sears actually came out 6 times, and didn't show up 3 times. at all 3 no shows, i had to have a welder on standby at sears insistence. the welder rearranges his schedule 3 times in order to be here. he never charged me.
Description of Work: I had a water leak which destroyed my floors in the entry, bathroom, and hall way. sears was contracted to replace the existing floors with with 3/4" plywood, and put in new vinyl. when the existing floor was cut away, the problem was a leak under the water heater. sears "floor crew doesn't do pipes or water heater. it took 2 mos. to find a contractor to fix the water heater and remove black mold. $800.00 for the contractor. also cost $100.00 to get people up here to remove the washing machine out of my kitchen, and hook it up for normal use. sears was here a total of 6 times, not counting 3 times that they were supposed to show up here to replace the floor with plywood, and didn't show. finally the crew showed up and replaced only the vinyl. i have exactly what i started with, except the flood is dry, ( at myown expense. ) but still has bumps, ripples, soft spots, and is still in danger of falling through. on jan. 3rd., i took sears to court, and somehow lost the case. my final cost was $2900.00.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$2,900
Amber D.
03/2011
5.0
mobile home remodeling
+ -1 more
Looking forward to a week get away in the great ski country my family and I found our mobile home a disaster. While we were at out permanent home our pipes had frozen, causing them to brake not knowing we walked into a living nightmare. I found The Home Group's number in the phone book. They were over to evaluate the damage immediately at 8pm. They stopped the leaking immediately, and accessed the damages. They quickly handle my insurance claim rapidly and began the renovations. They worked late hours so I could still have my company come for the weekend. The completed the job in timely manner, not to mention the great work they performed. My kitchen is now my favorite part of the house to entertain. I get so many compliments and recommend The Home Group to all my friends and neighbors. I don't know what I would have done without them.
Description of Work: The Home Group installed new Pex waterline so my family and I will never have to worry about them braking again. They also installed new heat tape to prevent any future problems with my waterlines freezing. They repaired the inside water damage including work under the house and renovating the kitchen from the floors to the walls.
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Service Categories
Remodeling - Modular & Mobile Home,
Water & Smoke Damage
FAQ
The Home Group is currently rated 4.3 overall out of 5.
No, The Home Group does not offer free project estimates.
No, The Home Group does not offer eco-friendly accreditations.
No, The Home Group does not offer a senior discount.
No, The Home Group does not offer emergency services.