TOPAZ DESIGN GROUP

We met with a number of different contractors and designers before selecting Topaz. Overall, the project went very well. The project was a complete design and the owner was very professional and honest in how they work and run their business. They were great in taking our design wishes into consideration Anytime there has been maintenance issues in the subsequent time, Topaz has been very responsive in coming out to make it right even if it means significant work on their part.

The quality of the work was good. The communication was not so good. We would call and leave a message. They wouldn't return the call for a couple of days. They provided a time-line, but they didn't stick to the time- line. The job ended up taking longer than we anticipated. There was no follow-up on the work. One of the trees they planted ended up dying, however they didn't get back to us to replace the tree. It was back and forth communication on that.

This was some time ago but I still feel it necessary to document. Just a few days before work was about to start I learned that a permit was required for the job. Something that Adam should have known as a licensed contractor in my county and town. I brought this to Adam's attention and he said he will discuss with the town building Dept. End result was that I needed to file plans and architect drawings for a drywell for my patio work and this was going to severely put the project over budget. I needed to cancel my project. Adam's office required he keep my deposit of $250 because of the research he had done at the building office used his time. Now I am sure Topaz's work is great. But I just feel he should have known all this going into the project. I feel this should have all be avoided. I will not recommend Topaz for any work because of this.

Topaz cleared, surfaced and constructed walkways, patios, and planters. They brought in a crew of 6 men to grade and level surface to prepare for the installation of pavers and sitting walls. They finished the work in about a week and left the area clear and clean. The landscaping area they created was amazing. They had a keen understanding of creating the backyard retreat we were trying to create.

We liked their design. We checked with several different companies before we went with them. Their cleanup was very good. They were very receptive to our calls. They met our expectations and even went beyond. The price was a little high but they did what they promised. They will be back in the spring to do continued work; they are not done yet.

My overall experience has been a very good one. Topaz has great customer service; there is someone in the office to answer phone calls and Adam, himself, is very accessible and hands on through all the phases of my project. He is the owner/designer; not a salesperson. All my questions and concerns were always answered in a timely manner and the guys of the crew are respectful and clean! My property was always cleaned up at the end of each day. Top quality company doing top quality work!