I spoke to Ron, the owner, after his technician, Steve, charged my friend Helen $80 for a Samsung refrigerator repair he couldn't do. The problem was immediately apparent (a plastic hinge). Steve spent less than 10 minutes looking for the part online, then gave up and charged her $80 for nothing. He told her the part was discontinued and unavailable. She's 85 years old and lives in Freeport on Social Security, taking care of her adult disabled daughter. Ron defended his technician, Steve, and rudely said "everything costs so much these days that we have to pass it along to our customers." He refused to give even a partial refund. So I went online myself, and it took me about a half hour to find and order the part (cost $3 dollars). Then I went to Helen's house and installed the part myself with just a screwdriver - in less than 15 minutes. And, oh yeah, after I got the part, I called Ron again and he wanted $160 just to install it! A $3 dollar part! 100% God's truth! -- YOU be the judge!
Description of Work: Minor refrigerator repair
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$160
WARREN R.
03/2020
1.0
appliance repair
 + -1 more
In case you don't normally read an entire review, let me start off by saying that these guys are a total ripoff. I called Appliance Doctor to fix the ice maker on my LG refrigerator. The woman on the phone was pretty friendly. She set up an appointment and said 2 repair men came by. They spent about 10 minutes and determined that the ice maker was broken and had to be changed. They ordered it and came back in 2 days when it was delivered. They removed the old ice maker, which was 5 screws and an electrical plug. It took less Tha 5 minutes. As it turned out, the wrong part was delivered. They sent it back and got the right part. They came back and installed the correct one in less than 5 minutes. They charged me $350. Out of curiosity, I looked on line and saw the exact part for $133. Making over $200 on the 5 minute installation of a part is a complete and total disgrace. I would understand if they made $100, but $200 is incomprehensible for 10 minutes of work. I called them to register my complaint. Ron, the owner called me back. I told him how disgusted I was about his price gouging. He began screaming at me, telling me that someone has to pay for insurance and other business costs. I told him to stop shouting and treat me properly. I told him I understand that he has to make money, but over $200 for 10 minutes of effort is unacceptable and he is a thief. I strongly recommend that Noone use them to fix their appliances, as they are a complete ripoff
Description of Work: Ice maker in refrigerator
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$350
Sybil O.
04/2016
5.0
appliance repair
 + -1 more
Chris was polite, punctual and professional. He listened carefully and checked the machine for problems. The office worker, Laurie, was responsive and helpful. I would definitely use the service again.
Description of Work: Checked my washing machine and confirmed that the water overflow was not from the machine itself.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$76
Carol K.
03/2016
5.0
appliance repair
 + -1 more
I called this morning. They said they would get here by 1. They called when he was 1/2 hour away. Chris was very professional and resolved the matter quickly. I would recommend them to anyone and will use them in the future.
Description of Work: Repaired dryer. The dryer was tripping a circuit breaker. He found a piece of lint had landed on and shorted out a wire. He replaced the wire and cleaned out vent.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Mary W.
02/2016
5.0
appliance repair
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Andrea D.
12/2015
5.0
appliance repair
 + -1 more
unknown
Description of Work: On time good quality work
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Roberta B.
08/2015
5.0
appliance repair
 + -1 more
they came on time. The office kept us updated on when they would arrive. They were efficient and nice
Description of Work: replacied heater and defrost thermostat
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Elaine F.
04/2015
5.0
appliance repair
 + -1 more
My dryer was making a screeching sound. I called Appliance Doctor and they were able to come the same day even though I said no rush. Ronnie was able to diagnose the problem and fix it right away at a reasonable price. We have been using Appliance Doctor for years and have always found them to be honest, reliable and prompt. They have fixed washers, dryers, refrigerators and stoves for us. Always very pleased with the services.
Description of Work: Fixed the dryer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Joseph G.
06/2014
5.0
appliance repair
 + -1 more
they did everything very thoroughly and cleaned up afterwards.
Description of Work: found source of water leaking out of refrigerator/freezer, and replaced the part
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Joan K.
02/2014
5.0
appliance repair
 + -1 more
They fixed my refrigerator that wasnt outputting water. They did a great job.
Description of Work: They repaired my refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$259
TOMAS O.
02/2014
5.0
appliance repair
 + -1 more
I run an apartment building. I use them for the high end appliances.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
beverley T.
07/2013
5.0
appliance repair
 + -1 more
It went very well. The Technicians were very professional, punctual.
Description of Work: Service refridgerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
LISA M.
06/2013
5.0
appliance repair
 + -1 more
Called in the evening. They called back the following morning and showed up within a few hours. Diagnosed problem. Ordered part. Came back 2 days later and it needed more repair than initially thought. They ordered additional part on a Tuesday. Part received Wednesday. They returned Thursday morning and completed repair. Now, here's where it gets good - - they originally estimated total cost (including service call) to be $180.00. They landed up having to come back an extra time with an extra man. They didn't charge for the additional labor costs! HIGHLY RECOMMEND these guys! As good as they come. They have done repairs for me in the past. A few years ago, my washing machine wasn't working well. After looking at the machine, they told me to use it until it dies because it wasn't worth fixing. He could have sold me on the repair, but instead gave me an honest assessment.
Description of Work: Repaired dishwasher
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Virginia R.
07/2012
5.0
appliance repair
 + -1 more
His price was reasonable. He was able to get the tap back on so that I was able to use it. He was able to improvise and I was pleased with him.
Description of Work: I used Appliance Doctor for repairing broiler which is late 50's.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Kathleen A.
11/2011
5.0
appliance repair
 + -1 more
The washing machine ended up needing to be replaced. They analyzed the problem well and their customer service was great. I would highly recommend them.
Description of Work: I had an issue with a tenant and we had to go back and forth regarding a repair on a broken washing machine.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Erin M.
11/2011
5.0
appliance repair
 + -1 more
The service has good both times. They were honest and fair. Their prices are reasonable and there were no unexpected charges. I would use them again in the future.
Description of Work: I have hired him twice for appliance repair. He repaired our stove and dryer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Helenlee H.
05/2010
4.0
appliance repair
 + -1 more
They were fine. They came, they quoted, and they fixed it and left. I like things quick and to the point. I think they came the same day that I called. My stove was inoperable and I couldn't even light it with a match. We couldn't cook outside because it was January.
Description of Work: There was a thermostat problem in the oven and the starters went in the gas stove.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$189
miguel M.
12/2008
4.0
appliance repair
 + -1 more
I used them about two years ago when I had an issue with another appliance. He came in, looked at it, ran a diagnostic to see what was going on and figure out if we needed to buy a new one or if he could repair it. We were satisfied with that. Once we started having a problem with the stove, we still had the receipt from when we used them and we called them in. They were quick to respond within an hour or two of the call. I thought that was pretty good. The guy who came out was really knowledgeable. He's good at letting you know what's going on and giving you options. He's seems pretty straightforward. We didn't end up using him for the repair because he suggested we call the manufacturer to get a part replaced and he showed us how to do it. We just paid for the visit and the diagnostic.
Description of Work: He came out to take a look at our stove.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$49
KAREN C.
09/2008
5.0
appliance repair
 + -1 more
I like that he fixes really old machines that are past their warranty. He is very honest and he tells you right up front about what the problem is and what needs to be done fix it. He seems to know how to fix everything, which is the best thing.
Description of Work: He came to my home and replaced the rollers that the drum sits on in the dryer.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$120
JOSEPH B.
11/2006
5.0
appliance repair
 + -1 more
I called at 9:00 PM and received a call back by 8:15 the next morning. He set up an appointment for that morning. He later called to tell me he was on his way and arrived at 11:30. He was respectful, pleasant, showed me the parts he was replacing, and explained how and why. For no additional charge, he also replaced the wheel that drives the belt.
Description of Work: They replaced the belt in my dryer, as well as the wheel that holds the belt.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
KRIS S.
02/2006
5.0
appliance repair
 + -1 more
THE COMPANY DID A GREAT JOB AND THE DRYER IS WORKING FINE. THE JOB WAS DONE IN A SHORT TIME AND THE WORKER WAS COURTEOUS AND SKILLED. I HAVE NOT HAD ANY MORE PROBLEMS WITH THE DRYER.
Description of Work: MY DRYER WAS NOT WORKING, THE HEAT ELEMENT WAS REPLACED.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Marylee S.
02/2006
5.0
appliance repair
 + -1 more
I FEEL THAT APPLIANCE DOCTOR REALLY WORKS HARD AND THEY DO THEIR BEST TO MAKE YOU THE INDIVIDUAL HAPPY. THEY ARE NOT LATE AND THEY ARE VERY POLITE. THEY ARE A WONDERFUL COMPANY AND THEY DO A GREAT JOB.
Description of Work: REPLACED THE KNOBS ON THE OVEN AND REPAIRED ONE OF THE BURNERS
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
MARIA J.
02/2006
5.0
appliance repair
 + -1 more
THE SERVICE WAS COMPLETED QUICKLY AND PROFESSIONALLY BECAUSE OF THE PROBLEM WITH THE GAS LINE. THE WORKER DID A THROUGH INSPECTION OF THE STOVE AND WAS HONEST WITH HIS FINDINGS. THE STOVE IS WORKING GREAT.
Description of Work: THE STOVES GAS LINE WAS CLOGGED UP AND THE COMPANY CAME AND REPLACED THE GAS LINE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
02/2006
5.0
appliance repair
 + -1 more
I WAS HAPPY WITH THE PROMPT SERVICE I RECEIVED FROM THIS COMPANY. I HAD TO CALL THEM ON THANKSGIVING DAY AND APPLIANCE DOCTOR WAS WONDERFUL. IT TOOK THE SERVICE GUY NO TIME TO REPAIR THE STOVE.
Description of Work: REPAIRED THE STOVE
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
02/2006
5.0
appliance repair
 + -1 more
APPLIANCE DOCTOR DID A GREAT JOB TAKING CARE OF THE PROBLEM WITH MY FREEZER. THEY WERE PROFESSIONAL, KNOWLEDGEABLE, PLEASANT AND THEY GOT THE JOB DONE QUICKLY. THE FREEZER WORKS GREAT NOW.
Description of Work: REPAIRED LEAKING WATER IN FREEZER
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair
FAQ
Appliance Doctor is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Appliance Doctor accepts the following forms of payment: Check
Yes, Appliance Doctor offers free project estimates.
No, Appliance Doctor does not offer eco-friendly accreditations.
No, Appliance Doctor does not offer a senior discount.
Yes, Appliance Doctor offers emergency services.
Yes, Appliance Doctor offers warranties.
Appliance Doctor offers the following services: Large appliance repair.