CUSTOM CARPET CENTERS

Unethical and dishonest business with overpriced products and worst customer service. I am suing them in court. Don’t do business with this company or you may regret.

Do not buy from this company we ordered carpet for our stairs in September 2020 we still do not have it installed. They call to set up appointments then never show up, I asked for a refund before the installers even came they refused. They say they will get back to us then never call. So frustrated! Job still not completed as of 1/12/21.

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We had a bad experience with Custom Carpet Centers. Their help was not good. They're argumentative with me as a customer. They still haven't corrected the damage they did with my flooring. I have no success with the management. They're very argumentative as well. They sent two technicians. They were slovenly. The guy's panty was falling down his leg. Their responsiveness was very poor. I would never ever use them in the future.

They were a bit circumspect until the material was delivered to them. But once the job was scheduled it went very well.

We purchased a carpet just for our stairwell and second floor landing on May 6th 2015. It is now October 21st 2015 and our carpet is still not completed. It took over 2 months for the carpet to come in and for the installer to come measure it up to have the sides bound. When the carpet came back it was not bound properly so they had to take it again. The installer finally returned and had the binding done wrong so he decided to cut a couple of inches out of the middle of the carpet and glue it back together. Mind you the carpet has a pattern in it so now the pattern and the radius is off. They left it like that and didn't tell my wife, too the payment and left. So when I got home and noticed it I cancelled the check and called them back. I spoke to the installation supervisor and after seeing the botch job he agreed they needed to replace the carpet, that was in July. So in September they come back, tear the other carpet out so they can copy the dimensions on it and re-install the carpet The installer, the one I asked Custom Carpets not to send back but they did anyway, said it would take a few days to get the carpet bound and I would be contacted to set up an appointment to install it. So it is now October 21st, I called the store manager today and he never returned my call. It has been 5 weeks since they came out with the new carpet to measure it and 5 1/2 months since I ordered the carpet.

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The installers that came in during installation stole a pair of solid gold earrings, my elderly mother's hydocodone and a pair of aviator Ray Ban sunglasses. (In order to do this they had to secretly go through all of our things!)When I noticed I called the main head quarters and all they did was put me I touch with installer. He apologized and offered me 100.00. I filed a police report but nothing came of it. Sick about it today, almost a year later... I am disappointed Custom Carpets never followed up with me and just turned their back to the situation. They could of cared less this happened. All they wanted was their money for the carpet! I so dislike this carpet. It cost over $5500.00. My advice Go to a carpet store that takes responsibility for theft from their workers and sells reputable merchandise.

Sales person helped us with selection and was very accomodating when we advised we needed installation asap. Installation team called prior to arrival and arrived at time provided. Installation was completed but there was no clean up of the stray yarns that come loose with cutting. I collected a softball size of yarns- not what I wanted my vacumn to take up. I was told (after) that the installation crew does not pick this up! The crew also failed to install the carpet flush with hall carpet, they used a metal carpet strip.

The salesman at Custom Carpet Centers is knowledgeable so we really like the product that we got. Their price was excellent.

In May 2011 Custom Carpets installed my winter white 4 inch maple hardwood floor. My home was a new build. By the end of June 2011 the boards cupped so that the overall look was waves. Custom Carpet installers and vice president ,Tom McDonnell came to my house several times to look at the floor and try to figure out what happened. It is now December 16 2012 and Custom Carpets refuses to take any responsibility for the cupping.He wanted Armstrong to be responsible. But the boards that were never installed are still perfect. They ordered the wood product and they installed it. It is still cupped. I have had to take legal action. All Tom McDonnell has done so far is call my lawyer and whine. If you are considering hardwood flooring go to the hardwood floor experts.

When they put the floor in the hallway they disconnected my alarm. They did pay for the alarm company to come back, but it was a shotty job. When I complained about a mark that was done when I moved the refrigerator, rather than coming over to fix it, they told me to get an iron and it would take care of itself. They put the floor in only 2 years ago and now the floor is wavy. I have complained about it and they haven’t done anything about.

While the estimator was more than experienced, we had the same problem with him as we did with another potential installer. The actual price for the installation of the vinyl (which retail costs about $6 / sq. yd.) came back over $21 / sq. yd.Nuts!

Custom Carpets denied any responsibility for the carpet buckling and offered me a refund of the $50 which I turned down. They liked to the Better Business Bureau about every giving me an estimate until I produced the receipt, then insisted the phone estimate was for the entire house, not just two rooms. There were only two rooms where the carpet had buckled.

Everything was done on time and as expected, except cleanup could have been better.

The carpet selection process was a little overwhelming as there were so many styles, colors, textures. Once I selected the carpeting I wanted, the measurement process was quickly completed and at my convenience. The pricing step was then completed quickly. On the day I went in to finalize my order, the paperwork was done quickly and the order placed. There was a delay due the carpeting I ordered was not in stock at the warehouse but they were making more within a couple days so the delay wasn't much. The key for me was getting the carpeting installed during a period when I was off work and that was able to happen. The installers contacted me each of the two days they were scheduled to come arriving promptly each morning and quickly getting the work done. The carpeting looks great.

They did install the padding & then realized they had the wrong carpet. The installers (which do not work for Custom Carpet Center - they are contracted out and I had 3 kids about 18 years olds to do my install) called the salesman who said it was the mill's fault and he couldn't do anything until Mon. morning when he could order the right carpet, but he wasn't sure when my carpet would arrive. Not even an apology. My husband tried to reach him several times on Monday, and they kept saying he wasn't in. I sent an email and tried calling their coporate office in O.P. and the rude girl that answered the phone wouldn't let me talk to anyone. We finally got through to a manager who was just as rude. He said he ordered my carpet but didn't know why I was upset - "it wasn't like someone died! It was only a small inconvenience" All of my furniture and belonging are in the basement or garage! I have no carpet and have towels down so I don't step on the tack strips. I told them I want my money back and to come and get their carpet as soon as I receive my refund. Then I went to Carpet Factory Outlet and bought better carpeting for $700 less! Then I come to find out a girl down the street from me had a bad experience with Custom Carpets, too. After her carpet was installed, she noticed purple marks on it and Custom Carpets would not do anything about it.

They did an excellent job. They showed up on time. We liked the salesman. They were friendly and courteous. Their price was better than some other places we checked on.

Custom Carpet is an extremely professional and competent company. From the sale through scheduling, to installation, a very satisfactory experience. They seem to be customer service oriented, and after the installation they followed up with a phone survey. The only thing I am not sure of is price, as it is impossible to compare prices store to store. I think the price was good though, and the salesmen knocked something off the price listed, even though my job was quite small.

Custom Carpet Center was very professional. I was very happy with their work. I would recommend them to anyone.

I have used Custom Carpet Centers before, and I've hired them to come out again in two weeks to do another job. I would surely recommend them to others. They did an excellent job.

Custom Carpet Centers did not do what they said they would. There was a filler piece that wasn't done. The closet door in the room won't open now that the carpeting is in. I may have to cut the bottom of the door off. I would not use them again.

We are happy with the floor that Custom Carpets installed. The installer was prompt and did a great job. The floor looks nice and there are no problems.

Custom Carpet Centers took their time to do good work. Their workers are very professional and their estimate was the same amount I paid. They do really good work.