Waterboy Water Works

well

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Edward Duncan established Waterboy Water Works in 1994. Over the last 16 years, the business has grown to meet customer demand, but the objective has remained the same - to provide quality service at reasonable rates. The employees at Waterboy Water Works can repair a leaky tap, install a dishwasher, replace a water pump, and transform an outdated bathroom - and much, much more! We are a 24 hour business and are there when you need us most.

Business highlights

26 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes

Reviews

4.863 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
5%
3
0%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.6
responsiveness
4.8
Showing 1-25 of 63 reviews

John s.
01/2025
5.0
I had Ed replace our deep well pump and a hot water heater. Ed and his crew are very efficient, very professional, and their work is of the highest standards. If you want the job done right at a reasonable price - give the Waterboy (Ed) a call. You won’t be sorry. Highly recommend!
Rating CategoryRating out of 5

Gina R.
09/2024
0.5
Oh they were quick to respond. They put the pump in and cleaned the lines. He said they flushed my well 3 times and he treated the water with something that smelled like chlorine/bleach. My well is only 75ft. He charged me a phenomenal fee. 2800$ to pull a 75ft well line and put a new pump in. Then a month later the water shuts off. I call them. He sent his helper over and he determined that the breaker was bad and the pressure switch was kicking off. This should've been repaired while they were here the 1sy time but it was not. For the money I paid then they wanted to charge me another 1000$ to put a 15$ breaker in and install a 30$ pressure switch. You talk to any plumber and they'll tell you all that should've been repaired when they were here. His helper left that day Saturday saying they'd call Monday morn. Well that came and went and they are not taking my calls or answering my msgs. Don't pay this man your money. He will only over charge you and do the bare minimum. They claim they don't do a half as job but his helper took the panel off my fuse box and did not put it back together right. Now I gotta pay another whole repair to someone else for something that should've been inspected and fixed that 1st day. Save yourself the trouble and steer clear of this one. I think it's really ignorant that they take advantage of people the way they took advantage of me by charging me all that money. I am in over 10k right now on just getting pipes and water out of em. For that kind of money I should have a brand new bathroom but I'm left with the shitty iron tub. And if they read this review. Fick you Ed. I'll never call you again. And you can suck my dick. For sure bigger than yours Bit¢h.

Rating CategoryRating out of 5
quality
3.0
value
1.0
responsiveness
0.5


Donald T.
08/2024
4.0
N/A

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$4,500

Ron G.
08/2024
0.5
After working on my well they had removed 265 feet of 1-1/4 inch pipe and replaced it with a 1 inch pipe and when I called him and told him that he needed to reinstall the 1-1/4 pipe because the well was not keeping up with the demand., he refused to return my calls and told me to stop calling. To make matters worse he took the pipe and the pump with him so now I have to hire a new well guy and replace 265' of pvc pipe. DO Not let these people on your property. I am very pissed off. Ron.

Rating CategoryRating out of 5
quality
1.5
value
0.5
responsiveness
1.0


Stephanie V.
06/2024
5.0
Ed and Joe were very quick to respond to us. We had been without water for close to a week. They were extremely informative and educational about the entire process, as well as how to maintain and move forward in the future. Our problem was completely fixed within a few hours. We are forever grateful for them!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Gregory F L.
06/2023
5.0
Simply outstanding. Quickly assessed the issue, gave his resolution and next steps. Work was done on time, as expected and correctly. A rare find in today's world

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,800

Jeff L.
06/2023
5.0
My well is 300 feet deep and for 22 years our water was great. It started getting funky and then we had no water. I used Angi at about 11pm and within 10 minutes Ed from water works called and he came out 2 days later and put in a new pump. I am a DIYer and can say I rarely hire people. I hired Ed and he did a fantastic job. He explained everything he was doing, cleaned up and used quality American products. I researched a lot of plumbers and only on Eds reviews did they mention changing pumps. Honestly if I was younger I probably would have attempted to do it myself but after watching it without the proper equipment there is no way. But Ed took the care I would have and am very very pleased. Here's to having great water for another 20 plus years. Don't hesitate to hire water works.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$3,300

Dan F.
12/2022
5.0
Ed and his crew were very professional and courteous throughout the process. They arrived early and completed all work as agreed and ahead of schedule. I highly recommend Ed and his team to anyone looking for excellent well pump and water service. Great job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Anastasia M.
08/2022
5.0
Very efficient and professional! Came the next day! Installed new pump and holding tank. Ed explained everything every step of the way. Friendly and personable, would highly recommend. It was expensive but well (no pun intended) worth the price

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$620,000

Jackie R.
05/2022
5.0
My hero! I was very impressed with how he explained everything and why he had to replace things . Very nice man and I would highly recommend him !,

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Kassidy H.
01/2022
5.0
They were great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$2,000

Elvis R.
11/2021
5.0
Neat and clean work in the o Great customer service very personal and friendly

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$2,300

Bryan P.
07/2021
4.5
Professional, efficient and did very nice work. They made it a point to insure it was a quality installation. Very good company

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro
$4,000

Martin F.
04/2021
5.0
Great work

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

John F.
03/2021
5.0
excellent service, installed new pressure tank & submersible pump, explained everything that they were doing, very professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Donald T.
10/2020
5.0
Excellent service. Explained the entire process. They were friendly and helpful. Which goes a long way when you’re worried and upset.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Marty R.
08/2020
5.0
Outstanding service. Well pump failed due to pressure tank failure. Ed and his crew are courteous and knowledgeable and answered all my questions and offered tips on how to maintain my well. They installed a new pump, pressure tank, some plumbing and removal of old electrical components no longer needed and finished by disinfecting the well. All this work completed in 3 hours. I most certainly will be recommending them to all in need...

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

peter d.
07/2020
5.0
they were extremely timely and professional. Ed and his helper had my water up and running in no time, Ed explained to me everything he was doing and why. they were both very friendly and courteous. will highly recommend them to anyone any time, a couple of really nice guys, helper even said. i like this guy wish you lived closer so we could drink a beer. lol. thanks so much you two

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,500

David P.
07/2020
5.0
They were at my home within the hour. Very Knowledgable and professional Diagnosed and solved my no water issue. Great job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$300

Douglas R.
04/2020
5.0
Great team work . They handled a difficult problem and then handled the problems we found later . Very knowledgable

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Steve S.
01/2020
5.0
Very professional and knowledgeable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Rita W.
12/2019
5.0
The job was a lot of money and probably could have looked for less but the fact that Ed n company was so prompt and professional, made it worth it to me. I would definitely call them back to do any work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ute L.
12/2019
5.0
He stayed with me, till everything was working well. He even spends his own money, to complete the job. I am very grateful, to have running water again. Ute L.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Stephen S.
11/2019
5.0
Top notch customer service. Very professional workers. Courteous, knowledgeable and honest.I know anytime I need anything done with my well this is who I'll be calling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
    • 1(current)
    • 2
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Contact information

P.O. Box 289, Norwich, NY 13815

http://www.waterboywaterworks.com/

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day

Service Categories

well

FAQ

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Sunday: Open All Day

Yes, Waterboy Water Works offers free project estimates.
No, Waterboy Water Works does not offer eco-friendly accreditations.
No, Waterboy Water Works does not offer a senior discount.
No, Waterboy Water Works does not offer emergency services.
Yes, Waterboy Water Works offers warranties.

Contact information

P.O. Box 289, Norwich, NY 13815

http://www.waterboywaterworks.com/

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day