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Ivy Lea Construction

Roofing, Kitchen and Bath Remodeling, General Remodeling,

About us

2014 Super Service Award Winner in Roofing, Windows and Doors! In the past 25 years, Ivy Lea Construction has become the leading full-service remodeling firm in the Ken-Ton area. Our name has become synonymous with quality, complete customer satisfaction, and excellence… one job at a time. Ivy Lea Construction specializes in every aspect of home remodeling: custom built additions, kitchens, bathrooms, roofing, siding, windows, doors, and concrete projects. No home improvement project is too large or too small. From the custom addition that you always dreamed about, to a small repair like a new storm door, Ivy Lea Construction will bring out your home’s full potential whatever the size of the job. Through the years, Ivy Lea Construction has developed an excellent approach to improving your home. Our winning team starts by listening to the needs of each and every customer, and tailoring all designs to their specific aesthetic and budget. All questions and concerns are addressed with a detailed design proposal. The design is then put into production, where qualified craftsmen work to ensure a high quality end result that is both beautiful and functional. Our emphasis on teamwork gives all members of Ivy Lea Construction an opportunity to make a huge difference. We have found that this process yields the most successful and satisfying renovation experience for everyone involved. Additional e-mail: kate@ivyleaconstruction.com.

Business highlights

37 years of trusted experience

Services we offer

Home Improvement, Windows, Doors, Roofing, Siding, Kitchen, Baths, Additions, Garages, Decks, Concrete, Insulation, Home Energy Audits, Plumbing & Electrical

Amenities

Warranties
Yes
Senior Discount

$ 200



Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6220 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
13%
3
7%
2
5%
1
11%


Rating CategoryRating out of 5
quality
4.8
value
4.2
professionalism
4.7
responsiveness
4.6
punctuality
4.7
Showing 26-220 of 220 reviews

Kate D.
09/2016
5.0
decks
  + -1 more
Excellent work - came when scheduled, cleaned up, and did quality work on everything.
Description of Work: Rebuilt porch and sided. 2 sides of house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30,000

Harrison C.
08/2016
1.0
remodeling, home remodeling
  + 0 more
I was buying an older home and invited Ivy Lea to provide me a quote. They sent out "Mike" who took measurements, made notes, made some suggestions and then promised to send a quote in 2 days. 5 days later, I called and left Mike a message. 7 days later, I emailed Mike who responded that he was busy and would get back to me in a week. Never heard from them again. Not very professional!
Description of Work: Kitchen and 2 bathrooms to be remodeled.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$20,000

Don B.
08/2016
2.0
home remodeling
  + -1 more
They gave us a price range of $50000 to $100000 during a one hour visit. What stood out was the lack of interest in getting the job. They could spend more time with the client. They could follow up, they didn't follow up until 8 weeks later.
Description of Work: We had them come out to give us an estimate on a kitchen renovation.

Rating CategoryRating out of 5
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0

$100,000

Lois H.
07/2016
5.0
ceramic tile, countertops, flooring contractor, plumbing, home remodeling, interior painters
  + 4 more
Wonderful! Crew were courteous, on time, cleaned after every days work, kept us informed and were professional in their work.
Description of Work: Bathroom remodel: take out tub made into walking shower-new tile shower fixtures, new floor, toilet, plumbing and solid surface countertops, painting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

V V.
05/2016
5.0
basement remodeling
  + -1 more
Contractors were here on time everyday – good communication during construction – finished on time no surprises.
Description of Work: Basement remodel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$24,000

Rebecka B.
05/2016
4.0
decks
  + -1 more
The company took a long time in providing estimates and responding to inquires. The workers were on time, professional & polite. We are satisfied with end-product.
Description of Work: We had our porch remodeled- removal of old pine wood boards & addition of composite decking material. In addition, a porch after was moved and re-wined.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$9,700

Laurie B.
05/2016
5.0
basement waterproofing, roofing
  + 0 more
Overall did an excellent job. Price was a little higher than I hoped for. However, top quality work. Work area always kept neat & cleaned up. Everyone was extremely professional. Had absolutely no issues w/anything. Completely satisfied.
Description of Work: Complete tear off & installation of new roof. - shingles & waterproof material on flat part. Insulated front cape part of house basement. Blew in insulation into walls from roof once roof torn off.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,000

Jean B.
05/2016
5.0
ceiling fans, countertops, electrician, flooring contractor, remodeling, insulation, home remodeling, plumbing, roofing, woodworking
  + 8 more
Walked me through step by step of what was going to happen. Had an appointment to pick out everything for the bathroom. While this sounds like fun, it is very stressful and the team that I was working with could tell I was getting stressed and changed the way I was picking out each item. Then it all came together and I left very happy. Started a week earlier than they gave me. Had a lock box on the house, never saw the crew, but they left everyday with a very clean area. It almost was like Christmas when I came home from work to see what was done each day. Called me when they found an issue, (I knew they would find something) walked me through it and told me what they were going to do to fix it. Office called me to let me know when they would be back. Little did I know, my neighbor was keeping an eye on what was going on and told me after the end of the project that they were very professional while they were at the house. They told me the job would take 2 1/2 to 3 weeks and they were right on. They tore out my flooring, ceiling, walls. New plumbing was installed, new electrical work was done. Everything new was put in. I didn't originally have a medicine cabinet, and they put one in. I wanted a corner shower, which the plumbing would have to go on an outside wall, so additional insulation and changes needed to be made to protect the plumbing from the cold. They suggested to put in a smaller vanity to give me more room in a very small bathroom, and it looks fantastic. The bathroom is more than I thought it would be. Absolutely love it. I show it off any chance I get. This is the second major project I've had Ivy Lea do and again, they made the job stress-less.
Description of Work: Total tear out and rebuild of bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17,000

LORI M.
04/2016
5.0
garage builders
  + -1 more
Excellent team! Excellent management president mike washing very engaged and responsive during the project. Very professional.
Description of Work: Constructed a detached 2 car garage -cement pad- with complete grading around foundation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30,000

Leette T.
02/2016
5.0
concrete driveways
  + -1 more
Start date delayed cause of communication. Other wise, job was performed with no issues. Old driveway dug up. New larger area prepped and concrete poured.
Description of Work: Old driveway dug up. New larger concrete driveway poured.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$12,000

Thomas R.
01/2016
5.0
remodeling, roofing, home remodeling
  + 1 more
It went well. Everyone was prompt and worked efficiently. I have always thought Ivy Lea was expensive, but the quality of their work is absolutely top-notch and done in a totally professional manner.
Description of Work: Installed wall heater in upstairs bathroom

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Cheryl H.
09/2015
1.0
handyman service, roofing
  + 0 more
I have called this provider in the past and present and has always been told that it would take into the next year to do any work for my home. The provider doesn't care to do small home improvement jobs. The guy Mike will offer to have someone come out and give an estimate but, can't do the work until the next year. I'm done calling this business.
Description of Work: This provider claims to always be booked.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Ivy Lea Construction
Dear client, So sorry to hear that we were unable to meet your needs. I don’t see where we provided a detailed job propsoal for work at your home. Looks to me that we were unable to meet your time lines this time and in the past so we were unable to even send a customer service rep to your home. We usually have a back log of work of 3-4 months at all times. I am sorry to hear we could not help you. This might be just a timing issue between your schedule and the work load that Ivy Lea has. Maybe in the future call Ivy Lea 4-5 month before when you would like the service you are looking for performed. Mike T is correct, we can have a customer service rep come out to look at your home to produce a proposal for you, but unfortunately he is correct we might not be able to get to you home till next year. I am not sure of the work scope you were looking to have us perform for you? I would disagree with you that we do not like to perform small jobs. We actually do a lot of smaller project each year. We can handle the smallest service call to large scale projects and everything in between. Sorry to hear you are done calling ivy Lea for your home improvement needs. If you wish to discuss this any further please give me a call in my office 716 875-8654 ext 201. Mike Washington Pres. Ivy Lea Construction, inc.

PHYLLIS N.
09/2015
1.0
plumbing, roofing, basement remodeling
  + 1 more
The quote had a cost range between 9 grand and 15 grand. No details on what or how this would be done. Also said if I accept this they would send a plumber and another estimator for detailed quotes but they would charge $85 per hour for the plumber quote and between 1 grand and 2500 for their estimator, if I then confirmed acceptance these charges would be, I think, incorporated in the original quote rand of 9-15 grand. All this is very confusing. I would not recommend them to do any work as they are vague in price quoting and can really confuse people, needless to say I will not hire them, ever. Beware.
Description of Work: Sent me an estimate on adding a toilet and sink in basement and option for enclosures around them.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
2.0
punctuality
2.0


Response from Ivy Lea Construction
Dear Client, Sorry to hear we were unable to help you with your latest home improvement projects. I see that we had a customer service rep come out to your home. I see that you were unable to make this meeting, and the gentleman who met our customer service rep was not entirely sure of the scope of work you wanted Ivy Lea to perform. Sounds to me we were also confused as to what you wanted from ivy Lea. I had a chance to read over the proposal that was mailed to you, it was confusing. Please give Mike T the sales manager in our office eat call at 865 8654 ext 207 so he can explain the process for you and also see if we could be any more assistance to you. Looks like an honest mis understanding on both side here. Hope to hear from you soon Thanks Mike Washington, Pres. Ivy Lea Construction, Inc.

Joseph B.
05/2015
4.0
roofing
  + -1 more
ILC gave a very comprehensive estimate for repair work inside my home. The problem wAs that they were 30%_40% higher than my insurance company estimate and that much higher than any other contractor I called.
Description of Work: Did not use due to price

Rating CategoryRating out of 5
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0


nicholas L.
05/2015
5.0
contractors, drywall, electrician, flooring contractor, lighting, woodworking, interior painters, doors
  + 6 more
The weather in our area slowed up the job due to 7 feet of snow but after they were able to start the kept at the job for about 3-4 weeks. Very professional and on target with their job plan. The personnel and supervisors were always concerned with getting the job done on time and done right. Every item was done extremely well and IvyLea always stayed in touch with us and still does today. Sometimes they even brought us coffee in the morning. I would definitely have them back in a heartbeat to tackle any job. Good people that really care about the customer and really care. They even helped us with financing and discounts. We are very happy we had them as our contractors several times.
Description of Work: Exterior and interior general work to my home.Installed five major doors in my home. Stained and finished some doors as well as painted some of the others. Ripped out flooring and and sub floor and reinstalled new subfloor and flooring with baseboard. Removed old ceiling rough coating and re skimmed the ceiling. Installed new lighting after removing the old one. Primed and painted the family dining area as well as the kitchen area. New flooring an cove base was installed in the downstairs bathroom. Also, the ceiling was sprayed in some areas and repainted.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25,000

Lynn D.
05/2015
3.0
architect
  + -1 more
Architect drew plans but didn't make revisions I requested. Was told I had signed off on the drawings and revised drawings would cost more. The blueprints wee given to me and I don't remember approving them.
Description of Work: Had architect draw plans.

Rating CategoryRating out of 5
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$3,000

Scott C.
05/2015
3.0
concrete repair, drywall, roofing
  + 1 more
Did not proceed with the work. I can't comment on their quality, but at those prices it should be perfection. Get other estimates.
Description of Work: Provided an estimate for a roof repair, interior wall refinish, and an estimate for a new concrete patio. Was very courteous and professional during the home visit. The estimate came in at just under $8k, almost 4x higher than the other estimates. I originally contacted Ivy Lea because they did a neighbors patio and it looked really good, I concluded their quality is top notch. When I asked for details as to why repair on a small wall was $2400 compared to several hundred on the other estimates. I was not provided with any detailed breakdown, just that "overhead and labor" are higher at Ivy Lea. The response and estimate don't add up. Its been a month and I still don't have the estimate for the patio but I'm not sure I want it.

Rating CategoryRating out of 5
value
1.0
professionalism
4.0
responsiveness
2.0

$8,000

John M.
03/2015
5.0
roofing
  + -1 more
The workers were on time, finished on time and all debris was cleaned up. Workers were courteous and pleasant.
Description of Work: Garage roof was stripped and new roof applied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Lauren B.
02/2015
5.0
replacement windows
  + -1 more
Can't speak more highly about Ivy Lea. After meeting with multiple companies for new windows and feeling like I wasn't getting quality and they were just trying to sell to me, we met with Scott from Ivy Lea. Everything just felt right and no pressure. They were more expensive but because of their quality of windows and work. We switched from a casement window to three double hungs and it turned out beautiful! They gutted the old window and put in the new one like new construction. They spent the entire day there and cleaned up after themselves.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Response from Ivy Lea Construction
Dear Client, Thank you for your feedback. We truly appreciate your time, to help us keep our award winning customer service top notch! I see that we installed new windows at you home. So awesome to hear that Scott L, your sales person, was not trying to sell you, but to advise you what he thought would be the best for you, your home, and budget. Great to hear there was no pressure. It is true we are sometime more expensive up front then others, who try to do what we do. But I am a firm believer in you get what you pay for in this world, and when we install the top quality window, couple that with top quality install teams, and great customer service even after the sale and for years to come through out your warranty period and after, IVY LEA ends up being a great value for the service we perform. So great to you see you agree! So excited to see we were able to change the look of your windows while staying in your budget and they turned out beautiful. Also great to hear our install pros cleaned up well after their days work. Thanks again. If you need any home improvement service in the future, please feel free to call on IVY LEA and Scott L. to help you walk through you next project Mike Washington, Pres. IVY LEA CONSTRUCTION, INC.

Jon F.
02/2015
5.0
hardwood floor, roofing
  + 0 more
They are absolutely first rated. They are the best. They really like what they do. They solve problems in advance and their prices are fair. They are real customer oriented and I know them. They are nice people. They are the best in the area and nobody can touch them. I've talked to a lot of them and I've had a lot of them come over and take a look at the issues that I've had. I've had no problems. Most people are so price conscience that they look at the bottom line the moment the contractor comes to conclusion without thinking about the true cost of ownership and most people deserve everything that happens to them. They've done two houses for me and they do anything with remodeling.
Description of Work: I've used Ivy Lea Construction for eight or ten years. They did roofing and installation for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,000

Response from Ivy Lea Construction
Dear Client, Thank you for the feedback. We truly appreciate your time, to help keep our award winning customer service top rated! I see that we have been working with you on your two homes for over eight years now. Thanks you for your continued faith and trust in all our home improvement areas. I see we have worked on several areas of your home, roof, insulation, some framing issues, a beam and fascia, and windows. So great to hear that you rate us A’s across the board. Great to hear you think we are problem solvers. Also I am very excited to hear you believe we are 1st rates in our custom service and that the IVY LEA team are nice people who enjoy what we do! I am honored to think we are the best in the area and that no other company can touch us. Thanks you so much. I truly value you as a client but also as a friend and a part of the IVY LEA family. As always if you ever need anything , please feel free to give us a call. Thank s Mike Washington, Pres. IVY LEA CONSTRUCTION, INC.

Philip R.
01/2015
5.0
insulation, replacement windows
  + 0 more
Everything was done professionally and well from start to finish.
Description of Work: Home insulation and 4 windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Ivy Lea Construction
Dear member, Thank you for the feedback. We truly appreciate your time. I see that this was the first project that we performed at your home. I see that we installed several energy upgrade, windows, doors and also foam insulation to help control the cost of your utility bills. Great to hear that everything was installed in a professional manner and went well from the star to the finish of the project. I am pleased to hear that the field crew was on time and very professional;. Also great to hear that you gave Ivy Lea an A grade for quality. Please keep Ivy Lea Construction in mind for all your future home improvement needs. If you ever need anything please give us a call Thanks again Mike Washington Pres. Ivy Lea Construction, Inc.

Brian S.
01/2015
5.0
electrician, plastering, roofing
  + 1 more
I do not know what the price of this service could have been had I had someone else to do it. I only have a gut feeling it was a little high, but from what I have heard any work by any contractor seems expensive to me. The only quality issue we have with the job is that the electrician did not repair the plaster that got damaged around the electrical box in the bathroom. It is a minor issue, but my wife noticed right away when she got home. Other than that, they were pleasant, helpful and were willing to meet with me during hours I liked. They did contact me about fixing the plaster later. I appreciated that. But like I said it was minor and it would have been more trouble for me to have them fix it than for me to do it myself. That is I could fix it with 5 minutes work myself. It is minor. Thank you Ivy Lea.
Description of Work: Install a bathroom fan in the ceiling and a vent for it in the roof.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Response from Ivy Lea Construction
Dear Member, Thanks so much for your feedback on your latest home improvement from Ivy Lea Construction. This is one of the tools we use to keep our award winning customer service top notch. I see that this is the first project that Ivy Lea has worked on at your home. Great to hear that our staff was pleasant, helpful and that we were able to meet with you on your schedule. I understand that you have a small quality issue with a small drywall repair that needs to be made close to a light switch. I will write up a warranty ticket today and your field supervisor will contact you this week to look into this matter and get it corrected to your satisfaction. If you ever need anything please let us know. Thanks again for your feedback. Mike Washington, Pres. Ivy Lea Construction, Inc.

Judith D.
01/2015
5.0
bathtub refinishing, countertops, replacement windows
  + 1 more
I hired them because I wanted a firm big enough to have back up employees. Good thing! New guy could not connect kitchen sink and instructed me to "use less water". Company immediately sent competent employee to do the job.
Description of Work: Replaced bath. Storm windows. Kitchen sink and granite counter.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$21,000

Response from Ivy Lea Construction
Dear member, Thank you for your feedback. We truly appreciate you taking the time to help us measure your experience with Ivy Lea Construction on your latest home improvement project. I see that we installed a full 2nd floor bathroom remodel, new kitchen counter tops and also installed some storm windows at your home. Great to see that you would hire ivy Lea again for your future home improvement needs. I was able to review your project from your field supervisors pictures of your project during and after completion. Your new bathroom looks great. The kitchen counter tops that you selected look amazing in your kitchen. Sorry we had to send another mechanic to get your faucet installed properly. I see that the faucet actually had to be swapped out due to a leak in the faucet from the manufacture, I am just glad we were able to get the correction made as soon as we were aware we had a problem. If you ever need anything please give Ivy Lea a call. Thanks again. Mike Washington, Pres. Ivy Lea Construction, Inc.

john M.
11/2014
4.0
roofing, drywall, electrician, lighting, remodeling, home remodeling
  + 4 more
Very professional company. Estimator and owner are experts in what they are doing. Workers stayed on schedule and very friendly and courteous. Some of the best work I've had done on my house. The remodel and work was beautiful but not flawless. When I say flawless, its because what I was told by the owner of Ivy Lea and the estimator and the crew always differed. Communication between the 3 isn't exactly perfect so...a recessed shelve in the shower wasn't installed and the light switches in the living room were not installed as we planned but where the electrician thought they should go. All 8 canister lights are on 1 switch when they were to be on 4 individual switches for varying lighting options. Shame on me for not insisting that the mistakes be corrected, but when the work has been completed and that's when you realize they didn't do what they said they were going to do. Oh well never again. For me.
Description of Work: Gut and remodel bathroom and install new ceiling with canister lights in living room.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$27,000

Response from Ivy Lea Construction
Dear Member, Thank you for your feedback. This is one way we keep our award winning customer service highly rated. I see Ivy Lea installed a new 2nd floor bathroom, new lights and new drywall in your large living room and also new back splash tile in the kitchen. Great to hear that this was the best work that you have done in your home. Great to hear the entire company was very professional. Great to hear that our entire team was responsive, punctual, and very professional. Glad to hear the work was beautiful. Sorry to hear that our work was not flawless. I wish you had brought this to our attention earlier, but very glad that you have brought to our attention now. As far as the recessed niche it looks to me that the recessed niche was changed out for two solid surface corner shelf’s, at some point. It also appears that the long wall of the shower is on an exterior wall and we do not install niches on exterior walls , so we do not compromise the thermal boundary of the house. Basically to have an un insulated wall space in a tiled shower area. I see if our completed photographs of the finished shower that two corner shelf’s are installed. As far as the recessed lighting I see that we installed 8 6” recessed lights in the living room. It appears to me that we installed three was switches so you have different locations that you can turn on and off the 8 recessed lights. Please call me so we can set up an appointment so I can stop out to inspect the lights and switches and see what we can do to make sure you are satisfied with the lights and how you are able to control them. Please advise when you are available and we will set up a time to meet on this. Thanks again for your feedback. Have a Happy Thanksgiving! Mike Washington, Pres. Ivy Lea Construction, Inc.

JAMES C.
10/2014
1.0
home remodeling
  + -1 more
First they told me they would come in December then January, they called us and my wife took off work when they were supposed to show up and called and and said they couldn't show up and kept giving us a five day windows they would come but kept pushing that back. They left a lot of stuff in my basement and they were charging there tools over the weekend and they never asked me to do that. They had a truck they left at my house for awhile because they could not get it started due to the weather and they had a huge box in my garage that took up a lot of space and finally took it away when they finished the job. They even hooked up the the hot and cold water to the wrong sides and they said that the pipes were marked wrong. My bathroom door would open to the right and we were putting a vanity on that side and wanted to get a door that would open into that vanity, and they said they didn't know they had to do that and never ordered a door. They told me it would cost $600 to get that door so I went to the hardware store to buy my own door. After the job was finished there were around 8 different things that they had to come back and fix.
Description of Work: Remolded the bathroom.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$13,000

Response from Ivy Lea Construction
Dear member, Thank you for your feedback. I especially like to hear from clients that we did not live up to their expectations. This is one of the ways we are always trying to improve on our customer service. I see that we started your bathroom remodel in late January. It appears that there were some delays with materials for your project. We usally will not start a project unless all or almost all of the products are in to complete the bathroom remodel. This will ensure the shortest amount of down time in the only bathroom in your home. There is an extensive amount of material that we will need to store on site for a new bathroom remodel. Sorry if we clogged up your garage and your basement. I apologize if we did not ask permission to charge our cordless tools at your home. This is usually discussed with the home owner by the foreman on the project before we just plug in. We will leave a truck at some projects ( with prior consent by the home owner, which you gave) and direct report our employees to a project to try to make the project run a little bit more efficiently. This usually results in a little quicker project, but it doesn’t a appear so in this project. If at any time a client would like our truck removed from the direct report so it is not sitting at the clients property over night, it is as simple as letting the foremen know and we will just have the vehicle at the clients home during the day. We usually also perform garage pick up once a week on project by one of our in house garbage trucks. We usually will try to contain it to a large box like you describe here and get rid of it once a week. It sounds to me and also by my records appears that any warranty items have been corrected at this point, but as always if you have any warranty item or concerns on anything please feel free to contact me directly. Thanks again for the feedback, I am truly sorry we did not live up to your high expectations and will continue to try our best each and every day! Thanks Mike Washington, Pres Ivy Lea Construction, Inc.

Contact information

765 Walck Road, NORTH TONAWANDA, NY 14120

http://ivyleaconstruction.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Kitchen and Bath Remodeling,
General Remodeling,
Windows,
Decks and Porches,
Insulation,
Gutters,
Doors,
Drywall,
Concrete Pouring and Repair,
Finished Carpentry and Woodworking,
Electrical

FAQ

Ivy Lea Construction is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Ivy Lea Construction accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Ivy Lea Construction does not offer free project estimates.
Yes, Ivy Lea Construction offers eco-friendly accreditations.
No, Ivy Lea Construction does not offer a senior discount.
No, Ivy Lea Construction does not offer emergency services.
Yes, Ivy Lea Construction offers warranties.
Ivy Lea Construction offers the following services: Home Improvement, Windows, Doors, Roofing, Siding, Kitchen, Baths, Additions, Garages, Decks, Concrete, Insulation, Home Energy Audits, Plumbing & Electrical

Contact information

765 Walck Road, NORTH TONAWANDA, NY 14120

http://ivyleaconstruction.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM