Wny Property Kings

He is wonderful, on-time and does good in cleaning.

I don't enjoy having to write this review but I want others to avoid wasting their time like I did. I scheduled for Kyle to come out on 7/11 for an estimate. He did not show up, which is extra unfortunate as it was an early Saturday morning. However, mistakes happen and I don't believe that one scheduling mishap defines a company. I was willing to reschedule. Eventually, I got ahold of Kyle again via Facebook and was rescheduled for an estimate on 7/30. Kyle was on his way to a job and had very limited time to offer us at our appointment (<10 min). We didn't know that of course, until he got to our home. Rushing through his questions, taking his notes with a sharpie and scrap piece of paper, and not bothering to have a mask to wear were all pretty big red flags. I knew we would NOT be a priority to this company. Regardless, he was friendly enough and said he'd get the estimate to us in a couple days (it was a Friday so I figured by mid-first week of August). Well, not surprisingly, an estimate didn't come. Three weeks later and I notice him offering free estimates on the local community page and I took the opportunity to ask him if my estimate was on the way. I got "It will be ready early next week". Fast-forward to September and I have received nothing from this company. I have reached out to 4 other businesses in the meantime and their conduct has been more professional, friendly and structured by a mile. I am very confused by my experience with WNY Property Kings and their lack of professionalism, as they came highly recommended.

Kyle and team were responsive and professional throughout the entire job. They did a very thorough job and left the site well cleaned. I would hire again in a minute.