Ivy Lea Construction

Ivy Lea and the owner Mike were an absolute pleasure to work with. The work was completed on time and on budget. All people throughout the process were professional and highly skilled and the end work reflects that. They were friendly on top of it all. I wish all experiences went this well.

The gentleman I spoke with when he came to my home to do the measurements and talk to me was very pleasant to deal with and, punctual, answered any questions I had. The estimate came in the mail on the day it was promised.

Workers, were always on time and most of the workers were very friendly.

They weren’t very neat. We sold our house. The woman called me and said that there were holes. Their price was good. I would not use them again in the future.

They did all from big projects to small projects. They are very professional. I don’t feel the least uncomfortable having them there. They really know what they are doing. I will know upfront what they are going to do. There is no uneasiness or anything about working with them. They are really good workers and they clean up themselves after they have finished their work.

First experience with a roofing contractor and felt good about the transaction. Price was a bit on the high side for the work that was done, however, I feel that it was money well spent. Everyone from Ivy Lea was wonderful to work with and highly professional. All my phone calls were returned promptly, questions were answered and I felt good about the process. Work commenced quickly after the contract was signed and I couldn't be happier with the result. I returned home from work everyday to a debris free home. The project took 3 days to complete (roofing), 1 day to complete (glass enclosure removal) and a few extra days for painting of outside shingles. Roof looks beautiful and my difficult to please father (who has done many roofs in his time) went up there and inspected everything after they were finished. He was impressed! Only snag that occurred was on the first day of the job. Within 20 minutes of leaving my house, I received a call saying that my chimney needed extensive repairs and was provided with photos of the issues. These photos were taken on approximately 3 weeks before my roof job started and a mason had visited my home to look at the chimney the Friday before work commenced (I hadn't inquired about any chimney work so I found this odd). So, the phone call I received was to inform me of these chimney issues (even though they were discovered 3 weeks prior) and to give me an estimate on how much this additional work would cost (Approx. 7,000 dollars). I knew the chimney was an issue, but did not wish to address it at this time. I wish they wouldn't have "sprung" this extra work on me once they had already started the project. It felt a little like I was being "trapped" into giving the go ahead for more work. I am hopeful that this wasn't the intent and that I just misconstrued everything because honestly they were awesome to work with. I just wish they would've let me know that they were having a mason evaluate my chimney in advance. The chimney estimate took 20 minutes to obtain (because mason had visited on Friday) while the roof estimate took over 2 weeks to draw up and get to me (they said due to Buffalo Home Show). Overall, extremely happy and would highly recommend.

I liked everything, they were really great. The guys were very friendly.

After requesting estimates from 4 contractors, Scott from Ivy Lea was the first I had come out and the last to respond. I had to contact him after 2 1/2 weeks to see if he was still interested in quoting the job. I felt like the job was to small for him to bother with.

Am satisfied with the work performed by Weyden.

Estimate was for some framing and drywall around recently installed ducting for A/C. The estimate was approximately $3500 and took three weeks to receive. I found the price to be significantly more than expected and the turn around time for getting the estimate to be unacceptable. I was able to get the work completed for $850 by another party. I understand that Ivy Lea is a respected company in the area and perhaps this project was just too small to really be worth their time. Since they are a larger contracting firm, it may be that their overhead makes small projects feel really over priced. I was still shocked by the price because I'm sure the cost of materials for this project is relatively small. My bigger issue was the time it took to receive the estimate. It was a small job and I would have expected a response within a week at the most. This was a bigger indicator to me that the company wasn't interested in my business.

Start was fine but there has never been a finish

Called/contacted them back in late September after putting off work that needed to be done for quite sometime. John Washington (estimator/owner) came out promptly and we went over what I needed done. John explained what work was going to be performed, made some basic measurements and told me he would put an estimate together. Asked me if I had any questions and answered them to my satisfaction. Estimate arrived a week later. It mistakenly omitted the roof returns on one side of the house. Contacted John and he adjusted the contract to include them. He said he would and send out an updated contract. Which he did. The estimate was not on the low side, but the work to be done was the 'right' way rather than cheeping out and getting so-so work. I'd rather it be done right then pay again for it to be done right. The old adage of "you get what you pay for" applies here. They arrived to do the job a few days before the contract stated it would begin. Of course they called me ahead of time to let me know. Two days of work. Ladders/scaffolding used was placed out of the way at end of work day. Work site was always cleaned/tidied up when getting home. They followed up to find out if the work done was satisfactory. It was. Not the cheapest contractor, but definitely one of the better ones. Want the job done right?? You would be remiss to at least not give them the chance to do the work and/or give you an estimate. I'll be using them in the future without question.

The repairs were minor in nature and the estimate came in at almost $1,000. I opted to not have the work done by them but rather to hire an independent handyman, at a future date, to do or (help me do) the jobs. The jobs included a bit of bathroom flooring repair, a door entryway tread repair and a dryer hose exit port upgraded.

On time, professional & left area spotless!

It went very well. They started when they said they would and finished on time. I had the same two carpenter/handymen in my house every day; they brought in an electrician and a plumber as needed.They were very neat and clean. My upstairs neighbor commented that she would hardly have known they were there except that she could hear the work going on. All of the work seems to be beautifully finished. Of course, one can never be totally sure that there's nothing hidden that will cause a problem later, but everything seems perfect so far.

Their quote for this work is $3500. They were very thorough when they gave the quote. They did not provide anything in person at the time, they had to go back and type up a pretty thorough report. They back everything up like a good warranty and they stand by their work. On the other side they are significantly more expensive than many other companies that I discussed their work with. They seem to know what they are doing and they know the product that they are using and I trust that they know that we can find that out once they execute their work. They were very responsive and they showed up on time. I would possibly contact them for another quote.

They were neat. They started later than they had originally indicated and I had to wait for a few weeks. Once they started, they continued to work till it was completed. They were punctual once the work started and were always here at the correct time. I thought that they were extremely expensive. They were fairly responsive.

Gentleman who came for the estimate was most friendly and professional. Lots of photos, brochures and paperwork. I met with him several times and each appt was on time. Estimate was presented in about one week's time but was almost twice as expensive as the contractor I chose. It must be expensive for all that advertising but unfortunately I can't afford all that.

The job went great overall. They were very much customer service oriented. I had an issue initially with the work that was done and they were very responsive and fixed the issue that I was concerned about. I was very happy with them. The price was fair.

We had Mike Thiebold come to do an estimate in March 2011. He was very detailed and professional and even checked out our furnace which had broken down the same morning (we ended up calling our plumbing and heating contractor to have the furnace replaced). We were then away until May but Mike kept in touch with us by email and sent us an initial proposal and modifications so that we could discuss our project with him even while we were away. Once we signed, Mike Washington, the owner, came out to the site to review the work to be done and to take measurements. He was also very accessible during the planning stages. The bulk of the project has now been completed on schedule with good quality of workmanship. The team kept in touch with us and discussed issues that arose at various stages. We ended up making some changes to the project while work was underway and this was handled without any problems. Wayne and Bill were both great to work with. We have just discussed further work that they will be returning to do in a few weeks. Part of our project included installation of new flooring and this was subcontracted to MP Caroll. They have also been great to work with. Price is probably a bit more than some others but worth it for the customer service and quality of work performed. They do offer coupons which helps with some of the costs and they are very accommodating in this regard.

It was good experience with them. They came when they said they would come. Their workmanship was good and the workers were courteous and efficient. Everything was a complete and a good package.

After an initial problem with response for estimate we decided to get the estimate anyway. After that initial "bump" everything else went well. We did get several estimates and were surprised at how much it was going to cost but we wanted the bathroom completely gutted and also everything done to code. The electrical was part of theadditional cost but again it was worth it. They have a great finance plan which we used to supplement the budget we had saved for. They also use Western NY Kitchen and Bath for materials. I used this company for our kitchen and they are great to work with and I love their materials. Construction crew was great. They really did a great job of clean up at the end of every day. When the job was finished the project manager made sure we were satisfied w/ everything. I now have a beautiful bathroom in time for the holidays!

From the first phone call to the company to the completion of the job, true professionalism. Best company I have dealt with!

Overall, I wouldn't go back to this company ever again. This is the second time we called for an estimate on a house project and were left dissatisfied both times. We are remodeling a bathroom and when we told him the price and what we wanted to do, he refused to negotiate on the work that would be done. He only wanted to put all high end products into a very small second bathroom that was priced way over the value of the house it's in. Additionally, he said he would send us an estimate with in a week and after a month of waiting we still have not received one.

No work done. Never received estimate.