Grass Masters Inc

Unfortunately they do not plow in my neighborhood but offered to refer someone that does. I am very happy with the way they handled everything and would be happy to use them

I have always been very pleased with them.

Excellent! They've done a superb job,

Always friendly and nice- Great communication and responsiveness- Reliable and reasonable- Great job- Thank you Grass Masters!

Did not come when promised; impossible to contact

However - the service he provided was very poor - The first visit for the season for spring clean up was very poorly done - I spent 100 dollars for that trip and there was no attention to detail - that I feel would have paved the way for the rest of the season. The lawn was mowed at this visit and I was under the impression that it would only be clean up. He also did not perform clean up in the back area of my lawn - I was later told, that was not part of the contract because his mower would not go back in that area. The edging done by his employees was terrible - no attention to detail I was home one day when the lawn was being done- many areas of the edging looked very sloppy I talked to Scott and showed him areas where the boy working missed patches of lawn - all I got were excuses - Even after the boy addressed it again - it did not look any better. When there were clumps of grass on the lawn and it was very long and uneven - I was told that it was because of the weather and everybody had the same problem. Yet when I looked at surrounding lawns in my area - they looked fine. Scott made many comments about the wear and tear on his equipment - I felt like I he was more concern about his equipment than doing a good job. Scott told me I had alot of areas of detail in my yard - this is true - however I explained to him that I would be willing to pay extra if I needed to because of that. I honestly just got tired of the excuses when I tried to discuss the issues with my lawn. I truly feel that Scott is very busy building his company and performs many services - and is not necessarily concerned with quality as much as the number of lawns he can get through in 1 day because he has other jobs to do. I finally just decided not to argue with him anymore and told him I would not be back with him the next season. It should be noted that the bridge in my back yard was damaged where he used to get access to the back yard - it was never addressed. I was disappointed - I thought in the beginning Scott was very nice , and his wife in the office was very pleasant - however I was very unhappy with the job he and his crew did. If you are looking for attention to detail - his is not the team for you

Grass Masters were great! They were prompt, efficient, and thorough. They gave me a good price and responded to my requests in a warm and friendly way. Sometimes their in-house communication got a little garbled, but they were always happy to try again. They obviously care about doing a good job and making their customers happy. Should the need arise, I would definitely use them again.

Ivy was not removed, left plastic ground cover under garden beds, seeds scattered on top of soil, left soil pushed up against new wood fencing (will cause rotting). Ivy sticking up all over through topsoil. Looks very unprofessional and was not what was agreed to. I had far cheaper estimate given where they would just kill Ivy with spray and then go over with topsoil as well as removal of landscape brick and bushes. I went with pricier estimate due to wanting the job done right. They were here approx 5 hrs when time taken out for lunch and I could have done what they did and better as I would have at least removed old plastic weed stop from under garden bed. $2200 was too much for a small yard and the poor quality of work done, not meeting the contract agreement of removal of ground cover. Have many photos showing work done and why I do not find it acceptable quality for rate charged or meet contract agreement. Expressed unhappiness with work done when they finished up and was told that they did this for someone else and he is happy. Let the grass grow and mow a few times to get rid of the ivy (it was so thick in one spot when walking to look at work it snagged by shoe). As for the plastic weed cover, he says it has been there for years and is fine. Again, that was not what I was paying for. They did look and cut a few stumps that I pointed out still sticking out of ground and tugged out the vines I tripped over. Emailed them with photos as well as called to express my displeasure in work. Contract clearly states removal of ground ivy and it clearly was not done. Had an estimate for $996 done by another company stating they would cut down and clear area but simply cover it after spraying with topsoil. I went with the pricier estimate thinking I wanted job done right. Response to call and email was from same person who did estimate and work complaining that their was more bricks than he thought and complaining about difficulty of job. Was hoping to actually speak to someone else as I already knew he didn't care that I was unhappy with job. That was clear when work was finished and I expressed my concerns.

The mowing is quick and professional, with edges trimmed and clippings blown off the pavement, as always. We've used their services for several years and been uniformly pleased.

Work done well, personal service. Job well done

Scott and his crew arrived first thing this morning as trimmed it way back and off of the fence. He also cut off the runners. Now I can enjoy the garden under the Wisteria and know that the fence is intact. Thank you Scott for an excellent job. I would definitely call you in the future!

They were good, very compliment service. The women who scheduled and everything, she is really nice.

They were excellent. The guys did the work in 15 minutes. They were very professional and they all worked together. They are also reliable and I wanted to use them for further service but I couldn't and they were good about it.

Everything went very well. Work went as expected, and everything was cleaned up beautifully.

Very thorough. Neatly and efficiently done. Best lawn care experience I have had here (and I have had several others). So nice to talk with and very responsive to questions.

This has been one of the best experiences I have ever had on Angie's List. I put in an inquiry and Grass Masters showed up the same day to provide a formal, written estimate. The price was fair and thoroughly considered. They had planned on coming the next week, but they had a break in their schedule and they showed up just a few days after we approved the estimate. They worked very quickly to get the job done. We've had this same project done in the past and it took other landscapers a full-day, but Grass Masters had the whole project complete in about two hours. I highly recommend the Grass Masters team.

Did a great job quickly and for a fair price. Will use again.

I was very disappointed in the snow plowing service from this company. They only return calls when you get nasty with them. Their service was not reliable or satisfactory. I discontinued our contract with them on 2/05/14. Valerie said she would refund our balance. Today is March 1, 2014. NO REFUND ever came. We are a retired couple. My husband has a myriad of health issues that require doctor appointments and sometimes emergency care. We had at least 7 inches of snow in our driveway before they came today. I had to ram my car repeatedly back and forth, then shovel up to the garage when I came home.. It was so deep their plow truck was getting stuck and spinning out.. My phone message to them today included the fact that I was on Angie's list. SURPRISE I did get a call back! My call was returned by the owner, Valerie who was unprofessionally snotty and basically told me she would refund my money. She said did I realize this was a snow emergency and they had 90 driveways to do with 2 trucks. I told her our neighbors were plowed hours ago. I think they need more trucks or less customers. They have one less now. She did say they would be out again at 1:00 am. I agreed to one more plowing since my husband is having surgery in the morning. . My question is why don't they plow around 4-7 am when people need to get out in the morning? Anyway, she also said, "You are the only one..." then stopped mid-sentence. I believe she was going to say I am the only one to complain? I see from the other reviews that is not true. The other review mentioned concerns about their refund check. I too have been waiting almost a month for my refund!! My husband left a message regarding this 6 days ago. No reply (as usual). They have shown up between 12:00 or 3:00 am to plow (I'm a night owl) when it continues to snow during the night, or they don't plow until the afternoon. When I call them I get a message with an excuse for their backups and was told to "be patient" on a message done at 6 am. It was 1:30 pm when I called them!! I need to get in and out of my driveway before 2:30 or later in the afternoon. Twice they didn't plow our parking spot out front. This was not good over the holiday when we had to keep moving vehicles to let guests out. I called after this happened the second time and was told it was a new driver. This happened weeks apart so I found that hard to believe. I held off on submitting this because I don't like to do negative reviews.Since they didn't send our refund I feel this is the final straw. I was considering using them for lawn maintenance this summer but now ... I will keep looking . to

They came out a few times. They last time he came he left the snow at the end of the driveway and he left three feet of snow at the sidewalks. When people had to come to help me they couldn't get into my home very easily. I ended up getting a partial refund from the company but overall I was not pleased with the work.

He has has failed to plow and showel my driveway to my satisfaction. I am handicapped and use a cane. I am 69 years old. It is very important for me to have my driveway cleared, as I have several appointments to go to. Today, when he shoveled, he tossed all the snow onto the sidewalk, which is illegal. This is of great inconvenience to me. In order to even check my mail, I now have to climb over a heap with my cane. I live on a very busy street. This is very dangerous for me. I have called them several times to correct this situation and have not heard back from them.

They were very good and did a very good job.

They (a crew of three) were cleaning leaves from my neighbor's lawn, I liked its appearance as they were finishing up and asked if I could hire them to do mine. They agreed, gave me a price, started immediately and finished the job in about an hour. The lawn, previously ankle deep with leaves in many areas, looked great and they had blown out and included in the cleanup the bulk of the leaves that had accumulated in the shrubbery and garden areas as well. I got a card and learned they do a variety of property maintenance tasks. I expect I will call on them again next spring.

My property has a pool and some pavered areas including a fire pit and I was seeking a service that would provide a manicured look around these areas and I didn't want any grass in the pool (smiles). I have a great relationship with Valerie who is my primary contact with Grass Masters. She is very friendly and customer-centric. As an example, I requested the black mulch for the first project. When I got home, the mulch project had been completed, but it was not the color I had requested. When I called Valerie she advised me that the quality of the black mulch was not up to standard and there had been complaints, so she made the switch. I appreciated that the project was completed on time and that she was looking out for my best interest, but we both agreed that going forward if there were to be any change in the project detail, that she would contact me first. By the way, the mulch she selected worked just fine. I rate service providers not just on the absence of issues, but on how well the provider responds to any issues or special needs that may arise. I rate Grass Masters as an A in part because of the manner in which issues are handled. As an example, when my insurance company wanted to take pictures of the property, I was not scheduled to have the lawn cut for a few days. However, as a courtesy to me, Scott (the owner), came to personally cut my lawn after hours so that my property would look its best for the photographer. Another example of addressing issues involves a Tiki lantern that my son installed. He noticed the damage to it after the lawn had been mowed. We advised Grass Masters about our observation. The next time they mowed, the lamp was replaced. I am anticipating that the quality of service will remain the same going forward. If the pricing remains the same, I intend to continue my relationship with Grass Masters next season.

Scott very professional and friendly when I initially met him on the day of the estimation. Crew comes weekly to mow grass. and inspect if excess weeds per my request.. Initial visit, provided/laid mulch and weed removal/control and then continued to mow lawn weekly. I plan on using his service for snow plowing this winter. Although I was considering and called other companies for snowplowing due to more comprehensive snow removal details and less expensive price, I decided to go with Scott as he has proven his quality services with lawncare and from recs from his other clients. Plus, his wife who manages the office always gives good customer service and is pleasant to talk to. His wife who manages the office and I am sure a whole lot more is always nice, willing to answer questions and also gives good suggestions on what to look for in snow removal/lawncare. Often have to leave messages, but Scott responds typically within 48 hours. I would recommend his services/company to others looking for a reliable company.

There are two brothers and a girl that works in the office. They are very nice and I have nothing to say about them. The kids they hired though were very ignorant. They left this mound of grass in the front yard. I had a tulip tree that had branches that had fallen and the kids didn't pick up the branches and they didn't mow the area where the limbs had fallen. I asked him to trim my bushes and he never gave me an estimate and I couldn't get him to come out do the work.I didn't have them do anymore work for me after that. I think they are just a bit young right now.