Fences Unlimited Inc.

After 3 years, the pole on the fence rusted out and broke. Called over 30 times or so for them to honor their warranty to no avail. Office was very unorganized and was told they dont have an electronic system so they lose paper work. Sad but I need to go to another company to have them repair what these guys "repaired."

They did a great job. Fence looks great, installers were very informative. Cleaned the area after they finished. We would recommend them. We are very happy with our experience with Fences Unlimited.

Work has been ordered and I’m waiting for scheduling but was very happy with suggestions and the gentleman was wonderful and helpful

My neighbor and I are supposed getting fencing done by this company. She paid her 50% deposit in February 2021, I signed on for my little area in early April and paid my 50% deposit. We were told by End of May or 6-8 weeks and it would be installed. We have contacted them multiple times and have not gotten any updates on when thus will happen. I now gave a dog and she has been putting of landscaping due to the installation process. It’s very unprofessional and we are about to ask for our money back. Would not recommend them to others.

The 3 pleasant gentlemen that came out on Friday 12/4/2020 to put up my fence, did a nice professional job. My family like my fence but I love it Shirley A. Thank you!

Perfect! Fences Unlimited should be your only choice for any type of fencing you would like to add to your property. We contacted several fencing contractors and not only were they the most prompt to reply but scheduled an immediate appointment to provide an estimate. Mark was awesome to work with. He thoroughly explained the options and provided several alternatives. We were pleasantly surprised when he provided the cost estimate. It was not only extremely fair, but the method Fences Unlimited uses for installation is by far the best in the area when compared with their competitors. Mark provided a very realistic installation date which the company adhered to. Paul contacted us ahead of time, advised a delivery and installation window several days before the designated date, and then contacted us the day before and the day of the project to confirm the time. Excellent customer service to say the least! The crew was friendly, knowledgeable and very efficient. This was all around a great experience. When we decided we needed a gate revision, Paul and Mark promptly responded and once again proved Fences Unlimited is an exemplary company and graciously met our needs, once again, promptly and fairly. We highly recommend Fences Unlimited for any fencing need you might require in and around Erie and Niagara County, NY. We guarantee you will not be disappointed!

They were very professional and helpful. The home owner was very pleased.

Excellent I couldn’t ask for a better experience the salesman Richard was on time very knowledgeable made some nice recommendations on layout and styles. Paul kept me informed as to schedule and the crew was very polite and professional cleaned up when finished and it was completed in just two days and the pricing was very fair would hire them again and would refer them to my friends and family

I had an appointment set for today at 3 pm. At 3:40pm I was calling the company to see if they were on the way. No answer so I left a message. No return call.

In March of 2019 I contacted Fences Unlimited to repair a section, and install a new section of fence. After receiving a few quotes, I called Sue to let them know they'd won the bid. The next step was a deposit and determining a work date. Four months later, and at least 20 phone calls, I finally heard back and was able to give an deposit. A month later, I called for an update, and they had "forgotten" to order my materials, and the work wouldn't be done for another month. I was PROMISED a date in September, but at the end of that month, and additional phone calls later, I was told NOVEMBER. Disgusted I said, absolutely not, now or never. Two weeks later, the work wasn't scheduled, the job was never done, and I asked for my money back. Miraculously they had a sudden opening for service, but I declined. That was six weeks ago, and I still haven't received my money back. This company is fraudulent, and I'm disgusted I ever put my truck and money in them. Stay away!

The staff at Fences Unlimited is amazing and the quality of their work is exceptional. I can't wait to add more fencing to my back yard next year, using this same team.

On July 12, Richard came out to give me an estimate in a timely manner. He seemed professional. The quote was at least 3x what I had been quoted by other places (about $2k for a 10' gate), but since the other places were impossible to get in touch with, I decided to go with **. I was excited by their initial responsiveness. Richard explained that they required a 50% deposit and took down my credit card number. He said that once they ran it through for the deposit, they would shred the document to keep my info safe. Then when the work was done, I could pay the balance however I liked (check, cash, or another card). He guesstimated they could start in 4 weeks, weather permitting. The deposit was charged a few days later. After 4 weeks, I called for a status. It took several phone calls, but finally the admin called and let me know they would be able to give me a DATE in another 4 weeks. I wait another 4 weeks, call back, and they give me a date. On Sept 28th, they came out and installed two posts. I called to ask about some fixes that needed to be done to the concrete work, and to find out when they would be back. Again, this was a few phone calls before I could get a response. I was told they would return on Saturday. They showed up on Saturday, installed the fence and left without a word. No one talked to me to have me inspect the work. I saw that they had left the old cane hole in the concrete and that the privacy fence had a 8" gap in it. Not so private. I texted them on Sunday asking if they could just patch the hole and screw an extra board onto one side to cover up the gap. This would have taken them 10 minutes to do if they had only knocked on the door to talk to me. They knew I was home because I went outside to show them the outlet. After texting them Sunday, I called on Monday to follow up. No response. Tuesday, I saw that they had charged my supposedly shredded credit card for the balance. Incredibly unprofessional not to even touch base with the customer after the job. I called again, this time pretty angry. All my calls go straight to voicemail now so I suppose they blocked my number after they finished the job. The only good thing I can say is that the gate looks sturdy enough. But the lack of communication an unprofessional behavior left a horrible taste in my mouth. I was nothing but reasonable and polite and they couldn't be bothered to talk to me for 3 minutes. I have three more fences to replace and will be going elsewhere.

I thought things went very well. The salesmen came out and was very reassuring and knowledgeable. The estimate was very similar to two others, but I liked the fact that someone answered the phone when I called. Scheduling took a bit and I was getting antsy. They came in within 2 weeks of their estimated time. The fence looked beautiful and the area around the fence was very neat and clean. This exceeded my expectations.

i thought it would take awhile before I could get the gate I’m but Paul and the boys got it in very early in the season for me. So happy!

Fences Unlimited is a great company to deal with. Appointments were made easily and they were here on time. The work was scheduled in a reasonable amount of time. I have used Fences Unlimited twice now over the past couple of years and the fences are still straight and sturdy. They seem to be holding up well. I had another company do vinyl fencing for me and it heaves every year. I do not have this trouble with the chain link that Fences Unlimited installed. Three of my friends have also had fences installed by them and were happy with the service.

One of the best options in the area. They are a professional team and got the job done quickly (1 day). My yard looks great with this new fence. They made sure every nook and cranny was secure so my kids and dog would always be safe. I recommend Fences Unlimited to all of my family and friends. The fence was installed in April '15 and still looks great. Contacted them this year to have a new section added and existing section moved. They are very understanding and prompt. Never an issue with communication.

BEST PRICING, SERVICE and PROFESSIONALISM!!! After receiving quotes from 5 different local fencing companies we decided to have Fences Unlimited Inc perform our work! Fences Unlimited provided the absolute best combination of pricing, service and professionalism. Paul, Richard and their service crew went above and beyond our expectations during the entire process from initial contact, sales, measurement, installation and follow up. We choose Fences Unlimited based on reviews and recommendations! Choose Fences Unlimited, you will not be disappointed!

They guys were awesome! They soon found out that the entire yard is pretty much rock but they continued with the job and did Ana amazing job. There was no extra charge even thought they had to drill for each post and it took twice as long as originally estimated due to the rock. I would recommend them to everyone who needs a fence. Loved them!

Amazing job. Fast, on time. Also helped in fixing a pre-existing wooden fence. When shopping consider these guys. Best $/ft installed.

Quick installation over the weekend. Job was done professionally and in time as promised. I took a quote from all the fencing companies in the area and decided to go with Fences Unlimited. Job done right the first time, best value for money in my opinion. I would highly recommend these guys.

We are very happy with the work that was completed. The work is quality and met our expectations. We definitely would recommend this company to others.

We used Fences Unlimited last year for a new fence around our part of our yard, approx. 300 linear feet total. We received quotes from 3 local companies (Classic Fence, Capital Fence and Fences Unlimited). They were the most competitive for the type of fencing we wanted and they were able to install within a few weeks. We worked with Paul and he was very good about communicating when he would be at our house to complete each phase of the install. He completed the job with no issues or delays...every thing was done in a few days! We've had the fence for almost a year and it's held up great...no issues with the posts or the quality of the assembly whatsoever. We are very happy and would recommend them to others.

We needed a new driveway gate to block off the back half of our driveway to keep our dogs in our yard. We had been referred to Fences Unlimited from a neighbor that used them the previous year to replace an old chain-link fence with a new wood fence around their yard...it came out great and they highly recommended we call them for an estimate. I called to have someone come out to look at the job and I was contacted within a day by Paul. He came over within a few days (when it was convenient for me) to discuss what we wanted and measure the area. He made specific recommendations for the type of fencing to use, the size of the posts and the length of the gates to ensure the structure would be stable for years to come. He was extremely professional and it was obvious he knew what to do and what not to do. I had spoken to a few other fencing companies and they did not take me through what/where/why the same way Paul did. Ultimately the fence was installed within a few weeks and it looks awesome! We are very happy with the work done; it was quick but very thorough and conscientious. We would not hesitate to use Fences Unlimited again, and we have referred friends/colleagues to them as well. We feel we got the best bang for our buck using them!

Great. Re: the appointment for the quote - Fences Unlimited arrived promptly, evaluated the problems, offered suggestions and answered all of my questions. Re: the repair work - they arrived promptly, performed the work efficiently and left the yard neat and clean. I couldn't be more pleased.

Paul removed old and installed new fence. He arrived at the appointed time daily and worked until dark. He removed debris from the work,; crew was tidy and polite. I LOVE my new fence. I highly recommend Fences Unlimited for any fence work. I got one other quote; Paul came in slightly less. Fences Unlimited takes credit card payments; I paid by check.