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3.47 Reviews
Showing 1-7 of 7 reviews
Christine F.
11/2016
fencing
 + -1 moreVery well. My fence is pretty old and there were others that wanted a lot more money to repair.
Description of Work: Fence and gate repair
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Yes, I recommend this pro
$800
barbara P.
07/2015
fencing
 + -1 moreunknown
Description of Work: Basically I had a portion of the existing black chain link fence extended along my property line and a gate installed on another portion of the existing fence. This part of the job was done very well. Now we come to the other portion which involved installing a white vinyl picket fence with gate along one side of the driveway connecting the garage to the house. The work started late in October and was delayed for a few days during the week due to rain. There was an old wooden gate post set in concrete along side the driveway which was removed before work began. It was so loose in the ground had it not been for the concrete anyone could have pulled it out of the ground. When the work was finished approximately a week later the fence looked lovely. After the winter I notice that the post in the same area as the old one that was removed had heaved up about 4-5 inches. This caused the next post to become out of line and now the gate wouldn't close correctly because of the misalignment. And my little dog could squeeze under the fence which I had installed to keep him in the yard. I called Imperial fence in early April 2014 and told them of the problem that had occurred over the winter. I was told that they were not responsible for the concrete at the base of the posts. Really!!? I do know that we have clay soil in the town and this type of soil holds water. Therefore Imperial insisted that it was due to a water issue. Because the wooden post was so loose I would have thought that they would have taken extra care in installing the new vinyl post in that area. I truly believe that they did not go below the frost line. Anyway, following the endless and might I add stress inducing communication with them by phone, certified letters, and finally preparing to go to small claims court I got a call telling me that the fence would be fixed. And finally in October, almost 7 months after my initial call, they came out to repair the fence. The troublesome post was removed and reset. The gate was removed and holes drilled into the bottom piece of the gate for drainage because moss was growing along the bottom of the pickets that were inserted into this piece. He made sure the fence was level and that the gate closed as it should. I was happy with the results. Following this winter the same post that raised has now sunk into the ground a couple of inches. So be it. Bridges can be built over water but I guess fences can only be built on solid ground! No I will not call them again ever.
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Jill R.
05/2015
fencing
 + -1 moreGate broken within 1 year. Provider refused to honor warranty, actually denied providing a warranty. The warranty is clearly stated on the contract. Provider would not meet one on one with purchaser to discuss the situation further. Horrible "customer service", family owned and operated, and that was a problem. Daddy would not question what the son said, simply took it as fact.
Description of Work: Installed white fencing.
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$1,400
Winona S.
10/2013
fencing
 + -1 moreThe fence looks great. We are very pleased with the work. The crew was very efficient and kept busy all the time they were here. The job was finished on time. We highly recommend them.
Description of Work: Removed old fence and installed new fence
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Yes, I recommend this pro
$6,000
Matthew B.
04/2012
fencing
 + -1 moreTHE WORK I WANT DONE: I requested an estimate for a fence at my home in Tonawanda around 4/18/2012. I was contacted shortly thereafter and we set up an appointment for early the next week. The salesman was very nice, professional, and knowledgeable. The job I am planning involves approx 33' of 6' high pressure-treated privacy fence (1x6x6 dog ear straight top, 45 degree tops on 4x4x10 posts and 1 x 4'W single gate), and approx. 162' of 4'H, 8 gauge black chain like, w/ 1x4'W single gate. All posts are to be set 36and quot; in wet concrete, and bottom tension wire across all chain link sections. THE ESTIMATE EXPERIENCE: The entire appointment took less than 45 minutes, as I already knew specifically what I wanted - a combination of privacy and chain like for my back yard. I explained specifically what I wanted to do, showed a copy of my survey, the measurements I had taken, and the sketch I had prepared. The salesman Brad was professional and knowledgable, walked the property with me, allowed me to explain what I wanted to do and listened and understood everything I explained. The construction approach Brad explained was consistent with what I was looking for,with only one minor variation. Brad confirmed that all posts would be set in wet concrete. The job would take 2-3 days to complete while the concrete cures. The black vinyl chain like would be spaced 10' on center, as opposed to the 8' on center spacing I was looking for. THE OUTCOME: The price I was quoted was significantly higher than the majority of estimates I had already received. I twice asked to negotiate a lower price and/or military discount, and Brad said that he couldn't bring his price any lower. His counter-offer was to move me up in the queue if I hired them, as they are scheduling jobs approx. 4-6 weeks out, and he said he could possibly do it much sooner. Since I am in no rush to complete this project, I explained that the schedule not a selling factor for me. I indicated that unless he could bring his proposal to a more competitive, fair and reasonable price I would not be willing to hire Imperial Fence. I explained that I had already found several other contractors with lower prices, good references, and quality work, and I could not see any incremental value in paying more to get the work done sooner. Except for the high pricing, it was a positive interaction. I was however extremely disappointed that he was unwilling to negotiate a lower price or offer a military discount.
Description of Work: Estimate only.
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Elizabeth A.
01/2011
fencing
 + -1 moreI found them through my next door neighbor who damaged my fence. He offered to pay for the repair so he called the different people that he wanted estimates from. I had something else that I wanted done on my fence, so if he would have the people I would have them second. We did discuss before he picked one and we were both happy with the same one. The guy from Imperial Fence was knowledgeable and was very reasonably priced as opposed to the other ones. We had a fence stop that matched his fence and went to our garage because I have two very small dogs, 5 and 7 pounds, who can get through 6 inches. I needed somebody to take out the former post and move it over to the vinyl fence and then put up new chain links from those two sections. It was a small amount but it was very important to me. I was putting stuff in there so that my dogs couldn't get out. It didn't look nice. I wanted it to look like it belonged there. He also fixed my other gate that wasn't closing properly and it didn't look nice. When we talked to the guy, he sounded like he knew what he was doing and he did. Everything was done correctly and when he said it would be. I was billed afterwards and to me it was a fair price as opposed to the other people that we had. My next door neighbor had at least five other estimates. He had his rototiller against my fence so it chewed up a section of fencing from one post to another. They did such a nice job you can't even tell that it isn't the original fence. I don't know how they connected it as nicely as they did. He also needed a gate because he has a large vegetable garden in the backyard. He didn't want the rabbits and other smaller critters to get in to eat his garden, so he had a fence put up. Neither one of us paid a lot between the two of us that Imperial made out.
Description of Work: Imperial Fence Company came out and fixed two gates for me and repaired a section of my fence.
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Yes, I recommend this pro
$240
Brandi C.
07/2008
fencing
 + -1 moreEstimate came in on the lower end and I was promised an install in 2 weeks. After 4 weeks, I called and was told they would be there by end of week. Still no show, no call so I phoned them the beginning of fifth week. Told they would be there end of that week. Again, no show no call. Middle of the 6th week they finally show up. 3 man team began working and seemed to be efficient. Until the second day when I noticed them using spray paint on the fence. I asked why and was told its normal... well I went to see for myself and they had scratched the vinyl coating right off of the fence posts and top poles and in places too numerous to count. The vinyl was literally peeled back. Then I looked at my gates, and they were in even worse condition. The black spray paint was making it worse and you could see the vinyl bubble underneath. I then also noticed they had dumped concrete from the fence posts on my front lawn and spilled it in the street as well. I left several messages for the owner and after 2 1/2 weeks finally received a call back from him. He stated he would be out to review that evening. Surprise - NO SHOW. So 2 more weeks of my calling the reception and only being able to leave messages for the owner. Finally the owner's son shows up out of the blue at my home. Looks at the damage, apologizes, says new gates will be ordered and they will fix the posts and poles and extend my warranty. Ok great I say... well, its been a week now since that conversation and they finally show up one afternoon and take my 2 gates away! Now, no notice that gates are gone and my dog takes off and is almost hit by a car. They come back much later in the day to put new gates on and now have to get back to me on the remaining issues and discuss the warranty etc. I so wish that I could go back in time and hire one of the other companies! Please folks, beware of this company and just say no!
Description of Work: Installed vinyl coated chain link fence.
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$4,000
Contact information
3325 NIAGARA FALLS BLVD, NORTH TONAWANDA, NY 14120
Licensing
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Service Categories
Fencing
FAQ
IMPERIAL FENCE COMPANY is currently rated 3.4 overall out of 5.
No, IMPERIAL FENCE COMPANY does not offer free project estimates.
No, IMPERIAL FENCE COMPANY does not offer eco-friendly accreditations.
No, IMPERIAL FENCE COMPANY does not offer a senior discount.
No, IMPERIAL FENCE COMPANY does not offer emergency services.
No, IMPERIAL FENCE COMPANY does not offer warranties.
Contact information
3325 NIAGARA FALLS BLVD, NORTH TONAWANDA, NY 14120