them a while to come here. I?m kind of stuck because I have a ten year warranty with them with parts and labor. So they have to come here every year to service it or the warranty is no good. The furnace is fine and the installers are fine, it?s the owner I have troubles with. He is not very professional.
Description of Work: We have used Vastola Heating & AC. Our water heating was leaking and they took care of it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$110

Patricia S.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
They've always been there for us and they come when we need them.
Description of Work: We have been using them for years and years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Janet S.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
All went just fine.
Description of Work: Check furnace. Cleaned and oiled.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$83

DEBBY G.
05/2012
5.0
heating & air conditioning/hvac
  + -1 more
They were awesome. The salesperson even came back to check on the people that did the job and look at the job that they did; that is how much they cared. He didn't like the way they put one of the units in and he made them come back and change it. The workers were all professional, polite and friendly. They cleaned up their work when they were done. They were all very personable; if I asked them a question they would answer me. They were all down-to-earth kind of people. The salesperson did his best to give me a discount.
Description of Work: I have used VASTOLA HEATING & AC to do my central air conditioning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,800

Santo R.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Phyllis W.
11/2011
1.0
heating & air conditioning/hvac
  + -1 more
it went like crap and there were no services performed. beyond comprehendable
Description of Work: We had them come out to give an estimate on fixing a central air unit during the worst time of our heat wave this summer. he basically came out, spent an hour here, then came and told us it was 250.0 and it couldn't be fixed. are you kidding me??? my sister is dieing of cancer, on ox 24/7 and ripped us off ROYALLY. i will never use them again, nor will i ever recommend then to anyone. i will be your worst advertising agent, and i will gladly do it for free. never again, and i ask you, how can you live with yourself knowing you did this to a dieing person and wake up everyday knowing you did it??? heartless, simply heartless and pathetic.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0

$250

Erin R.
01/2010
5.0
heating & air conditioning/hvac
  + -1 more
I called Vastola Friday when i realized my furnace had stopped working. It was Novemeber, it was cold but not that cold. By Monday morning at 7 am they were there to install my furnance. Their workeres wre very professional, and considerate. They even played with my cat! They had the furnance in in no time, they hauled the old one away. It works perfectly, and my gas bill is cheaper!
Description of Work: Vastola installed a new furnace ion my home, as wwell as a programmable thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

BARBARA B.
11/2009
1.0
heating & air conditioning/hvac
  + -1 more
Initial installation took nearly an entire month. The techs had to keep coming back to jury-rig the piping, electrical, etc. When it failed during the summer of 2009, Vastola admitted they sold me a lemon yet wouldn't take it back. The GM admitted they no longer even sell that brand, which in my mind as the customer is admitting culpability. I've spoken to the parts manager, the general manager and the president of the parent company, MJ Mechanical. The second boiler was sold to me at cost, which was $3,900. The saving grace from their standpoint was a rebate from National Fuel and a possible rebate from the government -- which I can apply for with my tax return in April 2010. Now, with the new boiler and the hot water tank ($500), I'm into them for $9,500. The last straw is that, throughout this process, i.e., for the past six months, I've asked repeatedly for records of all my service calls since the Munchkin was installed in 2004 (approximately 18 by my count), and they have not produced it. Oddly, they have no problem creating an invoice and sending it to me for prompt payment, nor do they find it difficult to send me a sales solicitation for a preventive maintenance agreement. Unreal.
Description of Work: Installation of a Munchkin boiler in summer 2004, which, in September 2009 had to be replaced -- after only five years of service. This product should last practically a lifetime. One month after installation of boiler No. 2, the hot water tank stopped working. It works in tandem with the boiler, and I'm supposed to believe it's a coincidence that it stopped working and that it had nothing to do with the installation of the second boiler. The technicians are very courteous and always have been -- my complaint is not with them. It is overall mismanagement of this issue and complete lack of customer care. As for the prices, like others have said, they are very high. I will never use them for anything again.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$9,500

WALTER L.
01/2007
5.0
heating & air conditioning/hvac
  + -1 more
VERY WELL AS ALWAYS. I'VE USED THEM FOR MORE THAN 15 YEARS. THEY ARE ALWAYS COURTEOUS, PROMPT AND FIX IT RIGHT THE FIRST TIME. THEY RESPONDED TO THIS CALL IN LESS THAN 24 HOURS. THEY RECOMMEND WHAT NEEDS TO BE DONE AN PROVIDE OPTIONS TO SUIT YOUR SITUATION AND BUDGET. I WOULDN'T DO BUSINESS WITH ANYONE ELSE FOR MY HEATING and AC WORK. PROBABLY A BIT MORE EXPENSIVE THAN OTHERS BUT WORTH IT.
Description of Work: REPLACED FAULTY IGNITION MODULE IN FURNACE. ALSO ROUTINE MAINTANENCE.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$338

07/2006
2.0
heating & air conditioning/hvac
  + -1 more
I know other people who have used Vastola, and most say the company is expensive, even though they do good work. A friend had recommended Vastola but I would not use them again because they charge too much. I have no complaints about the job they did.
Description of Work: Vastola Heating inspected my furnace for me. They also made a few adjustments.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

07/2006
2.0
heating & air conditioning/hvac
  + -1 more
Vastola Heating didn't show up at the time of install. We had to reschedule 3 to 4 different times; then they didn't bring the right tools when they came back. They made us feel like they were losing business because of us. Just all around poor service.
Description of Work: Vastola Heating installed a new heating and air conditioning unit.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$4,000

BEVERLY C.
07/2006
5.0
air duct cleaning
  + -1 more
Vastola Heating is very easy to deal with. They are very pleasant people. The techs are fine as well. I am well satisfied, and will use them again.
Description of Work: Vastola Heating was hired to come and clean the furnace and some of the duct work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

    Contact information

    3315 Abbott Rd, Orchard Park, NY 14127

    https://vastolaheating.com/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    Yes
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Air Duct Cleaning

    FAQ

    Vastola Heating & Cooling Inc is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Vastola Heating & Cooling Inc accepts the following forms of payment: Check,CreditCard,Financing Available,PayPal,Venmo
    Yes, Vastola Heating & Cooling Inc offers free project estimates.
    Yes, Vastola Heating & Cooling Inc offers eco-friendly accreditations.
    No, Vastola Heating & Cooling Inc does not offer a senior discount.
    Yes, Vastola Heating & Cooling Inc offers emergency services.
    Yes, Vastola Heating & Cooling Inc offers warranties.

    Contact information

    3315 Abbott Rd, Orchard Park, NY 14127

    https://vastolaheating.com/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed