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LOWE'S

Doors, Carpet Sales and Installation, Plumbing,


Services we offer

APPLIANCES, COOLING, ELECTRICAL, FLOORING, DOORS/WINDOWS, KITCHEN, OUTDOOR & PLUMBING.

Reviews

4.324 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
58%
4
21%
3
13%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.4
value
4.4
professionalism
4.6
responsiveness
4.7
punctuality
4.6
Showing 1-24 of 24 reviews

Theresa J.
12/2017
1.0
decks, doors, patios
  + 1 more
The estimator showed up and advised that he needed to consult with the person actually doing the work. That gentleman came by the next day and provided both me and the estimator with answers. The estimator did not give me a card nor did he return ANY phone calls. Despite several messages left for the estimator at Lowe’s and another message left with the contractor, I never got an estimate. This whole communication fiasco set my project back time wise and it was a total waste of my time. It was such a frustrating experience that I will NEVER consider using Lowe’s again and I will talk everyone I know out of even considering them.
Description of Work: Estimate on porch repair/remake.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Rhonda G.
10/2017
5.0
home improvement stores
  + -1 more
I am on a first name basis with the sales people. They have excellent customer service. I will definitely recommend them and absolutely use them, again.
Description of Work: Home Improvement Service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Yurie C.
07/2017
5.0
carpet installation
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

FRANCES J.
07/2017
5.0
fencing, driveway gates
  + 0 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,100

Elisia R.
10/2016
4.0
fencing
  + -1 more
The fencing company they picked was horrible. They said they used them before and this was the first time they had a problem. Lowes worked very hard to act as mediator and have the fence co. correct the mess they made. After a month of trying, Lowes issued me a partial refund of $1,100. I was glad I had them in my corner.
Description of Work: I ordered a 6' privacy fence to be installed in my backyard. **The Lowes store I contracted this out of is the Hamburg store on Southwestern Blvd., not the Orchard park store.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,200

mark J.
10/2014
5.0
plumbing, home remodeling
  + 0 more
Went to the store and picked out what I wanted and paid to have them remove old one and install new one.
Description of Work: New Bathroom Vanity Installef

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$453

gordon F.
09/2014
5.0
carpet installation, decks, replacement windows, doors
  + 2 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Michael K.
05/2014
4.0
doors
  + -1 more
We had a lot of mix up with Lowe's and remodeling. Their prices are okay. There were in-competencies but they tried to get things in order. We got blinds, they were beautiful. The staff were really nice putting it up but they sat a whole extra set of blinds. There were two sets of blinds. We had to start getting rid of the second set of blinds. It was like 3000 dollars worth of blinds. I asked them what they will do with it and they said they will give it to Habitat for Humanity. People were nice to us but there were lot's of incompetencies. I got the girl in taking 15 percent and an extra 5 for the credit card for the blinds. She said it was a mistake but i was going to lose money.
Description of Work: We purchased blinds from Lowe's.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael K.
05/2014
3.0
doors
  + -1 more
We had a lot of mix up with Lowe's and remodeling. They lost a door we ordered in the computer. We had to order it again. That was incompetent. They people were nice.
Description of Work: We purchased Dutch doors from Lowe's.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
2.0

Yes, I recommend this pro

Michael K.
05/2014
3.0
garage doors
  + -1 more
My husband had called a day before to pick up an outer door for the garage. They were supposed to get it out and wait for us, when we got there the next day, we were really in a rush and nobody had gotten it out and they went back and kept pulling out doors. They had three doors left and two of them were totally banged up and wrecked. They passed one of them to me but i caught it. The last one was okay but we were to late.The garage door itself was fine.
Description of Work: We purchased garage doors from Lowe's.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro

mark G.
04/2014
5.0
decks, replacement windows
  + 0 more
They have been fair and they have done very good work. We have been pretty pleased. There have been some mistakes and stuff but they have been right there to correct them. There were too many materials ordered and so they cut it off right away. Overall, we were pleased.
Description of Work: Lowe's out railings on the front porch and two new windows.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Joanne S.
03/2014
5.0
home improvement stores
  + -1 more
Everything was there, and in good shape. They brought a flat bed cart for hauling everything to my car, filled it up and loaded my vehicle. They were courteous. I ordered everything online, and everything was fine.
Description of Work: I ordered a number of items for a bathroom remodel.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Norman G.
08/2013
5.0
sunrooms, patios
  + 0 more
It was great. I would use them again. The price was good. They showed up, but they were delayed a bit. They did not meet their date. They showed up a couple of weeks later.
Description of Work: I used Lowe's. We had a patio put in our back. It was about three years ago.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$3,500

Margaret W.
12/2012
5.0
carpet installation
  + -1 more
We could not be more pleased with the installers! They were professional in every respect, and the friendliest guys to have in your home doing work. I highly recommend them!
Description of Work: Had new carpet and pad installed in living room, dining room, stairs, upstairs hallway and one bedroom. We moved all the furniture out ourselves and removed the existing carpeting and pad. If we were to do it again, we would allow the installers to do the removing of the carpet for us, as it was more work than anticipated.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Dorothy R.
08/2011
4.0
home remodeling
  + -1 more
The experience was good except it took too long. They compensated us for it by giving us one of the cabinets. We didn't like some of the finish work they did. Their price was about medium. They came when they were supposed to.
Description of Work: We used Lowe's to redo our kitchen.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$15,500

Marlena L.
03/2011
3.0
doors
  + -1 more
It didn't go too well but it was not all their fault; it was more the manufacturer. I had several calls where the manufacturer has sent out servicemen and it was not installed as per ordered. Nobody seems to want to do anything about it and I am just livid. The door is beautiful but it was manufactured wrong. The price was good. I would use Lowe's in the future.
Description of Work: I used Lowe's to install a security front door and storm door. They removed the old door and screen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Charlie O.
05/2009
5.0
flooring contractor
  + -1 more
When we ordered the floor, they didnt tell us that it would cost more to deliver it. Or that it had to be in the house for 48 hours prior to installation. We had to make quick arrangements to pick it up ourselves. Not a real problem but it would have been if we had a small car.
Description of Work: They helped us choose the best floor for our situation and installed it quickly and easily.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

SUSAN W.
09/2007
5.0
carpet installation
  + -1 more
Lowe's was very helpful to me when I needed to buy the carpet. Everyone there has been very courteous and polite. I like the prices that Lowe's provide. They are real professionals and the employees seem to know a lot about their products.
Description of Work: I bought a 12' x 14' indoor/outdoor carpet from them for my screened in porch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$118

07/2006
5.0
plumbing
  + -1 more
Lowes did a great job with our sink. Their prices were reasonable, they were highly professional, and didn't leave a mess. I would recommend them to anyone.
Description of Work: Lowes installed pvc pipes for our sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

07/2006
4.0
doors
  + -1 more
Lowest did a pretty good job, but nothing spectacular. I am satisfied and would use them again.
Description of Work: Lowes installed a new storm door for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

07/2006
4.0
doors
  + -1 more
I highly recommend Lowes. I was pleased with the work they did. They had very knowledgeable and courteous employees that installed the door. They did very high quality work.
Description of Work: I had Lowes install a new entry door.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$2,000

vicki G.
07/2006
5.0
doors
  + -1 more
Lowe's did a great job of getting it all in on a timely fashion. The worker they sent was kind, fast, and professional.
Description of Work: Lowe's installed six doors inside my home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

TOM R.
07/2006
5.0
countertops, plumbing
  + 0 more
Lowe's measured everything for the job. Then they called to let us know when they could do the job and how much it was going to be. Really prompt at getting here and finished the job in a timely matter.
Description of Work: Lowe's put in a new countertop and a new sink with a garbage disposal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

07/2006
2.0
carpet installation
  + -1 more
The carpet installer from Lowe's ruined the kitchen. The dishwasher was scratched, the brand new oven was also damaged. The baseboard was totally ruined and had to be re-stained. He left without mention of this. They did order new parts for the stove and dishwasher.
Description of Work: Lowe's installed new carpeting in my kitchen.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$900

    Contact information

    3195 SOUTHWESTERN BLVD, Orchard Park, NY 14127

    www.lowes.com

    Service hours

    Sunday:
    8:00 AM - 8:00 PM
    Monday:
    6:00 AM - 10:00 PM
    Tuesday:
    6:00 AM - 10:00 PM
    Wednesday:
    6:00 AM - 10:00 PM
    Thursday:
    6:00 AM - 10:00 PM
    Friday:
    6:00 AM - 10:00 PM
    Saturday:
    6:00 AM - 10:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Doors,
    Carpet Sales and Installation,
    Plumbing,
    Decks and Porches,
    Patios,
    Hardware & Home Improvement Stores,
    Kitchen and Bath Remodeling,
    Windows,
    Fencing,
    Fencing Driveway Gates,
    Sunrooms and Patio Enclosures,
    Garage Doors

    FAQ

    LOWE'S is currently rated 4.3 overall out of 5.

    Sunday: 8:00 AM - 8:00 PM

    Monday: 6:00 AM - 10:00 PM

    Tuesday: 6:00 AM - 10:00 PM

    Wednesday: 6:00 AM - 10:00 PM

    Thursday: 6:00 AM - 10:00 PM

    Friday: 6:00 AM - 10:00 PM

    Saturday: 6:00 AM - 10:00 PM

    No, LOWE'S does not offer free project estimates.
    No, LOWE'S does not offer eco-friendly accreditations.
    No, LOWE'S does not offer a senior discount.
    No, LOWE'S does not offer emergency services.
    No, LOWE'S does not offer warranties.
    LOWE'S offers the following services: APPLIANCES, COOLING, ELECTRICAL, FLOORING, DOORS/WINDOWS, KITCHEN, OUTDOOR & PLUMBING.

    Contact information

    3195 SOUTHWESTERN BLVD, Orchard Park, NY 14127

    www.lowes.com

    Service hours

    Sunday:
    8:00 AM - 8:00 PM
    Monday:
    6:00 AM - 10:00 PM
    Tuesday:
    6:00 AM - 10:00 PM
    Wednesday:
    6:00 AM - 10:00 PM
    Thursday:
    6:00 AM - 10:00 PM
    Friday:
    6:00 AM - 10:00 PM
    Saturday:
    6:00 AM - 10:00 PM