First Class Roofing

I needed a new roof of 3400 sqft. Jay seemed like a pretty cool guy and seemed super knowledgeable. Wow - what followed proved not the case. Jay told me he had 30+ years of experience, but the work that was performed on my roof demonstrated a first timer. After day 2, I called him to stop the project because of the following issues: - incorrect install of GAF timberline shingles (not to GAF guidelines) - they overlapped them - his foreman said I didn't need to change my 30+ year old skylights and proceeded to seal them incorrectly (put tar all over it rather step flashing) - he didn't want to do a drip guard saying unnecessary (ugh) and then installed incorrectly - many of the boards of plywood aren't fully secure - utilized some foreign membrane system that an inspector had never seen before - shingles overhang in gutters bypassing the gutters when it rains (ugh) - tarred all my exhaust vents instead of properly flashing to industry standard - improper nailing into shingles God knows what will be found underneath the shingles Nothing done to industry standard. Then they damaged my driveway with their trailer, didn't cover my AC before starting the roof stripping (luckily I caught it and did so), damaged window screen, damaged my newish gutters (no protection), gutters filled with debris now. He also left materials on the roof and left his company van in my driveway over the weekend - without even asking. Who are these people? The best part? My security cameras caught the guys drinking beers on my property, and then getting on my roof. No apology, no explanation, or anything. I'd learn much of this from a roofing inspector who evaluated it (unbiased since he wouldn't be doing the work) and from another roofing contractor that would be correcting and finishing the work. Some of the key terms used by these two gentleman after evaluating: 'butcher job' - 'amateur work at best' - 'more of a DIY individual than a contractor..' - 'they really didn't know what they're doing' - 'very little experience in roofing' - 'a hot mess' And.. 'if this was Florida, the roof would have failed inspection.' 'GAF will not honor their warranty on this project due to incorrect installation of the shingles.' 'if a hurricane (heaven forbid) destroys the roof, your insurance company will not pay the policy due to inappropriate installation.' Wow. But drinking on the job and getting on my roof? Jay is threatening to take me to court - which, I very much welcome, but don't think he will because that'll be a bloodbath for his company. I'll be reporting them to BBB and pursuing their insurance company and legal action so that no one else falls prey to this scammer that gives contractor's a bad rep. I saw a lot of positive reviews for this company, but now thinking they were bought and paid for, - or from ignorant home owners - as that's becoming a rampant issue. They should be shut down and I will be pursuing that.

Jay is thorough, punctual, courteous and caring. He seemed to be truly dedicated to making sure everything got taken care of properly. Work was performed competently and cleanup was excellent.

Great job, great price. Thanks Jay!

Cancelled appointment then showed up unannounced five hours early at second appointment . Did not call back with estimate. When asked several days later , could not bother with an estimate. A waste of time.

Jay arrived early, checked out our roof, tarred around the room's skylight, siliconed the second story windows in the back of the house, and even cleaned part of my gutter -- all for FREE. (He also told us our 17-year-old roof was in good condition and showed us how to silicone the downstairs windows ourselves.) We were shocked. Thank you, Jay. We won't hesitate to recommend you to anyone in need of a roofer.

Excellent. Jay showed up on time for the estimate. He quickly diagnosed the problem and took the time to take me on the roof and explain the solution. Get this, he fixed it at no charge!! This is after a I received other estimates around 6-7 grand. I am eternally grateful for Jay's honesty and integrity and would highly recommend him to anyone looking for a knowledgable and HONEST roofer.

unknown

Jay was very professional and friendly. The crew was also friendly and respectful of my property. They came very early each day (2 days) as promised. The price was in sync with 2 other estimates I had gotten, maybe even a little better. Jay noticed I had some water damage behind my siding and caulked the areas where the water was getting in. They even changed out the bulbs in the security lights since they had the tall ladders and I couldn't do it myself. When they were finished, they cleaned up everything as if they were never there. I was extremely pleased with Jay and the service he provided. I highly recommend First Class Roofing.

unknown

great!

Cant say enough good things about First Class Roofing.They worked fast and got the job done right.They went above and beyond my expectations.Jay the owner was on hand to make sure everything agreed upon was done right. His crew were all very respectful and professional. I would highly recommend First Class.

Jay was one the first roofers to come and look at the job to give an estimate. He explained everything in detail, including options and costs. He was able to quickly schedule the job, showed up early, and completed everything that was agreed to, in addition to a few small other things at no additional cost. He and his crew were neat and professional. There was never a heavy sales pitch or pressure to do anything. Highly recommended!

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After talking to a total of five roofing companies from Angie's List, I knew Jay from First Class Roofing was the man for the job. He was one of two estimators who actually climbed on the roof, measured it, and looked for damages. Then he provided me with an accurate estimate and a start date. He didn't promise to give me something "free" or offer me a "promotional" deal to rush my decision. Jay's price was not the cheapest, it was what seemed fair. After scheduling the job, I got a call that the work had to be postponed 2 days--but it was due to the weather forecast of rain. I appreciated the call and totally understand since my roof is quite steep and would make the job dangerous, if not impossible to climb. On the rescheduled work day, the crew arrived early and in a whirlwind of non-stop banging for 2-days, the job was completed flawlessly and cleaned up. First Class Roofing did a first-class job. Jay delivered everything he said, on time and on budget. He actually did more than he promised, fixing some unexpected problems. I am extremely happy with our new roof and would highly recommend Jay for your next roofing project. In fact, I've given his phone number to my mother-in-law. That should show you how much I trust him on delivering quality work.

Visit went great. This company is totally trustworthy.

Jay and First Class Roofing are knights in shining armor (and I'm no damsel in distress!) Twice in the last year has Jay and First Class Roofing come to my aid. Twice has Jay or one of his excellent mechanics sealed leaks in a new roof installed by some carpetbagger from one of Newsday's "pennysaver" type advertisers. About a year ago I contracted to have my flat garage roof recovered. I found a "leak finder" to do the job. A torch down rubber roof was his suggestion and would I please pay cash. The job was terrible and leaked with the first rainstorm. I got hosed. I got what I deserved, a leaky, lousy, miserable job by an unlicensed slob who refused to answer my calls to repair the damage he had done. S.O.B. First Class Roofing was putting a new roof on my neighbor's house. I asked Jay to give me an estimate to repair the leaks. Jay dispatched his crew to do a temporary repair at no charge. After Sandy came and went the roof began to leak again. I called First Class to have them do the roof over correctly. Out of the blue, a mechanic arrives with a helper, ladder and caulk to stop the leak again. As soon as Jay and First Class are available, I want them to get rid of the mess the clown left me and do the job right. Jay is amazing.

Highly recommend Mark and his team.

the story told above. First Class Roofing and Jay are the best.

I was entertaining estimates on my roof to be re-done. Jay was my 4th & last. He explained in detail what & why the work that needed to be done. The others where giving estimates assuming half of my plywood roof was useable, ( it was not I saw it ) Jay also informed me that the plywood was to thin to begin with. As per his recommended course of a full rip off & replacing all plywood to the correct thickness, installing proper venting, & his estimate was still the best. As professional as they come, on time all work was done in one day & my yard was spotless at the end.I would recommend him to anyone.

Overall the job went well. They were punctual and very professional. The price was fair.

The crew was great. They completed the job very quickly. If you have any trouble paying he will let you pay in installments. He is friendly and nice. I would want him for my brother. They are really nice people. He will come and fix any problems.