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Lowe's

Kitchen and Bath Remodeling, Hardware & Home Improvement Stores, Marble and Granite,

About us

Lowe’s has been helping our customers improve the places they call home for more than 60 years. Founded in 1946, Lowe’s has grown from a small hardware store to the second-largest home improvement retailer worldwide. Our story began in North Carolina, when Carl Buchan, part owner of the North Wilkesboro Hardware Company, envisioned creating a chain of hardware stores. He purchased the company from his brother-in-law and partner and had the foresight to anticipate a post-World War II building boom. By eliminating wholesalers and dealing directly with manufacturers, Lowe’s established a lasting reputation for low prices. Sales grew over time and we expanded all across the country and now operate stores not only in the United States, but also in Canada and Mexico. Although times have changed since Lowe’s first opened its doors in 1946, Lowe’s values have not— the company remains committed to offering high-quality home improvement products at everyday low prices, while delivering superior customer service.

Services we offer

Appliances, Bathroom, Cleaning, Electrical, Flooring, Hardware, Tools, Home decor, Outdoors, Paint, Plumbing, Windows & doors.


Accepted payment methods

Financing Available

Reviews

4.218 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
11%
3
6%
2
6%
1
11%


Rating CategoryRating out of 5
quality
4.5
value
4.3
professionalism
4.2
responsiveness
4.2
punctuality
4.6
Showing 1-18 of 18 reviews

Anthony G.
06/2020
1.0
lawn service, home & garage organization, marble & granite, home improvement stores
  + 2 more
Worst store and worst customer service in the history of business. Placed an order online for pick-up and they cancelled it without notifying me (because they could not obtain the products I had purchased through their website). Placed a second order for delivery and only 1 item out of 4 were available. They charged my account for total price and said all items had been delivered. Been working for four days to correct it and they keep assigning different people to work it out with no resolution so far. Nightmare. I strongly suggest you stay away!!!! Store manager and delivery manager do not seem to care about finding a solution and the main office of Lowe's - the only way to contact them is by phone and I've waited on hold four times for over 30 minutes each time to no avail.
Description of Work: Delivery of necessary supplies for lawn and garden

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$350

Adam P.
09/2017
5.0
roofing
  + -1 more
They did a good job.
Description of Work: They did some roofing work for me about a month ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tianhe W.
10/2016
5.0
handyman service
  + -1 more
They came and explained it and it worked well.
Description of Work: I used Lowe's to give me a plan to replace a system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tianhe W.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: I have an annual agreement for Lowes. I bought my whole system from them and I have a 5 year agreement with them. They installed a new AC, it was Kenmore.
Rating CategoryRating out of 5
Yes, I recommend this pro

JP S.
07/2016
5.0
countertops, home remodeling
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Jim C.
11/2015
5.0
home remodeling
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
punctuality
5.0

Yes, I recommend this pro

Stephen B.
04/2015
5.0
garage doors, home remodeling
  + 0 more
unknown
Description of Work: I ordered a barbecue grill that was delivered (free) assembled along with an outdoor bench (delivery charge) that was also assembled. Both arrived in excellent condition. They even suggested that since one item was not in stock that if I could wait both items would be delivered at no cost.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kevin B.
02/2015
4.0
ceramic tile
  + -1 more
It was satisfactory; we found a tile that we were comfortable with and we picked it up from there but unfortunately when we went to install them, some of the tiles were broken. We took the box back and they exchanged it for the tiles we needed. It was adequate-it wasn't a premium tile; it addressed what I needed considering that we had a reasonable budget and Lowe's being right next door you can get relatively sure that you are not going to run out of stock on one particular item. It satisfied what I needed to do.
Description of Work: I got ceramic tiles from Lowe's.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,500

Elaine A.
10/2014
2.0
home remodeling
  + -1 more
It's almost over after 4 months, but there were too many issues...way too many and it continues until today. I must say I like the work that has been done but what a stressful ordeal. Even though they say they do, they don't keep track of the momentum or scheduling of the workers. It was always difficult to decide who was in charge and to make it worse, the person who was supposed to be in charge left to go to another store. It became and still is the excuse for why things were not moving. One reason for going to such a store was it's always open and supposedly there's always someone available in charge of my project...unless they are all off on the same day. It started with a lot of hope and happiness. I had a very patient and professional decorator help me select all the products I wanted. Sometime we had to search until I got just the right product. I can honestly say she left no website or company unturned finding items. After selecting all the products I was called to the store to finalize the contract. All money gets paid upfront, but I was told anything I don't like can be returned. This process was so laborious because of an ancient computer system and no printer in the same room. Whenever she needed to print there were issues ie locked door, no ink, etc. In the middle of this part of the process I went to Costco for almost 2 hours rather than wait in the store because of computer and ink issues. I live a bridge and 35 minutes away from the store and didn't want to come back another day. I was told that after the contract was signed that permits would be applied for right away. Wrong. I signed the contract on June 19th and the first permit was delivered July 1st and approved the same day. The second permit delivered 7/14 and the third on 7/21 because of someone's vacation. All permits were approved within days. I was already 1 month in. All items were delivered to my garage on 7/25 and I was hopeful again. Wrong. Work didn't get started until August. After many starts and pauses I am now close to the end and the issues continue, such as I decided not to use a product and had the contractor return it to the store for a refund of the product and labor costs i was charge. First I was told I was never charged for it and when I sent copies of my papers that I was charged I was told the product never got returned to the store. That is why I am writing this review early. It has been 4 months and I am tired of this struggle and needed to vent. Lowes might be good to install 1 item but not deal with multi layered projects because they really do not have good management. I believe that when it is finally done I will like it but I would not use Lowes ever again.
Description of Work: Demo and redo entire bathroom. It was a total redo.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0

$24,000

Dennis C.
08/2014
5.0
garage doors
  + -1 more
They have always been very good. They are responsive. They are timely. If any problems develop, they take of them promptly. Overall, I have had very positive experiences with them. I was happy with their services.
Description of Work: They have done a number of projects for me. They will be working work on my garage door.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michelle M.
02/2014
4.0
home remodeling
  + -1 more
Went well. No hassle. Didn't have to wait long to get a service rep.
Description of Work: Helped with an in store inquiry re: bathroom upgrade for mirror.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0

Yes, I recommend this pro

Rachel R.
12/2012
1.0
home remodeling
  + -1 more
I have shopped at Lowes in Orangeburg for nearly two years now. My purchases have been big ticket (fencing and appliances) and not once has the experience been pleasant. Finding someone to locate the fencing took 3 days, my washer came in damaged and finally my refrigerator and dishwasher were late for Thanksgiving dinner. Fencing: When it was delivered I was very happy. the delivery crew was professional. Its unfortunate that the hunt for the product was so distracting. Washing machine: The machine arrived damaged but no one checked on the condition when the machine arrived. The store tried to get me to wait another week for a replacement but in the end the store manager upgraded me so I didn't have to wait. Dishwasher and Refrigerator: By far the worst experience. I made the purchase since the store said they'd have it to me BY Thanksgiving. LIES!!! They blame their delivery company but... thats LOWE's problem. LOWE's destroyed my family time and have yet to make it up to me. I lost two days wages over this and no one has said a word... time to sue I suppose. Oh, and on top of this... no one told me i had to schedule installer separately so... the dishwasher is a giant paperweight in my kitchen... nice.
Description of Work: Appliances, fencing, misc

Rating CategoryRating out of 5
quality
5.0
value
5.0

$5,000

Barbara P.
04/2012
5.0
window treatments
  + -1 more
They were very efficient and they were pretty expert at what they were doing. I was happy with the service. They were punctual, and the whole nine yards. The price was very reasonable.
Description of Work: I had some window treatments done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ANNE B.
09/2007
3.0
carpet installation, home improvement stores
  + 0 more
Lowe's came on time and were neat and professional. The personnel in the store, however, were not knowledgeable enough to be doing the sales part. The young man we had was very nice, but had to keep asking other employees for help and advice. I think they are a little understaffed.
Description of Work: I purchased carpet here for 2 rooms. One of the rooms is 8' x 8' and the other is 8' x 10'. They also installed the carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

MYRNA F.
07/2007
5.0
countertops, marble & granite
  + 0 more
They're much better than their competitors. The installers were professional and on time. They were very pleasant to work with. I was impressed with their efficiency and neatness. They didn't leave any mess and did a super job on the installation.
Description of Work: Lowe's installed 40 square feet of granite countertops in our kitchen. They also cut the countertops to fit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LISA K.
03/2007
5.0
home remodeling
  + -1 more
Lowe's has a very good selection of countertops. It was necessary to schedule an appointment there to discuss the project and the procedure, and the staff person at Lowe's was very helpful. The subcontractor for Lowe's was Counter Revolution, and I thought they were helpful, did a good job and really knew what they were doing. It took a few weeks to get the new counter. It looks great. It might have been possible to get a better price by going through a direct-seller of countertops, but I felt reassured by Lowe's involvement.
Description of Work: They upgraded the built-in countertop in my office. They came once to remove the old countertop and create a template. The second time they came to install the new Corian-style counter.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Dave S.
02/2006
5.0
hardwood floor
  + -1 more
THEY WERE VERY PROFESSIONAL AND COURTEOUS. THEY WERE IN WHEN THEY STATED. THEY WERE INSTALLED WHEN THEY PROMISED. THEY WERE A VERY GOOD CREW.
Description of Work: THEY LAID AND INSTALLED NEW WOOD FLOORS.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$4,000

01/2006
5.0
home remodeling
  + -1 more
THEY WERE VERY NICE. ESTER WAS VERY PROFESSIONAL AND KNEW EVERYTHING THEY NEEDED TO KNOW. THEY WERE WONDERFUL AND GUIDED US THROUGH A LOT OF THINGS. THEY ASKED US A LOT OF QUESTIONS TO FIGURE OUT HOW TO WORK IN YOUR KITCHEN AND WHICH CABINETS WOULD WORK BEST.
Description of Work: WE ORDERED THE CABINETS. THEY HELPED REDESIGN MY KITCHEN AND ALSO ORDERED COUNTERTOPS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

    Contact information

    206 Route 303, Orangeburg, NY 10962

    www.Lowes.com

    Service hours

    Sunday:
    7:00 AM - 8:00 PM
    Monday:
    6:00 AM - 10:00 PM
    Tuesday:
    6:00 AM - 10:00 PM
    Wednesday:
    6:00 AM - 10:00 PM
    Thursday:
    6:00 AM - 10:00 PM
    Friday:
    6:00 AM - 10:00 PM
    Saturday:
    6:00 AM - 10:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Kitchen and Bath Remodeling,
    Hardware & Home Improvement Stores,
    Marble and Granite,
    Garage Doors,
    Countertops and Backsplashes,
    Home and Garage Organization,
    Window Treatments,
    Roofing,
    Lawn and Yard Work,
    Heating and Air Conditioning,
    Hardwood Flooring Sales and Installation,
    Handyman Services

    FAQ

    Lowe's is currently rated 4.2 overall out of 5.

    Sunday: 7:00 AM - 8:00 PM

    Monday: 6:00 AM - 10:00 PM

    Tuesday: 6:00 AM - 10:00 PM

    Wednesday: 6:00 AM - 10:00 PM

    Thursday: 6:00 AM - 10:00 PM

    Friday: 6:00 AM - 10:00 PM

    Saturday: 6:00 AM - 10:00 PM

    Lowe's accepts the following forms of payment: Financing Available
    No, Lowe's does not offer free project estimates.
    No, Lowe's does not offer eco-friendly accreditations.
    No, Lowe's does not offer a senior discount.
    No, Lowe's does not offer emergency services.
    No, Lowe's does not offer warranties.
    Lowe's offers the following services: Appliances, Bathroom, Cleaning, Electrical, Flooring, Hardware, Tools, Home decor, Outdoors, Paint, Plumbing, Windows & doors.

    Contact information

    206 Route 303, Orangeburg, NY 10962

    www.Lowes.com

    Service hours

    Sunday:
    7:00 AM - 8:00 PM
    Monday:
    6:00 AM - 10:00 PM
    Tuesday:
    6:00 AM - 10:00 PM
    Wednesday:
    6:00 AM - 10:00 PM
    Thursday:
    6:00 AM - 10:00 PM
    Friday:
    6:00 AM - 10:00 PM
    Saturday:
    6:00 AM - 10:00 PM